Phonak ComPilot II User Manual page 48

9. Troubleshooting
Most probable cause
ComPilot II is no longer recognized by the phone or other
Bluetooth device to which it was previously paired.
½ 2 minutes after not finding a
device, ComPilot II will stop
seeking devices to save power.
½ The devices are too far away
from each other.
½ ComPilot II can be paired to a
maximum of 8 different
Bluetooth devices. If the
internal memory is full, new
pairings may overwrite
previous pairings.
½ Pairing was deleted.
I am not streaming but the hearing aids keeps switching
between the Bluetooth and the normal hearing aid program.
½ Your phone sends sounds to
ComPilot II due to incoming
SMS or mails.
½ Phone key tones are switched
on.
I hear my phone's key-press tones in my hearing aids.
½ The key-press tones may be
enabled on your phone.
48
Remedy
½ Switch ComPilot II off.
Wait until the red indicator
switches off, then turn
device on again.
½ Bring devices within 1 meter
range and try again.
½ Repeat the pairing between
ComPilot II and the Bluetooth
device which was over-
written.
½ Repeat the pairing between
ComPilot II and the Bluetooth
device which was deleted.
½ Disable the system sounds for
reminders, alarms, SMS, etc.
via your phone menu.
½ Switch off phone key tones via
your phone menu.
½ Deactivate key-press and
confirmation tones on your
phone. Please refer to the
phone's user guide.