Why Can't I Find My Smart Kapp Iq Board's Name In The List Of Devices; Why Am I Experiencing Performance Issues - SMART kapp iQ 55 Administrator's Manual

CHAPTER 6
TROUBLESHOOTING
If you're sharing content using AirParrot, see AirParrot 2 does not see a Chromecast in our
l
office (help.airsquirrels.com/support/solutions/articles/1000195447-airparrot-2-does-not-see-
a-chromecast-in-our-office-) or Can I extend my desktop on Windows 10
(help.airsquirrels.com/support/solutions/articles/1000199265-can-i-extend-my-desktop-on-
windows-10-).
Why can't I find my SMART kapp iQ board's name in the list of devices?
Make sure your computer is on the same network as the board.
l
If your board is using a wired network connection, try connecting it to a wireless network.
l
Wired and wireless networks don't often share the same network subnet. Connecting the
board to a wireless network might help the connection between the board and a mobile
device or computer that's connected wirelessly.
Make sure the board and computer have the correct date and time set. See Date & time on
l
page 72 for more information. See your computer's user guide for more information.
On your computer, turn Wi-Fi off and then back on, or disconnect and then reconnect the
l
Ethernet cable. If the board's name still doesn't appear in the list of devices, restart your
computer.
Restarting your computer can clear network address information that your computer had
cached. Restarting the computer can also reinitialize audio and video encoders that might
have stopped working properly.
Restart your board. See the Standby button in Standby button on page 5.
l
If you've restarted your board and still don't see the board's name in the list of devices, wait
l
several minutes and try to connect to the board again.
Make sure the operating system on your Windows computer is updated.
l
Windows Wireless Display (Miracast) is currently not supported.
l
Use Google Cast from Chrome browser. See Using Screen Share in the board user's
o
guide (smarttech.com/kb/170812).
Use Google Cast from Chrome browser. See Using Screen Share in the SMART kapp iQ
user's guide (smarttech.com/kb/170812).
You can purchase AirParrot, an application that allows you to share your computer's
o
display, an application, audio or a media file. See airsquirrels.com/airparrot/features/win.

Why am I experiencing performance issues?

If your network is slow or congested, that affects Screen Sharing. Contact your administrator.
l
62 smarttech.com/kb/171038