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Technicolor MediaAccess TC8717T Setup And User Manual

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SETUP AND USER GUIDE
MediaAccess TC8717T

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  • Page 1 SETUP AND USER GUIDE MediaAccess TC8717T...
  • Page 3 SAFETY INSTRUCTIONS AND REGULATORY NOTICES Before you start installation or use of this product, carefully read these instructions!
  • Page 4 Such acts not expressly approved by Technicolor will result in the loss of product warranty If you are uncertain of the policy that applies on the use of wireless equipment in a specific and may invalidate the user's authority to operate this equipment in accordance with FCC organization or environment (e.g.
  • Page 5 SETUP AND USER GUIDE MediaAccess TC8717T...
  • Page 6: Document Information

    The content of this document is furnished for informational use only, may be subject to change without notice, and should not be construed as a commitment by Technicolor. Technicolor assumes no responsibility or liability for any errors or inaccuracies that may appear in this document.
  • Page 7: Table Of Contents

    CONTENTS About this Setup and User Guide ..................1 1 Getting started......................3 1.1 Features at a glance ..........................4 1.2 Getting to know the Gateway ......................... 5 1.2.1 Front panel ..................................6 1.2.2 Top panel ..................................8 1.2.3 Back panel ..................................9 1.2.4 Bottom panel .................................
  • Page 8 7 Advanced configuration..................53 7.1 Port configuration for applications and services.................. 54 7.1.1 UPnP....................................56 7.1.2 Port forwarding................................58 7.1.3 Port triggering ................................60 7.1.4 Configure a DMZ Host............................... 62 7.2 Assigning a reserved IP to a device ...................... 63 8 Support........................65 8.1 Wireless connection troubleshooting ....................
  • Page 9: About This Setup And User Guide

    The note symbol indicates that the text provides additional information about a topic. Terminology Generally, the MediaAccess TC8717T will be referred to as Gateway in this Setup and User Guide. Typographical conventions Following typographical convention is used throughout this manual: This sample text indicates a hyperlink to a Web site.
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  • Page 11: Getting Started

    1 GETTING STARTED 1 Getting started Introduction This chapter gives you a brief overview of the main features and components of the Gateway. After this chapter we will start with the installation. Do not connect any cables to the Gateway until instructed to do so. DMS-CTC-20140127-0004 v1.0...
  • Page 12: Features At A Glance

    1.1 Features at a glance Introduction This section provides a brief overview of the main features of your Gateway. Superior wireless performance The integrated IEEE 802.11n 2.4 GHz 3x3 and IEEE 802.11ac 5 GHz 3x3 wireless access points are optimized for high-speed video and data transfer over wireless.
  • Page 13 1 GETTING STARTED Support for auto dial alarm systems The Gateway offers support for auto dial alarm systems. When the alarm is triggered, the Gateway will terminate all calls to make the primary line available for the alarm call. For connecting the alarm system to the Gateway, please contact your service provider for more information. This installation must be done by qualified technicians.
  • Page 14: Getting To Know The Gateway

    1.2 Getting to know the Gateway This section introduces you to the different components of the Gateway: Topic Page 1.2.1 Front panel 1.2.2 Top panel 1.2.3 Back panel 1.2.4 Bottom panel DMS-CTC-20140127-0004 v1.0...
  • Page 15: Front Panel

    1 GETTING STARTED 1.2.1 Front panel Introduction On the front panel of your Gateway, you can find a number of LEDs that allow you to check the state of the services offered by the Gateway. Power LED State Description Solid on The Gateway is powered on from the electrical outlet.
  • Page 16 Online LED State Description Solid on Connected to your service provider’s network. Blinking Connecting to your service provider’s network. Not connected to your service provider’s network. 2.4 GHz LED State Description Solid on One or more wireless clients connected to the 2.4 GHz access point, no wireless activity Blinking One or more wireless clients connected to the 2.4 GHz access point, wireless activity.
  • Page 17 1 GETTING STARTED Phone 2 LED State Description Solid on The telephone connected to the Phone 2 port is on the hook. Blinking The telephone connected to the Phone 2 port is off the hook or the home alarm is triggered. No telephone connected to the Phone 2 port.
  • Page 18: Top Panel

