Phonak ComPilot II User Manual
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Phonak ComPilot II User Manual

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Summary of Contents for Phonak ComPilot II

  • Page 1 Phonak ComPilot II User Guide...

  • Page 2: Table Of Contents

    Contents 1. Welcome 2. Getting to know your ComPilot II 2.1 Legend 3. Getting started 3.1 Setting up the power supply 3.2 Charging the battery 3.3 Switching on or off 3.4 How to wear 3.5 Demonstration of the sound 4. Making phone calls 4.1 How it works...
  • Page 3 5. Streaming audio 5.1 Streaming audio via a cable 5.2 Streaming audio via Bluetooth 5.3 Streaming audio from TV or HiFi 6. Using ComPilot II as a remote control 6.1 Changing the volume 6.2 Changing the program 6.3 Operating distance 6.4 More remote control information...
  • Page 4 Contents 8.5 Deleting the pairing of Bluetooth devices 8.6 Caller identification 8.7 VoiceAlerts (spoken messages) 8.8 Phonak RemoteControl App 9. Troubleshooting 10. Service and Warranty 10.1 Local warranty 10.2 International warranty 10.3 Warranty limitation 11. Compliance information 12. Information and explanation of symbols...

  • Page 5: Welcome

    1. Welcome Your ComPilot II is a Swiss premium-quality product developed by Phonak, one of the world‘s leading companies in hearing technology. Please read the user instructions thoroughly in order to benefit from all the possibilities your hearing system offers.

  • Page 6: Getting To Know Your Compilot

    TV, Roger and FM receivers or music players. ComPilot II can also be used as a remote control to adapt your hearing aids to different listening situations. Please note that your hearing care professional must configure your ComPilot II before it can be used as a remote control for your hearing aids.

  • Page 7: Legend

    2.1 Legend Main Volume +/- Home Connect On/Off switch Microphone openings Audio input (3.5 mm jack) FM input (Europlug) Charging input (mini-USB) Audio indicator Power indicator Neckloop sockets Neckloop...

  • Page 8: Getting Started

    3. Getting started Before using ComPilot II, it has to be set up and charged. 3.1 Setting up the power supply Select the adapter that corresponds to your country. ½ Firstly, insert the top round end of the adapter into the round corner of the power supply.

  • Page 9: Charging The Battery

    Before using ComPilot II for the first time, charge it for at least 3 hours. It is safe to leave ComPilot II connected to the charger overnight. The full performance of a new battery is achieved only after three complete charge and...

  • Page 10: Switching On Or Off

    Slide the Power switch as shown to turn the ComPilot II On or Off. Switch ComPilot II off when not in use. 3.4 How to wear Before any phone, music or TV streaming: ½ Insert the hearing aids into your ears correctly and switch them on.

  • Page 11: Demonstration Of The Sound

    ½ Insert both plugs firmly. 3.5 Demonstration of the sound Wear your hearing aids and ComPilot II correctly and switch them on (see chapter 3.4). Press and hold the Main button while switching on the device. Release the Main button. The audio indicator light will turn pink.
  • Page 12 ComPilot II messages. If you cannot hear the sound demonstration, please consult the troubleshooting section. The default language setting of a new ComPilot II is English and can be configured by your hearing care professional or the Phonak RemoteControl App...

  • Page 13: Making Phone Calls

    4. Making phone calls 4.1 How it works ComPilot II acts as an interface between the phone and your hearing aids. During a call you will hear the callers voice directly in your hearing aids. ComPilot II picks up your voice through its own microphones.

  • Page 14: Initial Pairing To A Phone

    4. Making phone calls 4.2 Initial pairing to a phone It is only necessary to perform the pairing procedure once with each Bluetooth device. ComPilot II will connect automatically to the phone after the initial pairing. ½ On your phone, ensure that the Bluetooth feature is turned on and search for Bluetooth devices in the connectivity setting menu.
  • Page 15 ½ Your phone shows a list of found Bluetooth devices. Select “Phonak ComPilot II” from this list and enter code “0000” if prompted. ½ ComPilot II requires access to your phone book. When prompted accept the request. ½ After successful pairing, the audio indicator will stop rapidly blinking blue.

