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2N Helios IP Configuration Manual
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2N Helios IP Configuration Manual

Ip intercom
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2N Helios IP
IP Intercom
Configuration Manual
Version:
2.17
www.2n.cz

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Summary of Contents for 2N Helios IP

  • Page 1 2N Helios IP IP Intercom Configuration Manual Version: 2.17 www.2n.cz...
  • Page 2 2N TELEKOMUNIKACE a.s. administers the FAQ database to help you quickly find information and to answer your questions about 2N products and services. On www. faq.2n.cz you can find information regarding products adjustment and instructions for optimum use and procedures „What to do if...".
  • Page 3 The 2N TELEKOMUNIKACE a.s. is the holder of the ISO 9001:2009 certificate. All development, production and distribution processes of the company are managed by this standard and guarantee a high quality, technical level and professional aspect of all our products.
  • Page 4 4. Signalling of Operational Statuses 5. Intercom Configuration 5.1 Status 5.2 Directory 5.3 Hardware 5.4 Services 5.5 System 5.6 Used Ports 6. Supplementary Information 6.1 Troubleshooting 6.2 Directives, Laws and Regulations 6.3 General Instructions and Cautions 2N TELEKOMUNIKACE a.s., www.2n.cz 4/177...
  • Page 5 1. Product Overview 2N Helios IP door intercoms can smartly replace traditional doorbell push-button speakerphone panels and all wiring, bells and home intercom installations in buildings with structured cabling. The intercoms provide more advanced and wider services than standard home phones. The installation is very easy, all you need is connect the intercom to the other LAN elements using a UTP cable and set necessary parameters.
  • Page 6 Warning Always abide by this information to prevent damage to the device. Caution Important information for system functionality. Useful information for quick and efficient functionality. Note Routines or advice for efficient use of the device. 2N TELEKOMUNIKACE a.s., www.2n.cz 6/177...
  • Page 7 You have to know the intercom configuration interface address to connect to the LAN successfully. Automatic IP address retrieval from the DHCP server is set by default in 2N Helios IP intercoms. Thus, if connected to a network in which a DHCP server configured to assign IP addresses to all new devices is available, the intercom will obtain an IP address from the DHCP server.
  • Page 8 (refer to the Installation Manual of your intercom model) and lose all your current configuration changes. FAQ: IP address - How to get IP address of 2N Helios IP 2N TELEKOMUNIKACE a.s., www.2n.cz 8/177...
  • Page 9 Press the Update Firmware button in the System Maintenance menu to upload firmware. The intercom will get restarted upon upload and only then the updating process will be complete. The process takes about 30 seconds. 2N TELEKOMUNIKACE a.s., www.2n.cz 9/177...
  • Page 10 SIP Proxy in your intercom installation, enter the intercom IP address. If you use a SIP server (Proxy, Registrar), set the addresses for the following network elements: Proxy address – set the SIP Proxy IP address or domain name. 2N TELEKOMUNIKACE a.s., www.2n.cz 10/177...
  • Page 11 Proxy and SIP Registrar addresses are usually identical. Registration enabled – enable intercom registration with the set SIP Registrar. If your SIP server requires authentication of terminal equipment, enter the following parameters: Password – enter the password for intercom authentication. 2N TELEKOMUNIKACE a.s., www.2n.cz 11/177...
  • Page 12 Quick Dial Button Settings All the 2N Helios IP models are equipped with quick dial buttons. If you press a quick dial button, a call will be set up to the phone number assigned to the respective Users list position.
  • Page 13 Electric Lock Switching Settings An electric lock can be attached to the 2N Helios IP intercoms and controlled by a code from the intercom numeric keypad, or a code from the IP phone keypad during a call. Connect the electric lock as instructed in the Installation Manual of your intercom model.
  • Page 14 If a function is not available in all the models, there is a note in the respective subsection and reference to this section. The table below includes an overview of properties and functions of all the 2N Helios IP models. Property/Model ®...
  • Page 15 Amplifier power output 10 W Adjustable microphone gain Extended amplifier power output (10 W) Tamper switch optional optional Users position count 1999 User deputy User activation/deactivation Controlled switch count Switch universal code count User profile count 2N TELEKOMUNIKACE a.s., www.2n.cz 15/177...
  • Page 16 Property/Model ® Helios IP JPEG HTTP video 2N® Helios IP Eye support Telephone mode Some 2N Helios IP functions are unavailable until a valid licence key is entered (refer to the Licence subsection). The following types of licences are available: Enhanced Audio (Part No.
  • Page 17     • TR-069     •     • 802.1x support       •   • SIPS (TLS) support       •   • NFC support         • • 2N TELEKOMUNIKACE a.s., www.2n.cz 17/177...
  • Page 18 Integration licence only. Only Camera API a Switch API is available without this licence. Note Extended switch setting options – switch activation with quick dial button; time profile for switch FAQ: License for 2N Helios IP – How to get it 2N TELEKOMUNIKACE a.s., www.2n.cz 18/177...
  • Page 19 4. Signalling of Operational Statuses 2N Helios IP generates sounds to signal switching and changes of operational statuses. Each status change is assigned a different type of tone. See the table below for the list of signals. Note Signalling of some of the above mentioned statuses can be modified;...
  • Page 20 Invalid telephone number or invalid switch activation code 2N Helios IP allows the user to dial an extension number directly using the keypad or enter the door unlocking code. An invalid code is signalled by this tone sequence.
  • Page 21 Tone Meaning Call end signalling 2N Helios IP enables the user to set a call end timeout to avoid call blocking. Press a key on your VoIP phone to extend the call time during this timeout. Connected VoIP phone This short tone signals successful connection between a VoIP phone and 2N Helios IP 2N TELEKOMUNIKACE a.s., www.2n.cz...
