AT&T MDW 9010 Installation And Use Manual
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AT&T MDW 9010 Installation And Use Manual

AT&T MDW 9010 Installation And Use Manual

Transtalk 9000 digital wireless system
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AT&T
TransTalk™ 9000
Digital Wireless System
MDW 9010 Wireless Telephone
Installation and Use

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Summary of Contents for AT&T MDW 9010

  • Page 1 AT&T TransTalk™ 9000 Digital Wireless System MDW 9010 Wireless Telephone Installation and Use...
  • Page 2 AT&T provides a limited warranty for this product; see Appendix A. Ordering Information The order number for this booklet is 503-801-141. The order number for the MDW 9010 Wireless Telephone Quick Reference is 503-801-142. To order additional copies of these reference materials, call 1 800 457-1235 or 1 317 361-5353.

  • Page 3: Table Of Contents

    Contents Introduction About the MDW 9010 Privacy Information Parts List Additional Parts Installing the MDW 9010 Important Safety Instructions Additional Safety Instructions for Installation Personnel Radio Modules and Carriers Key Components Positioning a Single Radio Module or Carrier(s) Installing a Single Radio Module...
  • Page 4 Using the MDW 9010 Important Safety Instructions The Handset Handset Controls Handset Display Line Status Indicators Call Alerter Handset Range Indicators Using the Carrying Holster Using a Headset 3-10 The Battery Charger 3-11 Low Battery Indicator 3-11 Extending Battery Life...
  • Page 5 MDW 9010 Compatibility Programming and Call Handling Instructions Entering Station Programming Mode Programming System Features PARTNER Systems MERLIN Systems System 25 System 75, System 85, and DEFINITY Systems Warranty and Repair Information Regulatory Information Specifications IN-1 Index...

  • Page 6: Introduction

    AT&T’s high standards for innovation, reliability, and convenience. The MDW 9010 phone is wireless; the telephone line cord to the phone was eliminated. This provides flexibility, so that you may not require additional telephone wiring when you move into a new building, or change the phone’s location in an existing building.

  • Page 7: Privacy Information

    Chapter 6, “MDW 9010 Compatibility.” Privacy Information The MDW 9010 phone is designed to protect the privacy and security of your voice conversation. The set uses continuously changing radio frequencies and digital encoding techniques to make it impossible for eavesdropping to occur through the use of commer- cially available analog radio scanners.

  • Page 8: Parts List

    Parts List Along with this booklet and the Telephone Quick Reference card, the box should contain the items shown below. If it does not, call for customer support as described on the inside front cover of this booklet. Battery Pack Wall Mounting Plate Battery Charger with...

  • Page 9: Additional Parts

    Additional Parts The following parts may be necessary, depending upon your installation. Kit of parts (order number D-182866) is required only when a single MDW 9010 phone is installed: Rubber Feet (4) Wall Mounting Philips Head Radio Module 11-foot (3.4 m)

  • Page 10: Installing The Mdw 9010

    Installing the MDW 9010 Important Safety Instructions This booklet contains instructions related to safety labels on the product: WARNING indicates the presence of a hazard that can cause severe or fatal personal injury if the hazard is not avoided. CAUTION indicates the presence of a hazard that will or can cause minor personal injury or property damage if not avoided.

  • Page 11: Additional Safety Instructions For Installation Personnel

    Do not attempt to defeat this purpose. If your wall outlet will not accept the plug, the outlet should be replaced by an electrician. Use only the type of battery pack shipped with this product. Installing the MDW 9010...
  • Page 12 AC Outlet Check Have a qualified electrician check all of the outlets into which the MDW 9010 radio mod- ules or carriers as well as the communications system switch/control unit will be plugged. The electrician should check that the hot, neutral, and ground wires are properly con- nected to the outlet by using a circuit tester.

  • Page 13: Radio Modules And Carriers

    “Setting the Power Level” then b. “Setting the Control/Expansion DIP Switch” then c . “Installing Multiple Carriers.” 4. “Installation Self-Test” NOTE: The illustrations in this chapter depict PARTNER system hardware; your hardware may differ from these illustrations. Installing the MDW 9010...

  • Page 14: Key Components

    Key Components Each radio module communicates with a corresponding handset. Antenna Mounting Hook LEDs Power Cord Connector Card Edge (Cover not shown) Snap Lock Telephone Line Cord Connector Installing the MDW 9010...
  • Page 15 A carrier is required when installing two or more MDW 9010 telephones. Power DIP Control/Expansion DIP Switch Switch Radio Radio Module Module Mounting Mounting Rods Rods Wall Mount Wall Mount Hole Hole In Jack Power Cord Out Jack Connector Out of Sync LED...

  • Page 16: Positioning A Single Radio Module Or Carrier(S)

    Positioning a Single Radio Module or Carrier(s) All of your MDW 9010 handsets and their corresponding radio modules operate within a single zone of coverage: The range depends on your particular operating environment. For indoor use, intervening walls will reduce the phone’s range. Try to stay away from concentrations of structural metal, such as steel and aluminum, and reinforced concrete.
  • Page 17 – There must always be a radio module in slot 6 of the control carrier. