Phonak ComPilot II User Manual page 53

Most probable cause
I have interruptions while my audio streaming is active.
½ The neckloop antenna is
broken.
½ ComPilot II is too far away
from the hearing aids while
streaming.
½ Hearing aids are not worn
correctly.
½ Bluetooth signal is out of
range.
½ Bluetooth transmitter is
affected by an obstacle
(e.g. cellular phone).
I cannot hear the demo sound.
½ Hearing aids are not worn
correctly
½ ComPilot II is not worn
correctly or switched Off
½ The neckloop is broken
Remedy
½ Replace the neckloop.
½ Wear the ComPilot II with the
neckloop around your neck or
check if neckloop cable is
plugged in the ComPilot II
correctly.
½ Wear ComPilot II in upright
position.
½ Keep the Bluetooth device.
within the operating range.
½ Make sure your hearing aids
are inserted correctly
½ Wear the ComPilot II with the
neckloop around your neck or
check if neckloop cable is
plugged in the ComPilot II
correctly
½ Make sure the ComPilot II is
charged and switched on
½ Replace the neckloop
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