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5. Select the Close
button to save, or the
Add button to enter
another time setting
(at least 5 mins.
difference).
Position Busy
Position Busy lets you place a console in unattended mode. In this mode, new calls are
sent to the other console(s). Held and unanswered transferred calls continue to recall
the console that processed them.
Only use Position Busy when there is more than one Attendant Console. The default
setting is for single console operation with Position Busy disabled. To enable the
feature, Console Settings must be set for Multiple Console operation from the Setup
menu.
When the last console in the attendant group is placed in Position Busy mode, the
entire group is considered Unattended. Consoles should then set Call Forward and/or
Night Transfer so that incoming calls are rerouted to another destination. (Night Bell,
an alternate answer position, etc.)
The console is placed in a Position Busy Pending state if you are talking to a party,
making an outgoing call, holding calls, or if you are in ring transfer mode. During this
state, the console cannot receive any new calls. When you disconnect from the current
call and/or process held and unanswered transferred calls, the console enters Position
Busy mode.
Strata DK PC Attendant Console
There must be at least 5 minutes between time
Note
settings for the same tenant. Example: if Day 1
begins at 07:00, then Night 1 should be 07:05
(or later).
5/00
Console Controls
Position Busy
17
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