    1.2.2 Top panel WPS button (item A) The WPS ( ) button allows you to add new wireless clients to your local network in a swift and easy way, without the need to enter any of your wireless settings (network name, wireless network key, encryption type). For more information about WPS, see “2.4.1 How to connect your wireless client via WPS”...
  • Page 19: Back Panel

    1 GETTING STARTED 1.2.3 Back panel Overview Reset button (item A) The Reset button allows you to: Restart the Gateway.  Restore the factory defaults of the Gateway.  For more information, see “8.3 Gateway reset and restore options” on page USB ports (item B) The USB ( ) ports allow you to:...
  • Page 20 Each Ethernet port has two LEDs:. LED status Description Top LED Solid on Connected to a Gigabit Ethernet device. (Green) Blinking Connected to a Gigabit Ethernet device and sending/receiving data. Not connected to a Gigabit Ethernet device. Bottom LED Solid on Connected to a 100Mbps/10Mbps device.
  • Page 21: Bottom Panel

    1 GETTING STARTED 1.2.4 Bottom panel Product label (item A) The label on the bottom of the Gateway contains information about your Gateway, like: Device information  Wireless security settings  For the network name, two values are available: SSID 1 Name (2.4Ghz) is the network name of the 2.4 GHz access point and is of the following format: ...
  • Page 22: Preparing For The Installation

    1.3 Preparing for the installation Local connection requirements Wireless connection If you want to connect your computer using a wireless connection, your computer must be equipped with a Wi-Fi Certified wireless client adapter. Wired connection If you want to connect a computer using a wired connection, your computer must be equipped with an Ethernet Network Interface Card (NIC).
  • Page 23: Setup

    2 SETUP 2 Setup Setup procedure Complete the following steps to setup the Gateway: 1 Connect your Gateway to your service provider’s network. For more information, see “2.1 Connect the Gateway to your service provider’s network” on page 2 Power on the Gateway. For more information, see “2.2 Power on the Gateway”...
  • Page 24: Connect The Gateway To Your Service Provider's Network

    2.1 Connect the Gateway to your service provider’s network Introduction This section helps you to connect the Gateway to your service provider’s network. Connecting the cables Proceed as follows: 1 Take one end of the coaxial cable and connect it to your cable splitter. 2 Connect the other end to the MoCA/Cable port of the Gateway.
  • Page 25: Power On The Gateway

    2 SETUP 2.2 Power on the Gateway Procedure Proceed as follows: 1 Take the power cord that is included with your Gateway. 2 Connect the small end of the power cord to the Power port on the back of the Gateway. Power 3 Plug the other end of the power cord into an electrical outlet.
  • Page 26: Connect Your Wired Devices

    2.3 Connect your wired devices Requirements Both your network device (for example, a computer, a gaming console, etc.) and Gateway must have a free Ethernet port.  Your network device must be configured to obtain an IP address automatically. This is the default setting. ...
  • Page 27: Connect Your Wireless Devices

    2 SETUP 2.4 Connect your wireless devices Introduction The Gateway has two access points that allows you to connect wireless devices to your home network: The 5 GHz (3x3) IEEE 802.11ac access point offers superior transfer rates, is less sensitive to interference and allows you to ...
  • Page 28: How To Connect Your Wireless Client Via Wps

    2.4.1 How to connect your wireless client via WPS Wi-Fi Protected Setup (WPS) allows you to add new wireless clients to your local network in a swift and easy way, without the need to enter any of your wireless settings (network name, wireless network key, encryption type). Both the 2.4 GHz as the 5 GHz access point of your Gateway support WPS.
  • Page 29 2 SETUP 3 The WPS button LED starts blinking. This indicates that the Gateway is now searching for wireless clients that are in registration mode. 4 The Gateway is now exchanging the security settings. 5 Your wireless client prompts you that it is now connected to the access point. Troubleshooting If you are having trouble connecting your wireless client via WPS, this may be caused by one of the following reasons: WPS can not be correctly executed:...
  • Page 30: How To Manually Connect Your Wireless Client

