Diagnostic - Cisco RV345 Administration Manual

Diagnostic

• The router will search the USB flash drive for a config file whose name has one or more of the following:
The files with the other names will be ignored.
Firmware Auto Fallback Mechanism
The device includes two firmware images in the flash to provide an Auto Fallback Mechanism so that the
device can automatically switch to the secondary firmware when the active firmware is corrupted or cannot
boot up successfully after five trials.
The Auto Fallback Mechanism operates as follows:
1 The device first boots up with the active firmware.
2 If the firmware is corrupted, it will switch to the secondary firmware automatically after the active firmware
has failed to boot up after 5 times. If the router gets stuck does not reboot automatically, you can turn off
the power, power on, wait for 30 seconds, then turn off the power, for 5 times to switch to the secondary
or inactive firmware.
3 After booting up with the secondary or inactive firmware, please check to see if anything is wrong with
the active firmware.
4 Reload the new firmware again if necessary.
Diagnostic
Your device provides several diagnostic tools to help you with troubleshooting network issues. Use the
following diagnostic tools to monitor the overall health of your network.
Using Ping or Trace
RV345/345P Administration Guide
18
PID,
MAC address, and Serial Number. If there are multiple firmware files in the USB flash drive, the router
will check
the one with the most specific name, i.e. priority from high to low.
◦ PID-MAC-SN.xml
◦ PID-SN.xml
◦ PID-MAC.xml
◦ PID.xml
Administration