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Last revised: July 15, 2014
Glossary of Terms
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© 2014 SMART Technologies ULC. All rights reserved. SMART Board, SMART Document Camera, the SMART logo, smarttech and all SMART taglines are trademarks or registered
trademarks of SMART Technologies ULC in the U.S. and/or other countries. All third-party product and company names may be trademarks of their respective owners.
SMART Board 800
Touch/ writing
Connectivity/ pen
issues
tray light flowchart
Green pentray light
SBX800/SBX885
Issues
Audio issues
SBX800 Troubleshooting Diagram
Revision History
Contact Support
- Bypass ECP, SBX800 – CAT5 & WC8
- If issue follows with any of these extenders
then follow related projector's tree.
-Also if bypassing ECP resolves the issue and
then try steps below with ECP connection.
-Try resetting ECP by pressing reset button.
-Try USB mapping from projector's menu
(Only on supported models)
Hardware & other
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Related Manuals for SMART SBX800
Summary of Contents for SMART SBX800
- Page 1 © 2014 SMART Technologies ULC. All rights reserved. SMART Board, SMART Document Camera, the SMART logo, smarttech and all SMART taglines are trademarks or registered trademarks of SMART Technologies ULC in the U.S. and/or other countries. All third-party product and company names may be trademarks of their respective owners.
- Page 2 SBX800 Troubleshooting Diagram Revision History 1. Touch/ writing issues, Green pen tray light Contact Support Back Home Touch/ writing issues Green pen tray light Limited functionality Unresponsive in certain Alignment/ orientation No touch Gesture issues message in SBX800 areas Control panel...
- Page 3 SBX800 Troubleshooting Diagram 1.1 Alignment/ Orientation Revision History Contact Support Back Home Alignment/ orientation Perform firmware update. Make sure latest product See linked KB article on drivers are installed on the how to upgrade (skip this if Issue resolved. computer.
- Page 4 SBX800 Troubleshooting Diagram 1.2 Unresponsive in certain areas Revision History Contact Support Back Home - ECP, MCP, SBX800-CAT5 & WC8 must be Unresponsive in certain bypassed. areas -If issue follows with any of these extenders then follow related troubleshooting. What is the SMART Board...
- Page 5 SBX800 Troubleshooting Diagram 1.2.1 Limited functionality Revision History Contact Support Back Home Limited functionality Quick instructions Power cycle the pen tray by disconnecting and reconnecting the power cable. Clean the bezels and the surface of the board from any dust and/or debris.
- Page 6 SBX800 Troubleshooting Diagram 1.2.2 Calibration/ Orientation is unresponsive Revision History Contact Support Back Home Calibration/ Orientation is unresponsive Connect the camera port firmly on the back of the Issue resolved. pen tray. Is the issue resolved? Try this only if board was ever calibrated...
- Page 7 SBX800 Troubleshooting Diagram 1.3 No touch Revision History Contact Support Back Home - ECP, MCP, SBX800-CAT5 & WC8 must bypass. No touch -If issue follows with any of these extenders then follow related troubleshooting. What is the SMART Board control panel message? Working properly.
- Page 8 SBX800 Troubleshooting Diagram 1.4 Gesture issues Revision History Contact Support Back Home - ECP, MCP, SBX800-CAT5 & WC8 must be bypassed. Gesture issues -If issue follows with any of these extenders then follow related troubleshooting. (Windows 7) Gestures work only on primary SBX800...
- Page 9 SBX800 Troubleshooting Diagram 1.5 Limited functionality Revision History Contact Support Back Home - ECP, MCP, SBX800-CAT5 & WC8 must bypass. Limited functionality -If issue follows with any of these extenders then follow related troubleshooting. Quick instructions Power cycle the pen tray by disconnecting and reconnecting the power cable.
- Page 10 Revision History 2. Connectivity/ Pentray light flowchart Contact Support Back Home - ECP, MCP, SBX800-CAT5 & WC8 must be Connectivity/ pen tray bypassed. light flowchart. What is the pentray light status? - If issue follows with any of these extenders then follow related troubleshooting.
