Phonak ComPilot Air II User Manual
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Phonak ComPilot Air II User Manual

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Summary of Contents for Phonak ComPilot Air II

  • Page 1 Phonak ComPilot Air II User Guide...

  • Page 2: Table Of Contents

    Contents 1. Welcome 2. Getting to know your ComPilot Air II 2.1 Legend 3. Getting started 3.1 Setting up the power supply 3.2 Charging the battery 3.3 Switching On or Off 3.4 How to wear 3.5 Sound demonstration 4. Phone calls using ComPilot Air II 4.1 How it works...
  • Page 3 5. Streaming audio 5.1 Streaming audio via Bluetooth® 5.2 Streaming audio from TV 6. Using ComPilot Air II as a remote control 6.1 Changing the volume 6.2 Changing the program 6.3 More remote control information 7. More detailed information 7.1 Main button functionality 7.2 Locking the buttons...
  • Page 4 8. Troubleshooting 9. Service and warranty 9.1 Local warranty 9.2 International warranty 9.3 Warranty limitation 10. Compliance information 11. Information and explanation of symbols 12. Important safety information...

  • Page 5: Welcome

    1. Welcome Your ComPilot Air II is a premium-quality product developed by Phonak, one of the world�s leading companies in hearing technology. Please read the user instructions thoroughly in order to benefit from all the possibilities your hearing system offers.

  • Page 6: Getting To Know Your Compilot Air

    MP3 players are supported. Enjoy speech and music from other multimedia devices, such as computers, TVs or music players. ComPilot Air II can also be used as a remote control to adjust your hearing aids to different listening situations. Please note that your hearing care professional must configure your ComPilot Air II before it can be used as a remote control.

  • Page 7: Legend

    2.1 Legend Buttons Main Volume up / down On / Off switch Inputs Microphone opening Charging input (mini-USB) Others Indicator light Securing cord eyelet Retaining clip...

  • Page 8: Getting Started

    3. Getting started ComPilot Air II must be set up and charged before use. 3.1 Setting up the power supply Select the adapter that corresponds to your country. J First, insert the top round end of the adapter into the round corner of the power supply.

  • Page 9: Charging The Battery

    J Plug the power supply into a power outlet. The indicator light is red during charging and will turn green when charging is complete. ComPilot Air II has a non-removable rechargeable battery. Before using ComPilot Air II for the first time, charge it for at least 3 hours.

  • Page 10: Switching On Or Off

    It is safe to leave ComPilot Air II connected to the charger overnight. The full performance of a new battery is achieved after three complete charge and discharge cycles. 3.3 Switching On and Off Slide the power switch as shown to turn ComPilot Air II on or off.
  • Page 11 J Switch ComPilot Air II on. J Clip it securely on to your clothing. Distance to the mouth: J The best results are achieved at 20 cm (8"). J A distance of 40 cm (16") to your hearing aids should not be exceeded.

  • Page 12: Sound Demonstration

    3.5 Sound demonstration Wear your hearing aids and clip ComPilot Air II securely to your clothing within 40 cm (16") of your hearing aids (see chapter 3.4). Press and hold the main button while switching on the device. The indicator light will turn pink.
  • Page 13 (see chapter 7.8). If you cannot hear the sound demonstration, please consult the troubleshooting section. The default language setting of ComPilot Air II is English and can be configured by your hearing care professional or the Phonak RemoteControl App (see chapter 7.9).

  • Page 14: Phone Calls Using Compilot Air

    During a call you will hear the caller's voice directly in your hearing aids. ComPilot Air II picks up your voice through its own microphone. Speak into ComPilot Air II – not into the phone – when a call is in progress.

  • Page 15: Initial Pairing To A Phone

    Bluetooth devices in the connectivity setting menu. J Switch ComPilot Air II off. J Press and hold the volume up button. J Turn ComPilot Air II on while holding the volume up button. J Release the volume up button when the indicator light starts rapidly blinking blue.
  • Page 16 J Your phone shows a list of found Bluetooth devices. Select “Phonak ComPilot Air II” from this list and enter code “0000” if prompted. J ComPilot Air II requires access to your phone book. When prompted accept the request. J After successful pairing, the indicator light will stop rapidly blinking blue.

