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Toshiba Strata DK PC Attendant Console User Manual

Digital business telephone systems.
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Telecommunication Systems Division
Digital Business Telephone Systems
PC Attendant Console
User Guide
May 2000

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   Summary of Contents for Toshiba Strata DK PC Attendant Console

  • Page 1

    Telecommunication Systems Division Digital Business Telephone Systems PC Attendant Console User Guide May 2000...

  • Page 2

    Further, Toshiba America Information Systems, Inc., of this material. Telecommunication Systems Division, also reserves the right, Strata is a registered trademark of Toshiba Corporation. without prior notice, to make such changes in equipment design or components as engineering or manufacturing Trademarks, registered trademarks, and service marks are the methods may warrant.

  • Page 3: Table Of Contents

    Console ID Area .......................4 Menu Bar ..........................4 Feature Toolbar.........................5 Status Bar..........................9 Incoming Call Display......................9 Active Call Area .......................9 Loop-Hold Display ......................10 User Buttons ........................10 DSS/BLF Station Directory....................10 Keyboard Navigation ......................11 Mouse Navigation ......................12 On-line Help........................12 Strata DK PC Attendant Console 5/00...

  • Page 4

    Setting or Cancelling Automatic Callback ..............46 Busy Override and Off-Hook Call Announce (OCA) ............47 Dialing for Others ......................48 Dialing a Number for a Caller ..................48 Performing Through Dialing for a User .................49 Conference Calls ........................50 Strata DK PC Attendant Console 5/00...

  • Page 5

    Adding/Deleting Entries into the Directory ...............76 Directory Settings ......................78 Directory Find.........................79 Chapter 6 – Message Center Taking a Message ......................82 Taking a Message for a Holding/Recalling Party ..............84 Retrieving a Message from the Message Center ............85 Strata DK PC Attendant Console 5/00...

  • Page 6

    Changing CO Line and Line Group Names ..............104 Setting a Default Line or Line Group ................106 User Buttons........................106 System Codes........................108 DISA Security Code .....................108 Traveling Class Code....................110 Toll Restriction Override Codes...................111 Verified Account Codes ....................111 Strata DK PC Attendant Console 5/00...

  • Page 7

    Door Unlock Button Labels .....................118 Paging Button Labels.......................119 Printer Setup........................120 Appendix ..........................121 Windows Operations......................121 Windows Controls ......................123 Change the Screen Colors.....................123 Setup Easy Application Switching ................123 Change the Keyboard Repeat Speed................123 Change the Mouse Speed....................123 Index .............................127 Strata DK PC Attendant Console 5/00...

  • Page 8

    Contents Chapter 8 - Administration Strata DK PC Attendant Console 5/00...

  • Page 9: Introduction

    Introduction This guide provides instructions for operating a Strata DK PC Attendant Console for Microsoft® Windows® working with following Strata DK Systems. These systems include all processors except the RCTUA, for the following: DK280 DK424i and DK424 This guide is written assuming that you are familiar with operating a PC, mouse, and Windows software.

  • Page 10: How To Use This Guide

    PC Attendant Console. How to Use This Guide We suggest that you read this entire guide and get acquainted with the on-line help screens, described in Chapter 1 – The Grand Tour. viii Strata DK PC Attendant Console 5/00...

  • Page 11: Conventions

    Courier Indicates entry of a string of text. “Type” Indicates entry of a single key. For example: Type prog “Press” then press Enter . Select to choose a specific keyboard or dialog box button. Strata DK PC Attendant Console 5/00...

  • Page 12

    The immediate response to the action performed appear in this column. appears in this column. Addtional notes and comments They can consist of are also included. either a single step or a series of numbered steps. Strata DK PC Attendant Console 5/00...

  • Page 13: Related Documents And Media

    Strata DK Installation & Maintenance Manual Strata DK Library CD-ROM Strata DK280 Installation and Maintenance Manual For authorized users, Internet site FYI (http://fyi.tsd.toshiba.com) contains all current Strata DK documentation and enables you to view, print, and download current publications. Strata DK PC Attendant Console...

  • Page 14

    Introduction Related Documents and Media Strata DK PC Attendant Console 5/00...

  • Page 15

    See the figure below and the following text. Help Vol Up Vol Dn Answer Tone Join Retrieve Incoming Lock — INSERT HOME Pg Up Split/ Conf/ Dial Switch Trns Answer DELETE Pg Dn Hold Home Pg Up Release Pg Dn Enter Strata DK PC Attendant Console 5/00...