  • Page 22 5. Intercom Configuration 2N TELEKOMUNIKACE a.s., www.2n.cz 22/177...
  • Page 23 The start screen is also the first menu level and quick navigation (click on a tile) to selected intercom configuration sections. Some tiles also display the state of selected services. Video Tutorial: New web interface of 2N® Helios IP intercoms 2N TELEKOMUNIKACE a.s., www.2n.cz 23/177...
  • Page 24 Buttons - user speed dial settings Display – basic display settings Card Reader – card reader, Wiegand interface settings Extenders – 2N® Helios IP Verso extender settings Services Phone – telephone and SIP connection settings Streaming – audio/video streaming settings (ONVIF, RTSP, Multicast, etc.) Onvif –...
  • Page 25 Licence – licence settings, trial licence activation Certificates – certificate and private key settings Auto provisioning – automatic firmware and configuration update settings Syslog – syslog message sending settings Maintenance – backup and configuration reset, firmware update 2N TELEKOMUNIKACE a.s., www.2n.cz 25/177...
  • Page 26 The menu is divided into five tabs: Device Services, Licence, Access Log Events Device Device tab displays basic information on the intercom model, its features, firmware and bootloader versions and so on. 2N TELEKOMUNIKACE a.s., www.2n.cz 26/177...
  • Page 27 Services Services tab displays the status of the network interface and selected services. 2N TELEKOMUNIKACE a.s., www.2n.cz 27/177...
  • Page 28 Licence Licence tab displays the list of licensed functions of the intercom including their current availability (on the basis of a valid licence key entered in the System | Licence menu). 2N TELEKOMUNIKACE a.s., www.2n.cz 28/177...
  • Page 29 Access Log Access Log tab displays the last 10 records on applied cards. Each record includes the card tapping time, card ID and type and description details (validity, card owner, etc.). 2N TELEKOMUNIKACE a.s., www.2n.cz 29/177...
  • Page 30 5.2 Directory Here is what you can find in this subsection: 5.2.1 Users 5.2.2 Time Profiles 5.2.3 Holidays 5.2.4 Access Cards 2N TELEKOMUNIKACE a.s., www.2n.cz 30/177...
  • Page 31 1 in the user list, button 2 to position 2 in the phone book, etc. You can change the user and button settings as necessary. Most of the 2N Helios IP intercoms are equipped with one or more quick dial buttons. Refer to the Installation Manual of your intercom model for the quick dial button count and extending options.
  • Page 32 (group calls). You can assign a ® time profile and the address of the PC on which the 2N Helios IP Eye application is running to display the intercom camera image before call answering, for example.
  • Page 33 Authentication mode - set card + numeric code authentication for a user: apply a valid user card and then enter one of the switch activating codes (within ten seconds after tapping) activate switch this mode. 2N TELEKOMUNIKACE a.s., www.2n.cz 33/177...
  • Page 34 . Enter device:device_name for ® calls to the Helios IP Mobile application. Set the device name in the mobile application. Enter behind the phone number to specify which SIP account shall be used for outgoing calls (account 1 or 2).
  • Page 35 Helios IP Eye address – set the address of the PC to be sent a special UDP message on each active user phone number call. With the aid of this message, ® Helios IP Eye application displays the camera image screen for those users who are not provided with a display-equipped videophone.
  • Page 36 (time profiles, user deactivation). 2N TELEKOMUNIKACE a.s., www.2n.cz 36/177...
  • Page 37 Note The User Deputy function is available in selected 2N Helios IP models only (refer to the model and licence overview Each intercom user can be assigned its activation/deactivation code for call routing purposes. If a user is deactivated, calls are routed not to its phone numbers but to the predefined user deputy at inaccessibility.
  • Page 38 USB card reader. The card number will be automatically entered into the Card ID field. Make sure that a PC driver is installed to make the USB card reader work properly. Refer to www.2n.cz 2N TELEKOMUNIKACE a.s., www.2n.cz 38/177...
  • Page 39 A dialogue window with the PIN code is displayed. ® Find the appropriate reader in the Mobile Key application and press Start pairing. Enter the code from item 2 into the input field. Pairing is completed. 2N TELEKOMUNIKACE a.s., www.2n.cz 39/177...
  • Page 40 USB RFID Card Reader It is possible to read the card ID via an RFID card reader. Proceed as follows: Go to the 2N Helios IP USB Driver settings. Set up the COM port for the connected reader. Press the Read button via the 2N Helios IP web interface.
  • Page 41 Tap the card on the card reader. The card ID is successfully read. Do not forget to save the configuration. 2N TELEKOMUNIKACE a.s., www.2n.cz 41/177...
  • Page 42 Assign a time profile according to a week time sheet to define availability of the selected function. Just set from-to or days in the week on which the function shall be available. 2N Helios IP helps you create up to 20 time profiles (depending on the Helios IP model) that can be assigned to the function;...
  • Page 43 Note You can set any number of intervals within a day: 8:00–12:00, 13:00–17: 00, 18:00–20:00, e.g. To make a profile active for the whole day, enter one day-covering interval: 00:00–24:00. 2N TELEKOMUNIKACE a.s., www.2n.cz 43/177...
  • Page 44 If you apply a time profile together with the activation/deactivation code, the profile will be active only if the time condition is met and the profile is code-activated at the same time. 2N TELEKOMUNIKACE a.s., www.2n.cz 44/177...
  • Page 45 Click a date once to select a fixed holiday, click twice to select a variable holiday and click for the third time to remove the holiday from the holiday list. 2N TELEKOMUNIKACE a.s., www.2n.cz 45/177...
  • Page 46 This is useful for comparing card IDs with the intercom database: if the IDs to be compared have different lengths, they are compared from the end and match has to be found in 6 characters at least. If they have identical 2N TELEKOMUNIKACE a.s., www.2n.cz 46/177...
