Troubleshooting The Touch Sensor - 3M C3266PW User Manual

26
Issue
No image displayed (blank
screen)
No image displayed (blank
screen)
No image displayed (blank
screen)
Abnormal image
Colors of image are
abnormal
Disturbances on the screen

Troubleshooting the Touch Sensor

If you are experiencing problems with the touch sensor, check the following list of
common installation errors.
Common Touch Sensor Installation Issues
Solution
Is the display receiving a valid video signal from the PC?

Check that the computer is powered on.

Check that the video cable is connected properly and securely to the
display and the computer.

Check that the LED on the rear of the display is green.

Check that no pins are bent in the video cable connector, (both ends).

Check that the video card is firmly seated in the card slot in your
computer.

Check that the video input from the video card falls within the refresh
rate of the display. Refer to Supported Video Display Modes and
Refresh Rates in Chapter 1.

Check that your computer is using a supported display mode. Refer to
Supported Video Display Modes and Refresh Rates in Chapter 1.
Is the display in Power Management mode?

If the LED on the rear of the display is flashing amber, touch the screen,
press any key on the keyboard, or move the mouse to restore operation.

Verify video source selection is correct (OSD)
Are the brightness and contrast settings too low?

Use the display controls to adjust these values.

Check that the video input from the video card falls within the refresh
rate of the display. Refer to Supported Video Display Modes and
Refresh Rates in Chapter 1.
Check that the video cable is connected properly and securely to the

display and the computer.

Check that the video cable is connected properly and securely to the
display and the computer.

Check that no pins are bent in the video cable connector, (both ends).

The video display adjustments are incorrect. Refer to Chapter 1 for
adjusting procedures.
3M Touch Systems, Inc. Proprietary Information
3M™ Multi-Touch Chassis Display User Guide