HP Pro x2 612 G2 Maintenance And Service Manual
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HP Pro x2 612 G2 Maintenance And Service Manual

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Summary of Contents for HP Pro x2 612 G2

  • Page 1 HP Pro x2 612 G2 Tablet HP Pro x2 612 G2 Tablet with Collaboration Keyboard HP Pro x2 612 G2 Retail Solutions Tablet Maintenance and Service Guide...
  • Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

  • Page 3: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................5 Locating hardware ..............................5 Locating software ..............................5 Right ..................................5 Left ..................................6 Front ..................................8 Top ..................................9 Bottom ................................. 10 Rear ..................................11 Keyboard components (select products only) ....................
  • Page 4 Recovering using HP Recovery Manager ................... 74 What you need to know before you get started ............. 74 Using the HP Recovery partition (select products only) ..........75 Using HP Recovery media to recover ................75 Changing the boot order ....................75...
  • Page 5 TPM BIOS settings (select products only) ......................80 Using HP Sure Start (select products only) ......................81 9 Using HP PC Hardware Diagnostics (UEFI) ....................... 82 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............82 10 Specifications ............................84 Computer specifications ............................84 Display specifications ............................

  • Page 7: Product Description

    128 GB SATA-3 256 GB PCIe Gen3x4 NVMe SS Triple Level Cell (TLC) (no support for HP Pro x2 612 G2 Retail Solutions Tablet) 256 GB SATA-3 SS TLC (OPAL2) (no support for HP Pro x2 612 G2 Retail Solutions Tablet)
  • Page 8 Category Description 512 GB PCIe Gen3x4 NVMe SS TLC (no support for HP Pro x2 612 G2 Retail Solutions Tablet) 512 GB SATA-3 SS TLC (Federal Information Processing Standard)(FIPS), for Cloud-integrated Storage (CIS) only (no support for HP Pro x2 612 G2 Retail Solutions Tablet)
  • Page 9 ● Gestures enabled by default - 2 Finger Scrolling, 2 Finger Zoom (Pinch), 3 Finger tap (Cortana), 4 Finger tap (Action Center) No support for HP Pro x2 612 G2 Retail Solutions Tablet Power requirements Batteries: 4-cell Long Life Polymer 41.58 Whr (2700 mAhr) AC adapters: 1.8 M length power cord supporting the following adapters:...
  • Page 10 Win 10 Home 64 StF MSNA for Higher Education Strategic, only available with Pentium or M3 processors + 4 GB + 128 GB SSD Windows 10 Internet of Things (IoT) Enterprise for Retail (only available for HP Pro x2 612 G2 Retail Solutions Tablet) Web-only Support (no support for HP Pro x2 612 G2 Retail Solutions Tablet): ●...

  • Page 11: External Component Identification

    External component identification Locating hardware To find out what hardware is installed on your computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on your computer. For information about system hardware components and the system BIOS version number, press fn+esc (select products only).

  • Page 12: Left

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this document: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. ‒ or – Select the Start button, select HP, and then select HP ▲...
  • Page 13 Component Description ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button results in the loss of unsaved information. If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the computer.

  • Page 14: Front

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this document: Select the Start button, select HP Help and Support, and then select HP Documentation. ▲ ‒ or –...

  • Page 15: Top

    NOTE: The microphone icons are located on the protective cover. Component Description Speakers (2) Produce sound. Smart card Supports optional smart cards. reader Internal Record sound. microphones (2)

  • Page 16: Bottom

    Bottom NOTE: The docking connector icon is located on the protective cover. Component Description Alignment post connectors (2) Connect to the alignment posts on an optional keyboard. Docking connector Connects the tablet to an optional keyboard. Chapter 2 External component identification...

  • Page 17: Rear

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this document: Select the Start button, select HP Help and Support, and then select HP Documentation. ▲ ‒ or –...
  • Page 18 Component Description Select the Start button, select HP, and then select HP Documentation. ▲ Chapter 2 External component identification...

  • Page 19: Keyboard Components (Select Products Only)

    Keyboard components (select products only) Your computer supports an optional keyboard. This section provides information about the common features of the supported keyboards. NOTE: Keyboard appearance and features might vary. For additional details about using the keyboard, refer to the instructions included with the keyboard. Connecting an optional keyboard To connect an optional keyboard, lower the computer onto the alignment post connectors (1) on the keyboard until the connectors click into place.

