HP ProDesk 400 G2 Small Form Factor Maintenance And Service Manual page 117

Control panel message
1720-SMART Hard Drive Detects Imminent
Failure
1796-SATA Cabling Error
1797-SATA Drivelock is not supported in RAID
mode.
1801-Microcode Patch Error
2200-PMM Allocation Error during MEBx
Download
2201-MEBx Module did not checksum correctly
2202-PMM Deallocation Error during MEBx
cleanup
Description
Hard drive is about to fail. (Some hard drives
have a hard drive firmware patch that will fix an
erroneous error message.)
One or more SATA devices are improperly
attached. For optimal performance, the SATA 0
and SATA 1 connectors must be used before
SATA 2 and SATA 3.
Drivelock is enabled on one or more SATA hard
drives, and they cannot be accessed while the
system is configured for RAID mode.
Processor is not supported by ROM BIOS.
Memory error during POST execution of the
Management Engine (ME) BIOS Extensions
option ROM.
Memory error during POST execution of the
Management Engine (ME) BIOS Extensions
option ROM.
Memory error during POST execution of the
Management Engine (ME) BIOS Extensions
option ROM.
Recommended action
1. Determine if hard drive is giving correct
error message. Run the Drive Protection
System test under using F2 Diagnostics
when booting the computer.
2. Apply hard drive firmware patch
if applicable. (Available at
http://www.hp.com/support.)
3. Back up contents and replace hard drive.
Ensure SATA connectors are used in ascending
order. For one device, use SATA 0. For two
devices, use SATA 0 and SATA 1. For three
devices, use SATA 0, SATA 1, and SATA 2.
Either remove the Drivelocked SATA device or
disable the Drivelock feature. To disable the
Drivelock feature, enter Computer Setup,
change Storage > Storage Options > SATA
Emulation to IDE, and select File > Save
Changes and Exit. Reenter Computer Setup and
select Security > Drivelock Security. For each
listed Drivelock-capable SATA device, ensure
Drivelock is Disabled. Lastly, change Storage >
Storage Options > SATA Emulation back to
RAID and select File > Save Changes and Exit.
1. Upgrade BIOS to proper version.
2. Change the processor.
1. Reboot the computer.
2. Unplug the power cord, re-seat the
memory modules, and reboot the
computer.
3. If the memory configuration was recently
changed, unplug the computer, restore
the original memory configuration, and
reboot the computer.
4. If the error persists, replace the system
board.
1. Reboot the computer.
2. Unplug the power cord, re-seat the
memory modules, and reboot the
computer.
3. If the memory configuration was recently
changed, unplug the power cord, restore
the original memory configuration, and
reboot the computer.
4. If the error persists, replace the system
board.
1. Reboot the computer.
2. Unplug the power cord, re-seat the
memory modules, and reboot the
computer.
POST numeric codes and text messages 109