  • Page 47 (door unlocking, etc.). To change the switch number to be activated, use the Associated Switch parameter in the Hardware Card Reader menu ( ® Helios IP Vario, Force, Safety models) or the Associated Switch parameter in the ® Hardware Modules menu of the card reader module ( Helios IP Verso model).
  • Page 48 Description – enter such information as the card owner name and similar. The description gets displayed in the Records menu whenever the card is applied and helps you find the card list items more easily without affecting the intercom function. 2N TELEKOMUNIKACE a.s., www.2n.cz 48/177...
  • Page 49 5.3 Hardware Here is what you can find in this section: 5.3.1 Switches 5.3.2 Audio 5.3.3 Camera 5.3.4 Keyboard 5.3.5 Buttons 5.3.6 Backlight 5.3.7 Display 5.3.8 Card Reader 5.3.9 Digital Inputs 5.3.10 Extenders 2N TELEKOMUNIKACE a.s., www.2n.cz 49/177...
  • Page 50 5.3.1 Switches Switches provide a very flexible and efficient control of such intercom peripherals as electric door locks, lighting, additional ringing signalling, and so on. 2N Helios IP allows you to configure up to 4 (depending on model types) independent all-purpose switches.
  • Page 51 (2, 4 ...) are for switch deactivation. This mode can only be used if the switch is set to the bistable mode. Note Switch time profiles are available with the Gold or Enhanced Integration licence only. 2N TELEKOMUNIKACE a.s., www.2n.cz 51/177...
  • Page 52 Note ® Helios IP Vario – be sure to set the internal power supply and switching relay on the configuration connector. ® Helios IP Force – the security relay is connected to the DOOR + and - terminals.
  • Page 53 Activation by time profile – activate the switch by a pre-defined time profile. The switch will remain active as long as the assigned time profile is active. 2N TELEKOMUNIKACE a.s., www.2n.cz 53/177...
  • Page 54 Define the delay in the Synchronisation delay parameter. Synchronisation delay – set the time interval between synchronised activations of two switches. The parameter will not be applied if the Synchronise function is disabled. 2N TELEKOMUNIKACE a.s., www.2n.cz 54/177...
  • Page 55 To turn on for pre-defined time (default value is 1.5 s) – http://ip_address /state.xml?relayXState=2 (e.g.: http://192.168.1.10/state.xml?relay1State=2 To turn off - http://ip_address/state.xml?relayXState=0 (e.g.: http://192. 168.1.10/state.xml?relay1State=0 Legacy switch code – enable the option to activate the first-listed switch code 2N TELEKOMUNIKACE a.s., www.2n.cz 55/177...
  • Page 56 *. The Legacy switch code helps you keep back compatibility with earlier 2N intercom models. Note The switch time profiles are available with the Gold or Enhanced Integration licence only.
  • Page 57 5.3.2 Audio All the 2N Helios IP models are equipped with a speaker or power amplifier output to which an external loudspeaker can be connected. Set the phone call and state signalling volume control in this configurat ion section. Set the...
  • Page 58 Current adaptive gain – display the current adaptive gain of the master volume. The value is determined by the difference of the Current noise level and Sensitivity threshold and never exceeds the Maximum gain value. 2N TELEKOMUNIKACE a.s., www.2n.cz 58/177...
  • Page 59 Default audio input – set the default audio input (microphone, line input or audio module input) to be used for phone calls and audio streaming. Microphone input gain – set the microphone input gain. 2N TELEKOMUNIKACE a.s., www.2n.cz 59/177...
  • Page 60 – set the line input gain independently of the microphone gain value. ® ® Only at Helios IP Audio Kit Helios IP Video Kit possible to configure microphone gain. The microphone/line input gain setting is connected with the input signal level and type of external microphone installation. The wide gain range (0 to 39dB for a microphone input and -6dB to 24dB for a line input) should be sufficient for most installations.
  • Page 61 Alarm end delay – set the time interval during which the signal must be below the threshold to stop alarm. Noise level graph – display the signal level history. Red designates alarm activation. 2N TELEKOMUNIKACE a.s., www.2n.cz 61/177...
  • Page 62 JPEG format. The following video signal sources can be used: ® an internal integrated camera or external analogue camera (2N Helios IP Video only) a standard external IP camera supporting RTSP stream with codecs MJPEG (640 x 480 max resolution) or H.264 (640 x 480 Base Line Profile max resolution).
  • Page 63 The change of the default video signal source is applied to the RTSP ® stream and HTTP API. In Helios IP Eye it is required to enable the external camera manually, even when there is no internal camera present in the device. If no internal camera is connected to the intercom, External IP camera can only be selected.
  • Page 64 IR LED brightness level – set the infrared LED brightness level in the range of 0- 100% in several steps. Infrared illumination is automatically activated in night ® mode. The IR LED brightness level settings are only available in the 2N Helios ®...
  • Page 65 Select the sensitivity thresholds and detection area according to the requirements and installation site conditions. 2N TELEKOMUNIKACE a.s., www.2n.cz 65/177...
  • Page 66 Sensitivity threshold– set the lower and upper sensitivity and hysteresis limits for the motion detecting algorithm. Detection area – set the rectangular detection area in the image. Activity graph – display the activity history (image brightness changes) including the upper/lower sensitivity thresholds. 2N TELEKOMUNIKACE a.s., www.2n.cz 66/177...
  • Page 67 IP camera requires authentication. Local RTP port – set the local UTP port for RTP stream receiving. FAQ: External camera - How to set it in 2N® Helios IP 2N TELEKOMUNIKACE a.s., www.2n.cz...
