Troubleshooting - Phonak ComPilot II User Manual

9. Troubleshooting

For any problems not listed in this user guide, please contact
your hearing care professional.
Most probable cause
During Bluetooth pairing my other device is prompting for a
code, what do I have to enter?
½ The pairing code is required
for the initial coupling of
ComPilot II with your Bluetooth
device ("pairing").
I hear intermittency during an audio transfer via ComPilot II.
½ The Bluetooth device is too
far away, or worn in a back
pocket (body shielding).
½ ComPilot II searches for known
devices for 2 minutes after
switching on.
½ A phone connected to other
devices such as a PC may
not be able to continuously
stream music.
46
Remedy
½ Enter 0000 (four zeros) when
prompted for a code..
½ Do not to exceed the maximum
distance (15-30 ft.) and keep
Bluetooth devices in front of
you.
½ After 2 minutes, ComPilot II
will stop searching and the
intermittency will stop.
½ When using your Bluetooth
phone as music player,
disconnect it from other
devices such as PCs.