Technicolor TG588v v2 Setup And User Manual
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Technicolor TG588v v2 Setup And User Manual

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TG588v v2
Setup and User Guide

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Summary of Contents for Technicolor TG588v v2

  • Page 1 TG588v v2 Setup and User Guide...

  • Page 2: Document Information

    Distribution and copying of this document, use and communication of its contents are not permitted without written authorization from Technicolor. The content of this document is furnished for informational use only, may be subject to change without notice, and should not be construed as a commitment by Technicolor.

  • Page 3: Table Of Contents

    Contents Contents 1 Getting started......................2 1.1 Features at a glance ...........................3 1.2 Product overview............................4 1.2.1 Power ....................................5 1.2.2 Local network connections............................6 1.2.3 Broadband connection ..............................7 1.2.4 Buttons..................................... 8 1.2.5 Status LEDs ..................................9 2 Setting up your TG588v v2..................11 2.1 Attach the vertical stand..........................
  • Page 4 Contents 5 Internet security ...................... 47 5.1 Time of Day (ToD) access control....................... 48 5.2 DMZ ................................. 49 6 Support........................50 6.1 General TG588v v2 troubleshooting ....................51 6.2 Ethernet connection troubleshooting....................52 6.3 Wireless connection troubleshooting ....................53 6.4 Reset to factory defaults......................... 55 DMS3-CTC-25-42 v1.0...

  • Page 5: Typographical Conventions

    Following typographical convention is used throughout this manual: • This sample text indicates a hyperlink to a website. Example: For more information, visit us at www.technicolor.com. • This sample text indicates an internal link. Example: If you want to know more about this Setup and User Guide, see “About this Setup and User Guide”...

  • Page 6: Getting Started

    1 Getting started 1 Getting started Introduction This chapter gives you a brief overview of the main features and components of your TG588v v2. After this chapter we will start with the installation. Do not connect any cables to or power on your TG588v v2 until instructed to do so in this Setup and User Guide. Before you start Carefully read the Safety Instructions and Regulatory Notices document included in your package before continuing with the installation of your TG588v v2.

  • Page 7: Features At A Glance

    “2.4 Connecting your wired devices” on page Technicolor is proud to offer you high-standard products with a variety of eco-friendly attributes. Next to carefully selected plastics and packaging to minimize our ecological footprint, our products benefit from a unique combination of hardware and software features that reduce energy consumption substantially.

  • Page 8: Product Overview

    1 Getting started 1.2 Product overview Overview This section provides an overview of the different components of your TG588v v2: Topic Page 1.2.1 Power 1.2.2 Local network connections 1.2.3 Broadband connection 1.2.4 Buttons 1.2.5 Status LEDs DMS3-CTC-25-42 v1.0...

  • Page 9: Power

    1 Getting started 1.2.1 Power Overview TG588v v2 *CPYYWWPPXX1234X* CPYYWWPPXXX wireless user codes *CPYYWWPP45XX1234X* CPYYWWPPXXX *CPYYWWPP5XX1234X* 1234-5678 MAC: AAABCCCDDEEE *CPYYWWP1234X* Network Name: TNCAPVVVVVV ACCESS KEY: A1B2C3D4 Wireless Key: 1234ABCDEF Power inlet The power inlet allows you to connect the power supply unit.

  • Page 10: Local Network Connections

    1 Getting started 1.2.2 Local network connections Overview TG588v v2 *CPYYWWPPXX1234X* CPYYWWPPXXX *CPYYWWPP45XX1234X* wireless user codes CPYYWWPPXXX *CPYYWWPP5XX1234X* 1234-5678 MAC: AAABCCCDDEEE *CPYYWWP1234X* Network Name: TNCAPVVVVVV ACCESS KEY: A1B2C3D4 Wireless Key: 1234ABCDEF Wireless access point The built-in IEEE802.11n wireless access point provides wireless access to your wireless clients.

  • Page 11: Broadband Connection

    1 Getting started 1.2.3 Broadband connection Overview TG588v v2 *CPYYWWPPXX1234X* CPYYWWPPXXX *CPYYWWPP45XX1234X* wireless user codes CPYYWWPPXXX *CPYYWWPP5XX1234X* 1234-5678 MAC: AAABCCCDDEEE *CPYYWWP1234X* Network Name: TNCAPVVVVVV ACCESS KEY: A1B2C3D4 Wireless Key: 1234ABCDEF DSL port This port can be used to connect your TG588v v2 to your service provider’s DSL network.