  • Page 68 If the external camera is disconnected or configured incorrectly, the N/A characters are displayed on a blue background. The External IP Camera Log displays the RTSP communication with the selected external IP camera including failures and error states if any. 2N TELEKOMUNIKACE a.s., www.2n.cz 68/177...
  • Page 69 # function set the timeout for entering codes and phone numbers ® set the function of the buttons and keys of the connected 2N Helios IP Audio /Video Kit units...
  • Page 70 When you enter a number in the Telephone mode, i.e. after on the 2N® Helios IP Verso keypad) is pressed, and keep the maximum number length as set in the Maximum number of dialled digits , the dialling will be confirmed automatically ®...
  • Page 71 The figure below shows the default button settings. You can assign one function to each matrix position: numeric keypad keys 0 through 9, *, # or one of the quick dial buttons 1–16. 2N TELEKOMUNIKACE a.s., www.2n.cz 71/177...
  • Page 72 Restore network settings by buttons – enable restoration of the default network settings by pressing a sequence of the quick dial buttons after the intercom restart as described in the Device Configuration subsection in the Installation Manual of the respective model. 2N TELEKOMUNIKACE a.s., www.2n.cz 72/177...
  • Page 73 Display the list of all potentially available intercom buttons including those that are ® ® physically absent. In some intercom models ( 2N Helios IP Vario , 2N Helios IP Verso ), the button list is divided into 8/5-item groups corresponding to the button extending modules.
  • Page 74 (buttons) and signalling LEDs (illuminated pictograms). Refer to the table below: Property/Model Verso Base Vario Force Safety Audio Video Backlight level control Ambient light level sensor Independent name tag and LED backlight level control 2N TELEKOMUNIKACE a.s., www.2n.cz 74/177...
  • Page 75 A low LED brightness value, on the other hand, may, if the intercom is placed in direct sun, result in a lower LED on /off contrast and potential LED state identification problems. 2N TELEKOMUNIKACE a.s., www.2n.cz 75/177...
  • Page 76 The automatic switching time can be configured. List of Parameters Display (for 2N ® Helios IP Vario only) Display enabled – enable this parameter to automatically display the name tags, phonebook and slideshow if necessary. When this parameter is disabled, the images recorded via HTTP API are displayed only (refer to the HTTP API documentation).
  • Page 77 Modify the file using a text editor (replace the English texts with your own ones). Upload the modified localisation file to the intercom. Language Settings | Language Custom. Check and correct if necessary the texts on the intercom display. 2N TELEKOMUNIKACE a.s., www.2n.cz 77/177...
  • Page 78 + N, where N is 0 for A, 1 for B, 2 for C, and so on. Display (for 2N ® Helios IP Verso only) Language – set the language for the texts to be displayed. Choose one of the seven pre-defined languages: English, Spanish, German, French, Russian, Italian and Czech .
  • Page 79 Slideshow mode will be activated automatically. Slideshow transition time – set the image displaying time in a slideshow. 2N TELEKOMUNIKACE a.s., www.2n.cz 79/177...
  • Page 80 Name Tags mode will be inactive. In the Name Tags mode, the user names are displayed with guidelines and arrows pointing to the right button on the display sides. 2N TELEKOMUNIKACE a.s., www.2n.cz 80/177...
  • Page 81 Name Tags (for 2N ® Helios IP Vario only) If you do not like the default graphic appearance of the name tags, load a background of your own to the intercom. Make sure that the image resolution is 320 x 208 pixels.
  • Page 82 2N TELEKOMUNIKACE a.s., www.2n.cz 82/177...
  • Page 83 5.3.8 Card Reader ® ® This menu is available in the Helios IP Vario Helios IP Force models only. ® Configure the Helios IP Verso card reader in the Extenders menu. The card reader helps you control access to your building effectively using contactless RFID cards.
  • Page 84 Wiegand interface. If no selection is made, all supported message formats are accepted. Transmitted code format – set the sent message format: 26-bit, 32-bit, 37-bit or RAW. 26-bit message format (HID26) Bits are sent to the Wiegand interface from the left to the right 2N TELEKOMUNIKACE a.s., www.2n.cz 84/177...
  • Page 85 (allowed value is 0–255). The parameter is applied only if the Wiegand is OUT. Facility code – enter the facility code for card ID resending to Wiegand Direction – set the passage direction for a Wiegand-connected card reader (Not Specified, In, Out) for the attendance system purposes. 2N TELEKOMUNIKACE a.s., www.2n.cz 85/177...
  • Page 86 – define one (or none) of the logical inputs for secured state detection. The secured state is then signalled by a LED on the intercom, whose location may vary in different intercom types. Input mode – set the active input mode (polarity). 2N TELEKOMUNIKACE a.s., www.2n.cz 86/177...
  • Page 87 TamperSwitchActivated . The events are written into a log and ® read out via HTTP API (refer to the Helios IP HTTP API manual). Assigned input – select the logical input to which the tamper switch is to be connected.
  • Page 88 The models equipped with one digital input at least help connect an open door sensor and signal any unauthorised door opening or door closing failure with a timeout. The ® events are written into a log and read out using HTTP API (refer to the 2N Helios IP HTTP API manual).
  • Page 89 5.3.10 Extenders ® Helios IP Verso intercoms can be enhanced with extending modules connected to the intercom basic unit. The following modules are available: five-button module keypad module Infopanel module card reader module Bluetooth module I/O module Wiegand module inductive loop module display module The modules are chain-like interconnected.
  • Page 90 In this case, identify the modules connected using the Locate Module button. The module will flash shortly several times when you press the button. Caution Module Name has to be unique. Basic Unit Module Configuration 2N TELEKOMUNIKACE a.s., www.2n.cz 90/177...
  • Page 91 Button Module Configuration Button function – assign user positions to the buttons. Keypad Module Configuration No parameters are available to the public at present. 2N TELEKOMUNIKACE a.s., www.2n.cz 91/177...
