Technicolor TC4310 User Manual
  1. Manuals
  2. Brands
  3. Technicolor Manuals
  4. Modem
  5. TC4310
  6. User manual
Technicolor TC4310 User Manual

Technicolor TC4310 User Manual

Hide thumbs
Table of Contents

Advertisement

Quick Links

TC4310 User's guide
North American Cable Installer This reminder is provided to call your attention to Article 820.93 of the
National Electrical Code (Section 54 of the Canadian Electrical Code, Part 1) which provides guidelines
for proper grounding and, in particular, specifies that the cable ground shall be connected to the
grounding system of the building as close to the point of cable entry as practical.
Power Supply Information
The power supply can be unplugged to turn off main power to the cable modem. It should also be easily
accessible in an emergency.
Operating Information
Operating Temperature: 0˚ to 40˚ C (32˚ to 104˚ F)
Storage Temperature: -20˚ to 70˚ C ( -4˚ to 158˚ F)
Page 1 / 27

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the TC4310 and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for Technicolor TC4310

Summary of Contents for Technicolor TC4310

  • Page 1 TC4310 User’s guide North American Cable Installer This reminder is provided to call your attention to Article 820.93 of the National Electrical Code (Section 54 of the Canadian Electrical Code, Part 1) which provides guidelines for proper grounding and, in particular, specifies that the cable ground shall be connected to the grounding system of the building as close to the point of cable entry as practical.

  • Page 2: Table Of Contents

    TC4310 User’s guide Table of contents Chapter 1: Connections and Setup ..................4 Turning on the Cable Modem ....................4 Introduction ........................4 Cable Modem Features ..................... 4 Computer Requirements....................5 Cable Modem Overview ....................... 6 Front Panel........................6 Rear Panel ........................8 Wall Mounting ........................
  • Page 3 TC4310 User’s guide Chapter3: Additional Information ..................24 Frequently Asked Questions ....................24 General Troubleshooting ....................25 Service Information ......................26 Page 3 / 27...
  • Page 4 TC4310 User’s guide Glossary ..........................27 Page 3 / 27...

  • Page 5: Chapter 1: Connections And Setup

    TC4310 User’s guide CHAPTER 1: CONNECTIONS AND SETUP Turning on the Cable Modem After installing the Cable Modem and turn it on for the first time (and each time the modem is reconnected to the power), it goes through several steps before it can be used. Each of these steps is represented by a different pattern of flashing lights on the front of the modem.

  • Page 6: Computer Requirements

    TC4310 User’s guide Computer Requirements For the best possible performance from your Cable Modem, your personal computer must meet the following minimum system requirements (note that the minimum requirements may vary by cable companies): IBM PC COMPATIBLE MACINTOSH** Pentium or Higher preferred...

  • Page 7: Cable Modem Overview

    TC4310 User’s guide Cable Modem Overview Front Panel Fig. 1-1 Front Panel The following illustration shows the front panel: Power ‐ Indicates the Power status.  DS ‐ Indicates the status of Data reception by the cable modem from the Network (Downstream  Traffic).  US ‐ Indicates the status of Data transmission by the cable modem to the Network (Upstream  Traffic).   Online ‐ Displays the status of your cable connection. The light is off when no cable connection is  detected  and fully lit when the modem has established a connection with the network and  data can be transferred.  Link ‐ Indicates the state of Ethernet ports. Page 6 / 27...
  • Page 8 TC4310 User’s guide The lights on the front panel LEDs are described in the table below (from left to right): ON = the LED is light, OFF = the LED is gray, FLASH = the LED is blinking. TC4310 Power...

  • Page 9: Rear Panel

    TC4310 User’s guide Rear Panel Fig. 1-2 Rear Panel Connector Description Power Jack Connector for DC12V. Etherent Ethernet ports, 10/100/1000BaseT RJ-45 connector. Reset To restart the modem or press over 5 seconds can default the modem. Cable Connector for the cable network.

  • Page 10: Wall Mounting

    TC4310 User’s guide Wall Mounting The number of the screw: 2 pcs. Direction for wall mounting: Tuner downward or leftward or rightward. Dimension for the screw: diameter: 3.5mm; length: 10mm. There are 2 slots on the underside of the CABLE MODEM that can be used for wall mounting.

  • Page 11: Relationship Among The Devices

    TC4310 User’s guide Relationship among the Devices This illustration shows a cable company that offers DOCSIS/Euro-DOCSIS compliant data services. Fig. 1-4 Connection overview What the Modem Does The Cable Modem provides high-speed Internet access as well as cost-effective, commercial, and education subscribers on public and private networks via an existing CATV infrastructure.

  • Page 12: Connecting The Cable Modem To A Single Computer

    TC4310 User’s guide Please check the following with the cable company  The cable service to your home supports DOCSIS/Euro-DOCSIS compliant two-way modem access.  Your internet account has been set up.  You have a cable outlet near your PC and it is ready for Cable Modem service.