  • Page 16: Chapter 1 - The Grand Tour Function Keys

    Retrieve , and Split/Switch . Numeric Keypad The numeric keypad is kept in the Num Lock ON position so that it is a “hot” dial pad. Answer Incoming, Answer/Hold, and Release keys are included on the keypad. Strata DK PC Attendant Console 5/00...

  • Page 17: Main Screen

    Incoming Call Display Feature Toolbar Menu Bar Soft Keys Console ID Area Active Call Window Loop Hold Display Notes Field Volume Control Buttons Status Bar DSS/BLF Station Directory 16 User Buttons (Programmable Feature Buttons) Strata DK PC Attendant Console 5/00...

  • Page 18: Console Id Area

    You can also save them to a file for transfer to another console. View Provides selections for you to determine what information is viewed and how it is displayed. Includes showing or hiding the tool bar or status line and Call Statistics. Strata DK PC Attendant Console 5/00...

  • Page 19: Feature Toolbar

    The Feature Toolbar displays across the top of the application window, below the menu bar. It is grouped into four functions to make finding the feature easier. When the mouse arrow is positioned on an icon, its callout label displays. Messaging Features Console Controls Directory Strata DK PC Attendant Console 5/00...

  • Page 20

    Toggle the Attendant Overflow ON/OFF Toggle the Privacy Button ON/OFF Toggle the Background Music ON/OFF Reset Alarm Setup Call Forward Toggle Call Forward Fixed ON/OFF Set Timed Reminders Set Line Group Restrictions and view Busy/ Idle Status Strata DK PC Attendant Console 5/00...

  • Page 21

    The Grand Tour Main Screen Messaging Icons Click Get to the Message Center Send LCD Messages Message Waiting Light Directory Icons Click View/Add Directory Entries Find a Directory Entry Strata DK PC Attendant Console 5/00...

  • Page 22

    Feature Icons Click Access Paging Options Use Call Pickup To Unlock a Door Cancel Callback Privacy Release Cancel Busy Redial Redial Call in ANI List Redial Last Call or Saved Number Set Speed Dial Strata DK PC Attendant Console 5/00...

  • Page 23: Status Bar

    Enter . See Chapter 3 for more information. Notes Field is used for Answer Prompts, Recall Notes, Message Lists, and any information pertinent to the call. Strata DK PC Attendant Console 5/00...

  • Page 24: Loop-hold Display

    Serves as the Busy Lamp Field (BLF): Black text: Idle Red text: Busy or DND Red text on turquoise: Selected display entry Double-clicking on a display entry dials the number and blind transfers the call automatically. Strata DK PC Attendant Console 5/00...

  • Page 25: Keyboard Navigation

    Used for Release and Release/Transfer functions on the Main Enter (numeric key pad) Screen. Used to go back to the previous dialog box. Spacebar Press to toggle features ON or OFF or select entries in list boxes. Strata DK PC Attendant Console 5/00...

  • Page 26: Mouse Navigation

    Definitions of individual terms (green letters marked with a dashed underline). While working with a feature within a dialog box, pressing Help displays the step-by-step procedures for performing that particular feature. The on-line Help provides the most appropriate information for the current calling conditions. Strata DK PC Attendant Console 5/00...

  • Page 27

    There are icons for each of these controls just under the Menu Bar at the top of your screen. Console controls are also found under “Console” on the Menu Bar as shown in this figure. Strata DK PC Attendant Console 5/00...

  • Page 28: Chapter 2 - Console Controls Night Transfer

    (Day, Day2, Night), depending on the Telephony Setup parameter for Night Modes. 3. If there is more than one Tenant, choose the next Tenant box and select a Night Mode and Day, Day2, Night settings. Strata DK PC Attendant Console 5/00...

  • Page 29

    ON (“X” in the box). To control Night Transfer manually, toggle Enable Automatic OFF (No “X” in the box). 5. Select the OK button. The DK is now in the new Night Mode setting for the selected tenants. Strata DK PC Attendant Console 5/00...

  • Page 30: Automatic Night Transfer

    4. If you selected the Add button, set up schedules from the Add Night Transfer dialog box: Select the Mode (Day, Day2, Night). Select Time (two digits, 24-hour format). Select Days (reverse video indicates days selected). Strata DK PC Attendant Console 5/00...

  • Page 31: Position Busy

    During this state, the console cannot receive any new calls. When you disconnect from the current call and/or process held and unanswered transferred calls, the console enters Position Busy mode. Strata DK PC Attendant Console 5/00...