  • Page 12: Buttons

    1 Getting started 1.2.4 Buttons Overview Wireless TG588v v2 *CPYYWWPPXX1234X* CPYYWWPPXXX *CPYYWWPP45XX1234X* wireless user codes CPYYWWPPXXX *CPYYWWPP5XX1234X* 1234-5678 MAC: AAABCCCDDEEE *CPYYWWP1234X* Network Name: TNCAPVVVVVV ACCESS KEY: A1B2C3D4 Wireless Key: 1234ABCDEF Reset Power button The Power ( ) button allows you turn your TG588v v2 on or off.

  • Page 13: Status Leds

    1 Getting started 1.2.5 Status LEDs Introduction On your TG588v v2 you can find a number of status LEDs that indicates the state of your TG588v v2. Power LED Colour State Description Green Solid on Power on, normal operation. Solid on Power on, self-test failed, indicating device malfunction. Orange Solid on Your TG588v v2 is starting up.

  • Page 14: Ethernet Led

    1 Getting started Wireless LED Colour State Description Green Solid on The wireless interface is enabled, no wireless activity. Blinking The wireless interface is enabled, wireless activity. The wireless interface is disabled. For more information about the Wireless button, see “Wireless button”...

  • Page 15: Setting Up Your Tg588V V2

    2 Setting up your TG588v v2 2 Setting up your TG588v v2 Setting up your main services Proceed as follows: 1 Attach the vertical stand. For more information, see “2.1 Attach the vertical stand” on page 2 Connect your TG588v v2 to your service provider’s network. For more information, see “2.2 Connecting your TG588v v2 to your service provider’s network”...

  • Page 16: Attach The Vertical Stand

    2 Setting up your TG588v v2 2.1 Attach the vertical stand Procedure Place the locking catches of the vertical stand into the slots on the TG588v v2 and slide the mountable stand into place. DMS3-CTC-25-42 v1.0...

  • Page 17: Connecting Your Tg588V V2 To Your Service Provider's Network

    2 Setting up your TG588v v2 2.2 Connecting your TG588v v2 to your service provider’s network Introduction This section helps you to connect your TG588v v2 to your service provider’s network. Connecting the cables Proceed as follows: 1 Take the DSL cable. This is the grey cable that is included in your package. Only use the DSL cable provided in your package.

  • Page 18: Powering On Your Tg588V V2

    2 Setting up your TG588v v2 2.3 Powering on your TG588v v2 Only use the power supply unit that is supplied with your TG588v v2. If your current power supply unit is broken, contact your service provider or reseller. Procedure Proceed as follows: 1 Plug the connector of the power supply unit into your TG588v v2 power inlet port ( 2 Plug the power supply unit into a nearby power outlet.

  • Page 19: Connecting Your Wired Devices

    2 Setting up your TG588v v2 2.4 Connecting your wired devices To connect wireless clients, see “3 Wireless networking” on page To connect a set-top box for digital TV, first look for instructions in the documentation included in your package. In some cases the set-top box will have to be connected to a dedicated Ethernet port (typically Ethernet port 4). Requirements •...

  • Page 20: Configure Your Tg588V V2 Services

    2 Setting up your TG588v v2 2.5 Configure your TG588v v2 services Step 1: Browse to the TG588v v2 web interface Proceed as follows: 1 Browse to http://192.168.1.1 (this is the default IP address of your TG588v v2) on a computer or device that is currently connected to your TG588v v2 (either wired or wirelessly).

  • Page 21: Set Up A Mobile Fallback Connection

    2 Setting up your TG588v v2 2.6 Set up a mobile fallback connection Mobile fallback Your TG588v v2 allows you to use a mobile Internet connection as fallback connection for your main Internet connection. This means that your TG588v v2 will automatically switch to the mobile Internet connection when your main Internet connection is down.
  • Page 22 2 Setting up your TG588v v2 3 The Mobile 3G/4G page appears. Click the Configuration tab. 4 Under Mobile Configuration, update the following fields if necessary: APN:  Enter the Access Point Name (APN) of your service provider.  Operator Mode: We recommend you to use the default setting, Automatic (let the TG588v v2 choose the best operator mode), unless your service provider instructed you to select another mode.

