Phonak CROS User Manual
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Phonak CROS User Manual

Phonak CROS User Manual

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Phonak CROS
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  • Page 1 Phonak CROS User Guide...
  • Page 2 Manufacturer: Phonak AG Laubisrütistrasse 28 CH-8712 Stäfa Switzerland EU Representative: Phonak GmbH D-70736 Fellbach-Oeffingen Germany 0459 www.phonak.com...

  • Page 3: Table Of Contents

    Contents 1. Welcome 2. Important safety information: Please read before operating your Phonak CROS system for the first time Hazard warnings Information on product safety 3. Phonak CROS system description 4. Step-by-step instructions for using the Phonak CROS system Step 1. Getting to know your Phonak CROS transmitter Step 2.
  • Page 4 Step 8. Removing the Phonak CROS transmitter Step 9. Turning off the Phonak CROS transmitter Step 10. Changing the battery 5. Care and maintenance 6. Troubleshooting 7. Wireless Accessories and FM systems Wireless Accessories FM systems 8. Service and warranty 9.
  • Page 5 This user guide is valid for: Wireless models Phonak CROS Phonak CROS H2O Phonak CROS 312 Phonak CROS 13...

  • Page 6: Welcome

    Please read these user instructions thoroughly in order to benefit from all the possibilities your new Phonak CROS system has to offer. With proper use and care, you will be able to enjoy your Phonak CROS system for many years to come.

  • Page 7: Important Safety Information

    Infrequent use of a Phonak CROS system does not permit a user to attain full benefit from it. The use of a Phonak CROS system is only part of hearing habilitation and may need to be supplemented by auditory training and instruction in lipreading.
  • Page 8 ! Do not use the hearing aids in explosive areas (mines or industrial areas with danger of explosions). ! Phonak CROS system batteries are toxic if they are swallowed! Keep out of reach of children and mentally challenged people or pets. If batteries...

  • Page 9: Information On Product Safety

    I Your Phonak CROS H2O is resistant to water, sweat and dust under the conditions listed in chapter 5. After exposure to any of these elements the Phonak CROS H2O must be cleaned and dried, as the hearing aid contains sensitive electronic parts.
  • Page 10 Ask your hearing care professional about suitable drying methods. I When you are not using your Phonak CROS system, leave the battery compartment open so that any moisture can evaporate. Make sure that you always completely dry your Phonak CROS system after use.
  • Page 11 Phonak CROS systems. We recommend that you remove them before undergoing X-ray procedures and keep them outside the room. I Do not use your Phonak CROS system in areas where electronic equipment is prohibited. I In the event that Phonak CROS accidentally falls...

  • Page 12: Phonak Cros System Description

    3. Phonak CROS system description The Phonak CROS system is a hearing application for unilateral hearing loss to compensate the head shadow effect for sounds originating on the unaidable side. The Phonak CROS transmitter is placed on the unaidable ear and transmitts sounds to the Phonak hearing aid on the other ear.
  • Page 13 Phonak CROS system description The following table shows what battery you need for your hearing aid model. Model Zinc air battery size ANSI (marking on package) code code 312 (brown) Phonak CROS PR41 7002ZD 13 (orange) Phonak CROS H2O PR48...
  • Page 14 Option A: with Phonak CROS Retention Phonak CROS Phonak CROS H2O a Phonak CROS Retention b Microphone input with microphone protector c Push button d Battery compartment with ON / OFF switch...
  • Page 15 Phonak CROS system description Option B: with CROS SlimTube Phonak CROS Phonak CROS H2O a CROS SlimTube b Earpiece: Dome (detachable) c Microphone input with microphone protection d Push button e Battery compartment with ON/OFF switch...
  • Page 16 Option C: with Phonak CROS Tip Phonak CROS Phonak CROS H2O a Earpiece: Phonak CROS Tip b Battery compartment with ON/OFF switch c Push button d Microphone input with microphone protector e Retention f Removal handle...
  • Page 17 Phonak CROS system description HS-model FS-model a Custom made shell b Wax protection system c Battery compartment with ON/OFF switch d Protected microphone inlet e Push button f Right or left indicator (right=red, left=blue) g Vent...

  • Page 18: Step-By-Step Instructions For Using The Phonak Cros System

    4. Step-by-step instructions for using the Phonak CROS system The following chapter provides step-by-step instructions on how to use your Phonak CROS system. Please follow these steps carefully. The handling of all BTE transmitters is the same. Only the BTE transmitter model Phonak CROS will be shown.
  • Page 19 Using your Phonak CROS system Your hearing care professional can configure your Phonak CROS transmitter push button as either a volume control or a program selector. To increase the volume, press the push button on your right instrument*. To decrease the volume, press the push button on your left instrument* (Fig.
  • Page 20 Left Right Decrease Increase volume volume Fig. 1b...