  • Page 92 Card Reader Module Configuration Module name – set the module name for card reader logging purposes. Direction – set the passage direction for the card reader (Not Specified, In, Out) for the attendance system purposes . 2N TELEKOMUNIKACE a.s., www.2n.cz 92/177...
  • Page 93 Forward to Wiegand output – set a group of Wiegand outputs to which all the received RFID card IDs will be resent Bluetooth Module Module name – set the module name for logging events from the Bluetooth module. 2N TELEKOMUNIKACE a.s., www.2n.cz 93/177...
  • Page 94 Touch mode – authentication has to be confirmed by moving the hand to the Bluetooth module installed Proximity mode – authentication is executed automatically when the mobile phone is within the Bluetooth module signal reach I/O Module Configuration 2N TELEKOMUNIKACE a.s., www.2n.cz 94/177...
  • Page 95 (to send IDs of the RFID cards tapped on the RFID reader or codes received on any Wiegand input). The 2N® Helios IP Wiegand Isolator is also equipped with one logical input and one logical output, which can be controlled via Automation 2N TELEKOMUNIKACE a.s., www.2n.cz...
  • Page 96 Maximum power – set the maximum transmission power for the induction loop antenna. A higher transmission power means a wider range, but less power for other intercom functions. The convenient default value is 0.25 W under normal circumstances. Display Module Configuration 2N TELEKOMUNIKACE a.s., www.2n.cz 96/177...
  • Page 97 Display Module Configuration 2N TELEKOMUNIKACE a.s., www.2n.cz 97/177...
  • Page 98 Here is what you can find in this section: 5.4.1 Phone 5.4.2 Streaming 5.4.3 ONVIF 5.4.4 E-Mail 5.4.5 Mobile Key 5.4.6 Automation 5.4.7 HTTP API 5.4.8 User Sounds 5.4.9 Web Server 5.4.10 Audio Test 5.4.11 SNMP 2N TELEKOMUNIKACE a.s., www.2n.cz 98/177...
  • Page 99 H.263 H.264 codecs to compress video streams. Broadband codecs L16 and G.722 are available in selected 2N Helios IP models only. Choose your preferential codecs in the Audio or Video tab. Explanation of IP Telephony Terms (Session Initiation Protocol) –...
  • Page 100 ® The 2N Helios IP intercoms allow two independent SIP accounts (SIP 1 and SIP 2 tabs) to be configured. Thus, the intercom can be registered under two phone numbers, with two different SIP exchanges and so on. Both the SIP accounts process incoming calls equivalently.
  • Page 101 Domain – set the domain name of the service with which the intercom is registered. Typically, it is identical with the SIP Proxy or Registrar address. Test call – display a dialogue window enabling you to make a test call to a selected phone number, see below. 2N TELEKOMUNIKACE a.s., www.2n.cz 101/177...
  • Page 102 Proxy port – set the SIP Proxy port (typically 5060). Registration enabled – enable intercom registration with the set SIP Registrar. Registrar address – set the SIP Registrar IP address or domain name. Registrar port – set the SIP Registrar port (typically 5060). 2N TELEKOMUNIKACE a.s., www.2n.cz 102/177...
  • Page 103 The default value is 5060. PRACK enabled – enable the PRACK method for reliable confirmation of SIP messages with codes 101 - 199 REFER enabled – enable call forwarding via the REFER method. 2N TELEKOMUNIKACE a.s., www.2n.cz 103/177...
  • Page 104 - the intercom alerts incoming calls and the user answers them using a numeric keypad button, and Automatic - the intercom answers incoming calls automatically. You can set the call receiving mode for each SIP account separately. 2N TELEKOMUNIKACE a.s., www.2n.cz 104/177...
  • Page 105 Codec G.729 is available in selected intercoms only with a valid licence G.729. The tab below helps you define how DTMF characters shall be sent from the intercom. Check the DTMF receiving options and settings of the opponent to make the function work properly. 2N TELEKOMUNIKACE a.s., www.2n.cz 105/177...
  • Page 106 In-Band (Audio) – enable classic DTMF dual tone receiving in the audio band. RTP (RFC-2833) – enable DTMF receiving via the RTP according to RFC-2833. SIP INFO (RFC-2976) – enable DTMF receiving via SIP INFO messages according to RFC-2976. 2N TELEKOMUNIKACE a.s., www.2n.cz 106/177...
  • Page 107 The parameter is not applied until the intercom is restarted. Jitter compensation – set the buffer capacity for jitter compensation in audio packet transmissions. A higher capacity improves the transmission resistance at the cost of a greater sound delay. 2N TELEKOMUNIKACE a.s., www.2n.cz 107/177...
  • Page 108 Video framerate – set the video frame rate for phone calls. Video bitrate – set the video stream bit rate for phone calls. QoS DSCP value – set the video RTP packet priority in the network. The set 2N TELEKOMUNIKACE a.s., www.2n.cz 108/177...
  • Page 109 The main parameter is the access key, which secures the connection and ® enables you to create multiple independent groups of intercoms and 2N Indoor Touch devices within the local network. It also contains the video transmission settings.
  • Page 110 Video framerate – s et the framerate of the video stream to be sent to 2N Indoor Touch ® Video quality – s et the quality of the MJPEG video stream to be sent to 2N Indoor Touch Multicast group –...
  • Page 111 Number of watching devices – display the current count of 2N Indoor Touch devices watching video streams from the intercom. ® Show list of registered devices – display the list of registered 2N Indoor Touch devices. 2N TELEKOMUNIKACE a.s., www.2n.cz 111/177...
  • Page 112 5.4.2 Streaming 2N Helios IP intercoms provide several audio/video streaming methods; refer to the table below: Transmission Description method JPEG/HTTP Static JPEG image transmission. Refer to the JPEG tab below. MJPEG A series of consecutive JPEG images, the Server Push - multipart/x-mixed- /HTTP replace method.
