Guarantee And Service - Holzmann SB 3116RHN User Manual

GUARANTEE & SERVICE
GUARANTEE (applicable from 09.03.2011)
Please consult our troubleshooting section for initial problem solving. Feel free to contact
your HOLZMANN reseller or us for Customer Support!
Warranty claims based on your sales contract with your HOLZMANN retailer, including
your statutory rights, shall not be affected by this guarantee declaration.
HOLZMANN-MASCHINEN grants guarantee according to following conditions:
A) The guarantee covers the correction of deficiencies to the tool/machine, at no
charge, if it can be verified adequately that the deficiencies were caused by a material or
manufacturing fault.
B) The guarantee period lasts 12 months, and is reduced to 6 months for tools in com-
mercial use. The guarantee period begins from the time the new tool is purchased from
the first end user. The starting date is the date on the original delivery receipt, or the
sales receipt in the case of pickup by the customer.
C) Please lodge your guarantee claims to your HOLZMANN reseller you acquired the
claimed tool from with following information:
>> Original Sales receipt and/or delivery receipt
>> Service form (see next page) filed, with a sufficient deficiency report
>> for spare part claims: a copy of the respective exploded drawing with the required
spare parts being marked clear and unmistakable.
D) The Guarantee handling procedure and place of fulfilment is determined according
to HOLZMANNs sole discretion in accordance with the HOLZMANN retail partner. If there
is no additional Service contract made including on-site service, the place of fulfilment is
principally the HOLZMANN Service Center in Haslach, Austria.
Transport charges for sendings to and from our Service Center are not covered in this
guarantee.
E) The Guarantee does not cover:
- Wear and tear parts like belts, provided tools etc., except to intial damage which has to
be claimed immediately after receipt and inital check of the machine.
- Defects in the tool caused by non-compliance with the operating instructions, improper
assembly, insufficient power supply, improper use, abnormal environmental conditions,
inappropriate operating conditions, overload or insufficient servicing or maintenance.
- Damages being the causal effect of performed manipulations, changes, additions made
to the machine.
- Defects caused by using accessories, components or spare parts other than original
HOLZMANN spare parts.
-Slight deviations from the specified quality or slight appearance changes that do not af-
fect functionality or value of the tool.
- Defects resulting from a commercial use of tools that - based on their construction and
power output - are not designed and built to be used within the frame of industrial/com-
mercial continuous load.
F) Claims other than the right to correction of faults in the tool named in these guar-
antee conditions are not covered by our guarantee.
G) This guarantee is voluntary. Therefore Services provided under guarantee do not
lengthen or renew the guarantee period for the tool or the replaced part.
SERVICE
After Guarantee and warranty expiration specialist repair shops can perform maintenance
and repair jobs. But we are still at your service as well with spare parts and/or machine
service. Place your spare part / repair service cost inquiry by filing the SERVICE form on
the following page and send it:
via Mail to service@holzmann-maschinen.at
via Fax to +43 7248 61 116 6