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To retrieve a held call
Double-click on the
held call in the Loop
box
...or
1. Highlight the held
call in the Loop box.
2. Select the
Retrieve button.
To use Automatic Hold
While on a call,
select the Answer
Incoming button
to hold the existing
call and make a new
call.
To switch between held calls
1. When two calls are
on hold, highlight the
held call in the Loop
box
...or
select the held call.
2. Select the
Retrieve button.
Strata DK PC Attendant Console
The call moves from the Hold Loop to the Active Call
Area. Pressing the Retrieve button when a call is
not highlighted always selects the call at the top of the
list.
The call is put on hold and answers the next call.
The Held Call moves to the Active Call Area and the
active call moves into the Hold List. If Automatic
Hold is not active, the active call disconnects.
The above items require setting the option
Note
"Automatic Hold" in the Setup menu or you
may drop calls.
5/00
Basic Calling
Incoming Calls
33
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