  • Page 32: Console Overflow

    “OVERFLOW ON” or “OVERFLOW OFF” shows select Console. for a few seconds in the active call window - Toggle Console depending on the toggle position. Overflow ON (check mark) or OFF (no check mark). Strata DK PC Attendant Console 5/00...

  • Page 33: Background Music Over External Speakers

    Privacy Override from entering CO line calls. The Privacy feature does not block Busy Override or Executive Override. From the Menu Bar, When toggled ON, the Privacy feature is enabled. choose Console. Toggle Privacy ON (check mark) or OFF (no check mark). Strata DK PC Attendant Console 5/00...

  • Page 34: Privacy Release

    Fixed Set forwards all calls immediately to a preset internal destination. This is not associated with Fixed Call Forwarding programmed in the DK system. The destination is defined in the Call Forward Menu (see below). Strata DK PC Attendant Console 5/00...

  • Page 35

    3. Choose Destination and enter a number or... select a number from the Fixed Destination drop-down box. Optional: Select No Answer Time in Seconds and enter the seconds the call rings before forwarding. 4. Select OK. Strata DK PC Attendant Console 5/00...

  • Page 36: External Call Forward

    The code entered for external destination is stored in destination is over a speed dial location 49. tie or CO line, place the CO line access code in front of the external telephone number. Strata DK PC Attendant Console 5/00...

  • Page 37: Call Forward Fixed

    To change the Call Forward destination, follow the Internal Call Forward steps on Page 20 and record a telephone number in the Fixed Destination box. If this item cannot be selected, a Fixed Destination was not entered. Note Strata DK PC Attendant Console 5/00...

  • Page 38: Line Group Restrictions

    Groups dialog box, click an “X” into the box(es) next to the line(s) you want to restrict. The “X” in the Busy column shows busy/ idle status and cannot be selected. 3. Select the OK button. Strata DK PC Attendant Console 5/00...

  • Page 39: Timed Reminders

    (X) in the Daily box. 5. Repeat Steps 2~4 for any additional reminders you wish to set. 6. Select the OK button. The message is sent at the selected time. Strata DK PC Attendant Console 5/00...

  • Page 40: Date And Time

    DK date/ time. Select the OK button to update either the PC of the DK only. 3. To transfer the update to the other, click on the PC to DK280 or DK280 to PC button. Strata DK PC Attendant Console 5/00...

  • Page 41: Volume Control

    Vol Dn keys. “Windows Controls” on Page 123. To adjust Handset Volume While on a call, click See above comments on volume buttons. the up/down icons or... press the Vol Up/ Vol Dn keys. Strata DK PC Attendant Console 5/00...

  • Page 42

    Console Controls Volume Control Strata DK PC Attendant Console 5/00...

  • Page 43

    Many of the calling features in this chapter take advantage of the “hot” keyboard. As soon as you begin typing the name or extension number of an individual, the PC Attendant Console searches for a match and highlights that person in the directory. Strata DK PC Attendant Console 5/00...

  • Page 44: Chapter 3 - Basic Calling Incoming Calls

    To select which Incoming Call to answer 1. Highlight the call type to answer from the incoming call display, such as “Dial 0”. 2. See “Incoming Call Types” on Page 31 for more information. Strata DK PC Attendant Console 5/00...

  • Page 45: Incoming Call Types

    Incoming calls from station users who pressed Dial 0 206 CALLING [DN] plus Incoming calls from station users who pressed [PDN] 206 CALLING [DN] + XXX or Call Forward to XXX or , where XXX is the Attendant Console’s [DN] Strata DK PC Attendant Console 5/00...

  • Page 46: Answered Call Options

    To place a call on Hold Select the Hold The call appears on the Loop List. If a Note were button. taken, that Note appears in the Hold Window as a reminder of who is holding. Strata DK PC Attendant Console 5/00...

  • Page 47

    Hold is not active, the active call disconnects..or select the held call. 2. Select the The above items require setting the option Note Retrieve button. “Automatic Hold” in the Setup menu or you may drop calls. Strata DK PC Attendant Console 5/00...

  • Page 48: Transferring Calls

    If the dialed party is busy, an “X” a name, (first or last) appears in the Busy box. or an extension number. 2. If Auto Dial is on and a match is found, the system Auto Transfers Strata DK PC Attendant Console 5/00...

  • Page 49

    To supervise a call, The call is allowed to transferred and the console goes select the Supervised idle, but the call remains on a loop. You can click on button. the call and re-enter the call. Strata DK PC Attendant Console 5/00...

