Formatting & Data Migration; About Data Backup; Troubleshooting; Contacting Technical Support - OWC Envoy User Manual

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3.1 Formatting & Data Migration
For our recommended tips on formatting the SSD, please visit:
www.owcdigital.com/format
For a step-by-step walkthrough of our recommended method for migrating your data from an old
drive to a new one, please visit:

3.2 About Data Backup

To ensure that your files are protected and to prevent data loss, we strongly suggest that you keep
two copies of your data: one copy on in your OWC Envoy and a second copy on your internal drive
or another storage medium, such as an optical backup, or on a second external storage unit. Any
data loss or corruption while using the Envoy is the sole responsibility of the user, and under
no circumstances may OWC, its parents, partners, and affiliates be held liable for loss of the use
of data including compensation of any kind or recovery of the data.

3.3 Troubleshooting

Begin your troubleshooting by verifying that the USB cable is properly plugged into the computer
and the Envoy. If the Envoy is still not working properly, try a different USB cable. You can also
connect it to a different USB port or a different computer. If problems persist, contact OWC
Technical Support (see Section 3.4).

3.4 Contacting Technical Support

Phone: M–F, 8am–8pm Central Time
1.866.692.7100 (N. America) | +1.815.338.4751 (Int'l)
Chat: M–F, 8am–8pm, Sat 9am–5pm Central Time
www.owcdigital.com/support
Email: Answered within 48 hours
www.owcdigital.com/support
OWC Envoy
www.owcdigital.com/support/data-transfer
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