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8
Maintenance
Our customer service representatives are always at your disposal for any questions you might have.
This service includes any support regarding the proper application of your infrared measuring system,
calibration or the solution to customer-specific solutions as well as repair.
In many cases your problems will be applications-specific and can possibly be solved over the
telephone. So, if you need to return equipment to us, please contact our Service Department before
doing so, see phone and fax numbers at the beginning of this document.
8.1 Troubleshooting Minor Problems
Symptom
No Output
Erroneous Temperature
Erroneous Temperature
Erroneous Temperature
Temperature Fluctuates
XR
Possible Cause
Cable Disconnected
Field of View Obstructed
Lens Dirty
Wrong Emissivity Setting
Wrong Signal Processing
Table 5: Troubleshooting
Rev. B2 Feb 2017
Maintenance
Solution
Check Cable Connections
Remove the Obstruction
Clean the Lens
Correct the Setting
Correct Peak, Valley, or Average Settings
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