Phonak ComPilot User Manual
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Phonak ComPilot User Manual

Phonak compilot hearing aids
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Summary of Contents for Phonak ComPilot

  • Page 1 Phonak ComPilot User Guide...

  • Page 2: Table Of Contents

    3.3 Turning the ComPilot ON and OFF 3.4 ComPilot Bluetooth pairing introduction 3.5 Wearing the ComPilot correctly 3.6 Testing sound via the ComPilot 4. Using the ComPilot as an audio streamer 4.1 Streaming music via a cable 4.2 Streaming music via Bluetooth 4.3 Watching TV...
  • Page 3 5.4 Ending a call 5.5 Advanced phone options 5.6 Using the external microphone 5.7 Locking the main button 6. Using the ComPilot as a remote control 7. Using the ComPilot with FM 8. More detailed information 8.1 Wearing the ComPilot in different ways 8.2 Managing multiple inputs to the ComPilot 42...
  • Page 4 Contents 8.6 Setting up Bluetooth 8.7 Caller identification: spoken caller names 8.8 VoiceAlerts: spoken ComPilot status 9. Troubleshooting ComPilot 10. Important safety information 10.1 Hazard warnings 10.2 Information on product safety 10.3 Other important information 11. Service and warranty 12. Compliance information...

  • Page 5: Welcome

    1. Welcome Your new ComPilot is a Swiss premium-quality product developed by Phonak, one of the world‘s leading companies in hearing technology. Please read the user instructions thoroughly in order to benefit from all the possibilities your hearing system offers.

  • Page 6: Getting To Know Your Compilot

    2. Getting to know your ComPilot The intended use of the Phonak ComPilot is to connect all Phonak wireless hearing aids wirelessly to Bluetooth®-enabled phones and devices or MP3 players for speech or stereo music. The ComPilot is also compatible with Phonak’s range of FM/Roger receivers via Europlug input.

  • Page 7: Legend

    2.1 Legend Buttons a Main ( b Volume +/- ( c Home ( d Connect ( e ON/OFF switch ( Inputs f Microphone openings g Audio input (3.5 mm jack) h FM input (Europlug) i Charging input (mini-USB) Indicators j Audio indicator k Power indicator Neckloop l Neckloop sockets...

  • Page 8: Accessories

    2. Getting to know your ComPilot 2.2 Accessories (content may vary depending on the country) o/p Universal power supply with mini-USB plug q–t US, EU, UK, AUS adapter Other optional accessories J External lapel microphone “MC1” J Short neckloop (51 cm)

  • Page 9: Getting Started

    3. Getting started 3.1 Setting up the power supply 1. Select the adapter that corresponds to your country. 2. Insert the round corner of the adapter to the round corner of the universal power supply until it is completely inserted. 3.

  • Page 10: Charging The Compilot Battery

    Power indicator J Solid red: Charging, typically 90 minutes. J Solid green: Battery fully charged. It is safe to leave the ComPilot connected to the charger overnight. I When charging your ComPilot for the first time, leave it charging for at least three hours, even if the battery indicator is not lit or turns green earlier.

  • Page 11: Turning The Compilot On And Off

    3.3 Turning the ComPilot ON and OFF Slide the Power switch ( as shown to turn the ComPilot ON or OFF. Switch the ComPilot OFF when not in use or if in storage or during transportation. For operational use switch the ComPilot ON.
  • Page 12 3. Getting started Battery status information The Power indicator shows the following: Green for 2 seconds Switching ON Blink red then solid Switching OFF for 2 seconds Slow blink green Normal operation Short blink red <20% battery left. Please charge No blinking just after Charge for at least switching ON...

  • Page 13: Compilot Bluetooth Pairing Introduction

    3.4 ComPilot Bluetooth pairing introduction Find more details on page 56. 1. Switch ON ( ) the ComPilot. 2. Press and hold the Connect ( ) and Volume ( button simultaneously for 2 seconds until the Audio indicator starts to rapidly blink blue.

  • Page 14: Wearing The Compilot Correctly

    3. Getting started 3.5 Wearing the ComPilot correctly Before any phone, music or TV streaming can take place, the ComPilot must be switched ON and worn correctly as shown below: 1. Put the neckloop around your neck (easily done when unplugging one neckloop plug).

  • Page 15: Testing Sound Via The Compilot

    2 seconds until the Audio indicator turns violet. The hearing aids will switch to the streaming mode and you will hear the ComPilot theme sound demo for 30 seconds. Use the Volume ( ) buttons to adjust the volume.

