HP ElitePad 900 Maintenance And Service Manual
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HP ElitePad 900 Maintenance And Service Manual

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HP ElitePad 900
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

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Summary of Contents for HP ElitePad 900

  • Page 1 HP ElitePad 900 Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ......................1 2 External component identification ..................4 Front ............................4 Rear ............................5 Top ............................6 Bottom ............................ 7 3 Illustrated parts catalog ....................8 Service tag ..........................8 Computer major components ..................... 9 Adapter cables ........................
  • Page 6 Battery ........................54 WLAN antenna ...................... 55 Docking connector cable ..................56 Speaker assembly ....................58 5 HP BIOS Settings ......................59 Using HP BIOS Settings ......................59 Starting HP BIOS Settings ..................59 View Information ..................59 BIOS Settings ................... 60 Boot options ................
  • Page 7 9 Recycling ........................69 Index ..........................70...
  • Page 8 viii...

  • Page 9: Product Description

    Product description Category Description Product Name HP ElitePad 900 Processor Intel® Atom z2760 1.50-GHz processor (burst up to 1.80-GHz), 533-MHz front-side bus (FSB), 512-KB L2 cache, soldered to system board Graphics Intel universal memory architecture (UMA), shared with system memory Panel 10.1-in., WXGA (1280×800), UWVA, 50% CG, 400-nit, active pen and MultiTouch...
  • Page 10 Ambient light sensor ● Gyroscope Docking HP ElitePad 900-proprietary dock with 4 standard 2.0 USB ports, VGA port, HDMI-out port, audio in/out jacks, and HP Smart AC adapter connector (40-W HP Smart AC adapter and power cord included) Keyboard/pointing No integrated keyboard or TouchPad...
  • Page 11 Category Description Power requirements Support for 2-cell, 25-Wh, 3.38-Ah, Li-ion battery (continued) Operating system Preinstalled: Windows® 8 ML 32-bit with Microsoft® Basics (available only for the education market) and Windows 8 Professional 32-bit with Microsoft Basics (supported only in Japan) Preinstalled with Microsoft Office: ●...

  • Page 12: External Component Identification

    External component identification Front Item Component Description WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with WWANs. Front webcam Records video and captures still photographs. To use the webcam, tap the YouCam tile on the Start screen, or swipe from the right edge of the touch screen to display the charms, tap Search, and then tap the search box.

  • Page 13: Rear

    To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access the user guides, tap the HP Support Assistant app on the Start screen, tap My computer, and then tap User guides.

  • Page 14: Top

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access the user guides, tap the HP Support Assistant app on the Start screen, tap My computer, and then tap User guides.

  • Page 15: Bottom

    Item Component Description Integrated microphones (2) Record sound. ● Power button When the tablet is off, press the button to turn on the tablet. ● When the tablet is on, press the button briefly to initiate Sleep. ● When the tablet is in the Sleep state, press the button briefly to exit Sleep.

  • Page 16: Illustrated Parts Catalog

    Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. Item Description Function Product name This is the product name affixed to the front of the computer. Serial number (s/n) This is an alphanumeric identifier that is unique to each product.

  • Page 17: Computer Major Components

    Computer major components Item Component Spare part number Display assembly: (10.1-in., WXGA (1280×800), UWVA, 50% CG, 400-nit, 718662-001 active pen and MultiTouch capacitive digitizer, chemically-strengthened glass with anti- smudge; includes display panel, display LVDS cable, TouchScreen cable, and display panel support rubber) Computer major components...
  • Page 18 (7b) WWAN auxiliary antenna cable (7c) WLAN auxiliary and main antenna cables NFC antenna cable (not illustrated) WWAN module: HP hs3120 HSPA+ Mobile Broadband Module 714653-005 HP hs3121 HSPA+ Mobile Broadband Module 696218-005 HP hs3124 HSPA+ Mobile Broadband Module 714655-005...

  • Page 19: Adapter Cables

    Bottom case (includes the power button actuator and the slot cover and brackets) 709450-001 Adapter cables Item Description Spare part number HDMI/VGA adapter cable 695551-001 Ethernet adapter cable 695555-001 Serial adapter cable 695556-001 HP Smart AC adapter cable 695553-001 USB adapter cable 695552-001 Card Reader adapter 695554-001 Adapter cables...

  • Page 20: Docking Station And Accessories

    Docking station and accessories Item Description Spare part number Docking station 708621-001 40-W HP Smart AC adapter (RC, V, 3-wire) 693717-001 Power cord (3-pin, black, 1.83-m): For use in Argentina 490371-D01 For use in Australia 490371-011 For use in Brazil...

