3M Multi-Touch C4267PW User Manual
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3M Multi-Touch C4267PW User Manual

Multi-touch display
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3M™ Multi-Touch
C4267PW Chassis Display
User Guide
Read and understand all safety information
contained in this document before using this product.
3M Touch Systems, Inc. Proprietary Information – TSD-45335

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Summary of Contents for 3M Multi-Touch C4267PW

  • Page 1 3M™ Multi-Touch C4267PW Chassis Display User Guide Read and understand all safety information contained in this document before using this product. 3M Touch Systems, Inc. Proprietary Information – TSD-45335...
  • Page 2 3M Touch Systems, Inc. 3M Touch Systems, Inc. shall not be liable in any action against it in any way related to the Products or software for any loss or damages, whether non-specified direct, indirect, special, incidental or consequential (including downtime, loss of profits or goodwill) regardless of the legal theory asserted.

  • Page 3: Table Of Contents

    Supported Video Display Modes and Refresh Rates ..........17 Configuring the Display Settings ................18 Adjusting the Multi-Touch Chassis Video Display ..........18 On Screen Display ....................18 Menu Navigation ...................... 19 3M Touch Systems, Inc. Proprietary Information – TSD-45335...
  • Page 4 Display Installation Problems .................. 41 Troubleshooting the Touch Sensor ................42 Power Management ....................43 Appendix C Regulatory Information Regulatory Agency Approvals ................. 44 FCC Warning ......................45 CE Conformity for Europe ..................45 3M Touch Systems, Inc. Proprietary Information – TSD-45335...

  • Page 5: Introduction

    Overview Congratulations on the purchase of your 3M™ Touch Systems Multi-Touch Chassis Display. This guide describes how to set up your 3M™ Multi-Touch Chassis Display. The 3M Touch Systems product line of chassis displays deliver true multi-touch functionality in a versatile form factor. Perfect for interactive digital signage, interactive...

  • Page 6: Important Safety Information

    Intended Use The 3M Touch Systems C4267PW Multi-Touch Chassis Display was designed for touch input and tested to replace an existing display. These displays are intended for indoor use only and are not designed for use in hazardous locations.
  • Page 7 • Do not install or use this product in an outdoor environment • Be sure to gasket the display to its enclosure properly. Refer to the 3M Multi-Touch PCT2000PX System Integration Guide (TSD-39954) for more information. • Do not expose the display to rain or other sources of water, steam, or moisture.

  • Page 8: Important Notes

    • Be sure to gasket the display to its enclosure properly to prevent damage to the touch sensor. Refer to the 3M Multi-Touch PCT2000PX System Integration Guide (TSD-39954) for more information. • Do not place hot or cold beverages or liquids on the screen display surface.

  • Page 9: Service And Repair Indicators

    Specifications can be found in the product data sheet on the 3M Touch Systems website at http://www.3m.com/touch/.

  • Page 10: Touch Sensor Care And Cleaning

    3M™ Multi-Touch Chassis Display User Guide Touch Sensor Care and Cleaning The touch sensor requires very little maintenance. 3M Touch Systems recommends that you periodically clean the glass touch sensor surface. Be sure to turn off your display before cleaning.

  • Page 11: Contact 3M Touch Systems

    5:30 p.m. until 8:00 p.m. US Eastern Standard Time – 9 a.m. to 5 p.m. throughout Europe. You can contact 3M Touch Systems, Inc. Technical Support (US only -- Eastern Standard Time) by calling the hot line, sending email or a fax.

  • Page 12: Setting Up Your Multi-Touch Chassis Display

    3M™ Multi-Touch Chassis Display User Guide CHAPTER 1 Setting Up Your Multi-Touch Chassis Display This chapter describes how to set up your 3M Touch Systems Multi-Touch Chassis Display. You need to complete the following tasks: • Unpack the components •...
  • Page 13 Cables Included with Your Multi-Touch Chassis Display USB Cable 9-pin RS-232 serial cable VGA Cable DVI Cable US Power Cable HDMI Cable UK power cable (optional) EU power cable (optional) Audio Cable 3M Touch Systems, Inc. Proprietary Information – TSD-45335...

  • Page 14: Connecting The Touch Display

    Before testing your touch display, make sure all cables are connected properly. Be sure to tighten all cable screws. After connection, turn on the power switch located on the back of the display. To test that the display is working properly: 1. Turn on your computer. 3M Touch Systems, Inc. Proprietary Information – TSD-45335...

