Phonak ComPilot II User Manual page 50

9. Troubleshooting
Most probable cause
½ ComPilot II is not paired to
the phone.
½ The distance is too great
between ComPilot II and the
phone.
The phone is ringing, the Audio indicator is solid blue but
there is no ringing signal through the hearing aids.
½ ComPilot II is out of range of
the hearing aids.
½ Phone is set to vibrate.
½ You are already on a
phone call and a second
call cannot be recognized.
50
Remedy
2. Restart ComPilot II by
switching it off and then on.
The ComPilot II Bluetooth
functionality will be
automatically reactivated.
3. Activate ComPilot II by
selecting it in the phone's
"Active device" menu.
4. Reduce the distance between
ComPilot II and the phone.
½ Follow the pairing process in
this guide.
½ Wear ComPilot II around your
neck. Keep distance to phone
<10 m (<30 ft).
½ Wear ComPilot II correctly
around your neck with both
neckloop plugs firmly plugged
in.
½ Enable ring tone on phone.
½ Hang up the first phone call,
then accept the second call.