Information And Assistance - Seco Udoo X86 User Manual

1.2 Information and assistance

What do I have to do if I'm experiencing problems with my product?
The following services are available:

UDOO website: visit http://www.udoo.org
problem.

UDOO Forum: join to the community of UDOO users. In the forum, available at http://www.udoo.org/forum/, it is possible to search the multiple topics of
the community, and look for other users that had the same kind of problem - and how they solved it. It is also possible to post new topics to ask for
specific help.

Repair centre: it is possible to send the faulty product to the SECO Repair Centre. In this case, follow this procedure:
o Returned items must be accompanied by a RMA Number. Items sent without the RMA number will be not accepted.
o Returned items must be shipped in an appropriate package. SECO is not responsible for damages caused by accidental drop, improper usage, or
customer neglect.
Note: Please have the following information before asking for technical assistance:

Name and serial number of the product;

Description of Customer's peripheral connections;

Description of Customer's software (operating system, version, application software, etc.);

A complete description of the problem;

The exact words of every kind of error message encountered.
1.3 RMA number request
To request a RMA number, please visit UDOO web-site. On the bottom of the page, please select "Customer Care", click on the "Open a New ticket" button and.
A RMA Number will be sent within 1 working day (only for on-line RMA requests).
X86
UDOO X86 User Manual - Rev. First Edition: 1.0 - Last Edition: 1.0 - Author: S.B. - Reviewed by M.B. Copyright © 2017 SECO S.r.l.
to receive the latest information on the product. In most cases it is possible to find useful information to solve the
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