  • Page 17: Connecting To The Phone

    4.3 Connecting to your phone Wear your hearing aids and clip ComPilot Air II securely to your clothing within 40 cm (16") distance of your hearing aids and switch them on (see chapter 3.4). After your phone has been paired to ComPilot Air II, they will automatically connect to each other.

  • Page 18: Making A Call

    The connection will be maintained as long as the devices remain on and within range. ComPilot Air II can connect to two phones at the same time but only one call at a time is possible. When pairing to a phone we recommend disabling the phone key tones and SMS alerts.

  • Page 19: Accepting A Call

    4.5 Accepting a call When a call is received on your phone: J ComPilot Air II indicator light will show a solid blue light. J It will take about 2 seconds before you hear the ringtone through your hearing aids.

  • Page 20: Ending A Call

    4.6 Ending a call Press the main button to end the call. You can also end a call on your phone instead of your ComPilot Air II. You will hear the previously active program or audio source. 4.7 Advanced phone options...
  • Page 21 Setting your phone volume Use your phone’s volume buttons to adjust the phone volume to a comfortable level. Surrounding sounds picked up by your hearing aids are reduced according to the settings made by your hearing care professional. For an additional reduction of surrounding sounds: J Press and hold the volume down button 2 sec for more reduction.
  • Page 22 How to wear ComPilot Air II during phone calls J During phone calls, wear ComPilot Air II clipped securely to your clothing as shown. Note: Maximum distance between ComPilot Air II and the phone is 5–10 m (15–30 ft). J In very noisy environments, you can move ComPilot...

  • Page 23: Additional Features

    Your phone must support these features. Please consult your phone user manual for details. Caller’s name announcement By default, ComPilot Air II will announce the caller's name as shown on the phone display (caller identification). The following features can be enabled separately.
  • Page 24 5. Transfer call: This allows you to hand your phone to another person. Your hearing aids will switch back to the previously active hearing program. To transfer the call back to ComPilot Air II, press and hold the main button. The call will now resume...

  • Page 25: Streaming Audio

    5.1 Streaming audio via Bluetooth Streaming audio via cell phone You can stream music wirelessly from your cell phone: J Make sure ComPilot Air II is connected to your phone as described in chapter 4.3. J Use your phone music player to play music.
  • Page 26 J Release the volume up button when the indicator light starts rapidly blinking blue. J Start the pairing process on the Bluetooth device within 1 minute according to the device’s user guide and use code “0000” if prompted. J After successful pairing, the indicator light will stop rapidly blinking.
  • Page 27 Please refer to the device’s user guide or dealer support if you cannot complete the pairing procedure with the generic steps described. Maximum ComPilot Air II streaming time is 4 hours with a fully charged battery. Note: During streaming, ComPilot Air II cannot be used as a hearing aid remote control.

  • Page 28: Streaming Audio From Tv

    5.2 Streaming audio from TV It is recommended to use the dedicated and optimized Phonak TVLink II basestation for watching TV or listening to music through a television. It offers the following benefits: J Wireless transmission up to 30 meters (90 ft).

  • Page 29: Using Compilot Air Ii As A Remote Control

    Before this functionality can be used, your hearing care professional must enable the remote control in ComPilot Air II. If ComPilot Air II is used as a handheld remote control: J Max. distance to the hearing aids is 55 cm / 22".

  • Page 30: Changing The Program

    Reducing surrounding sounds You can reduce the surrounding sounds with a single button press. This may be helpful during music or phone streaming. The level of reduction is set by your hearing care professional. J Press and hold the volume down button (>2 sec) for more reduction.

  • Page 31: More Remote Control Information

    J Press and hold the main button (>2 sec) to select your favorite hearing program or jump to your start-up program configured by your hearing care professional or using the Phonak RemoteControl App. J Both hearing aids are controlled at the same time.

  • Page 32: More Detailed Information

    7. More detailed information 7.1 Main button functionality The Main button has multiple functionalities: 1. Phone: It accepts and ends a phone call. 2. Stream: It pauses and resumes the streaming from an audio device. A long press (2 sec) will disconnect the streaming and programs can be changed again.