  • Page 50

    2. Select the Flash button. 3. Wait for an answer, This enables the called person to answer before hanging up to ensure call transfer. select the Release button. Strata DK PC Attendant Console 5/00...

  • Page 51

    The operator and two lines are joined. Join. 6. Click Exit to leave The Strata DK must be programmed to allow for trunk to trunk conferencing. the two parties connected ...or click Split to return to the original caller. Strata DK PC Attendant Console 5/00...

  • Page 52: Taking Notes About A Call

    Enter ) to save the screen when the call is held. If the line recalls the note. console, the name displays in the Information window. The note stays with the call until it is disconnected. Strata DK PC Attendant Console 5/00...

  • Page 53: Using Department Search With Call Transfer

    You have the following options: To transfer, select the Transfer button. To announce the call, select the Conference button, announce the call, then select the Transfer button. To supervise the call, select the Supervised button. Strata DK PC Attendant Console 5/00...

  • Page 54: Voice Mail

    Voice Mail Voice Mail The PC Attendant Console is compatible with the Toshiba Stratagy or VP Voice Processing systems. Voice Mail can be used as a Night Transfer location or to answer your calls when you are busy or not available.

  • Page 55

    2. From the Main Screen, press the Tone button from the keyboard and dial to the voice mail. 3. To close the out The dialog box clears while remaining on the Dialing Dialog connection. box, click close. Strata DK PC Attendant Console 5/00...

  • Page 56: Placing Calls

    The Dialing dialog box appears when you begin typing. When the program finds a match in the directory, that name is highlighted. If the Auto Dial is on and a match is found in the directory, the number is automatically dialed. Strata DK PC Attendant Console 5/00...

  • Page 57

    Account Codes can be used for a variety of reasons, including billing, tracking, and line restriction. Account Codes are entered before (Dialing or Forced) or during (Manual) a call. The Station Message Detail Report (SMDR) contains account code call information which can be printed. Strata DK PC Attendant Console 5/00...

  • Page 58: Voluntary Account Codes

    You hear a half-second tone for a valid code or three Code and select the short tones for an invalid code. The last code entered OK button. is recorded. To re-enter a code, repeat Steps 1~2. Strata DK PC Attendant Console 5/00...

  • Page 59: Calling Options

    Select the Priv. Over button. Note The CO line must be assigned to appear on the console for this feature to operate. Strata DK PC Attendant Console 5/00...

  • Page 60: Setting Or Cancelling Automatic Callback

    To cancel a callback or ABR Select the Cancel ABR button ...or select Conf/Trns, enter #44, then select Release ...or from the Menu Bar, select Features. Then select Cancel Callback or Cancel ABR to turn off the features. Strata DK PC Attendant Console 5/00...

  • Page 61: Busy Override And Off-hook Call Announce (oca)

    The called telephone must be equipped for OCA. Release 3 systems also allow Call Announce through the handset. Select the Busy If the phone is configured for Off Hook Call Override button. Announce, announce the call. Strata DK PC Attendant Console 5/00...

  • Page 62: Dialing For Others

    4. Select the Transfer button. To connect parties if originating call is on a CO Line 1. Enter the number to be dialed, including the trunk access code (if needed). Strata DK PC Attendant Console 5/00...

  • Page 63: Performing Through Dialing For A User

    Conf/Trns button. 2. Select the Line or Choose a line for the call to be placed. Line Group entry. Select Transfer. Dial tone is transferred to the caller. Strata DK PC Attendant Console 5/00...

  • Page 64: Conference Calls

    1. While on a call, select the Hold soft key. The (first) call is held in the console’s Loop box. 2. From the Conference dialog box, obtain another party, e.g., page someone to call the operator. Strata DK PC Attendant Console 5/00...

  • Page 65: Adding A Station To Create A Conference Call

    Listen for a busy or no answer so that you can return button. If you do not to the original connection. receive an answer, select the Return button. 4. Select the Join All parties are conferenced. button after the party answers. Strata DK PC Attendant Console 5/00...

  • Page 66: Adding A Co Line To Create A Conference Call

    Listen for a busy or no answer so that you can return button. If you do not to the original connection. receive an answer, select the Return button. 4. Select the Join All parties are conferenced. button after the party answers. Strata DK PC Attendant Console 5/00...

  • Page 67: Call Splitting (split/switch)

    All parties are connected in a three-way conference. When you exit the conference, the other two parties both parties by remain connected. selecting the Join button. To exit from the three-way conference, select the Exit button. Strata DK PC Attendant Console 5/00...