  • Page 23: Wireless Networking

    3 Wireless networking 3 Wireless networking Introduction This section provides all information on how to use the wireless features of your TG588v v2. Wireless access point Your TG588v v2 comes with an integrated IEEE 802.11n wireless access point. Configuring your wireless clients For more information on how to make a wireless connection to your TG588v v2, see: •...

  • Page 24: Connecting Your Wireless Client Via Wps

    3 Wireless networking 3.1 Connecting your wireless client via WPS Wi-Fi Protected Setup (WPS) allows you to add new wireless clients to your local network in a swift and easy way, without the need to enter any of your wireless settings (network name, wireless key, encryption type). Requirements •...
  • Page 25 3 Wireless networking 2 The WPS LED starts blinking orange. This indicates that your TG588v v2 is now searching for wireless clients that are in registration mode. You now have two minutes to start WPS on your wireless client. 3 Start WPS PBC on your wireless client. 4 Your TG588v v2 provides its wireless settings to the wireless client.

  • Page 26: How To Manually Connect A Wireless Client

    3 Wireless networking 3.2 How to manually connect a wireless client Procedure To connect a wireless client to the wireless network, configure that wireless client with the wireless settings (network name and wireless key) of your access point. If your TG588v v2 is still using the default wireless settings, use the network name (SSID) and wireless key that is printed on the product label of your TG588v v2 (or product ID card if included).

  • Page 27: Connecting Your Wireless Client By Scanning A Qr Code

    3 Wireless networking 3.3 Connecting your wireless client by scanning a QR code Introduction Your TG588v v2 allows you to generate a Quick Response (QR) code that contains all wireless settings that are needed to connect to the access point of your TG588v v2. You are then able to connect to the TG588v v2 wireless network by scanning the generated code.

  • Page 28: Securing Your Wireless Connection

    3 Wireless networking 3.4 Securing your wireless connection Introduction We strongly recommend you to protect all wireless communication between any wireless client and your TG588v v2 with a wireless key. This ensures that: • Only clients that use the correct Network Name (SSID) and wireless key can connect to access point of your TG588v v2. •...

  • Page 29: Configuring Wpa(2)-Psk Encryption

    3 Wireless networking 3.4.1 Configuring WPA(2)-PSK encryption Procedure Proceed as follows: 1 Browse to the TG588v v2. For more information, see “4.1.1 Accessing the TG588v v2 web interface from your local network” on page 2 Click Wireless. The Wireless page appears. 3 In the Security Mode list under Access Point, select one of the following modes: ...

  • Page 30: Configuring Wpa-Enterprise Encryption

    3 Wireless networking 3.4.2 Configuring WPA-Enterprise encryption Requirements • A RADIUS server must be readily set up on your local network. Procedure Proceed as follows: 1 Browse to the TG588v v2 web interface. For more information, see “4.1.1 Accessing the TG588v v2 web interface from your local network” on page 2 Click Wireless.

  • Page 31: Tg588V V2 Web Interface

    4 TG588v v2 web interface 4 TG588v v2 web interface Introduction The TG588v v2 web interface allows you to configure your TG588v v2 using your web browser. Overview This chapter contains the following topics: Topic Page “4.1 Accessing the TG588v v2 web interface” “4.2 Account settings” “4.3 Cards”...

  • Page 32: Accessing The Tg588V V2 Web Interface

    4 TG588v v2 web interface 4.1 Accessing the TG588v v2 web interface Introduction You can access the TG588v v2 web interface from the following locations: • From your local network. For more information, see “4.1.1 Accessing the TG588v v2 web interface from your local network” on page •...

  • Page 33: Accessing The Tg588V V2 Web Interface From Your Local Network

    4 TG588v v2 web interface 4.1.1 Accessing the TG588v v2 web interface from your local network Procedure Proceed as follows: 1 Browse to http://192.168.1.1 on a computer or device that is currently connected to your TG588v v2 (either wired or wirelessly). 192.168.1.1 is the default IP address of your TG588v v2. If you have changed the IP address of your TG588v v2, use this IP address instead.