  • Page 21: Step 2. Battery Preparation

    Using your Phonak CROS system In order to change a hearing program, press the push button displayed (Fig. 1c/1d). Fig. 1c Fig. 1d Step 2. Battery preparation Remove the protective foil from the new battery (Fig. 2). Wait for two minutes before inserting to activate the battery.

  • Page 22: Step 3. Inserting The Battery

    Step 3. Inserting the battery Take the Phonak CROS transmitter in your hand (Fig. 3a/3c) and open the battery door. Insert the battery so that you see the + symbol on the battery (Fig. 3b/3d). Fig. 3a Fig. 3b Fig. 3c...

  • Page 23: Step 4. Turning On The Phonak Cros Transmitter

    Using your Phonak CROS system Step 4. Turning on the Phonak CROS transmitter The Phonak CROS transmitter is switched on by closing the battery compartment (Fig. 4a/4b). Fig. 4a Fig. 4b I Open and close the battery compartment gently and carefully.

  • Page 24: Step 5. Placing The Phonak Cros Transmitter

    The Phonak CROS transmitter is now switched on. It can take up to 15 seconds before it starts. (When you wear the hearing aid, you will hear an acoustic signal). Step 5. Placing the Phonak CROS transmitter This step shows you how to correctly place the Phonak CROS transmitter.
  • Page 25 Using your Phonak CROS system Step 5.1 Identifying the Phonak CROS transmitter for the right or left ear Color indicator: right = red / left = blue Phonak CROS Phonak CROS H2O Phonak CROS ITE Fig. 5a Fig. 5b Fig. 5c...
  • Page 26 Fig. 5e Fig. 5f You have now successfully placed the Phonak CROS transmitter. Now insert your hearing aid by using the specific user guide. You place a left Phonak CROS transmitter in the same way (marked in blue, see step 5.1)
  • Page 27 (red mark, see step 5.1) behind your right ear (Fig. 5g). Place the retention between your thumb and forefinger. Insert the Phonak CROS Tip deep enough into the ear canal so that the retention lies flat on your ear (Fig. 5h).
  • Page 28 You have now successfully placed the Phonak CROS transmitter. Now insert your hearing aid by using the specific user guide. You place a left Phonak CROS transmitter in the same way (marked in blue, see step 5.1) Step 5.4 Placing a BTE CROS transmitter with a CROS...
  • Page 29 Using your Phonak CROS system Insert the tip of the Phonak CROS transmitter into the ear canal (see the part circled in green in Fig. 5i ). Carefully pull on your earlobe and push the Phonak CROS transmitter into the correct position. Ensure that it is positioned securely.

  • Page 30: Step 6. Adjusting The Volume

    Step 6. Adjusting the volume Your hearing care professional can configure your Phonak CROS transmitter push button as either a volume control or a program selector. To increase the volume, press the push button on your right instrument*. To decrease the volume, press the push button of your left instrument*.
  • Page 31 Using your Phonak CROS system Left Right Decrease volume Increase volume Fig. 6b...

  • Page 32: Step 7. Selecting The Hearing Program

    Step 7. Selecting the hearing program In order to select or change a hearing program, press the push button displayed in (Fig. 7a/7b). Fig. 7a Fig. 7b If you press it again, you change to the next program. A signal indicates the change. A signal tone can only be easily heard if you have turned on the hearing aid and you are wearing it correctly.

  • Page 33: Step 8. Removing The Phonak Cros Transmitter

    Using your Phonak CROS system Step 8. Removing the Phonak CROS transmitter Step 8.1 Removing the BTE CROS transmitter with a Phonak CROS Retention Grasp the Phonak CROS transmitter by the Phonak CROS Retention and carefully remove it from your ear (Fig. 8a).
  • Page 34 Step 8.3 Removing the BTE CROS transmitter with a CROS SlimTube Follow the instructions in Step 8.2, as this procedure is identical. I In very rare cases, the dome can remain in your ear canal when removing the hearing tube from the ear.
  • Page 35 Put your thumb behind your lobe (directly behind the hard cartilage, Fig. 8c) and gently press your ear upward to push the Phonak CROS transmitter out of the canal. In order to help it along, make chewing movements with your jaw.

  • Page 36: Step 9. Turning Off The Phonak Cros Transmitter

    Grasp the protruding Phonak CROS transmitter and remove it (Fig. 8d). Fig. 8d Step 9. Turning off the Phonak CROS transmitter You can turn off your Phonak CROS transmitter by opening the battery compartment (Fig. 9a/9b). Fig. 9a Fig. 9b...