  • Page 16: Using The Compilot As An Audio Streamer

    4. Using the ComPilot as an audio streamer 4.1 Streaming music via a cable The ComPilot must be switched ON and worn correctly around your neck. 1. Insert the audio cable into the headphones socket on your audio player and start the player.

  • Page 17: Streaming Music Via Bluetooth

    (e.g., MP3 player), you can stream audio wirelessly to your hearing aids. In order to use your ComPilot with a Bluetooth enabled audio device or transmitter, you must first pair the devices. Please refer to page 56 for further details.
  • Page 18 4. Using the ComPilot as an audio streamer 3. For some Bluetooth devices it may be necessary to press “Play” on the device. 4. If the devices were paired and connected correctly streaming will start automatically and the Audio indicator will turn solid blue.

  • Page 19: Watching Tv

    4.3 Watching TV We recommend using the dedicated and optimized Phonak TVLink S or TVLink II basestation for watching They ensure low latency wireless transmission for up to 30 meters (90 ft.), offer a built-in volume control and act as a charging cradle for the ComPilot.

  • Page 20: Adjusting The Volume

    ) to increase the volume J Press ( ) to decrease the volume I Adjusting the volume on the ComPilot will have the same effect as adjusting the volume of the hearing aids. You can also change the volume of the streaming audio signal only by using the volume controls of the audio device (e.g., cellular phone, MP3 player,...

  • Page 21: Using The Compilot For Phone Calls

    5. Using the ComPilot for phone calls 5.1 Introduction Before you can use your ComPilot with your phone, you need to make sure the phone is Bluetooth enabled and complete the pairing and connection procedures (details on page 56). Caller’s voice...
  • Page 22 J It accepts and ends a phone call. J It pauses and resumes the streaming from an audio device. J It operates as a remote control (ComPilot must be configured as a remote control by your hearing care professional). Some phones are configured to play key-press tones, SMS announcements and confirmation beeps to the ComPilot.
  • Page 23 I Phone calls via Bluetooth will always take priority over other audio sources on your ComPilot. I It is not possible to change hearing aid programs during a phone call. I You will hear the caller’s voice through both hearing aids.
  • Page 24 5. Using the ComPilot for phone calls Use of ComPilot during phone calls The Bluetooth range (maximum distance between ComPilot and the phone) is 5–10 meters (15–30 ft). Outside this range the connection will be lost or you will encounter intermittency during a call.

  • Page 25: Incoming Calls

    The ComPilot must be switched ON, paired to the phone and worn correctly. When a call is received on your phone, the ComPilot Audio indicator will show a solid blue light, and you will hear the ringtone signal through your hearing aids.
  • Page 26 Accepting incoming calls To accept an incoming call, briefly press the Main ( button on your ComPilot once you hear the ringtone through your hearing aids. Speak into the ComPilot – not into the phone – when the call is in progress.
  • Page 27 It will take about 5 seconds before you hear the ringtone through your hearing aids. I For your safety, the hearing aid microphones will remain on at reduced level during phone calls and audio streaming. I Only one phone call at a time is possible. A second ringing phone is ignored while phoning.

  • Page 28: Making Phone Calls

    5. Using the ComPilot for phone calls 5.3 Making phone calls Make sure the ComPilot and your phone are connected through Bluetooth as described on page 56. Use the phone keypad to enter the number and press the phone dialing button.

  • Page 29: Ending A Call

    Audio indicator will turn solid blue. You may hear a confirmation beep through your hearing aids. 5.4 Ending a call To end a phone call via your ComPilot, briefly press the Main ( ) button. The call will terminate and your hearing aids will return to the previously-active program or audio source (such as the audio jack input).

  • Page 30: Advanced Phone Options

    Your hearing care professional may configure the following additional features on ComPilot. They will be assigned to a long press (2 seconds) of the Main )- or the Connect ( )-button: I Your phone must support these features.
  • Page 31 2. Voice dial A long press of the assigned button will start the voice dial which allows you to speak the person’s name instead of typing the number. I When using two phones at the same time (Multi Point) only the last paired phone can be used for voice dial.

  • Page 32: Using The External Microphone

    After holding or transferring a call, either a short press of the Main- or another long press of the assigned button transfers the call back to the ComPilot and the call is resumed through your hearing aids. 5.6 Using the external microphone Use the optional external lapel microphone “MC1”...

  • Page 33: Locking The Main Button

    3. Put the neckloop around your neck and switch the ComPilot ON. Jackets, etc., will not negatively influence the wireless link to your hearing aids. 5.7 Locking the main button To prevent the Main button being accidentally pressed: Briefly press the Connect and Home button simultaneously to lock or unlock the Main button.