  • Page 113 HTTP (Hypertext Transfer Protocol) – helps transmit practically any contents and is used primarily by internet browsers for web server communication. 2N Helios IP uses the HTTP to transmit static JPEG images or MJPEG streams via the HTTP Server Push.
  • Page 114 List of Parameters RTSP 2N Helios IP intercoms integrate an RTSP server, which can be configured in this tab. The RTSP server allows for audio/video streaming. You can choose the data transmission method, video compression method/parameters and other parameters associated with transmission security and quality.
  • Page 115 Video bitrate – set the default video bit rate for RTSP streaming. Video quality – set the video compression level (for MJPEG only) ranging between 10 (low quality, lowest bitrate) and 99 (top quality, highest bitrate). 2N TELEKOMUNIKACE a.s., www.2n.cz 115/177...
  • Page 116 60 ports to be used for audio and video transmissions. The default value is 4800 (i.e. the used range is 4800–4859). FAQ: VLC Player - How to watch a video from 2N® Helios IPs RTSP server FAQ: VLC Player - How to record video from 2N Helios IP 2N TELEKOMUNIKACE a.s., www.2n.cz...
  • Page 117 1280 x 960 Verso 640 x 480 Verso 1280 x 960 Note The HTTP Server Push method with the multipart/x-mixed-replace contents is not supported by all internet browsers. Test the function in the Firefox browser, for example. 2N TELEKOMUNIKACE a.s., www.2n.cz 117/177...
  • Page 118 Some IP phones (SNOM 820/870) do not support video calls but are able to download and display JGEG snapshots from the predefined IP address during a call. 2N Helios IP intercoms do support this function: set the parameters in this tab.
  • Page 119 The G.722 and L16 broadband codecs are available in selected intercom models only. InformaCast 2N Helios IP intercoms support the audio streaming Informacast protocol, which helps you set up an audio stream (unicast/multicast RTP/UDP encoded with G.711 U- law) between the intercom and an Informacast server or any other Informacast client.
  • Page 120 FTP client enabled - enable camera image saving to the FTP server. Remote FTP server addre ss – set the FTP server address in the ftp://ip_address or ftps://ip_address format Username – set the FTP server username. The parameter is mandatory if the FTP 2N TELEKOMUNIKACE a.s., www.2n.cz 120/177...
  • Page 121 You can disable automatic sending (Automation) and send pictures via Action.UploadSnapshotToFtp Upload period – set the picture sending period in steps (10 seconds to 30 minutes) when Upload pictures is set to Periodic 2N TELEKOMUNIKACE a.s., www.2n.cz 121/177...
  • Page 122 Click Apply & Test to save the current FTP server configuration, load the camera image and save the image to the FTP server. The window above displays the FTP server communication details during saving. 2N TELEKOMUNIKACE a.s., www.2n.cz 122/177...
  • Page 123 5.4.3 ONVIF List of Parameters 2N Helios IP intercoms are ONVIF compatible and fully implement the ONVIF Profile S. Discovery mode – enable the WS-Discovery function, which allows the other ONVIF clients to search a compatible device in the LAN. Set the parameter to Discoverable to use your intercom as an ONVIF compatible device.
  • Page 124 RTSP Server enabled on the RTSP tab Video stream enabled on the RTSP tab UDP unicast enabled n the RTSP tab Snapshot download enabled n the JPEG tab Note Preset authorisation for ONVIF Username: admin Password: 2n 2N TELEKOMUNIKACE a.s., www.2n.cz 124/177...
  • Page 125 To inform the intercom users on all missed and/or successfully completed calls, configure 2N Helios IP to send an e-mail after every call to the called user. You can compile the e-mail subject and message text of your own. If your intercom is equipped with a camera, you can automatically attach one or more snapshots taken during the call or ringing.
  • Page 126 (refer to the Certificates subs.) or keep the Self Signed setting, in which the certificate automatically generated upon the first intercom power up is used. From address – set the sender address for all outgoing e-mails from the device. 2N TELEKOMUNIKACE a.s., www.2n.cz 126/177...
  • Page 127 E-Mail on Call Set e-mail sending during outging calls on this tab. 2N TELEKOMUNIKACE a.s., www.2n.cz 127/177...
  • Page 128 If a recipient is not included in the users list or this field, no e-mail is sent. You can set more e-mail addresses separated with a comma if necessary. Subject – set the e-mail subject to be sent. 2N TELEKOMUNIKACE a.s., www.2n.cz 128/177...
  • Page 129 The following options are available: Denied accesses – e-mail shall be sent when an invalid RFID card is applied. All accesses – e-mail shall be sent when any card is applied. Never – e-maily shall not be sent. 2N TELEKOMUNIKACE a.s., www.2n.cz 129/177...
  • Page 130 $AuthId$ User authentication ID $HeliosId$ Intercom identification Attach snapshot – enable sending of an attachment including one camera snapshot taken during ringing or calling. Snapshot resolution – set the snapshot resolution for the image to be sent. 2N TELEKOMUNIKACE a.s., www.2n.cz 130/177...
  • Page 131 5.4.5 Mobile Key 2N Helios IP intercoms equipped with the Bluetooth module allow for user ® authentication via the Mobile Key application available to devices with iOS 8.1 and higher (iPhone 4s and higher phones) or Android 4.4 KitKat and higher (Bluetooth 4.0 Smart supporting phones).
  • Page 132 An encryption key other than that used for communication after pairing is used in the pairing mode for security reasons. This key is generated automatically upon the intercom first launch and can be re-generated any time later. 2N TELEKOMUNIKACE a.s., www.2n.cz 132/177...
