Troubleshooting; About Data Backup; Online Resources - OWC AURA Installation Manual

SUPPORT RESOURCES

3.1 Troubleshooting

If the OWC Aura SSD for Mac Pro is not available as a location to install OS X, make sure
that it has been formatted properly. If the SSD is not shown in the Disk Utility, shut down
the Mac Pro, unplug it from power and from all peripherals, and work backwards through
the steps in Section 2.2 to make sure that all components are properly installed. In many
cases problems can be resolved by re-seating the drive and reconnecting the cables.
For more information on formatting visit:
If problems persist, consult Section 3.4 to contact technical support.

3.2 About Data Backup

To ensure that your files are protected and to prevent data loss, we strongly suggest that
you keep two copies of your data: one copy on your Aura SSD for Mac Pro and a second
copy on either your internal drive or another storage medium, such as an optical backup,
or on another external storage unit. Any data loss or corruption while using the Aura SSD
for Mac Pro is the sole responsibility of the user, and under no circumstances may OWC,
its parent, partners, affiliates, officers, employees, or agents be held liable for loss of the
use of data including compensation of any kind or recovery of the data.

3.3 Online Resources

To access our online knowledge base, which has answers to commonly asked questions
relating to a range of products, please visit:
For Boot Camp support, visit:
3.4 Contacting Technical Support
Phone: M–F, 8am–5pm CST
(866) 692-7100 (N. America) | +1 (815) 338-4751 (Int'l)
Chat: M–F, 8am–8pm CST
www.owcdigital.com/support
Email: Answered within 48 hours
www.owcdigital.com/support
OWC Aura SSD for Mac Pro
www.owcdigital.com/format
www.owcdigital.com/support/faq
www.owcdigital.com/support/software-drivers
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Support Resources