  • Page 34: Using The Compilot As A Remote Control

    I Before the remote control functionality can be used, your hearing care professional must enable the remote control. There are two ways to use the ComPilot as remote control J The neckloop is plugged in with both ends and the ComPilot must be worn around your neck.
  • Page 35 ComPilot is operated at arm’s length. No streaming is possible in this configuration. Make sure the ComPilot is switched ON. Volume change/FlexControl (optional) FlexControl helps you optimize clarity and comfort for different listening situations (optional on selected hea- ring aids). Press the (...
  • Page 36 Press and hold the Home ( ) button (>2 sec) to select a favorite program (configured by the hearing care professional). The first program sent after switching ON the ComPilot is the first program after the startup program.
  • Page 37 ComPilot battery. I 2 minutes after unplugging the neckloop both indicator lights will switch off and the ComPilot disconnects Bluetooth to save power. Operating distance If ComPilot is used as a handheld remote control (without neckloop) J Max.

  • Page 38: Using The Compilot With Fm

    7. Using ComPilot with Roger / FM ComPilot can be used together with Roger or FM receivers through its direct audio input (Europlug). J Place the Roger / FM transmitter near the sound source and turn it on. J Attach your receiver to ComPilot...
  • Page 39 As long as a signal is received the hearing aid programs cannot be changed via the main button. If ComPilot does not receive a signal through the Europlug for 3 minutes, an alert will be heard.

  • Page 40: More Detailed Information

    8. More detailed information This section gives more insight in the following topics: 8.1. Wearing the ComPilot in different ways 8.2. Managing multiple inputs to the ComPilot 8.3. Resetting your ComPilot 8.4. Summary of indicator lights 8.5. Introduction to Bluetooth 8.6.

  • Page 41: Wearing The Compilot In Different Ways

    8.1 Wearing the ComPilot in different ways Standard To benefit from the streamer and remote control function, we recommend wearing the ComPilot around the neck. During calls your voice can only be picked up if the ComPilot is not covered by clothes.

  • Page 42: Managing Multiple Inputs To The Compilot

    8. More detailed information 8.2 Managing multiple inputs to the ComPilot When an audio source is connected via the ComPilot, your hearing aids will automatically switch to special programs. Up to 4 automatic programs can be fine-tuned by your hearing care professional.
  • Page 43 ) button as long as any audio source is connected to the ComPilot. I Most Bluetooth phones connect to the ComPilot as a phone and a music player at the same time. If you want to listen to music, you must start the music via your phone;...
  • Page 44 Bluetooth plug music 2 a fixed sequence. J If a source is not connected, the ComPilot will proceed to the next source. J After the last connected source in the sequence, streaming stops and your hearing aids will resume the previously-active hearing aid program, indicated by beeps.
  • Page 45 To temporarily interrupt streaming, e.g., if someone wants to speak to you, briefly press the Main ( ) button on the ComPilot as many times as needed until you hear the beeps announcing the previously-active acoustic hearing aid program. To resume streaming, briefly press the Main ( ) button until your preferred audio source is found.
  • Page 46 Bluetooth device within the operating range. Situations where streaming may be interrupted: J If the ComPilot is too far away from the hearing aids while streaming, e.g., if you are not wearing the neckloop or if you have unplugged the neckloop cable.

  • Page 47: Resetting Your Compilot

    3. Slide the ComPilot power switch to the OFF position. 4. Wait for 5 seconds. The ComPilot is now reset and will resume normal operation when switching ON again. I After resetting the Bluetooth pairings, the configuration status and the grouping to the hearing...

  • Page 48: Summary Of Indicator Lights

    * When switching the ComPilot OFF, the Power indicator may blink red first while the ComPilot is properly disconnecting all Bluetooth devices. ** If the neckloop is not connected to the ComPilot, the battery level is only shown during startup, charging and when a button is pressed.
  • Page 49 I After unplugging the neckloop the ComPilot enters power down mode after 2 minutes and the Power indicator goes off. Only the remote control functions can be used while the neckloop is unplugged. Battery state The color of the Power indicator informs you about the ComPilot battery state.
  • Page 50 8. More detailed information Audio indicator The neckloop must be plugged in for any streaming. Plug or Roger/FM streaming Solid orange Bluetooth phone or Solid blue music streaming 1 Bluetooth device Short blink blue connected 2 Bluetooth device Double-blink blue connected In a phone call Solid blue...