  • Page 16: Connecting To The Phone

    The connection will be maintained as long as the devices remain on and within range. ComPilot II can connect to two phones at the same time but only one call at a time is possible. Please consult your phone‘s user guide in the case...

  • Page 17: Making Phone Calls

    4.5 Incoming calls When a call is received on your cell phone: ½ ComPilot II audio indicator will show a solid blue light. ½ It will take about 2 seconds before you hear the ringtone through your hearing aids.

  • Page 18: Ending A Call

    An incoming call from a second paired phone will be ignored during an active call. 4.6 Ending a call Briefly press the Main button to end the call. You can also end a call on your cell phone instead of your ComPilot II.

  • Page 19: Advanced Phone Options

    For additional attenuation of surrounding sounds: ½ Press the ComPilot II minus button (>2 sec) for more reduction of the surrounding sound.
  • Page 20 If this is disturbing, refer to your phone user guide for information about disabling these alerts. How to hold ComPilot II during phone calls Note: Maximum distance between ComPilot II and the phone is 5–10 m (15–30 ft). ½ Wear ComPilot II around the neck during the phone call.
  • Page 21 ½ In very noisy environments, you can move ComPilot II closer to your mouth. ½ Avoid covering the microphone openings on the side with your fingers or clothes. Wir würden es so lassen.

  • Page 22: Additional Features

    Your phone must support these features. Please consult the phone user manual for details. Callers name announcement By default, ComPilot II will announce the caller name as shown on the phone display (caller identification). The following features can be enabled separately: 1.

  • Page 23: Using The External Phone Microphone

    After holding or transferring a call, either a short press of the Main button or another long press of the assigned button transfers the call back to ComPilot II and the call is resumed through your hearing aids. 4.9 Using the external phone microphone Use the optional microphone “MC1”...

  • Page 24: Using The Protective Silicon Skin

    Phonak. 4.10 Using the protective silicon skin Use the optional protective silicon skin if you wear ComPilot II underneath clothing. It helps to protect the ComPilot II from corrosion. ½ Slip the silicon skin onto the back of ComPilot II...
  • Page 25 ½ Plug the neckloop through the holes into ComPilot II The protective skin does not guarantee complete resistance against water, moisture or sweat.

  • Page 26: Streaming Audio

    5. Streaming audio Before streaming, wear your hearing aids and ComPilot II correctly and switch them on (see 3.4). 5.1 Streaming audio via a cable ½ Insert the audio cable into AUDIO the headphone socket on your audio player and start the player.

  • Page 27: Streaming Audio Via Bluetooth

    5.2 Streaming audio via Bluetooth Streaming audio via cell phone You can stream music from your cell phone wirelessly: ½ Make sure ComPilot II is connected to your phone as described in chapter 4.3. ½ Use your phone music player to play music.
  • Page 28 Bluetooth device off or disable its Bluetooth feature. Please refer to the device’s user guide or dealer support if you cannot complete the pairing procedure with the generic steps described. Maximum ComPilot II streaming time is 10 hours with a fully charged battery.

  • Page 29: Streaming Audio From Tv Or Hifi

    5.3 Streaming audio from TV or HiFi It is recommended to use the dedicated and optimized Phonak TVLink II basestation for watching TV or listening to another music source. ½ Wireless transmission up to 30 meters (90 ft.) ½ Low delay sound transmission ½...

  • Page 30: Using Compilot Ii As A Remote Control

    ½ to increase the volume ½ to decrease the volume Adjusting the volume with ComPilot II will have the same effect as adjusting the volume directly on your hearing aids. Reducing surrounding sounds You can reduce the surrounding sounds with a single button press.

  • Page 31: Changing The Program

    ½ Press the plus button (>2 sec) to return to the original hearing aid volume. 6.2 Changing the program Changing hearing programs is only possible if no streaming is in progress. Use the Main button to change hearing programs. Push the Home button to return to the startup program and original volume levels of your...

  • Page 32: Operating Distance

    6. Using ComPilot II as a remote control 6.3 Operating distance If ComPilot II is used as a handheld remote control (without neckloop): ½ Max. distance to the hearing aids is 110 cm / 43’’. ½ Hold ComPilot II as shown.