  • Page 68: Trunk-to-trunk Connections

    The Active Call Window displays LINE XXX + LINE a three-way YYY, the source and destination party’s line numbers. conference. 5. Select Exit. The console exits the conference. The source and destination parties remain joined. Strata DK PC Attendant Console 5/00...

  • Page 69

    When you press Release, the call is CAUTION! have hung up. dropped and all parties are disconnected. Listen to the connection and determine if the call is or is not in progress before deciding to release or keep the call. Strata DK PC Attendant Console 5/00...

  • Page 70: Call Supervision

    System programming may insert a Loop box. warning tone that all parties hear. 2. To place the parties back on a supervisory loop, select the Sup Hold soft key. Strata DK PC Attendant Console 5/00...

  • Page 71

    Advanced Calling This chapter explains how to use advanced features which are accessed from the Features menu (shown below) located on the Menu Bar. Strata DK PC Attendant Console 5/00...

  • Page 72: Chapter 4 - Advanced Calling Speed Dial

    3. Enter a name, the Enter a name to identify the Speed Dial number. telephone number. Maximum of 20 digits, including codes. Entered names are stored in the PC only and are not transmitted to the Strata DK. Strata DK PC Attendant Console 5/00...

  • Page 73: Speed Dial Special Function Codes

    690~699 dials out first, followed by a number chained to 690~699. You can link any of the console personal numbers (10~49 or 100~109) or system Speed Dial numbers (600~699) to system Speed Dial codes (690~699 or 990~999). Strata DK PC Attendant Console 5/00...

  • Page 74: Using Speed Dial Numbers

    Auto Callback by If this key is not visible, then it has not been assigned to this console. pressing the Callback soft key ...or set Auto Busy Redial by pressing the ABR user button. Strata DK PC Attendant Console 5/00...

  • Page 75: Paging

    2. From the Paging The labels on these buttons can be changed in Note dialog box, select the Setup. button representing the page group/zone needed. 3. Select the Close button when you are done. Strata DK PC Attendant Console 5/00...

  • Page 76: Emergency Page

    Door button. 2. From the Door Lock The control for the door selected operates for three or dialog box, click the six seconds based on system programming. button for the door control to be operated. Strata DK PC Attendant Console 5/00...

  • Page 77: Using Door Phones

    Phones dialog box, allow quiet monitoring of activity in the door phone click the button for area. the door phone to be called. Note The labels on these buttons can be changed in Setup. Strata DK PC Attendant Console 5/00...

  • Page 78: Last Number Redial

    The number remains stored until a new number is dialed. 1. From the Menu Bar, select Features. Then select Number Redial 2. From the Redial The console dials the last number dialed. dialog box, select the Redial Last button. Strata DK PC Attendant Console 5/00...

  • Page 79: Saved Number Redial

    To redial the Saved Number 1. From the Menu Bar, select Features. Then select Number Redial. 2. From the Redial The console dials the saved number. dialog box, select the Dial Saved button. Strata DK PC Attendant Console 5/00...

  • Page 80: Call Pickup

    Alt+S for Station [DN] Alt+G for Group number Alt+C for Held CO Line 3. Enter the number of the station, group no., or CO line, press Enter . Strata DK PC Attendant Console 5/00...

  • Page 81: Call Park

    The call is parked in an orbit and the display shows button. which orbit is used. 4. Select the Release The call is left in the orbit and a timer begins for a button. recall if not picked up before the prescribed time. Strata DK PC Attendant Console 5/00...

  • Page 82: Call Park And Page

    5. Select the Release The call is left in the orbit and a timer begins for a button. recall if it is not picked up before the prescribed time. Strata DK PC Attendant Console 5/00...

  • Page 83

    List box ...or enter the orbit number ...or select an orbit number from the drop-down box. 3. Select the Recall The parked call is connected to the console. button. Strata DK PC Attendant Console 5/00...

  • Page 84: Auto Park/page

    This soft key by default selects the All Page (Internal including the orbit and External) feature. Be certain to announce the orbit number. number where the call can be picked up. 3. Select the Page Release button. Strata DK PC Attendant Console 5/00...

  • Page 85: Setting Auto Park

    58 Zone H ___________________________ 9 All Call Page plus All External Page zones 0 All Call Page (all phones) See your System Administrator for the number Note of zones and the zone codes for your system. Strata DK PC Attendant Console 5/00...