  • Page 33: Locking The Buttons

    7.2 Locking the buttons To prevent the buttons from being accidentally pressed: J Press the volume up and down buttons simultaneously to lock or unlock the buttons. J The indicator light will blink red 3 times, indicating that the buttons are locked.

  • Page 34: Switching Off The Indicator Light

    7.3 Switching off the indicator light If the indicator light is distracting: J Lock the ComPilot Air II as described in chapter 7.2. J During the locked state the indicator light remains switched off. A low battery indicator will still be shown.
  • Page 35 It must be re-started via the phone menu. J Multiple sources: After each press of the main button, ComPilot Air II selects the next connected source in a fixed sequence. J Every connected audio source has a fixed place in the sequence, as shown in the picture.

  • Page 36: Understanding The Indicator Lights

    7.5 Understanding the indicator light Bluetooth pairing Rapid blink blue 1 Bluetooth device Short blink blue connected 2 Bluetooth Double-blink blue devices connected Phone or music Solid blue via Bluetooth Demo sound playing Solid pink Charging Solid Red...
  • Page 37 Charged and full battery Solid green Switching On Green 2 seconds Switching Off Solid red for 2 seconds Battery above 10% Slow blink green Less than 10% battery left. Short flash red Please charge Enable / Triple flash red (locked) disable lock state Triple flash green (unlocked)

  • Page 38: Deleting Paired Bluetooth Devices

    ComPilot Air II. Deleting the pairing of Bluetooth devices removes the ability to connect to any previously paired Bluetooth device. 1. Turn ComPilot Air II on while pressing the volume up button. 2. Release the volume up button only after 10 seconds when the rapidly blue blinking indicator light turns green.

  • Page 39: Caller Identification

    7.7 Caller identification ComPilot Air II is able to tell you the name of the caller. ComPilot Air II will try to access information about the caller from your phone book. It will be spoken through your hearing aids as follows: J The stored name in your phone’s phonebook.

  • Page 40: Voicealerts (Spoken Messages)

    ComPilot Air II battery and during the Bluetooth pairing process. J Standard: Additional information about switching ComPilot Air II on or off, start or end charging during streaming, input source selection announcements. J Detailed: Additional information about start or end...

  • Page 41: Phonak Remotecontrol App

    7.9 Phonak RemoteControl App The Phonak RemoteControl App is a Smartphone application, which offers additional control of your hearing aids. Features are shown on your Smartphone screen and give you the ability to configure your hearing system. Experience more: J Individual left / right volume control.

  • Page 42: Troubleshooting

    Bluetooth devices in pocket (body shielding). front of you. J After 2 minutes, ComPilot J ComPilot Air II searches for Air II will stop searching and known devices for 2 minutes the intermittency will stop. after switching on.
  • Page 43 J To change the volume of the J Different audio sources have different outputs. phone, or any other sound source to ComPilot Air II, use the volume control of that external device. I have difficulties understanding the phone conversation in a noisy environment.
  • Page 44 Causes What to do ComPilot Air II is no longer recognized by my phone or other Bluetooth devices to which it was previously paired. J Switch ComPilot Air II off. J 2 minutes after not finding a Wait until the red indicator...
  • Page 45 J Stop the music player via your phone menu after the phone is connected. Every time I get in my car the ComPilot Air II connection to my phone behaves unexpectedly. J The car Bluetooth system J Consider disconnecting the car connects to your phone.
  • Page 46 3. Activate ComPilot Air II by selecting it in the phone’s “Active device” menu. 4. Reduce the distance to phone. J ComPilot Air II is not paired J Follow the pairing process in to your phone. this guide. J The distance is too great...
  • Page 47 What to do My phone is ringing, the indicator light is solid blue but there is no ringing signal through my hearing aids. J ComPilot Air II is out of range J Wear ComPilot Air II of your hearing aids.
  • Page 48 J Suggest to your callers that they increase their phone volume. ComPilot Air II is unresponsive or there is no indicator light when switching On. J ComPilot Air II battery may J Charge for at least 1 hour.
  • Page 49 Causes What to do The operating time of my ComPilot Air II is reduced substantially. J Charge for at least 3 hours J The battery typically needs the first time you charge several charging cycles to ComPilot Air II. achieve full performance.