  • Page 37: Step 10. Changing The Battery

    Using your Phonak CROS system Step 10. Changing the battery Your Phonak CROS transmitter will indicate with a double beep, that the battery soon needs to be changed. You typically have up to 30 minutes to change the battery, however this can differ and might be considerably shorter.

  • Page 38: Care And Maintenance

    Phonak CROS H2O is WaterResistant! Phonak CROS H2O is resistant to water, sweat and dust under the following conditions: S The battery door is fully closed. Ensure that no foreign object such as hair is caught in the battery door when it is closed.
  • Page 39 Never wash or clean the microphone protection (see chapter 3). Doing so could cause it to loose its special acoustic features. Try to avoid touching this protection, e. g. when inserting or operating the Phonak CROS system. Phonak CROS and Phonak CROS ITE Phonak CROS and the Phonak CROS ITE are not WaterResistant.
  • Page 40 Clean the surfaces with a lint-free cloth. Never use cleaning agents such as household detergents, soap, etc. for cleaning your Phonak CROS system. If you need to clean your Phonak CROS system intensively, ask your hearing care professional for advice and information on filters or drying capsules.

  • Page 41: Troubleshooting

    If the problem persists, contact your hearing care professional. Phonak CROS system sound softer than usual / no sound First check whether you can adjust and make the sound louder with the volume control. Check whether the battery is correctly inserted and properly fitted, adjust the fit if necessary.
  • Page 42 If this is the case, but the problem persists, please consult with your hearing care professional. Pain or inflammation in your ear Remove the Phonak CROS system and consult with your hearing care professional. If the problem is serious, please contact your physician.

  • Page 43: Wireless Accessories And Fm Systems

    7. Wireless Accessories and FM systems 7.1 Wireless accessories The Phonak CROS system allows the use of wireless accessories with the hearing aid. Phonak has developed a broad range of wireless accessories for a convenient control of your hearing aid. It includes remote controls, wireless audio streaming devices for connection to TV (via TVLink), cell phones etc.

  • Page 44: Fm Systems

    Phonak CROS transmitter side will not be received in the hearing aid. 7.2 FM systems The Phonak CROS system allows the use of FM systems with the hearing aid. FM systems are wireless communication systems, consisting of a transmitter and a receiver.
  • Page 45 Wireless Accessories and FM systems Receiver Transmitter Receiver MP3 Player/ Audio source* Cell phone * Non wireless audio sources can be connected by wiring directly to the transmitter. The sound is transmitted clearly and directly to the hearing aid in the form of radio signals – without disruptive background noises or echoes.
  • Page 46 Phonak is a leader in FM communication. In order to take advantage of the benefits of these high-tech radio systems, consult with your hearing care professional. If you already have an FM system and need additional information on using this system, please consult the relevant user instructions on the FM transmitter or the FM receiver.

  • Page 47: Service And Warranty

    8.2 International warranty Phonak offers a one year limited international warranty, valid starting from the date of purchase. This limited warranty covers manufacturing and material defects in the hearing aid itself, but not accessories such as batteries, tubes, earmolds, external receivers.

  • Page 48: Warranty Limitation

    8.3 Warranty limitation This warranty does not cover damage from improper handling or care, exposure to chemicals or undue stress. Damage caused by third parties or non-authorized service centers renders the warranty null and void. This warranty does not include any services performed by a hearing care professional in their office.

  • Page 49: Compliance Information

    93/42/EEC as well as the Radio and Telecommunications Terminal Equipment Directive 1999/5/EC. The full text of the Declaration of Conformity can be obtained from the manufacturer or the local Phonak representative whose address can be taken from the list on www.phonak.com (Phonak worldwide locations). Australia: 15398...
  • Page 50 Canada IC: 2262A-WHSSAN1 2262A-WHSITE1 BTE: Phonak CROS & Phonak CROS H2O ITE: Phonak CROS 312 & Phonak CROS 13 Notice 1: This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada. Operation is subject...
  • Page 51 Compliance information Notice 3: This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules and ICES-003 of Industry Canada. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

  • Page 52: Information And Description Of Symbols

    This symbol indicates that the products described in these user instructions adhere to the requirements for an applied part of Type B of EN 60601-1. The surface of the CROS system is specified as applied part of Type B.
  • Page 53 10. Information and description of symbols EMC and Radio communications compliance label Australia. This symbol indicates that it is important for the user to read and take into account the relevant information in these user guides. This symbol indicates that it is important for the user to pay attention to the relevant warning notices in these user guides.
  • Page 54 Atmospheric pressure: 200 hPA to 500 hP The symbol with the crossed-out garbage bin is to make you aware that this CROS system may not be thrown away as normal household waste. Please dispose of old or unused Phonak CROS systems, at waste...
  • Page 55 Notes...

This manual is also suitable for:

Cros 13Cros h2oCros 312

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