  • Page 21: Miscellaneous Parts

    Carrying case: Carrying case 708773-001 Rugged carrying case 708772-001 HP ElitePad Service Tool 714222-001 HP ElitePad Service Tool suction cup 714223-001 HP executive tablet pen 716117-001 Jacket: Slate jacket with battery slot (includes battery) 709462-001 Slate jacket without battery slot...
  • Page 22 Component Spare part number For use in the Netherlands 724301-B31 For use in Norway 724301-091 For use in Northwest Africa 724301-FP1 For use in Portugal 724301-131 For use in Romania 724301-271 For use in Russia 724301-251 For use in Saudi Arabia 724301-171 For use in Slovenia 724301-BA1...

  • Page 23: Power Components

    Power components Item Component Spare part number 10-W AC adapter (RC, V, 3-wire, wall-mount) 686120-001 Duck head power adapter: For use in Argentina 720949-D01 For use in Australia 720949-011 For use in Brazil 720949-201 For use in Denmark 720949-081 For use in Europe 720949-021 For use in India 720949-D61...

  • Page 24: Sequential Part Number Listing

    Item Component Spare part number For use in India 490371-D61 For use in Israel 490371-BB1 For use in Italy 490371-061 For use in Japan 490371-291 For use in North America 490371-001 For use in the People's Republic of China 490371-AA1 For use in South Africa 490371-AR1 For use in South Korea...
  • Page 25 Description 686120-001 10-W AC adapter (RC, V, 3-wire, wall-mount) 691921-005 Qualcomm Atheros AR6004 802.11a/b/g/n 2×2 WiFi + AR3002 BT4.0 Combo Adapter 693717-001 40-W HP Smart AC adapter (RC, V, 3-wire) 695551-001 HDMI/VGA adapter cable 695552-001 USB adapter cable 695553-001 HP Smart AC adapter cable...
  • Page 26 Spare part number Description 718758-001 Display Cable Kit (includes the display LVDS cable and the TouchScreen cable) 718834-001 Bracket Kit (includes the docking connector bracket, home button board bracket, and the WWAN module bracket) 720949-001 Duck head power adapter for use only in the United States 720949-011 Duck head power adapter for use only in Australia 720949-021...
  • Page 27 Spare part number Description 724301-281 Jacket keyboard for use in Thailand 724301-291 Jacket keyboard for use in Japan 724301-A41 Jacket keyboard for use in Belgium 724301-AB1 Jacket keyboard for use in Taiwan 724301-AD1 Jacket keyboard for use in South Korea 724301-B31 Jacket keyboard for use in the Netherlands 724301-B71...

  • Page 28: Removal And Replacement Procedures

    Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● HP ElitePad Service Tool ● HP ElitePad Service Tool suction cup ● Magnetic tool ● Phillips P00 screw driver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 29: Drive Handling

    they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily. Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer.
  • Page 30 CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 31: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 32 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 33: Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 38 screws that must be removed, replaced, and/or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag.

  • Page 34: Display Assembly

    Place the HP ElitePad Service Tool on a flat, sturdy surface. The HP ElitePad Service Tool is available using spare part number 714222-001. Move the HP ElitePad Service Tool retention bar (1) to the right until the notch (2) in the retention bar allows the retention gate to open.
  • Page 35 Open the retention gate (3). Place the tablet (1) on the service tool and slide it forward until the tablet docking connector engages with the service tool docking connector (2). Component replacement procedures...
  • Page 36 Close the retention gate (1) and release the retention bar (2) to secure the tablet in the service tool. Place the suction cup (1) on the lower right corner of the tablet display glass, making sure to place the suction cup inside the edges of the border (2) of the display glass. The suction cup is available using spare part number 714223-001.
  • Page 37 Lock the two suction cup handles together (4). CAUTION: Do not lift the right edge of the display assembly more than ¼-inch from the tablet when releasing the display assembly. Failure to follow this caution can result in damage to the tablet components.
  • Page 38 Open the retention gate (2). Slide the tablet out of the service tool (3). Disconnect the suction cup handles (1). Lower the suction cup handle (2). Remove the suction cup (3). Move the display assembly (1) to the left until the display assembly cables and connectors are accessible.
  • Page 39 Release the ZIF connector (2) to which the LVDS cable is attached, and then disconnect the LVDS cable from the system board. If it is necessary to replace the display assembly cables: Turn the display assembly upside down, with the bottom toward you. Detach the TouchScreen cable (1) from the surface of the display assembly.
  • Page 40 Release the ZIF connector (5) to which the display LVDS cable is attached, and then disconnect the display LVDS cable (6) from the display assembly. The TouchScreen and display LVDS cables are included in the Display Cable Kit, spare part number 718758-001.
  • Page 41 Remove the home button board (3). The home button board and bracket are available using spare part number 718663-001. The home button board bracket is also included in the Bracket Kit, spare part number 718834-001. Reverse this procedure to install the home button board and bracket. To install the display assembly: Reconnect the display LVDS and TouchScreen cables to the respective ZIF connectors on the display assembly.