  • Page 13: Attaching The Cable Tv Wire To The Cable Modem

    TC4310 User’s guide Attaching the Cable TV Wire to the Cable Modem Locate the Cable TV wire. You may find it one of three ways: Connected directly to a TV, a Cable TV converter box, or VCR. The line will be connected to the jack, which should be labeled either IN, CABLE IN, CATV, CATV IN, etc.

  • Page 14: Installation Procedure For Connecting To The Ethernet Interface

    TC4310 User’s guide Installation procedure for connecting to the Ethernet interface Follow these steps for proper installation. Plug the coaxial cable to the cable wall outlet and the other end to the modem’s cable connector. Note: To ensure a fast registration of the modem, the coaxial cable must be connected to the modem before it is powered on.

  • Page 15: Connecting More Than Two Computers To The Cable Modem

    TC4310 User’s guide Connecting More Than Two Computers to the Cable Modem If you need to connect two or more computers, you’ll need the following additional equipment (if supported by your cable operator): ● Crossover-wired, or “null,” category 5 Ethernet cable for the cable modem to be connected to the hub ●...

  • Page 16: Chapter 2: Web Configuration

    TC4310 User’s guide CHAPTER 2: WEB CONFIGURATION To make sure that you can access the Internet successfully, please check the following first. 1. Make sure the connection (through Ethernet) between the Cable Modem and your computer is OK. 2. Make sure the TCP/IP protocol is set properly.

  • Page 17: Outline Of Web Manager

    TC4310 User’s guide Outline of Web Manager The main screen will be shown as below. Fig. 2-2 Outline of Web Manager  Menu: For entering each function, e.g., Status  Title: the sidebar on the left side of the page indicates the title of this management interface, e.g., Software in this example ...

  • Page 18: Warning Message To Change The Password

    TC4310 User’s guide Warning message to change the password At your first connection or while the password is the default one, a warning message is displayed on the top banner of each Web configuration page. We want to encourage you to change the password in order to enforce the security of your modem.

  • Page 19: Status Web Page Group

    TC4310 User’s guide Status Web Page Group Software The information section shows the hardware and software information about your cable modem. The status section of this page shows how long your cable modem has operated since last time being powered up, and some key information the Cable Modem received during the initialization process with your cable company.

  • Page 20: Connection

    TC4310 User’s guide Connection This page reports current connection status containing startup procedures, downstream and upstream status, CM online information, and so on. The information can be useful to your cable company’s support technician if you’re having problems. techn,color Logout...

  • Page 21: Password

    TC4310 User’s guide Password By default, the username is empty (“”) and the password is “admin”. This is set by different actions (non exhaustive list): ‐     following a reset to factory default on the modem ‐     following a reset from the Cable Operator ‐     following a change by the user who wants to come back to the default setting after using its own...
  • Page 22 TC4310 User’s guide To change the password: type the password, and re-enter it again. If the password is no accepted, an error message is displayed: Please press "TRY AGAIN", then typing the correct username and password again. Page 21 / 27...

  • Page 23: Event Log

    TC4310 User’s guide Event Log This page displays the contents of the event log. Event log are some important events happened on the cable modem in the past. Those information are important to your Cable Company if you are having trouble to get internet access.

  • Page 24: Initial Scan

    TC4310 User’s guide Initial Scan To speed up the modem’s first time connection, enter known downstream frequency and/or upstream channel ID information here. Then click “Apply and Reboot” button to start scanning the cable network beginning with the values supplied here. Check your Cable Company for the frequency you need to enter if you need to set this up by yourself.

  • Page 25: Chapter3: Additional Information

    TC4310 User’s guide CHAPTER3: ADDITIONAL INFORMATION Frequently Asked Questions Q. What if I don’t subscribe to cable TV? A. If cable TV is available in your area, data service may be made available with or without cable TV service. Contact your local cable company for complete information on cable services, including high- speed internet access.

  • Page 26: General Troubleshooting

    TC4310 User’s guide General Troubleshooting You can correct most problems you have with your product by consulting the troubleshooting list that follows. I can’t access the internet.  Check all of the connections to your Cable Modem.  Your Ethernet card may not be working. Check each product’s documentation for more information.

  • Page 27: Service Information

    TC4310 User’s guide Service Information If you purchased or leased your Cable Modem directly from your cable company, then warranty service for the Digital Cable Modem may be provided through your cable provider or its authorized representative. For information on 1) Ordering Service, 2) Obtaining Customer Support, or 3) Additional Service Information, please contact your cable company.

  • Page 28: Page 2

    TC4310 User’s guide Glossary 10/100/1000 BaseT – Unshielded, twisted pair cable with an RJ-45 connector, used with Ethernet LAN (Local Area Network). “10/100/1000” indicates speed (10/100/1000 BaseT), “Base” refers to baseband technology, and “T” means twisted pair cable. Authentication - The process of verifying the identity of an entity on a network.

Table of Contents

Save PDF