  • Page 33: Using Compilot Ii With Roger / Fm

    7. Using ComPilot II with Roger / FM ComPilot II can be used together with Roger or FM receivers through its direct audio input (Europlug). ½ Place the transmitter near the sound source and turn it on. ½ Attach your receiver to ComPilot II...
  • Page 34 As long as a signal is received the hearing aid programs cannot be changed via the Main button. If ComPilot II does not receive a signal through the Europlug for 3 minutes, an alert will be heard. This alert will be repeated every 15 minutes until you...

  • Page 35: More Detailed Information

    2. Stream: It pauses and resumes the streaming from an audio device. 3. Remote Control: Used to change the hearing programs (ComPilot II must be configured as a remote control by your hearing care professional). The hearing programs cannot be changed when: ½...

  • Page 36: Locking The Buttons

    8. More detailed information 8.2 Locking the buttons To prevent the buttons being accidentally pressed: ½ Briefly press the Connect Home button simultaneously to lock or unlock the buttons. ½ The Power indicator will triple flash indicating that the buttons are locked. Accepting an incoming call is still possible.

  • Page 37: Managing Multiple Inputs

    8.3 Managing multiple inputs When an audio source is connected via ComPilot II, your hearing aids will automatically switch to special streaming programs. It is possible to have multiple audio sources connected and in operation with ComPilot II: ½ Two Bluetooth devices ½...
  • Page 38 2. Multiple audio sources: After each press of the Main button, ComPilot II selects the next connected source in a fixed sequence. ½ If a source is not connected, the ComPilot II will proceed to the next source. ½ Every connected audio source has a fixed place in the sequence, as shown in the picture.

  • Page 40: Understanding The Indicator Lights

    8. More detailed information 8.4 Understanding the indicator lights audio Bluetooth pairing Very fast blue blinking 1 Bluetooth device Short blink blue connected 2 Bluetooth devices Double-blink blue connected Phone or music Solid blue via Bluetooth Paused Bluetooth Slow blink Plug or Europlug streaming Solid orange Demo sound playing...
  • Page 41 Power indicator shows the following: power Charged and full battery Solid green Switching ON Green 2 seconds Switching OFF Blink red then solid for 2 seconds Battery above 20% Slow blink green <20% battery left. Short blink red Please change Charge for at least No blinking just after 2 hours...

  • Page 42: Deleting The Pairing Of Bluetooth Devices

    8.5 Deleting the pairing of Bluetooth devices If you encounter issues with one of the paired devices, you may consider deleting the pairing to the ComPilot II. Deleting the pairing of Bluetooth devices removes the ability to connect to any previously paired Bluetooth device.

  • Page 43: Caller Identification

    8.6 Caller identification The ComPilot II is able to tell you the name of the caller. ComPilot II will try to access information about the caller from your phone book. It will be spoken through your hearing aids as follows: ½...

  • Page 44: Voicealerts (Spoken Messages)

    ComPilot II battery and during the Bluetooth pairing process. ½ Standard: Additional information about switching ComPilot II on or off, start or end charging during streaming, input channel selection and Europlug announcements. ½ Detailed: Additional information about start or end...

  • Page 45: Phonak Remotecontrol App

    8.8 Phonak RemoteControl App    The Phonak RemoteControl App is a Smartphone application, which offers   additional control of your hearing   aid functionality. Most important features are visualized on your Smartphone screen and give you...