  • Page 20: Removing The Keyboard

    Removing the keyboard To remove the keyboard, pull the keyboard away from the computer. TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse.

  • Page 21: Lights

    Lights Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light ● On: Computer sound is off. ● Off: Computer sound is on. Microphone mute light On: Microphone sound is off. ●...
  • Page 22 Component Description NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Office 365 servers. Fn lock light ● On: The key is locked. For more information, see Hot keys on page Chapter 2 External component identification...

  • Page 23: Special Keys

    Special keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with the key or other keys. These key combinations are called hot keys. Hot keys on page Windows key Opens the Start menu.

  • Page 24: Action Keys

    Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see the illustration in Special keys on page NOTE: All action keys may not be supported by your device. ▲...

  • Page 25: Hot Keys

    Icon Description Turns the screen sharing function on or off. NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Office 365 servers. ● Answers a call. ● Starts a call during a 1–on–1 chat. ●...
  • Page 26 Component Model name (select products only) Product number Serial number Warranty period ● Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use. Chapter 2 External component identification...

  • Page 27: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 28 UMA graphics Core i7-7Y75 8 GB with Windows operating system and WLAN capability 918350-601 UMA graphics Pentium 4410Y 4 GB with Windows operating system and WLAN capability 918351-601 (20) WWAN module (select products only) Foxconn HP lt4120 LTE/EVDO/HPSA+ with GPS M.2 with antennas 922446-001 Chapter 3 Illustrated parts catalog...

  • Page 29: Miscellaneous Parts

    814618-001 HP USB Type-C to Gigabit RJ-45 adapter 829941-001 HP USB Type-C to VGA adapter 831751-001 Cable, HP USB Type-C to 3 mm and 4.5 mm adapter cable 814813-001 Case HP x2 1012 Protective Case 841972-001 HP Retail Case 12...
  • Page 30 Component Spare part number For use in Australia, 1.0 m 213356-013 For use in Brazil, 1.83 m AC adapter 438722-001 For use in Brazil, 1.0 m 438722-008 For use in the People’s Republic of China, 1.83 m AC adapter 286497-001 For use in the People’s Republic of China, 1.0 m 286497-013 For use in Denmark, 1.83 m AC adapter...

  • Page 31: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ● ● Magnetic screwdriver Phillips P0 and P1 screwdrivers ● ● Torx T5 screwdriver Tweezers ● ● Thin plastic tool Paper clip or thin wire ●...

  • Page 32: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 33: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 34: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 35: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a ● minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 36: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: There are a number of magnets located on the computer. The screws may attach to the magnets after being unscrewed.

  • Page 37: Keyboard (Select Products Only)

    Keyboard (select products only) Description Spare part number Keyboard 918321-xxx For use in country Spare part For use in country Spare part For use in country Spare part or region number or region number or region number Belgium -A41 India -D61 Saudi Arabia -171...

  • Page 38: Micro Sim Card Tray

    Micro SIM card tray Description Spare part number Micro SIM card tray (included with the Plastics Kit). The SIM card tray blank is also included with the 918392-001 Plastics Kit. CAUTION: To prevent damage to a SIM card or the computer, do not use force to remove the tray. CAUTION: Before turning the computer screen face down, be sure that the work surface is clear of tools, screws, and any other foreign objects.

  • Page 39: Microsd Memory Card Tray

    MicroSD memory card tray Description Spare part number MicroSD memory card tray (included with the Plastics Kit) 918392-001 CAUTION: To reduce the risk of loss of data or an unresponsive system, use the following procedure to safely remove the microSD memory card. CAUTION: Before turning the computer screen face down, be sure that the work surface is clear of tools, screws, and any other foreign objects.

  • Page 40: Rear Cover

    Rear cover Description Spare part number Rear cover 918385-001 CAUTION: Before turning the computer screen face down, be sure that the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the computer screen.

  • Page 41: Disconnecting The Battery

    Disconnecting the battery Description Spare part number Battery, 4 C, 41 WH, 2.7 Ah, LI 860708-855 CAUTION: Disconnecting a battery that is the sole power source for the device can cause loss of information. To prevent loss of information, save your work or shut down the device through the operating system before disconnecting the battery.

