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Difficulties
Suggestions
Cannot receive
Make sure the machine is in the correct Receive Mode. This is determined by the external devices
a fax.
and telephone subscriber services you have on the same line as the Brother machine.
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If you have a dedicated fax line and want your Brother machine to automatically answer all
incoming faxes, you should select Fax only mode.
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If your Brother machine shares a line with an external answering machine, you should select the
External TAD mode. In External TAD mode, your Brother machine will receive incoming faxes
automatically and voice callers will be able to leave a message on your answering machine.
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If your Brother machine shares a line with other telephones and you want it to automatically
answer all incoming faxes, you should select the Fax/Tel mode. In Fax/Tel mode, your Brother
machine will receive faxes automatically and produce a pseudo/double-ring to alert you to
answer voice calls.
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If you do not want your Brother machine to answer any incoming faxes automatically, you should
select the Manual mode. In Manual mode, you must answer every incoming call and activate the
machine to receive faxes.
Another device or service at your location may be answering the call before your Brother machine
answers. To test this, lower the Ring Delay setting:
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If the Receive Mode is set to Fax Only or Fax/Tel, reduce the Ring Delay to one ring.
See Related Information: Set the Number of Rings Before the Machine Answers (Ring Delay).
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If the Receive Mode is set to External TAD, reduce the number of rings programmed on your
answering machine to two.
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If the Receive Mode is set to Manual, DO NOT adjust the Ring Delay setting.
Have someone send you a test fax:
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If you received the test fax successfully, your machine is operating correctly. Remember to reset
your Ring Delay or answering machine setting back to your original setting. If receiving problems
recur after resetting the Ring Delay, then a person, device, or subscriber service is answering
the fax call before the machine has a chance to answer.
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If you were not able to receive the fax, then another device or subscriber service may be
interfering with your fax reception or there may be a problem with your fax line.
If you are using a telephone answering machine (External TAD mode) on the same line as the
Brother machine, make sure your answering machine is set up correctly.
1. Set your answering machine to answer in one or two rings.
2. Record the outgoing message on your answering machine.
•
•
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3. Set your answering machine to answer calls.
4. Set your Brother machine's Receive Mode to External TAD.
See Related Information: Choose the Correct Receive Mode.
Make sure your Brother machine's Fax Detect feature is turned On. Fax Detect is a feature that
allows you to receive a fax even if you answered the call on an external or extension telephone.
If you often get transmission errors due to possible interference on the telephone line or if you are
using a VoIP system, try changing the Compatibility setting to Basic(for VoIP).
Contact your administrator to check your Secure Function Lock Settings.
Sending Faxes
Difficulties
Cannot send a fax.
Record five seconds of silence at the beginning of your outgoing message.
Limit your speaking to 20 seconds.
End your outgoing message with your Remote Activation Code for people sending manual
faxes. For example: "After the beep, leave a message or press *51 and Start to send a fax."
Suggestions
Check all line cord connections. Make sure the telephone line cord is plugged into the
telephone wall socket and the LINE socket of the machine. If you subscribe to DSL or
VoIP services, contact your service provider for connection instructions.
Make sure you pressed Fax and the machine is in Fax mode.
Print the Transmission Verification Report and check for an error.
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