    2.4.2 How to manually connect your wireless client Requirements Your network device must be equipped with a Wi-Fi Certified wireless client.  Your network device must be configured to obtain an IP address automatically. This is the default setting.  Procedure If you want to connect a computer using the wireless network, configure the wireless client on your computer with the wireless settings printed on the Gateway's bottom panel label.
  • Page 31 2 SETUP How to connect your computer on Windows 8 1 Click the wireless network icon ( )in the notification area. 2 A list of available wireless networks appears. Double-click the Gateway access point. The Gateway is listed with the Network Name (SSID1 and/or SSID2) which is printed on the Gateway's bottom panel label.
  • Page 32 3 Windows prompts you to enter the security key. Type the Network Key (Password) which is printed on the Gateway's bottom panel label in the Security key and click OK. How to connect your computer on Windows Vista Proceed as follows: 1 Click Start and click Connect To.
  • Page 33 2 SETUP How to connect your computer on Windows XP Proceed as follows: 1 Right-click the wireless network connection icon ( )in the notification area and then click View Available Wireless Networks. 2 A list of available wireless networks appears. Double-click the Gateway access point..
  • Page 34 How to connect your computer on Mac OS X Proceed as follows: 1 Click the WiFi icon on the menu bar. 2 A list of available wireless networks appears. Select the Gateway from the list. The Gateway is listed with the Network Name (SSID1 and/or SSID2) which is printed on the Gateway's bottom panel label.
  • Page 35 2 SETUP 2.5 How to connect your phone Introduction This section described how to connect the phones for single line customers. If you have a two line setup or a setup involving a home alarm, please contact your service provider. This setup must be done by qualified technicians.
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  • Page 37: Admin Tool

    3 ADMIN TOOL 3 Admin Tool Introduction The Admin Tool allows you to configure the settings of your Gateway via your web browser. Requirements JavaScript must be enabled on your browser (this is the default setting). For more information, consult the help of your web browser.
  • Page 38: Components

    3.1 Components Components overview The following diagram identifies the sections of the Admin Tool: Menu (item A) The menu consists of the following menu items: Gateway:  Provides basic information about the Gateway and allows you to configure the basic settings. Connected Devices: ...
  • Page 39 3 ADMIN TOOL Login section (item B) In the login section you can see the following details: User Name  Option to logout  Option to change the Admin Tool password  Status section (item C) The diagnostics section provides a quick overview of: The battery level ...
  • Page 40: How To Change The Default Admin Tool Password

    3.2 How to change the default Admin Tool password We recommend changing the default password of the Gateway. The default user name is admin and the default password is password. Procedure 1 Browse to the Admin Tool (http://192.168.0.1). For more information, see “Accessing the Admin Tool”...
  • Page 41: How To Backup Or Restore A Configuration

    3 ADMIN TOOL 3.3 How to backup or restore a configuration Introduction Once you have configured your Gateway to your needs, it is recommended to backup your configuration for later use. This way you can always return to your working configuration in case of problems. Backing up your configuration Proceed as follows: 1 Browse to the Admin Tool (http://192.168.0.1).
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  • Page 43: The Gateway Wireless Access Point

    4 THE GATEWAY WIRELESS ACCESS POINT 4 The Gateway wireless access point Introduction This section will help you set up your wireless network. What you need to set up a wireless network To set up a wireless network, you need the following components: Wireless access point (already integrated into your Gateway) ...
  • Page 44: How To Configure The Wireless Settings