  • Page 86: Abandoned Calls

    1. From the Menu Bar, The Abandoned Calls dialog box shows a list of the select Features. Then calls. select Abandoned Calls. 2. Select the desired call. 3. Select the Delete The abandoned call is deleted. button. Strata DK PC Attendant Console 5/00...

  • Page 87: Alarm Reset

    The alarm given throughout the system turns OFF. select Features. Then select Alarm Reset. The console does not receive the alarm tone, but the console can turn OFF alarm tone if heard on other phones. Strata DK PC Attendant Console 5/00...

  • Page 88

    Advanced Calling Alarm Reset Strata DK PC Attendant Console 5/00...

  • Page 89: Chapter 5 - Directory

    [DN], as well as ACD group numbers. The directory includes Primary and Phantom Directory Numbers [PDNs] and [PhDNs]. It serves three purposes: a directory listing, a Busy Lamp Field (BLF), and it provides Direct Station Selection. Strata DK PC Attendant Console 5/00...

  • Page 90: Adding/deleting Entries Into The Directory

    ACD group number. This provides information for the directory display, as well as additional information you can reference (title, department, work hours, etc.). 1. From the Menu Bar, select Directory. Then select Entries. Strata DK PC Attendant Console 5/00...

  • Page 91

    Up to eight digits are allowed for the “Phone:” Note information in each entry. field. To enter an ACD Group, enter AXX (xx=01~16). 4. Select the Save button when all entries or modifications are made. 5. Select the OK button. Strata DK PC Attendant Console 5/00...

  • Page 92: Directory Settings

    Then select Settings. 2. For each column, Columns 2 and 3 can be left blank. open the drop down box and choose one: First First Last Last Last, First 3. Enter a column width. Strata DK PC Attendant Console 5/00...

  • Page 93: Directory Find

    1. From the Menu Bar, select Directory. Then select Find..2. In the Find dialog box, enter the name of the caller, select the OK button. Strata DK PC Attendant Console 5/00...

  • Page 94

    Directory Directory Settings Strata DK PC Attendant Console 5/00...

  • Page 95

    Message Waiting light, but they do not recall the console. You can also post an “Advisory Message” on each telephone (both LCD and non-LCD phones). This feature lets you view the status of the individuals when a call is being sent to that station. Strata DK PC Attendant Console 5/00...

  • Page 96: Chapter 6 - Message Center Taking A Message

    3. Select the New Msg b utton. 4. From the Message Dialog box, tab from box to box and type entries where you wish. Strata DK PC Attendant Console 5/00...

  • Page 97

    5. Select the Save & The console automatically sets a message light at the Send button station that the message was taken for..or Select Save Only if you need to return and complete the message later. Strata DK PC Attendant Console 5/00...

  • Page 98: Taking A Message For A Holding/recalling Party

    5. Select the Save & Save & Send: Message Done Send button. Save Only: Hold message in “Incomplete List” for completion. User Button: “Edit Msg” will open to first incomplete message. Strata DK PC Attendant Console 5/00...

  • Page 99: Retrieving A Message From The Message Center

    Retrieving a Message from the Message Center You can access the Message Center and view a list of messages for an individual. From the Message Center, you can display, print, and delete messages. 1. Select the Message Center user button. Strata DK PC Attendant Console 5/00...

  • Page 100: Message Waiting Indications Sent

    6. From the Print Options dialog box, select the Print button, then select the messages to print. Message Waiting Indications Sent Message waiting indicators are used to alert you to stations you have sent this indicator. Strata DK PC Attendant Console 5/00...

  • Page 101

    Sent Messages dialog box, open the Station DN drop-down box and select one, or enter a station [DN]. 3. Select Set MW. The MW or Msg LED flashes red at the called console or station. Strata DK PC Attendant Console 5/00...

  • Page 102: Console Message Waiting Light

    To cancel your Message Waiting indication 1. Select the Dial soft The Dialing dialog box displays. key. 2. Enter #409 as the #409 is the feature code for canceling message number to dial. waiting. Strata DK PC Attendant Console 5/00...

  • Page 103: Creating Lcd Messages

    Some system messages expect you to add more information. For example: Msg No. Preprogrammed Information Entry Information Out To Lunch In A Meeting Call ______________________ (station or telephone number) Back At ___________________ (time you will return) Return On _________________ (date you will return) Strata DK PC Attendant Console 5/00...

  • Page 104

    5. Edit an existing message or enter a new message. 6. Select the Save The message is stored in system memory. Message button. 7. Wait for the updated/ new message to be stored in the DK System. Strata DK PC Attendant Console 5/00...