  • Page 42: Kickstand

    Kickstand Description Spare part number Kickstand 918394-001 Hinges 918904-001 IMPORTANT: Make special note of each screw size and location during removal and replacement. NOTE: There are a number of magnets located on the computer. The screws may attach to the magnets after being unscrewed.
  • Page 43 To remove the hinges, remove the screws (1) securing the hinges to the kickstand, and then remove the brackets (2). Reverse this procedure to replace the kickstand. Component replacement procedures...

  • Page 44: Ssd

    Description Spare part number 128 GB M2 SATA-3 918353-001 256 GB Turbo Drive G2 TLC 918354-001 256 GB SATA-3 SED OPAL2 TLC 918356-001 360 GB PCIe TLC 918357-001 512 GB PCIe TLC 918358-001 IMPORTANT: Make special note of each screw size and location during removal and replacement. Before removing the SSD, follow these steps: Turn off the computer.
  • Page 45 Slide the SSD (2) to the right, and then lift the SSD to remove it. Reverse this procedure to replace the SSD. Component replacement procedures...

  • Page 46: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: There are a number of magnets located on the computer. The screws may attach to the magnets after being unscrewed.

  • Page 47: Wwan Or Gps Module

    Spare part number WWAN module (select products only) Foxconn HP lt4120 LTE/EVDO/HPSA+ with GPS M.2 with antennas 922446-001 Fibocom HP hs3210 WW HSPA+ without GPS +M.2 with antennas 922445-001 Huawei HP It4132, LTE/HSPA+ 4G with GPS M.2 with antennas 922444-001 GPS module, u-blox EVA-M8M M.2/USB WW...
  • Page 48 NOTE: If the antenna cables are not connected to the terminals on the module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to replace the WWAN or GPS module (select products only). NOTE: Make sure the MAIN antenna is attached to the connector marked MAIN and the AUX antenna is attached to the connector marked AUX.

  • Page 49: Rear Webcam And Flash

    Rear webcam and flash Description Spare part number Rear webcam and flash 918907-001 IMPORTANT: Make special note of each screw size and location during removal and replacement. Before removing the rear webcam, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 50 Disconnect the ZIF connector and release the rear webcam cable (2) from the system board, and then lift the rear webcam and flash (3) to remove it. Reverse this procedure to replace the rear webcam. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 51: Display Panel

    Display panel Description Spare part number Panel, 12 inch LCD WUXGA+BV LED UWVA, (includes touch glass, touch board, and bezel) 918352-001 Display cable kit, (includes touch cable and display panel cable) 918391-001 IMPORTANT: Make special note of each screw size and location during removal and replacement. Before removing the display panel, follow these steps: Turn off the computer.
  • Page 52 Remove the Torx T5 6 mm screw (3) beside the fingerprint reader. Release the following cables from the system board: Right speaker WWAN module or GPS module antenna Rear webcam Release the following cables from the system board: Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 53 Left speaker WLAN card antennas Smart card NOTE: The display cable and touch control cable are still connected to the display and system board. Separate the middle frame and display only enough to disconnect the cables. Insert a thin tool (1) in the video cable cutout, and then move the display panel (2) away from the middle frame.
  • Page 54 Roll the display panel up, lift the tape (1) covering the display cable, and then remove the display cable (2). CAUTION: Use care to prevent damaging the ZIF connector and ribbon cable. The cable is fragile. Release it carefully. Carefully lift the ZIF connector (3), release the touch control cable (4), and then carefully remove the cable from the middle frame.

  • Page 55: Battery

    Battery Description Spare part number Battery, 4 C, 41 WH, 2.7 Ah, LI 860708-855 IMPORTANT: Make special note of each screw size and location during removal and replacement. Before removing the battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 56 Carefully lift the battery (2) to remove it. Reverse this procedure to replace the battery. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 57: Hall Effects Sensor Board

    Hall effects sensor board Description Spare part number Hall effects sensor board 918388-001 IMPORTANT: Make special note of each screw size and location during removal and replacement. Before removing the Hall effects sensor board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 58 Lift the board (3) to remove it from the middle frame. Reverse this procedure to replace the Hall effects sensor board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 59: Nfc Module