- Page 11 Revision History 2.1 Solid red status light Contact Support Back Home SBX800-CAT5 & WC8 or any third party extenders must be bypassed. Solid red status light Is there an ECP involved in the setup or is it a direct connection to the bottom of pen tray.
- Page 12 SBX800 Troubleshooting Diagram 2.2 Flashing green status light Revision History Contact Support Back Home Flashing green status SBX800-CAT5 & WC8 or any third party extenders must be bypassed. light Confirm the latest SMART product drivers are Issue resolved. installed. Is the issue resolved? Here’s how to restart the service...
- Page 13 SBX800 Troubleshooting Diagram 2.3 Flashing amber status light Revision History Contact Support Back Home SBX800-CAT5 & WC8 or any third party extenders Flashing amber status light must be bypassed. Perform firmware update. See linked KB article on Issue resolved. how to upgrade (skip this if already done).
- Page 14 SBX800 Troubleshooting Diagram 2.4 No status light Revision History Contact Support Back Home SBX800-CAT5 & WC8 or any third party extenders must No status light be bypassed. How is SMART Board receiving power? Separate power supply Projector’s Harness cable. provided with SMART.
- Page 15 For further assistance, If possible, swap the power contact SMART supply or test it with the projector’s power cable (if it Technical Support.(A) is a SMART projector). Is the issue resolved? For further assistance, contact SMART Technical Support.(B)
- Page 16 SBX800 Troubleshooting Diagram 2.4.2 Powered by projector Revision History Harness Cable. Contact Support Back Home Powered by Projector Harness cable. Verify the connections on the projector. Is the issue Issue resolved. resolved? Here’s the diagram Ensure that the 5. V DC...
- Page 17 SBX800 Troubleshooting Diagram 2.5 Solid Green with Touch issues Revision History Back Contact Support Home Solid green assuming it’s working but have touch issues.
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Page 18: Audio Issues
Contact Support Back Home Audio issues How is the audio cable connected? - ECP, MCP, SBX800-CAT5 & WC8 must bypass. Directly from the pentray to -If issue follows with any of these extenders then follow Via Projector Bypass USB speakers. - Page 19 SBX800 Troubleshooting Diagram 4. Hardware & other Revision History Contact Support Back Home Hardware & other. What is the issue? Board surface is wrapped/ bow image/ bent surface. Ensure there are no cables or any object tied up behind the board causing Issue resolved.
- Page 20 SBX800 Troubleshooting Diagram Revision History 5. ECP issues Contact Support Back Home Connectivity issues Solid Green on ECP Flashing Amber/ Green on No light on ECP Solid Red on Pen tray Flashing Amber on ECP...
- Page 21 SBX800 Troubleshooting Diagram Revision History 5.1. No light on ECP. Contact Support Back Home No light Reseat the Harness cable on projector and back of ECP. Issue resolved. Does this resolve the issue? For further Swap harness cable (The cable...
- Page 22 SBX800 Troubleshooting Diagram Revision History Back 5.2. Solid green on ECP, solid Red on pen tray. Contact Support Home Solid green on ECP Solid Red on pen tray Swap USB cable from computer to the back of Issue resolved. ECP. Does this resolve the...
- Page 23 SBX800 Troubleshooting Diagram Revision History Back 5.3. Flashing amber ECP light Contact Support Home Flashing amber Reseat connections from the projector ECP port and Issue resolved. the back of ECP. Is the issue resolved? Reset ECP from reset button under the ECP. Is Issue resolved.
- Page 24 SBX800 Troubleshooting Diagram 5.4. Flashing amber/ green on ECP Revision History Back Contact Support Home Flashing amber/ green Reseat Cable connecting projector and back of ECP and ensure the connections Issue resolved. are secure. Is the issue resolved? Unplug all the cables from...
- Page 25 SBX800 Troubleshooting Diagram REVISION HISTORY SECTION PAGE REV. REVISED BY DATE DESCRIPTION OF CHANGE Dharm Bajwa July 23 2014 Revised format.
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