Accessing Your Tg588V V2 From The Internet (Remote Assistance) - Technicolor TG588v v2 Setup And User Manual

4.1.2 Accessing your TG588v v2 from the Internet (Remote
Assistance)
Introduction
Remote assistance allows you to grant access to your TG588v v2 from the Internet.
Security
The following security measures are applied:
• When activating remote assistance, a dedicated user account will be created. Only users with a correct user name and
password can access the TG588v v2 web interface.
• Only HTPP Secure (HTTPS) sessions are allowed.
Session duration
The remote session ends when one of the following conditions is met:
• You or the technical support disables remote assistance.
• Your TG588v v2 is restarted.
• After 30 minutes of inactivity on the remote side.
How to enable remote assistance
Proceed as follows.
1 Open a web browser on a computer that is
2 Browse to your TG588v v2 web interface.
3 In the Assistance card, click the switch to put it in the
4 Your TG588v v2 enables remote assistance and displays the connection details in the assistance card.
Pass the connection details to the person that will be accessing your TG588v v2 from the Internet.
How to access your TG588v v2 from the Internet
If someone wants to access your TG588v v2 from the Internet, that person has to proceed as follows:
1 Open your web browser and browse to the URL displayed in the Assistance card.(for example,
https://131.141.151.161:55174).
You must:
Use https.

Include the colon followed by the port number at the end.

2 Your browser may prompt you that it does not recognize the security certificate. If so, indicate that you want to continue.
3 The Sign in page appears. Enter the user name and password displayed in the Assistance card.
How to disable remote assistance
In the Assistance card, click the switch to put it in the
DMS3-CTC-25-42 v1.0
connected to your local network
position.
position.
4 TG588v v2 web interface
(and TG588v v2).
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