    NFC module Description Spare part number NFC module and antenna 918399-001 IMPORTANT: Make special note of each screw size and location during removal and replacement. Before removing the NFC module, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 60 Carefully peel and lift the NFC antenna (4) to remove it. Reverse this procedure to replace the NFC module. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 61: System Board

    System board Description Spare part number System board UMA graphics Core M-7Y30 4 GB with Windows operating system and WLAN capability 918345-601 UMA graphics Core i5-7Y54 4 GB with Windows operating system and WLAN capability 918346-601 UMA graphics Core i5-7Y54 8 GB with Windows operating system and WLAN capability 918347-601 UMA graphics Core i5-7Y57 4 GB with Windows operating system and WLAN capability 918348-601...
  • Page 62 Lift the POGO connector (3) to remove it. Remove the 1 Phillips screw (4) securing the USB Type-C bracket, and then remove the bracket (5). Peel up the tape securing the antenna (1), and then lift the antenna from the thermal plastic on the system board.
  • Page 63 Release the ZIF connector (2) securing the display cable, release the silver tape securing the cable, and then release the cable (3) from the routing. Lift the left edge of the system board (4), and then remove it (5). NOTE: The microphone gaskets and the front webcam may come loose when the system board is removed.

  • Page 64: Pogo Connector

    Reverse this procedure to replace the system board. POGO connector Description Spare part number POGO connector (includes cable) 918389-001 The POGO connector is removed as part of the system board removal. See System board on page Microphone board Description Spare part number Microphone board 918387-001 The microphone board is removed as part of the system board removal.

  • Page 65: Front Webcam

    Front webcam Description Spare part number Front webcam 918906-001 The front webcam is removed as part of the system board removal. See System board on page Fingerprint reader board Description Spare part number Fingerprint reader board (includes cable) 918398-001 Fingerprint reader blank (included with the Plastics Kit) 918392-001 IMPORTANT: Make special note of each screw size and location during removal and replacement.
  • Page 66 Lift the fingerprint reader board (3) to release it from the adhesive securing it, and then remove the fingerprint reader board. Reverse this procedure to replace the fingerprint reader board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 67: Smart Card Reader Board And Bracket

    Smart card reader board and bracket Description Spare part number Smart card reader board and bracket 918386-001 IMPORTANT: Make special note of each screw size and location during removal and replacement. Before removing the smart card reader board and bracket, follow these steps: Turn off the computer.
  • Page 68 Remove the Phillips M1.6x3 screw (1), and then lift the bracket (2). NOTE: The copper antenna tapes attached to the bracket have a crease for maximum antenna performance. If you are replacing the bracket allow space for that crease when you reapply the antenna tapes.
  • Page 69 Lift up the smart card reader board (2) to remove it. To remove the ribbon cable, turn over the smart card reader board, open the ZIF connector (1), and then remove the cable (2). Reverse this procedure to replace the smart card reader board and bracket. NOTE: If you are replacing the bracket remember to allow space for antenna tape crease when you reapply the antenna tapes.

  • Page 70: Volume Button

    Volume button Description Volume button (included with the Plastics Kit) 918392-001 IMPORTANT: Make special note of each screw size and location during removal and replacement. Before removing the volume button, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 71 Reverse this procedure to replace the volume button. Component replacement procedures...

  • Page 72: Power Button

    Power button Description Power button (included with the Plastics Kit) 918392-001 IMPORTANT: Make special note of each screw size and location during removal and replacement. Before removing the power button, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 73 Reverse this procedure to replace the power button. Component replacement procedures...

  • Page 74: Speakers

    Speakers Description Spare part number Speakers 921406-001 IMPORTANT: Make special note of each screw size and location during removal and replacement Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 75 Release the antenna wires (3) from the routing, and then lift the speakers (4) to remove them. Reverse this procedure to replace the speakers. Component replacement procedures...

  • Page 76: Antennas

    Antennas Description Spare part number Antennas, WLAN dual 918901-001 IMPORTANT: Make special note of each screw size and location during removal and replacement. Before removing the antennas, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 77: Middle Frame

    Continue to lift the copper antennas and then carefully remove the antennas (2). Reverse this procedure to replace the antennas. Middle frame Description Spare part number Middle frame 918395-001 The middle frame is left after you remove all of the parts. Component replacement procedures...