  • Page 105: Sending Lcd Messages

    Personal (10~19) or system messages (60~99). be sent. 4. Select the appropriate The message can be sent to an individual station, a button to send the pre-defined group defined by your paging groups or message. all stations. Strata DK PC Attendant Console 5/00...

  • Page 106

    4. If you selected Alert Station alerting only works if the called station has the Station, wait for a soft keys turned OFF (Mode 70). reply message before selecting the Release button. Strata DK PC Attendant Console 5/00...

  • Page 107: Advisory Message

    Personal (10~19) or system messages (60~99). This be sent. step can be skipped if clearing your advisory message. 3. Select the Remote LCD stations calling that station will receive this Message button. advisory message. Strata DK PC Attendant Console 5/00...

  • Page 108

    Message Center Creating LCD Messages Strata DK PC Attendant Console 5/00...

  • Page 109: Chapter 7 - View Menu

    View Menu This chapter provides instructions on using the features available from the View Menu as displayed here. Strata DK PC Attendant Console 5/00...

  • Page 110: Tool Bar

    15-minute interval printing call statistics for a specific day displaying today’s call statistics for a specific hour The top of the display/report indicates the time frame used to compile the information. Strata DK PC Attendant Console 5/00...

  • Page 111

    The cursor appears in the Hour window. Statistics dialog box, select the box for entering the Hour. 3. Enter the hour Valid entries are 00~23. The statistics for that hour number for which display in the window. you want statistics. Strata DK PC Attendant Console 5/00...

  • Page 112

    Statistics dialog box, enter the month (two digits) to be printed. 3. Select Day, and enter the day (two digits) to be printed. 4. Select Print. The selected day’s statistics are sent to the printer. Strata DK PC Attendant Console 5/00...

  • Page 113: Chapter 8 - Administration

    This chapter discusses the features of the PC Attendant console that apply to the Administrator. The Administrator can add and delete user buttons and set certain codes. Most of the settings should not be changed, so a password may be required to access them. Strata DK PC Attendant Console 5/00...

  • Page 114: Password

    3. Select the second box A second entry is requested to ensure the code was entered correctly. and enter the password again. Strata DK PC Attendant Console 5/00...

  • Page 115: Console Settings Options

    Automatic Hold Automatic Hold determines whether the console automatically puts the current call on hold and answers the next incoming call when you use the Answer key. When checked, it functions as Automatic Hold. Strata DK PC Attendant Console 5/00...

  • Page 116: Ani Display On

    1. From the Menu Bar, select Setup and then Settings. 2. Enter a password if needed. 3. From the Console Settings dialog box, you can: Strata DK PC Attendant Console 5/00...

  • Page 117: Set An Account Code Length

    Assign a [DN] for Voice Mail and Quick Messages This defines your company’s Voice Mail Pilot [DN] and the voice mail system’s prefix code for leaving quick messages. The PC Attendant uses these codes along with the Strata DK PC Attendant Console 5/00...

  • Page 118: Storing Voice Mail Id Codes

    Active Call Window are not changed. The names show whenever lines are selected from the console and Line Group names appear as the call type in the Incoming Call area. Strata DK PC Attendant Console 5/00...

  • Page 119

    2. From the Lines dialog box, highlight the Line or Line Group to be changed. 3. Select the corresponding edit box and enter a new name. 4. Repeat for all lines or line groups that change names. Strata DK PC Attendant Console 5/00...

  • Page 120: Setting A Default Line Or Line Group

    A default set of button definitions are available to make the selection of User Buttons easier. These include many of the commonly used features. To change user buttons 1. From the System Settings dialog box, select User Buttons. Strata DK PC Attendant Console 5/00...

  • Page 121

    6. Select the next button to change and repeat the process. 7. Select the OK button when all changes have been made. To clear user buttons 1. From the System Settings dialog box, select User Buttons. Strata DK PC Attendant Console 5/00...

  • Page 122: System Codes

    All changes to system codes download to the Strata DK. DISA Security Code If the DISA Security Code is canceled, outgoing access of CO lines CAUTION! on DISA calls are allowed without the security code. Strata DK PC Attendant Console 5/00...

  • Page 123

    System Code Settings. 3. From the System Codes dialog box, select the DISA Code box. 4. Enter the new DK The DISA security code can be 1~15 digits System code and select the OK button. Strata DK PC Attendant Console 5/00...

  • Page 124: Traveling Class Code

    Settings dialog box, select System Code Settings. 3. Select the Traveling Class Code to be changed. 4. Enter the new code and select the OK button to change the code in the DK System. Strata DK PC Attendant Console 5/00...