  • Page 15: Mounting The Multi-Touch Chassis Display

    Adjusting the Video Display later in this chapter. Mounting the Multi-Touch Chassis Display The C4267PW Multi-Touch Chassis Display is designed to fit any type of enclosure. All 3M Touch Systems chassis displays are encased in rugged metal instead of plastic, making them easy to integrate. CAUTION To avoid the risk of glass breakage which may result in minor or moderate injury: •...

  • Page 16: Access To The Video Controls

    -- ensure these holes are not blocked during installation. Always maintain adequate ventilation to protect the display from overheating and to ensure reliable and continued operation. Note: Be sure to leave at least 2 inches clearance around fan inputs. 3M Touch Systems, Inc. Proprietary Information – TSD-45335...

  • Page 17: Video Card Requirements

    3M™ Multi-Touch Chassis Display User Guide Refer to the published specifications for the maximum and minimum operating temperature and humidity conditions. Refer to the product data sheet on the 3M Touch Systems website at http://www.3m.com/touch/. Video Card Requirements Before you connect your touch display, make sure our computer has a video card installed that supports the native video resolution of 1920 x 1080 for the Multi-Touch Chassis Display.

  • Page 18: Configuring The Display Settings

    If you do not press any buttons, the display adjustment program times out (you can adjust this time -- up to 30 seconds) and hides the menu options. You can press the Menu button at any time to display the options again. 3M Touch Systems, Inc. Proprietary Information – TSD-45335...

  • Page 19: Menu Navigation

    • Use the Up and Down buttons to increase or decrease the value of the option. • Your selection will be automatically saved. Image Menu Includes choices for Brightness, Contrast, and Sharpness. 3M Touch Systems, Inc. Proprietary Information – TSD-45335...
  • Page 20 Settings are saved automatically. Sharpness Adjusts the video quality to be sharp or blurry (special for text mode). Settings are saved automatically. Color Settings Includes choices for 9300k, 6500k, and User Defined Color. 3M Touch Systems, Inc. Proprietary Information – TSD-45335...

  • Page 21: Display Menu

    3M™ Multi-Touch Chassis Display User Guide User Defined Settings Adjust the Red, Green and Blue channels to your preference. Settings are saved automatically. Display Menu Includes choices for Auto Configure, Horizontal Position, Vertical Position, Clock and Phase. 3M Touch Systems, Inc. Proprietary Information – TSD-45335...
  • Page 22 If the bars of noise are still present, this setting can be adjusted manually performed. If the bars of noise are still present, this setting can be adjusted manually. Settings are saved automatically. Settings are saved automatically. 3M Touch Systems, Inc. Proprietary Information 3M Touch Systems, Inc. Proprietary Information – TSD-45335...

  • Page 23: Audio Menu

    Moves image horizontally on screen either left or right. Settings are saved automatically. V Position (Vertical Position) Moves images vertically on screen either up or down. Settings are saved automatically. Audio Menu Volume Mute 3M Touch Systems, Inc. Proprietary Information – TSD-45335...

  • Page 24: System Menu

    Digital video signal inputs, HDMI and Display Port, provide audio inputs. They will be a priority unless external audio input is selected. System Menu Includes choices for Input Source, Menu Settings, Languages, Aspect Ratio, Dynamic Contrast Ratio, Factory Reset, and Monitor ID. 3M Touch Systems, Inc. Proprietary Information – TSD-45335...
  • Page 25 3M™ Multi-Touch Chassis Display User Guide Source Source sets the input mode for the display either VGA, DVI, HDMI, or DP. Menu Settings Includes choices for OSD Timer, OSD Horizontal position, OSD Vertical Position, and OSD Transparency. 3M Touch Systems, Inc. Proprietary Information – TSD-45335...
  • Page 26 3M™ Multi-Touch Chassis Display User Guide OSD Timer Adjust how long the menu remains on the screen. Settings are saved automatically. 3M Touch Systems, Inc. Proprietary Information – TSD-45335...
  • Page 27 Adjusts the transparency of the OSD screen on your display. Settings are saved automatically. Language Sets the language for the OSD -- the choices are English, French, German, Italian, Spanish, Japanese and Chinese. Settings are saved automatically. 3M Touch Systems, Inc. Proprietary Information – TSD-45335...
  • Page 28 Resets the control functions back to the original factory preset values Resets the control functions back to the original factory preset values. Settings are saved Settings are saved automatically. 3M Touch Systems, Inc. Proprietary Information 3M Touch Systems, Inc. Proprietary Information – TSD-45335...

  • Page 29: Enabling Your Multi-Touch Chassis Display

    All Other Platforms When using a Windows® 7 serial connection or for Windows® XP, Vista or Linux operating systems (either USB or serial), 3M provides MicroTouch™ MT 7 Software for multi-touch drivers. This guide includes information for writing your own drivers to interface with the 3M Multi-Touch Technology.