  • Page 50: Service And Warranty

    Please ask your hearing care professional about the terms of the local warranty. 9.2 International warranty Phonak offers a one year limited international warranty, valid as of the date of purchase. This limited warranty covers manufacturing and material defects. The warranty only comes into force if proof of purchase is shown.

  • Page 51: Warranty Limitation

    9.3 Warranty limitation This warranty does not cover damage from improper handling or care, exposure to chemicals, immersion in water or undue stress. Damage caused by third parties or non-authorized service centers renders the warranty null and void. This warranty does not include any services performed by a hearing care professional in their office.

  • Page 52: Compliance Information

    10. Compliance information Declaration of conformity Hereby Phonak AG declares that this Phonak product is in compliance with the essential requirements of the Medical Devices Directive 93/42/EEC as well as the Radio and Telecommunications Terminal Equipment Directive 1999/5/EC. The full text of the Declaration of Conformity...
  • Page 53 Notice 2: Changes or modifications made to this device not expressly approved by Phonak may void the FCC authorization to operate this device. Notice 3: This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules and ICES-003 of Industry Canada.
  • Page 54 However, there is no guarantee that interference will not occur in a particular installation. If this device does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: J Reorient or relocate the receiving antenna.

  • Page 55: Information And Explanation Of Symbols

    11. Information and explanation of symbols With the CE symbol, Phonak AG confirms that this Phonak product meets the requirements of the Medical Devices Directive 93/42/EEC as well as the R&TTE Directive 1999/5/EC on radio and telecommunications equipment. This symbol indicates that the products...
  • Page 56 Indicates the medical device manufacturer, as defined in EU Directive 93/42/EEC. This symbol indicates that it is important for the user to pay attention to the relevant warning notices in these user guides. Important information for handling and product safety. EMC and radio communications compliance label Australia.
  • Page 57 Temperature transport and storage: –20°C to +60°C (–4° to +140° Fahrenheit) Temperature operation: 0° to 40° Celsius (+32° to +104° Fahrenheit) Keep dry. Humidity transportation and storage: <90% (non condensing). Humidity operation: <95% (non condensing). Atmospheric pressure: 200 hPA to 1500 hPA.
  • Page 58 The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Phonak is under license. Other trademarks and trade names are those of their respective owners.

  • Page 59: Important Safety Information

    Implantable device before they start using a Phonak device. Stop using the Phonak device if any influence of the Phonak device on the Implantable device is experienced and contact the manufacturer of the Implantable device for advice.
  • Page 60 Changes or modifications to the device that were not explicitly approved by Phonak are not permitted. Opening the device might damage it. If problems occur which cannot be resolved by following the remedy guidelines in the troubleshooting section of this user guide, consult your hearing care professional.
  • Page 61 The mini-USB port is to be used for the described purpose only. For safety reasons, only use chargers supplied by Phonak or stabilized chargers with a rating of 5 VDC, min. 500 mA. Caution: electric shock. Do not insert plug alone into electrical outlets.
  • Page 62 Information on product safety Protect the device from excessive moisture (bathing, swimming), heat (radiator, car dashboard) or direct skin contact when sweating (workout, fitness, sport). Do not drop the device. Dropping onto a hard surface can damage the device. Special medical or dental examination including radiation described below, may adversely affect the correct functioning of your device.
  • Page 63 Clean the device using a damp cloth. Never use household cleaning products (detergent, soap, etc.) or alcohol to clean the device. Never use a microwave or other heating devices to dry the device. The digitally coded, inductive transmission technology used in the device is highly reliable and experiences virtually no interference from other devices.
  • Page 64 Other important information High-powered electronic equipment, larger electronic installations and metallic structures may impair and significantly reduce the operating range. If the hearing aids do not respond to the device because of an unusual field disturbance, move away from the disturbing field.
  • Page 66 Notes...
  • Page 68 Phonak LLC 4520 Weaver Parkway Warrenville, IL 60555 www.phonak-us.com...

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