  • Page 34: Accessing Your Tg588V V2 From The Internet (Remote Assistance)

    4 TG588v v2 web interface 4.1.2 Accessing your TG588v v2 from the Internet (Remote Assistance) Introduction Remote assistance allows you to grant access to your TG588v v2 from the Internet. Security The following security measures are applied: • When activating remote assistance, a dedicated user account will be created. Only users with a correct user name and password can access the TG588v v2 web interface.

  • Page 35: Account Settings

    4 TG588v v2 web interface 4.2 Account settings In the upper-right corner of the page, you see the user name you signed in with. When you click the arrow next to your user name, the following options appear: • Change password Click this option to change your password.

  • Page 36: Cards

    4 TG588v v2 web interface 4.3 Cards Overview The home page contains the following cards: Card For more information, see… Gateway “4.3.1 Gateway” on page 33 Broadband “4.3.2 Broadband” on page 34 Internet Access “4.3.3 Internet Access” on page 35 Wireless “4.3.4 Wireless”...

  • Page 37: Gateway

    4 TG588v v2 web interface 4.3.1 Gateway The Gateway card The Gateway card displays: • The current version of the TG588v v2 firmware. • A picture of your TG588v v2 The Gateway page To open the Gateway page, click the Gateway card header: The Gateway page allows you to: •...

  • Page 38: Broadband

    4 TG588v v2 web interface 4.3.2 Broadband The Broadband card The Broadband card displays the current status of your broadband interface. Broadband switch In the Broadband card header, you can see whether your broadband interface is enabled or not. If the switch is set to: •...

  • Page 39: Internet Access

    4 TG588v v2 web interface 4.3.3 Internet Access The Internet Access card The Internet Access card displays: • The current status of your Internet connection. • The WAN IP address This is the IP address that your TG588v v2 uses for its communication on the Internet. Internet Access switch In the Internet Access card header, you can see whether your broadband interface is enabled or not.

  • Page 40: Wireless

    4 TG588v v2 web interface 4.3.4 Wireless The Wireless card The Wireless card displays: • The status of the wireless access point (enabled or disabled). • The network name (SSID) of the wireless access point. Wireless ON/OFF switch In the Wireless card header, you can see whether the wireless interface is enabled or not. If the switch is set to: •...

  • Page 41: Local Network

    4 TG588v v2 web interface 4.3.5 Local Network The Local Network card The Local Network card displays: • The status of the DHCP server (enabled or disabled). • The local IP address and netmask of your TG588v v2. The Local Network page To open the Local Network page, click the Local Network card header.

  • Page 42: Devices

    4 TG588v v2 web interface 4.3.6 Devices The Devices card The Devices card displays the number of devices connected to: • The Ethernet interface. • Wireless interface. Viewing additional settings Click Devices card and click . The Local network page appears and allows you to: •...

  • Page 43: Wan Services

    4 TG588v v2 web interface 4.3.7 WAN Services The WAN Services card The WAN Services card displays: • The DMZ status For more information, see “5.2 DMZ” on page • The number of port forwarding rule that are defined. Port forwarding allows you to forward incoming Internet traffic arriving on a specific port to a local device. •...

  • Page 44: Firewall

    4 TG588v v2 web interface 4.3.8 Firewall Introduction Your TG588v v2 comes with an integrated firewall that helps you protect your network from attacks from the Internet. This firewall has a number of predefined levels to allow you to adjust the firewall to your needs. The default mode is normal.

  • Page 45: Diagnostics

    4 TG588v v2 web interface 4.3.9 Diagnostics The Diagnostics card The Diagnostics card displays the following troubleshooting tools. Tool Function View DSL connection statistics. Run ping and trace route test. Run connection checks. View port state and network statistics. Click on the icon to open the corresponding tool. Alternatively, you can click Diagnostics and then select the required tool.

  • Page 46: Assistance

    4 TG588v v2 web interface 4.3.10 Assistance Introduction Remote assistance allows you to make your TG588v v2 web interface accessible from the Internet. For more information, see “4.1.2 Accessing your TG588v v2 from the Internet (Remote Assistance)” on page DMS3-CTC-25-42 v1.0...

  • Page 47: Mobile 3G/4G

    4 TG588v v2 web interface 4.3.11 Mobile 3G/4G Mobile fallback Your TG588v v2 allows you to use a mobile Internet connection (3G, LTE or 4G) as fallback connection for your Internet access. This means that your TG588v v2 offers you the possibility to automatically switch to the mobile Internet connection when your main Internet connection is down.