  • Page 78: Backup And Recovery

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the tablet. This ● step creates a backup of the HP Recovery partition on the tablet. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 79: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 80: Restore And Recovery

    Creating HP Recovery media (select products only) on page ● If your tablet does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the tablet.

  • Page 81: Using The Hp Recovery Partition (Select Products Only)

    Changing the boot order If your tablet does not restart in HP Recovery Manager, you can change the boot order, which is the order of devices listed in BIOS where the tablet looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 82: Removing The Hp Recovery Partition (Select Products Only)

    Follow the on-screen instructions. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition.

  • Page 83: Computer Setup (Bios), Tpm, And Hp Sure Start

    Starting Computer Setup ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. ● Computers or tablets without keyboards: Turn off the computer. Press the power button, quickly press the volume down button until the ▲...

  • Page 84: Navigating And Selecting In Computer Setup

    Select Main, select Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. NOTE: Your password settings and security settings are not changed when you restore the factory settings. Chapter 8 Computer Setup (BIOS), TPM, and HP Sure Start...

  • Page 85: Updating The Bios

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 86: Changing The Boot Order Using The F9 Prompt

    For any compliance issues arising from your operation/usage of TPM which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related liabilities.

  • Page 87: Using Hp Sure Start (Select Products Only)

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 88: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 89 Enter the product name or number. – or – Select Identify now to let HP automatically detect your product. Select your computer, and then select your operating system. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.

  • Page 90: 10 Specifications

    10 Specifications Computer specifications Tablet Keyboard Tablet and Keyboard Input power Dimensions Width 300.0 mm (11.81") 300.0 mm (11.81") 300.0 mm (11.81") Depth 213.85 mm (8.42") 219.3 mm (8.65") 219.3 mm (8.65") Height (front to back) 9.1 mm (0.36") 5.6 mm (0.22”) 14.6 mm (0.57”) Weight 850 g (1.87 lb)

  • Page 91: Display Specifications

    Display specifications Display item Specification Internal Touch screen 12.0" (30.48 cm) diagonal LED-backlit BV WUXGA eDP 1.3 Ultra-Slim (1920 x 1280) Touch screen. Chemically-strengthened Corning Gorilla Glass 4 top cover directly bonded to display Brightness 340 nits Pixel resolution Format 1920 x 1280 (WUXGA+ BV) Interface Display specifications...

  • Page 92: 11 Power Cord Set Requirements

    11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 93: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 94 Country/region Accredited agency Applicable note number The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.

  • Page 95: 12 Statement Of Memory Volatility

    Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP, assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system.
  • Page 96 IMPORTANT: If you clear data using Secure Erase, it cannot be recovered. ● Computers or tablets with keyboards: Turn on or restart the computer, and when the HP logo appears, press to enter ▲ Computer Setup. ● Computers or tablets without keyboards: Turn off the computer.

  • Page 97: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical computer configuration data for select...
  • Page 98 512 KByte flash Stores Fingerprint reader memory is Only a digitally signed (select products fingerprint programmed by user application can make the only) templates. enrollment in HP call to write to the flash. ProtectTools Security Manager. Chapter 12 Statement of memory volatility...

  • Page 99: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 100: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most Chapter 12 Statement of memory volatility...
  • Page 101 HP Sure Start default configuration. The default configuration can be customized by advanced users. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions.

  • Page 102: 13 Recycling

    When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries.

  • Page 103: Index

    18 determining version 79 volume decrease 18 downloading an update 79 volume increase 18 embedded numeric keypad, updating 79 HP PC Hardware Diagnostics (UEFI) identifying 17 Bluetooth label 20 Failure ID code 82 end calls 19 boot order using 82...
  • Page 104 POGO connector 55, 58 jacks memory spare part number 58 audio-out (headphone)/audio-in nonvolatile 89 spare part numbers 23 (microphone) combo 6 volatile 89 POGO pin connector, identifying 10 memory card reader, identifying 7 pointing device, product memory module description 3 keyboard product description 1 ports...
  • Page 105 74 spare part numbers 22, 61 rear 43 USB flash drive 75 smart card reader board and spare part numbers 43 using HP Recovery media 73 bracket 61 webcam light, identifying 8 recovery media speakers 68 webcam, identifying 8...

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