  • Page 51: Introduction To Bluetooth

    Bluetooth provides a way for devices like cellular or cordless phones, laptops and personal computers to communicate wirelessly. Your ComPilot supports Bluetooth to allow audio to be wirelessly received from many different audio devices and transmitted to your hearing aids. For example, you can receive phone calls directly to your hearing aids or listen to a TV show via the TVLink S basestation.
  • Page 52 8. More detailed information What Bluetooth devices can I use with my ComPilot? First, check whether the device you wish to use is Bluetooth-enabled: Look for the following symbol on the device or in its user guide. Second, the possible applications on a Bluetooth enabled device are defined by “profiles”.
  • Page 53 Bluetooth device compatibility If a problem occurs in the connection between your device and the ComPilot, or if you are unsure about your device’s Bluetooth capabilities, please consult your device’s user guide or ask your dealer. Bluetooth operating range Your ComPilot supports Bluetooth Class 2 operation up to a range of 10 meters (30 ft).
  • Page 54 If the device is then moved back into range of your ComPilot, it may or may not resume streaming to your hearing aids. In this case, switch OFF the ComPilot and switch it ON again after the red Power indicator is turned off.
  • Page 55 The paired devices connect every time they are switched ON and are within reach of each other. This is indicated on the ComPilot by the blue blinking Audio indicator. Most Bluetooth devices perform the connection procedure automatically after pairing.

  • Page 56: Setting Up Bluetooth

    ComPilot. Another pairing will replace the device that was not used for the longest period. I The ComPilot can support (connect) two phones at the same time but only one call at a time is possible. For more information about Bluetooth pairing...
  • Page 57 1. Turn ON your ComPilot and the phone. Place them next to each other. 2. Locate the connectivity settings in your phone menu. Look for the Bluetooth feature. 3. On your phone, ensure that the Bluetooth feature is turned on.
  • Page 58 Bluetooth service you want to enable. Select “Headset” or, if available, “Stereo Headset”. 9. Your ComPilot should now be paired to your phone and the Audio indicator will stop blinking. I The pairing process is independent from the neckloop (it can be plugged in or not).
  • Page 59 1. Ensure that the ComPilot is turned ON and the neckloop is plugged in and worn correctly. 2. Locate the Bluetooth section in your phone menu and select list of “Paired devices”. 3. Locate and highlight your ComPilot and select “Connect”.
  • Page 60 8. More detailed information Pairing with other external Bluetooth devices If you want to use your ComPilot to listen to music from your stereo system you may use an external Bluetooth transmitter. The ComPilot can also be used with a Bluetooth-enabled landline phone.
  • Page 61 5. Your ComPilot will remain in the pairing mode for two minutes or until the pairing is completed. 6. If a passcode is required, enter “0000” (four zeros). After pairing, wait until the devices have completed connection. Confirmation of successful connection is indicated on the ComPilot by the Audio indicator shortly blinking blue.

  • Page 62: Caller Identification: Spoken Caller Names

    8.7 Caller identification: spoken caller names The ComPilot is able to tell you the name of the caller. If your phone supports Phone Book Access (PBA) or Phone Book Access Profile (PBAP), the ComPilot will try to access information about the caller every time the phone rings.

  • Page 63: Voicealerts: Spoken Compilot Status

    ComPilot. The phonebook is not downloaded to the ComPilot. This way, ComPilot can also support the use of different phones. Please consult your phone’s user guide or the phone dealer to check whether this feature is supported by your phone.
  • Page 64 8. More detailed information J Standard: Additional information about switching ComPilot ON or OFF, start or end charging during streaming, input channel confirmation and FM announcements. J Detailed: Additional information about start or end of charging even if no streaming source is active, external microphone connection, Bluetooth device connect or disconnect and transfer or hold a call.

  • Page 65: Troubleshooting Compilot

    “0000” (four zeros). for the initial coupling of ComPilot with your Bluetooth device (“pairing”). I hear intermittency during an audio transfer via ComPilot. J Do not to exceed the J The Bluetooth device is too maximum distance and keep far away, or worn in a back Bluetooth devices in front pocket (body shielding).
  • Page 66 ComPilot via the phone menu. ComPilot is no longer recognized by the phone or other Bluetooth device to which it was previously paired. J 2 minutes after no device was J Switch ComPilot OFF. Wait...
  • Page 67 Most probable cause Remedy J Pairing was deleted. J Repeat the pairing between ComPilot and the Bluetooth device which was deleted. I am not streaming but the hearing aids keeps switching between the Bluetooth and the normal hearing aid program.
  • Page 68 9. Troubleshooting ComPilot Most probable cause Remedy Every time I get in my car the ComPilot connection to my phone shows unexpected behavior. J The car Bluetooth system J Consider disconnecting the car connects to your phone. system from your phone.
  • Page 69 Most probable cause Remedy J ComPilot is not paired to the J Follow the pairing process in phone. this guide. J The distance is too great J Wear ComPilot around your between ComPilot and the neck. Keep distance to phone phone.
  • Page 70 J ComPilot may not be worn J Do not turn ComPilot side- correctly. ways and make sure the neck- loop plugs point towards your mouth as you speak.
  • Page 71 Most probable cause Remedy ComPilot is unresponsive or does not show any indicator when switching ON. J ComPilot may be completely J Charge your ComPilot for at discharged. least 1 hour. J It may indicate a software J Unplug any connectors from problem.