  • Page 30: Video Alignment

    Calibration. • If you are using 3M™ MicroTouch™ MT 7 Software, launch the MT 7 Control Panel and follow the instructions on the Main tab. You'll be asked to touch 3 targets. 3M Touch Systems, Inc. Proprietary Information – TSD-45335...
  • Page 31 If you are writing your own drivers, you should provide your own video alignment tool. Use the Paint program (Start→ Programs→ Accessories→ Paint) to determine if you have multi-touch operation. Retest the accuracy after you perform a calibration. 3M Touch Systems, Inc. Proprietary Information – TSD-45335...

  • Page 33: Overview Of Usb Firmware Communications

    You should be aware of the results before executing any firmware commands. To optimize the performance of the PX controller and simplify the development of custom drivers, 3M Touch Systems recommends you use the commands listed in this appendix for current development. Communication Basics This section provides information on sending firmware commands to the controller and interpreting the responses that the controller returns.

  • Page 34: Command Set

    Table 2. Calibration Setup Stage Offset Field Size Value Description bmRequestType 0x21 Class,H2D,Interface bRequest 0x09 Set Report wValue 0x0303 Msb 03 = Feature Lsb 03 = Feature Report ID wIndex Always 0 wLength Always 8 3M Touch Systems, Inc. Proprietary Information – TSD-45335...

  • Page 35: Determining Target Areas

    Windows-based system. Your operating system may be different. The illustration below shows the coordinates of the calibration targets and display corners. The corners show the video coordinates in parentheses and the touch screen coordinates in brackets. 3M Touch Systems, Inc. Proprietary Information – TSD-45335...

  • Page 36: Get Feature - Getstatus

    POC Status – The status of the Power-on Checks. Various controller systems are checked at power-up. If any failures in these systems are detected, a POC flag is set. The POC status field reports the state of these flags. 3M Touch Systems, Inc. Proprietary Information – TSD-45335...

  • Page 37: Get Feature - Getmaxcount

    Table 10. Data Stage (controller response) Offset Field Size Value Description Report ID 0x12 Feature Report ID Max Count 0x1E Number of actual fingers supported Note: The number of actual contacts reported may exceed this number. 3M Touch Systems, Inc. Proprietary Information – TSD-45335...

  • Page 38: Set Feature - Reset

    Table 13. Restore Defaults -- Setup Stage Offset Field Size Value Description bmRequestType 0x21 Class,H2D,Interface bRequest 0x09 Set Report wValue 0x0303 msb=03=Feature lsb=03= Feature Report ID wIndex Always 0 wLength Always 8 3M Touch Systems, Inc. Proprietary Information – TSD-45335...

  • Page 39: Asynchronous Reports

    Touch Report Structure Touch Report See table 16 Touch Report Structure Touch Report See table 16 Touch Report Structure Actual Count 1 to 60 Number of valid touch reports Not used Not used 3M Touch Systems, Inc. Proprietary Information – TSD-45335...
  • Page 40 X ( 0-7FFF) X msb 0xXX Y lsb 0xXX Y ( 0-7FFF) Y msb 0xXX Width lsb 0xXX Width ( 0-7FFF) Width msb 0xXX Height lsb 0xXX Height ( 0-7FFF) Height msb 0xXX 3M Touch Systems, Inc. Proprietary Information – TSD-45335...

  • Page 41: Troubleshooting & Maintenance

    If you have a problem setting up or using your display, you may be able to solve it yourself. Before calling 3M Touch Systems, try the suggested actions that are appropriate to the problems you are experiencing with the display. You may also want to consult your video card user’s manual for additional troubleshooting advice.

  • Page 42: Troubleshooting The Touch Sensor

    • Disconnect the power cable and plug it back in. • Calibrate the touch sensor for the current video resolution and Touch sensor is not accurate operating system. Refer to the Video Alignment section in Chapter 3 for additional information. 3M Touch Systems, Inc. Proprietary Information – TSD-45335...

  • Page 43: Power Management

    To set the period of time after which the PC will invoke the power management feature, refer to the user manual that came with your video card or PC. The touch sensor will remain on throughout this sequence. 3M Touch Systems, Inc. Proprietary Information – TSD-45335...

  • Page 44: Regulatory Information

    This Class B digital apparatus meets all requirements of the Canadian Interference- Causing Equipment Regulations. Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. 3M Touch Systems, Inc. Proprietary Information – TSD-45335...

  • Page 45: Fcc Warning

    Also, any unauthorized changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this device. 3M Touch Systems is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.

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