  • Page 125: Toll Restriction Override Codes

    The last two digits allow for an individual break out of the accounting code such as customer number is four digits with a two digit type of charge to that customer. Strata DK PC Attendant Console 5/00...

  • Page 126: Answer Prompts

    1. Write the prompt. 2. Link the prompt to the CO line or DNIS number that it should be identified with. To write an Answer Prompt 1. From the System Settings dialog box, select Answer Prompt. Strata DK PC Attendant Console 5/00...

  • Page 127: Dnis Prompts

    The Name Tags entered need to match those entered into the Strata DK System by your service representative in Program 71- 5 so that the answering prompt is correctly displayed for each type of call. Strata DK PC Attendant Console 5/00...

  • Page 128

    To delete Answer Prompts 1. From the System Any prompt can be deleted from the list by selecting it Settings dialog box, first and then pressing the delete button. select Answer Prompt. Strata DK PC Attendant Console 5/00...

  • Page 129

    1. From the Menu Bar, select Setup, Settings. 2. From the System Settings dialog box, select Answer Prompt. 3. From the Answer Prompts dialog box, select the Line or DNIS radio button in the upper left corner. Strata DK PC Attendant Console 5/00...

  • Page 130

    2. From the System Settings dialog box, select Answer Prompt. 3. Select the Prompts button. 4. Select the prompt to be deleted. 5. Select the Delete button on the bottom right of the dialog box. Strata DK PC Attendant Console 5/00...

  • Page 131: Change Station User Name

    4. Select the Modify button to edit the LCD name. 5. Enter the new name or change the existing name. 6. Select the Save button. Strata DK PC Attendant Console 5/00...

  • Page 132: Door Phone Button Labels

    Phone Unlock. 2. Select the Door Phone button or Door Unlock button to change. 3. Enter a new button name. 4. Select another new button and repeat, or select the OK button to save changes. Strata DK PC Attendant Console 5/00...

  • Page 133: Paging Button Labels

    2. From the Paging Button Names dialog box, select the Paging button to change. 3. Enter a new button name. 4. Select another new button and repeat, or select the OK button to save changes. Strata DK PC Attendant Console 5/00...

  • Page 134: Printer Setup

    5. Select paper source from the drop-down menu. 6. Select paper source from the drop-down menu. 7. (optional) To adjust dithering and darkness, select the Options button, set your preference, then press the OK button. Strata DK PC Attendant Console 5/00...

  • Page 135: Appendix

    After the pointer changes to the four- Press Enter when the headed arrow: window is the size you want. This command is unavailable if you maximize the window. Strata DK PC Attendant Console 5/00...

  • Page 136

    Close the Double-click on this icon or Press Ctrl+F4 to close a active choose the Close button. document window window or or... dialog box. Press Alt+F4 to close the dialog box. Strata DK PC Attendant Console 5/00...

  • Page 137: Windows Controls

    If the mouse is new to you, Toshiba recommends each setting to be a slower speed for easier operation. Once you gain experience with the mouse, you can use faster settings.

  • Page 138

    Applications, select enable “Fast Alt+Tab ” with an This brings up the Windows 95 TaskBar. “X”. Then choose a screen saver pattern and delay time. Cntrl + Esc in Windows 95. Strata DK PC Attendant Console 5/00...

  • Page 139

    This rate also affects how fast you scroll through lists, Choose the Delay such as the directory, when using the Arrow keys. before Repeat and Toshiba recommends starting at mid-points of each Repeat Rate speed setting and adjusting later as needed. desired.

  • Page 140

    Appendix Windows Controls Strata DK PC Attendant Console 5/00...

  • Page 141: Index

    DSS/BLF station directory, call forward fixed, call statistics, external call forward, console ID area, console overflow, console screen active call area, feature icons, console ID area, feature toolbar console settings, console control icons, function keys Strata DK PC Attendant Console 5/00...

  • Page 142

    DISA security code, loop-hold display, line or line group, default, paging button labels, password, menu bar, store voice mail codes, messaging icons, traveling class code, mouse navigation, user buttons, mouse speed, verified account codes, Strata DK PC Attendant Console 5/00...

  • Page 143

    ID codes, volume control, windows, application switching, change colors, keyboard repeat speed, mouse speed, Windows 95, Strata DK PC Attendant Console 5/00...

  • Page 144

    Index W ~ W Strata DK PC Attendant Console 5/00...

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