  • Page 133 Devices with identical location IDs and encryption keys form a so-called location. Import – push the button to import the location ID and current encryption keys from a file exported from another intercom. Devices with identical location IDs and encryption keys form a so-called location. 2N TELEKOMUNIKACE a.s., www.2n.cz 133/177...
  • Page 134 The mobile device keys are updated ® at every use of the Mobile Key application. Pairing PIN validity – set the authorisation PIN validity for user mobile device pairing with the intercom. 2N TELEKOMUNIKACE a.s., www.2n.cz 134/177...
  • Page 135 Delete the Mobile Key Auth ID value for the user to block the lost phone and avoid misuse. Re-generate the primary encryption key (optionally) to avoid misuse of the encryption key stored in the mobile device. 2N TELEKOMUNIKACE a.s., www.2n.cz 135/177...
  • Page 136 5.4.6 Automation 2N Helios IP intercom provides highly flexible setting options to satisfy variable user needs. There are situations in which the standard configuration settings (switch or call modes, e.g.) are insufficient and so 2N Helios IP offers Automation , a special programmable interface for applications that require complex interconnections with third party systems.
  • Page 137 5.4.7 HTTP API HTTP API is an application interface designed for control of selected 2N Helios IP functions via the HTTP . It enables 2N Helios IP intercoms to be integrated easily with third party products, such as home automation, security and monitoring systems, etc.
  • Page 138 Integration licence only. Only Camera API is available without this licence. For the Video Preview feature at Gigaset Maxwell 10 phone it's needed to set in HTTP API at the Camera API item Connection Type = Unsecure and Authetntication = None. 2N TELEKOMUNIKACE a.s., www.2n.cz 138/177...
  • Page 139 5.4.8 User Sounds 2N Helios IP intercoms provide standard signalling of operational statuses by tone sequences; refer to the Signalling of Operational Statuses subsection. If you find the standard sound signalling inconvenient, modify the sounds for the following statuses: Ringing before answering call...
  • Page 140 Select a file from your PC via a dialogue window and push Record . Press to remove a file. Press to replay the sound file (locally on your PC). 2N TELEKOMUNIKACE a.s., www.2n.cz 140/177...
  • Page 141 Press to play the sound record. Click Upload save the sound into the intercom. Note The sound recording function is not available in the browsers that do not support the WebRTC standard (Internet Explorer, e.g.). 2N TELEKOMUNIKACE a.s., www.2n.cz 141/177...
  • Page 142 JPEG snapshot/MJPEG video download; refer to Streaming. ONVIF protocol for video streaming, refer to Streaming. HTTP commands for switch control, refer to Switches. Event.HttpTrigger in 2N Helios IP Automation, refer to the respective manual. The unsecured HTTP protocol can be used for these special communication cases.
  • Page 143 Device name – set the device name to be displayed in the right upper corner of the web interface, login window and other applications if available (2N Helios IP ® Network Scanner, etc). Web interface language – set the default language for administration web server login.
  • Page 144 <strings> element will be included in the language list in the right-hand upper corner of the window and will be used for a quick language switching. 2N TELEKOMUNIKACE a.s., www.2n.cz 144/177...
  • Page 145 5.4.10 Audio Test 2N Helios IP intercoms allow you to perform periodical tests of the integrated speaker and microphone. For the test purpose, the integrated speaker generates one or more short beeps. The integrated microphone receives the generated tone and the test is successful if the tone is detected correctly.
  • Page 146 Test status – this parameter displays the current test status. Last test time – this parameter displays the time of the last-performed test. Last test result – this parameter displays the result of the last-performed test. 2N TELEKOMUNIKACE a.s., www.2n.cz 146/177...
  • Page 147 5.4.11 SNMP 2N Helios IP intercoms integrate a remote intercom supervision functionality via the SNMP. The integrated SNMP agent becomes available when the Enhanced Integration licence key is added. The intercoms support the SNMP version 2c. List of Parameters Community string – text string representing the access key to the MIB table objects.
  • Page 148 – enter the device location (1st floor, e.g.). IP address– enter up to 4 valid IP addresses for SNMP agent access to block access from other addresses. If the field is empty, the device may be accessed from any IP address. 2N TELEKOMUNIKACE a.s., www.2n.cz 148/177...
  • Page 149 5.5 System Here is what you can find in this section: 5.5.1 Network 5.5.2 Date and Time 5.5.3 Licence 5.5.4 Certificates 5.5.5 Auto Provisioning 5.5.6 Syslog 5.5.7 Maintenance 2N TELEKOMUNIKACE a.s., www.2n.cz 149/177...
  • Page 150 LAN DHCP server. Configure the IP address and DHCP in the Network subsection. ® To know the current IP address of your intercom, use the 2N Helios IP Scanner , which can be freely downloaded from www.2n.cz...
  • Page 151 – select a virtual network ID in the range of 1-4094. The device shall receive only the packets tagged with this ID. A wrong setting may result in a connection loss and need to reset the device to factory values. 2N TELEKOMUNIKACE a.s., www.2n.cz 151/177...
  • Page 152 MD5 authentication enabled – enable authentication of network devices via the 802.1x EAP-MD5 protocol. Do not enable this function if your LAN does not support 802.1x. If you do so, the intercom will become inaccessible. Password – enter the access password for EAP-MD5 authentication. 2N TELEKOMUNIKACE a.s., www.2n.cz 152/177...
  • Page 153 We recommend you to lower the video stream transmission rate below 512 kbps while capturing. Press to start, to stop and to download the packet capture file. 2N TELEKOMUNIKACE a.s., www.2n.cz 153/177...
  • Page 154 Most 2N Helios IP models are equipped with a back-up real-time clock to withstand up to several days' long power outages. If not equipped with this function, the intercom loses the real time data upon power outage (or restart).