  • Page 72: Important Safety Information

    Phonak device. Stop using the Phonak device if any influence of the Phonak device on the Implantable Device is experienced and contact the manufac- turer of the Implantable device for advice. ! Do not wear ComPilot around the neck whilst it is connected to any programming equipment.
  • Page 73 ! The ComPilot may only be repaired by an authorized service center. Changes or modifications to the device that were not explicitly approved by Phonak are not permitted.
  • Page 74 IECXXXXX standards. Only use accessories approved by Phonak AG to avoid any electrical shock. ! Using your ComPilot cables in any way contradictory to their intended purpose (e.g., wearing the USB cable around the neck) can cause injury.

  • Page 75: Information On Product Safety

    ! Caution: electric shock. Do not insert plug alone into electrical outlets. 10.2 Information on product safety I Protect the ComPilot from excessive moisture (bathing, swimming), heat (radiator, car dashboard), and direct skin contact when sweating (workout, fitness, sport). I Special medical or dental examination including radiation described below, may adversely affect the correct functioning of your hearing aids.
  • Page 76 I The digitally-coded, inductive transmission technology used in the ComPilot is highly reliable and experiences virtually no interference from other devices. It should be noted, however, that when operating the hearing system near computer...
  • Page 77 Phonak or by USB-certified chargers >500 mA. I Do not connect an USB or audio cable exceeding 3 meters (9 ft) in length to the ComPilot. I When the ComPilot is not in use, turn it OFF and store it safely.

  • Page 78: Other Important Information

    I High-powered electronic equipment, larger electronic installations and metallic structures may impair and significantly reduce the operating range. I If the hearing aids do not respond to the ComPilot because of an unusual field disturbance, move away from the disturbing field.

  • Page 79: Service And Warranty

    11. Service and warranty 11.1 Local warranty Please ask the hearing care professional, where you purchased your ComPilot, about the terms of the local warranty. 11.2 International warranty Phonak offers a one year limited international warranty, valid as of the date of purchase. This limited warranty covers manufacturing and material defects.
  • Page 80 10. Service and warranty 11.3 Warranty limitation This warranty does not cover damage from improper handling or care, exposure to chemicals, immersion in water or undue stress. Damage caused by third parties or non-authorized service centers renders the warranty null and void. This warranty does not include any services performed by a hearing care professional in their office.

  • Page 81: Compliance Information

    12. Compliance information Europe: Declaration of Conformity Hereby Phonak AG declares that this Phonak product is in compliance with the essential requirements of the Medical Devices Directive 93/42/EEC as well as the Radio and Telecommunications Terminal Equipment Directive 1999/5/EC. The full text of the Declaration...
  • Page 82 Notice 2: Changes or modifications made to this device not expressly approved by Phonak may void the FCC authorization to operate this device. Notice 3: This device has been tested and found to comply...
  • Page 83 cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this device does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: J Reorient or relocate the receiving antenna.

  • Page 84: Information And Explanation Of Symbols

    13. Information and explanation of symbols With the CE symbol, Phonak AG confirms that this Phonak product meets the requirements of the Medical Devices Directive 93/42/EEC as well as the R&TTE Directive 1999/5/EC on radio and telecommu- nications equipment. This symbol indicates that the pro-...
  • Page 85 This symbol indicates that it is important for the user to read and take into account the relevant information in this user guide. This symbol indicates that it is important for the user to pay attention to the relevant warning notices in these user guides.
  • Page 86 13. Information and explanation of symbols Transport Humidity transportation: Up to 90% and storage (non condensing). conditions Humidity storage: 0% to 70%, if not in use. Atmospheric pressure: 200 hPA to 1500 hPa. Temperature transport and storage: –20° to +45° Celsius (–4°...
  • Page 87 The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Phonak is under license. Other trademarks and trade names are those of their respective owners.
  • Page 88 Phonak LLC 4520 Weaver Parkway Warrenville, IL 60555 www.phonak-us.com...

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