  • Page 48: Management

    4 TG588v v2 web interface 4.3.12 Management The Management card The Management page To open the Management page, click Management. The Management page allows you to: • Manage the user accounts of the TG588v v2 web interface. • View event logs. DMS3-CTC-25-42 v1.0...

  • Page 49: Content Sharing

    4 TG588v v2 web interface 4.3.13 Content Sharing Introduction If you connect a USB storage device to the USB port of your TG588v v2, you can share the content on your USB storage device(s) with other devices that are connected to your local network (mostly computers). For more information, see “5 Sharing content”...

  • Page 50: Backing Up/Restoring Your Configuration

    4 TG588v v2 web interface 4.4 Backing up/restoring your configuration Introduction Once you have configured your TG588v v2 to your needs, it is recommended to back up your configuration for later use. This way you can always return to your working configuration in case of problems. Backing up your configuration Proceed as follows: 1 Browse to your...

  • Page 51: Internet Security

    5 Internet security 5 Internet security Overview The TG588v v2 offers various options to secure your network and network connection: Topic Page 5.1 Time of Day (ToD) access control 5.2 DMZ DMS3-CTC-25-42 v1.0...

  • Page 52: Time Of Day (Tod) Access Control

    5 Internet security 5.1 Time of Day (ToD) access control Introduction Time of Day allows you to create access schedules for Internet access. By default, all devices have permanent access to the Internet without any restriction. Time of Day allows you to limit a device’s Internet access to specific times and days.

  • Page 53: Dmz

    5 Internet security 5.2 DMZ Introduction The TG588v v2 allows you to configure one local device as a De-Militarized Zone (DMZ) host. This means that: • None of the TG588v v2 firewall rules will be applied to this device. • All traffic originating from the Internet will be forwarded to this devices unless there is a specific port forwarding rule defined or automatically created for a specific type of traffic.

  • Page 54: Support

    6 Support 6 Support Introduction This chapter suggests solutions for issues that you may encounter while installing, configuring or using your TG588v v2. If the suggestions do not resolve the problem, contact your service provider. Topics This chapter describes the following topics: Topic Page 6.1 General TG588v v2 troubleshooting...

  • Page 55: General Tg588V V2 Troubleshooting

    6 Support 6.1 General TG588v v2 troubleshooting None of the LEDs light up (TG588v v2 does not work) Make sure that: • The TG588v v2 is plugged into a power socket outlet. • You are using the correct power supply for your TG588v v2 device. The power requirements for your TG588v v2 are clearly indicated on the identification label of the TG588v v2.

  • Page 56: Ethernet Connection Troubleshooting

    6 Support 6.2 Ethernet connection troubleshooting Ethernet LED does not light up Make sure that: • The Ethernet cable is correctly connected to the Ethernet port on your TG588v v2 and your computer. • You are using the correct cable type for your Ethernet equipment, which is at least UTP CAT5 with RJ-45 connectors. DMS3-CTC-25-42 v1.0...

  • Page 57: Wireless Connection Troubleshooting

    6 Support 6.3 Wireless connection troubleshooting Cannot connect via WPS If you have trouble connecting your wireless client via WPS, try one of the following: • The WPS session only lasts 2 minutes, make sure to press the WPS button on both devices within this time slot. •...

  • Page 58: Change The Wireless Channel

    6 Support The TG588v v2 does not appear in your wireless client’s access point list • Make sure that the TG588v v2 wireless interface is enabled. a Browse to the TG588v v2 web interface. For more information, see “4.1.1 Accessing the TG588v v2 web interface from your local network” on page b In the Wireless card header, make sure that the switch is •...

  • Page 59: Reset To Factory Defaults

    6 Support 6.4 Reset to factory defaults Resetting your TG588v v2 If at some point you can no longer connect to the TG588v v2 or you want to make a fresh install, it may be useful to perform a reset to factory defaults. A reset to factory default settings deletes all configuration changes you made.
  • Page 60 TECHNICOLOR Copyright © 2016 Technicolor. All rights reserved. DMS3-CTC-25-42 v1.0. 1-5 rue Jeanne d’ A rc All tradenames referenced are service marks, trademarks, or registered 92130 Issy les Moulineaux trademarks of their respective companies. France Specifications subject to change without notice.

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