    4.1 How to configure the wireless settings 1 Browse to the Admin Tool (http://192.168.0.1). For more information, see “Accessing the Admin Tool” on page 2 On the Gateway menu, click Connection and then click WiFi. 3 The WiFi page appears. In the Private WiFi Network table, click the Edit button next to the access point that you want to modify.
  • Page 45 4 THE GATEWAY WIRELESS ACCESS POINT  Broadcast Network Name (SSID): By default, the Gateway broadcasts its network name. Wireless clients can then detect the presence of your network and inform the users that this network is available. Enabling SSID broadcast does not mean that everyone can connect to your network. They still need the correct wireless network key (password) to connect to the Gateway network.
  • Page 46: How To Start A Wps Session Via The Admin Tool

    4.2 How to start a WPS session via the Admin Tool Adding a wireless client using WPS PBC 1 Make sure that the WPS button of your wireless client is accessible. This button can be a hardware button or a software button.
  • Page 47 4 THE GATEWAY WIRELESS ACCESS POINT Adding a wireless client using WPS PIN entry on the Gateway 1 Locate and write down the WPS PIN of your wireless client. For more information, consult the documentation of your wireless client. 2 Browse to the Admin Tool (http://192.168.0.1). For more information, see “Accessing the Admin Tool”...
  • Page 48: Prevent Devices From Accessing Your Wireless Network

    4.3 Prevent devices from accessing your wireless network MAC address A MAC (Media Access Control) address is a unique hexadecimal code that identifies a device on a network. Each network-enabled device has at least one unique MAC address. For example, if your computer is equipped with an Ethernet and a wireless network adaptor, each of these interfaces will have its own MAC address.
  • Page 49: Sharing Content

    5 SHARING CONTENT 5 Sharing content Introduction The Gateway allows you to share the content stored on your USB storage device with other users on your network or even access this shared content from the Internet. Features The Gateway has two USB 2.0 ports ...
  • Page 50 Configuration All servers are enabled by default. The only thing that you need to do is to plug your USB memory stick or external hard disk in (one of) the USB port(s) of your Gateway. DMS-CTC-20140127-0004 v1.0...
  • Page 51: The Network File Server

    5 SHARING CONTENT 5.1 The network file server Introduction The Network Server allows you to share the content on your USB storage device(s) with other devices that are connected to your local network (mostly computers). These devices have read and write access to this USB device(s). Accessing the shared content on Windows Proceed as follows: 1 On the Windows Start menu, click Computer.
  • Page 52 5 The following window appears: Double-click the storage folder. 6 Your connected USB devices are now displayed as a folders. Double-click one of the folders to access the content files stored on the USB device. DMS-CTC-20140127-0004 v1.0...
  • Page 53: The Upnp Av Media Server

    5 SHARING CONTENT 5.2 The UPnP AV media server Introduction Your Gateway has a built-in DLNA Certified UPnP AV media server. This section describes how to use and configure this media server. UPnP AV UPnP AV (Universal Plug and Play Audio/Video) is a protocol especially designed to share media files on your local network. DLNA certified The Digital Living Network Alliance (DLNA) is an organization that imposes requirements to ensure the interoperability of your media devices and standardize the communication between them.
  • Page 54 4 Explorer displays a list of detected devices. Double-click BRCM-DMS (this is the Gateway’s UPnP AV media server). 5 Windows Media Player starts up. Your Gateway’s UPnP AV media server is listed as BRCM-DMS in the left panel. This entry allows you to browse to the media files provided by your UPnP AV media server.
  • Page 55: Internet Security

    6 INTERNET SECURITY 6 Internet security Overview The Gateway offers various options to secure your Internet connection: Topic Page 6.1 Parental control 6.1.1 Manage sites 6.1.2 Manage services 6.1.3 Manage devices 6.1.4 View parental control reports 6.2 Firewall DMS-CTC-20140127-0004 v1.0...
  • Page 56: Parental Control

    6.1 Parental control Introduction The parental control function: Prevents access to specific website based on the URL or keywords.  For more information, see “6.1.1 Manage sites” on page Prevents access to specific application or services (for example, FTP).  For more information, see “6.1.2 Manage services”...
  • Page 57: Manage Sites