  • Page 46: Troubleshooting

    ComPilot II with your Bluetooth device (“pairing”). I hear intermittency during an audio transfer via ComPilot II. ½ The Bluetooth device is too ½ Do not to exceed the maximum distance (15-30 ft.) and keep far away, or worn in a back pocket (body shielding).
  • Page 47 ½ Different audio sources have ½ To change the volume of the phone, or any other sound different outputs. source to ComPilot II, use the volume control of that external device. I have difficulties understanding the phone conversation in a noisy environment.
  • Page 48 9. Troubleshooting Most probable cause Remedy ComPilot II is no longer recognized by the phone or other Bluetooth device to which it was previously paired. ½ 2 minutes after not finding a ½ Switch ComPilot II off. device, ComPilot II will stop Wait until the red indicator seeking devices to save power.
  • Page 49 ComPilot II. ½ Stop the music player via phone menu after the phone is connected. Every time I get in my car the ComPilot II connection to my phone behaves unexpectedly. ½ Consider disconnecting the car ½ The car Bluetooth system connects to your phone.
  • Page 50 The phone is ringing, the Audio indicator is solid blue but there is no ringing signal through the hearing aids. ½ Wear ComPilot II correctly ½ ComPilot II is out of range of around your neck with both the hearing aids.
  • Page 51 ½ ComPilot II may not be worn ½ Do not turn ComPilot II correctly. sideways and make sure the neckloop plugs point towards your mouth as you speak.
  • Page 52 ½ Suggest to your callers that they increase the phone volume. ComPilot II is unresponsive or there are no light indicators when switching On. ½ Charge your ComPilot II for ½ ComPilot II may be completely at least 1 hour.
  • Page 53 I have interruptions while my audio streaming is active. ½ The neckloop antenna is ½ Replace the neckloop. broken. ½ ComPilot II is too far away ½ Wear the ComPilot II with the from the hearing aids while neckloop around your neck or streaming.
  • Page 54 9. Troubleshooting Most probable cause Remedy I cannot hear the call in my hearing aids when using my cordless phone with ComPilot II. ½ The connection must be ½ Some older phones cannot initiated manually. automatically stream audio ½ Type the number on your to ComPilot II.

  • Page 55: Service And Warranty

    10.2 International warranty Phonak offers a one year limited international warranty, valid as of the date of purchase. This limited warranty covers manufacturing and material defects. The warranty only comes into force if proof of purchase is shown.

  • Page 56: Warranty Limitation

    10. Service and Warranty 10.3 Warranty limitation This warranty does not cover damage from improper handling or care, exposure to chemicals, immersion in water or undue stress. Damage caused by third parties or non-authorized service centers renders the warranty null and void. This warranty does not include any services performed by a hearing care professional in their office.

  • Page 57: Compliance Information

    11. Compliance information Declaration of conformity Hereby Phonak AG declares that this Phonak product is in compliance with the essential requirements of the Medical Devices Directive 93/42/EEC as well as the Radio and Telecommunications Terminal Equipment Directive 1999/5/EC. The full text of the Declaration of Conformity...
  • Page 58 11. Compliance information Notice 2: Changes or modifications made to this device not expressly approved by Phonak may void the FCC authorization to operate this device. Notice 3: This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules and ICES-003 of Industry Canada.
  • Page 59 ½ Connect the device into an outlet on a circuit different from that to which the receiver is connected. ½ Consult the dealer or an experienced radio / TV technician for help. Notice 4: Japanese Radio Law and Japanese Telecommunications Business Law Compliance.

  • Page 60: Information And Explanation Of Symbols

    12. Information and explanation of symbols With the CE symbol, Phonak AG confirms that this Phonak product meets the requirements of the Medical Devices Directive 93/42/EEC as well as the R&TTE Directive 1999/5/EC on radio and telecommunications equipment. CE mark applied 2014.
  • Page 61 This symbol indicates that it is important for the user to pay attention to the relevant warning notices in these user guides. Important information for handling and product safety. EMC and radio communications compliance label Australia. Operating The device is designed such that conditions it functions without problems or restrictions if used as intended, unless...
  • Page 62 12. Information and explanation of symbols Keep dry Humidity transportation: up to 90% (non condensing). Humidity storage: 0% to 70%, if not in use. Humidity operation: <95% (non condensing) Humidity operation: <95% (non condensing) Atmospheric pressure: 200 hPA to 1500 hPA.
  • Page 63 The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Phonak is under license. Other trademarks and trade names are those of their respective owners.
  • Page 64 Manufacturer: Phonak AG Laubisrütistrasse 28 CH-8712 Stäfa Switzerland EU Representative: Phonak GmbH Max-Eyth-Strasse 20 DE-70736 Fellbach-Oeffingen Germany www.phonak.com...

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