Frequently Asked Questions - VTech DS5151-2 User Manual

Frequently asked questions

Below are the questions most frequently
asked about the cordless telephone.
If you cannot find the answer to your
question, visit our website at
www.vtechcanada.com or dial
1 (800) 267-7377.
My telephone
does not work
at all.
The display
shows No line.
I cannot hear
the dial tone.
Make sure the telephone
base is installed properly,
and battery is installed
and charged correctly.
For optimum daily
performance, return the
handset to the telephone
base after use.
Disconnect the telephone
line cord from your
telephone and connect
it to another telephone.
If there is no dial tone
on that other telephone
either, then the telephone
line cord may be
defective. Try installing a
new telephone line cord.
If changing the telephone
line cord does not help,
the wall jack (or the wiring
to this wall jack) may
be defective. Contact
your telephone service
provider.
You may be using a new
cable or VoIP service, the
existing telephone jacks in
your home may no longer
work. Contact your service
provider for solutions.
I cannot dial
out.
The display
shows To
register HS,
see manual.
The handset
does not work
at all.
The display
shows Low
battery.
52
Make sure there is a dial
tone before dialing. It is
normal if the handset
takes a second or two
to synchronize with the
telephone base before
producing a dial tone.
Wait an extra second
before dialing.
Eliminate any background
noise. Mute the handset
before dialing, or dial
from another room in
your home with less
background noise.
The handset is
deregistered from the
telephone base. To
register it back:
1. Put the handset on the
telephone base cradle.
2. Both the handset and
the telephone base
show Registering...
Please wait and the
IN USE light turns on.
3. HANDSET X
registered appears on
the handset screen.
Both the handset and
the telephone base
beep and the IN USE
light turns off when the
registration process
completes. This
process takes about
60 seconds.
If registration fails,
the handset displays
Registration Failed.
Repeat from Step 1
again.
Place the handset in
the telephone base or
charger for charging.