    6 INTERNET SECURITY 6.1.1 Manage sites Introduction The Managed Sites page allows you to: Block specific websites (always or for a specific time frame)  Block keywords (always or for a specific time frame)  Mark devices as trusted  When a device is marked as trusted, all Managed Sites rules will be ignored.
  • Page 58 5 Click Save. How to block websites based on keywords Proceed as follows, from the Managed Sites page: 1 Under Blocked Sites, click + Add. 2 The Add Keyword to be Blocked page appears. 3 In the Keyword box type the keyword that you want to block (for example, the webmail keyword will block all URLs that contain the word webmail in the URL).
  • Page 59: Manage Services

    6 INTERNET SECURITY 6.1.2 Manage services Introduction The Managed Services page allows you to: Create a service-specific rule to block specific Internet services.  Optionally, you can provide a time schedule for a rule. The rule will then only be activated within the specified time frame.
  • Page 60 Mark computers as trusted for all services When a device is marked as trusted, all managed services rules will be ignored. Proceed as follows: 1 Under Trusted Computers, look for your device and click Yes in the Trusted column. 2 The device is now able to use all web services unless prevented by other parental control functions that you configured. DMS-CTC-20140127-0004 v1.0...
  • Page 61: Manage Devices

    6 INTERNET SECURITY 6.1.3 Manage devices On the Managed Devices page you can create a device-specific rule to prevent a devices from accessing your network. Optionally, you can provide a time schedule for a rule. The rule will then only be activated within the specified time frame.
  • Page 62 b Under Set Block Days, select the days for which the selected block time should be applied. If you want to have different time schedules depending on the day, you have to group them in separate rules: One rule for weekdays (for example, block the device from 8:00 PM until 10:00 PM). ...
  • Page 63: View Parental Control Reports

    6 INTERNET SECURITY 6.1.4 View parental control reports Introduction The Reports page allows you to generate reports on possible infringements of the parental control rules. Procedure 1 Browse to the Admin Tool (http://192.168.0.1). For more information, see “Accessing the Admin Tool” on page 2 On the Parental Control menu, click Reports.
  • Page 64: Firewall

    6.2 Firewall Introduction The Gateway comes with an integrated firewall that helps you protect your network from attacks from the Internet. This firewall has a number of predefined levels to allow you to adjust the firewall to your needs. Predefined security levels The Gateway has a number of predefined security levels.
  • Page 65: Advanced Configuration

    7 ADVANCED CONFIGURATION 7 Advanced configuration Introduction This chapters covers the more advanced features. The following topic are available: Topic Page 7.1 Port configuration for applications and services 7.1.1 UPnP 7.1.2 Port forwarding 7.1.3 Port triggering 7.1.4 Configure a DMZ Host 7.2 Assigning a reserved IP to a device DMS-CTC-20140127-0004 v1.0...
  • Page 66: Port Configuration For Applications And Services

    7.1 Port configuration for applications and services Introduction The Gateway allows you to use one Internet connection for multiple computers. This means that all your computers share one public IP address, as if only one computer were connected to the outside world. Issue When the Gateway receives an incoming message, the Gateway has to decide to which computer it has to send this message.
  • Page 67 7 ADVANCED CONFIGURATION The Gateway allows you to define a number of trigger ports. When a device sends data over one of these ports, the Gateway  will automatically assign a number of related ports to the device. For more information, see “7.1.3 Port triggering”...
  • Page 68: Upnp

    7.1.1 UPnP Introduction UPnP is designed to automate the installation and configuration of a (small) network as much as possible. This means that UPnP-capable devices can join and leave a network without any effort of a network administrator. Supported operating systems The following operating systems support UPnP: Windows 8 ...
  • Page 69 7 ADVANCED CONFIGURATION 3 If Explorer prompts you that network discovery and/or file sharing are turned off, click on the message and turn it on. 4 Right-click Technicolor TC8717T and click View device web page. 5 The Admin Tool appears.
  • Page 70: Port Forwarding