  • Page 42: Wwan Module

    WWAN module Description Spare part number HP hs3120 HSPA+ Mobile Broadband Module 714653-005 HP hs3121 HSPA+ Mobile Broadband Module 696218-005 HP hs3124 HSPA+ Mobile Broadband Module 714655-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 43 Remove the communications bracket (4). Disconnect the cable (5) that connects the WWAN module to the system board. Remove the three Phillips PM1.4×2.0 screws (1) that secure the WWAN module to the bottom case. Remove the WWAN module (2). Reverse this procedure to install the WWAN module. Component replacement procedures...

  • Page 44: Gps Module

    GPS module Description Spare part number GPS module xxx-001 Before removing the GPS module, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 45 Disconnect the cable (5) that connects the GPS module to the system board. Remove the Phillips PM1.4×2.0 screw (1) that secures the GPS module to the bottom case. Remove the GPS module (2). Reverse this procedure to install the GPS module. Component replacement procedures...

  • Page 46: Volume Button Board

    Volume button board Description Spare part number Volume button board 709453-001 Before removing the volume button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 47 Remove the volume button board (4) and cable. Reverse this procedure to install the volume button board. Component replacement procedures...

  • Page 48: Wlan Module

    WLAN module Description Spare part number Qualcomm Atheros AR6004 802.11a/b/g/n 2×2 WiFi + AR3002 BT4.0 Combo Adapter 691921-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 49 Release the WLAN module (4) by lifting it until it clears the alignment pin built into the bottom case. Remove the WLAN module (5) by sliding it to the left and out of the bottom case. Reverse this procedure to install the WLAN module. Component replacement procedures...

  • Page 50: System Board

    System board NOTE: The system board is equipped with an Intel Atom z2760 1.50-GHz processor (burst up to 1.80-GHz; 533-MHz FSB, 512-KB L2 cache), 2048-MB of system memory, and eMMC. Description Spare part number System board equipped with 64-GB of eMMC primary storage 724353-001 System board equipped with 32-GB of eMMC primary storage 724352-001...
  • Page 51 Remove the system board: Disconnect the battery cable from the system board. Disconnect the volume button board cable (1) from the power button board. Release the left microphone (2) from the clip built into the bottom case. Release the rear-facing webcam (3) from the clip built into the bottom case. Release the right microphone (1) from the clip built into the bottom case.
  • Page 52 Disconnect the cables (5) that connect the WWAN module and the GPS module to the system board. Detach the WLAN antenna transceivers (1) from the battery. Release the ZIF connector to which the WLAN ribbon cable is attached, and then disconnect the WLAN ribbon cable (2) from the WLAN module.
  • Page 53 Remove the three Phillips PM1.4×2.0 screws (3) that secure the power button board and the system board to the bottom case. Remove the six Phillips PM1.4×2.3 screws (1) and the Phillips PM1.4×3.2 screw (2) that secure the system board to the bottom case. Component replacement procedures...
  • Page 54 Remove the system board (3). NOTE: When removing the system board, make note of the installation location of the power button actuator (4). The power button actuator may become dislodged when the system board is removed and require reinstallation. The power button actuator is included with the bottom case, spare part number 709450-001. Reverse this procedure to install the system board.

  • Page 55: Microphones

    Microphones Description Spare part number Microphone Kit (includes left and right microphones and cables) 709454-001 Before removing the microphones, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 56: Webcams

    Webcams Description Spare part number Webcam Kit (includes forward-facing and rear-facing webcams and cables) 709455-001 Before removing the webcams, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 57 Release the ZIF connector (1) to which the rear-facing webcam cable is attached, and then disconnect the rear-facing webcam cable (2) from the system board. Remove the rear-facing webcam and cable. Reverse this procedure to install the webcams. Component replacement procedures...

  • Page 58: Communications Cable

    Communications cable NOTE: The communications cable is included in the Cable Kit, spare part number 709459-001. Before removing the communications cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 59: Power Button Board

    Power button board NOTE: The power button board cable is included in the power button board spare part kit, and is also included in the Cable Kit, spare part number 709459-001. Description Spare part number For use only on computer models equipped with the Windows 8 Professional operating system 724350-601 For use only on computer models equipped with the Windows 8 Standard operating system 724350-501...

