Phonak ComPilot II User Manual page 51

Most probable cause
My phone rings but the name of the caller is not heard
acoustically.
½ The Caller identification
feature is not available or not
enabled on your phone.
½ Two phones are connected to
your ComPilot II.
½ Caller identification may be
switched off.
During a phone call the other party has difficulty hearing me.
½ ComPilot II microphone
openings may be covered.
½ ComPilot II may not be worn
correctly.
½ ComPilot II may rub against
clothing.
Remedy
½ Please refer to the phone's
user guide to check the
availability of this feature.
½ If two phones are connected
Caller identification is only
available on the phone that
was last paired to ComPilot II.
½ Please ask your hearing care
professional to enable Caller
identification on your
ComPilot II.
½ Make sure the microphone
openings are not covered by
part of your body, clothing
or dirt and debris.
½ Do not turn ComPilot II
sideways and make sure the
neckloop plugs point towards
your mouth as you speak.
½ Reduce movement while you
speak, or consider using the
external microphone (optional).
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