    7.1.2 Port forwarding Introduction Port forwarding allows you to forward incoming Internet traffic arriving on a specific port to an internal IP address. For example: if you are running a web server and the Gateway receives a request on port 80, this request should be forwarded to your web server.
  • Page 71 7 ADVANCED CONFIGURATION 7 Click Add. 8 Your service is now listed in the Port Forwarding table. All incoming requests for the selected service will now be directed to the selected device. The Gateway also automatically configures its firewall to allow this service. DMS-CTC-20140127-0004 v1.0...
  • Page 72: Port Triggering

    7.1.3 Port triggering Introduction Port triggering allows you to define a set of dynamic port forwarding rules that will be activated as soon as a device sends traffic to the Internet over a specific port(s), the trigger port(s). The difference compared to the port forwarding function described in “7.1.2 Port forwarding”...
  • Page 73 7 ADVANCED CONFIGURATION  In the Target Port To box, type the end port number of the target port range. If you only want to specify one port, use the same number as in the Target Port From box. 5 Click Add. 6 Your service is now listed in the Port Triggering table.
  • Page 74: Configure A Dmz Host

    7.1.4 Configure a DMZ Host Introduction The Gateway allows you to configure one local device as a De-Militarized Zone (DMZ) host. This means that: None of the Gateway firewall rules will be applied to this device.  All traffic originating from the Internet will be forwarded to this devices unless there is a port forwarding rule defined for this ...
  • Page 75: Assigning A Reserved Ip To A Device

    7 ADVANCED CONFIGURATION 7.2 Assigning a reserved IP to a device Introduction By default, each device will get an IP address from the Gateway’s DHCP server. The IP address becomes available and can be re- used for other devices when one of the following cases: The device disconnects for your network or is turned off.
  • Page 76  If your device is not listed, proceed as follows: 1 On the Device, click Add Device With Reserved IP. 2 The Add Device page appears. 3 Enter the settings of your choice. 4 Click Save. DMS-CTC-20140127-0004 v1.0...
  • Page 77: Support

    8 Support Introduction This chapter suggests solutions for issues that you may encounter while installing, configuring or using your Gateway. If the suggestions do not resolve the problem, look at the support pages on www.technicolor.com or contact your service provider. Topics...
  • Page 78: Wireless Connection Troubleshooting

    8.1 Wireless connection troubleshooting No wireless connectivity Try the following: Make sure that the wireless client is enabled (message like “radio on”).  Make sure that the wireless client is configured with the correct wireless settings (Network Name, security settings). ...
  • Page 79 8 SUPPORT 5 In the Channel Selection list, click Manual. 6 In the Channel list, click on one of the channels. 7 Click Save Settings. Make sure that the wireless access point is enabled Proceed as follows: 1 Browse to the Admin Tool (http://192.168.0.1). For more information, see “Accessing the Admin Tool”...
  • Page 80: Network Diagnostic Tools

    8.2 Network diagnostic tools Introduction The Admin Tool offers a number of diagnostics tools to test your network connectivity. How to access the network diagnostics tools 1 Browse to the Admin Tool (http://192.168.0.1). For more information, see “Accessing the Admin Tool” on page 2 On the Troubleshooting menu, click Diagnostic Tools.
  • Page 81: Gateway Reset And Restore Options

    8 SUPPORT 8.3 Gateway reset and restore options Reset By performing a reset you will restart a specific set of services (or the complete Gateway). Restore By performing a restore you will reset a specific set of services (or the complete Gateway) and reapply their factory default settings.
  • Page 82  Reset the Gateway, use a pen or an unfolded paperclip to push the recessed Reset button on the back panel of the Gateway for approximately 5 seconds and then release it.  Restore the factory default settings of the Gateway, use a pen or an unfolded paperclip to push the recessed Reset button on the back panel of the Gateway for at least 15 seconds and then release it.
  • Page 84 TECHNICOLOR WORLDWIDE HEADQUARTERS 1, rue Jeanne d’ A rc 92443 Issy-les-Moulineaux France www.technicolor.com Copyright 2014 Technicolor. All rights reserved. All tradenames referenced are service marks, trademarks, or registered trademarks of their respective companies. Specifications subject to change without notice. DMS-CTC-20140127-0004 v1.0...