  • Page 155 NTP server address – set the IP address/domain name of the NTP server used for your intercom time synchronisation. NTP time status – display the state of the last local time synchronisation attempt via the NTP server (Not Synchronised, Synchronised, Error). 2N TELEKOMUNIKACE a.s., www.2n.cz 155/177...
  • Page 156 5.5.3 Licence Some 2N Helios IP functions are available with a valid licence key only. Refer to the Model Differences and Function Licensing subsection for the list of intercom licensing options. List of Parameters Licence key – enter the valid licence key.
  • Page 157 Licence expiry – check the remaining time of the trial licence validity. 1 hour is deducted automatically from the licence remaining time upon every restart and factory reset; otherwise this time is not affected in any way. 2N TELEKOMUNIKACE a.s., www.2n.cz 157/177...
  • Page 158 Web Server E-Mail Streaming subsections. The certificates can be shared by the services. 2N Helios IP accepts the DER (ASN1) and PEM certificate formats. Upon the first power up, the intercom automatically generates the Self Signed certificate and private key for the...
  • Page 159 Refer to the tables below for the current list of trusted and user certificates: Press to load a certificate saved on your PC. Select the certificate (or private key) file in the dialogue window and push Load . Press to remove a certificate from the intercom. 2N TELEKOMUNIKACE a.s., www.2n.cz 159/177...
  • Page 160 TFTP/HTTP server selected by you according to predefined rules. You can configure the TFTP and HTTP server address manually. The 2N Helios IP intercoms support automatic identification of the local DHCP server address (Option 66).
  • Page 161 ® ak – 2N Helios IP Audio Kit ® vk – Helios IP Video Kit ® ve – Helios IP Verso MACADDR is the MAC address of the intercom in the 00-00-00-00-00-00 format. Find the MAC address on the intercom production plate or in the Intercom Status via the web interface.
  • Page 162 Password – enter the password for server authentication. At boot time – enable check and, if possible, update execution upon every intercom start. Update period – set the update period: hourly, daily, weekly and monthly. 2N TELEKOMUNIKACE a.s., www.2n.cz 162/177...
  • Page 163 An unspecified error occurred during file download. Failed File Not Found The file has not been found on the server. File Is Invalid The file to be downloaded is corrupted or of a wrong type. My2N / TR069 2N TELEKOMUNIKACE a.s., www.2n.cz 163/177...
  • Page 164 ACS connection state or error state d e s c r i p t i o n n e c e s s a r y . My2N ID – unique identifier of the company created via the My2N portal. 2N TELEKOMUNIKACE a.s., www.2n.cz 164/177...
  • Page 165 Periodic inform enabled – enable periodical logging of the intercom to the ACS. Periodic inform interv al – s et the interval of periodical logging of the intercom to the ACS if enabled by the Periodic inform enabled parameter. 2N TELEKOMUNIKACE a.s., www.2n.cz 165/177...
  • Page 166 5.5.6 Syslog 2N Helios IP intercoms allow you to send system messages to the Syslog server including relevant information on the device states and processes for recording, analysis and audit. It is unncecessary to configure this service for common intercom operation.
  • Page 167 Installation Manual of your intercom. Caution The default state reset deletes the licence key if any. Hence, we recommend you to copy it to another storage for later use. 2N TELEKOMUNIKACE a.s., www.2n.cz 167/177...
  • Page 168 These data do not include any sensitive information such as passwords, access codes or phone numbers. This information helps 2N TELEKOMUNIKACE a.s. improve the software quality, reliability and performance. Your participation is voluntary and you can cancel this sending any time.
  • Page 169 Port Protocol Direction Configurable 802.1x In/Out DHCP In/Out TCP/UDP In/Out Echo (device discovery)* 8002 In/Out 8003 ® Helios IP Eye HTTP In/Out HTTPS In/Out Multicast audio 22222 In/Out Multicast video 22223 NTP klient In/Out ONVIF In/Out RTP ports 5000 -...
  • Page 170 TCP/UDP In/Out SIPS 5061 In/Out SMTP Syslog TFTP Echo – a proprietary protocol for the intercom discovery in the network. Used in ® ® ® applications: Helios IP Network Scanner Helios IP Eye Access Commander 2N TELEKOMUNIKACE a.s., www.2n.cz 170/177...
  • Page 171 6. Supplementary Information Here is what you can find in this section: 6.1 Troubleshooting 6.2 Directives, Laws and Regulations 6.3 General Instructions and Cautions 2N TELEKOMUNIKACE a.s., www.2n.cz 171/177...
  • Page 172 6.1 Troubleshooting For the most frequently asked questions refer to faq.2n.cz 2N TELEKOMUNIKACE a.s., www.2n.cz 172/177...
  • Page 173 NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. 2N TELEKOMUNIKACE a.s., www.2n.cz 173/177...
  • Page 174 Consult the dealer or an experienced radio/TV technician for help. Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment. 2N TELEKOMUNIKACE a.s., www.2n.cz 174/177...
  • Page 175 The consumer shall, at its own expense, obtain software protection of the product. The manufacturer shall not be held liable and responsible for any damage incurred as a result of the use of deficient or substandard security software. 2N TELEKOMUNIKACE a.s., www.2n.cz 175/177...
  • Page 176 Make sure that the devices to be disposed of are complete. Do not throw battery packs into fire. Battery packs may not be taken into parts or short-circuited either. 2N TELEKOMUNIKACE a.s., www.2n.cz 176/177...
  • Page 177 2N TELEKOMUNIKACE a.s. Modřanská 621, 143 01 Prague 4, Czech Republic Phone: +420 261 301 500, Fax: +420 261 301 599 E-mail: sales@2n.cz Web: www.2n.cz v2.17 2N TELEKOMUNIKACE a.s., www.2n.cz 177/177...