  • Page 60: Wlan Ribbon Cable

    Disconnect the power button board (4) from the power button board cable. Reverse this procedure to install the power button board. WLAN ribbon cable NOTE: The WLAN ribbon cable is included in the Cable Kit, spare part number 709459-001. Before removing the WLAN ribbon cable, follow these steps: Turn off the computer.
  • Page 61 Release the WLAN ribbon cable (3) from the system board. Turn the system board upside down, with the top toward you. Release the ZIF connector (1) to which the WLAN ribbon cable is attached, and then disconnect the WLAN ribbon cable (2) from the system board. Remove the WLAN ribbon cable.

  • Page 62: Battery

    Battery Description Spare part number 2-cell, 25-Wh, 3.38-Ah, Li-ion battery (includes battery cable and WLAN transceiver and 685987-005 antenna cable) Before removing the battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 63: Wlan Antenna

    WLAN antenna NOTE: The WLAN antenna is included in the Antenna Kit, spare part number 709451-001. Before removing the WLAN antenna, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 64: Docking Connector Cable

    Docking connector cable NOTE: The docking connector cable is included in the Cable Kit, spare part number 709459-001. Before removing the docking connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 65 Remove the docking connector cable (4). Reverse this procedure to install the docking connector cable. Component replacement procedures...

  • Page 66: Speaker Assembly

    Speaker assembly Description Spare part number Speaker assembly 709456-001 Before removing the speaker assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 67: Hp Bios Settings

    HP BIOS Settings HP BIOS Settings controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). HP BIOS Settings includes settings for the types of devices installed, the startup sequence of the tablet, and the amount of system and extended memory.

  • Page 68: Bios Settings

    If you have lost or forgotten the BIOS password, contact support. Enter a new password, and then enter it again to confirm it. Tap Apply to save the password, or tap Cancel to close the app. Chapter 5 HP BIOS Settings...

  • Page 69: Updating The Bios

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 70: Specifications

    Specifications Tablet specifications Metric U.S. Dimensions Width 17.80 cm 7.0 in Depth 26.10 cm 10.3 in Height 0.92 cm 0.36 in Weight 0.69 kg 1.52 lbs Input power Operating voltage and current 6.4 to 9 V DC @ 1.5A to 1.1A – 10W Temperature Operating 5°C to 35°C...

  • Page 71: Backup And Recovery

    Start screen, tap the HP Support Assistant app, or swipe from the right edge of the touch screen to display the charms, tap Search, and then tap the search box. In the search box, type HP, and then tap HP Support Assistant.

  • Page 72: Performing A System Recovery

    Windows updates, and language packs that were installed at the factory. All other software applications must be downloaded from HP.com or the Windows Store.

  • Page 73: Changing The Boot Device Order

    If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition: Swipe from the right edge of the touch screen, tap Search, and then tap the search box. Type c, and then tap Computer.

  • Page 74: Remove Everything And Reinstall Windows

    To start Refresh: Swipe from the right edge of the touch screen to display the charms, and then tap Settings. Tap Change PC settings in the bottom-right corner of the screen, and then tap General from the PC settings screen. Scroll down the right side, and under Refresh your PC without affecting your files, tap Get started.

  • Page 75: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 76: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW Austria Belgium CEBC Canada Denmark DEMKO Finland FIMKO France Germany Italy Japan METI The Netherlands KEMA Norway NEMKO The People's Republic of China South Korea Sweden SEMKO Switzerland Taiwan...
  • Page 77 Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
  • Page 78 Index Card Reader adapter, spare part drives, preventing damage 21 AC adapter cable, spare part number 11, 17 duck head power adapter number 11, 17 carrying case, spare part illustrated 15 AC adapter, spare part numbers numbers 13, 17 spare part numbers 15, 18 12, 15, 17 communications cable adapter cables...
  • Page 79 jacket, spare part numbers 13, pointing device, product description 2 Screw Kit, spare part number 14, jacks ports, product description 2 audio-in 6 power button 7 sensors, product description 2 audio-out 6 power button board serial adapter cable, spare part headphone 6 removal 51 number 11, 17...
  • Page 80 removal 48 spare part number 10, 17, 48 webcam flash light 5 Webcam Kit, spare part number 10, 48 webcam status light 4 Windows button 5 wireless antenna location 4 removal 55 spare part number 10, 17, 55 wireless, product description 1 WLAN antenna location 4 removal 55...

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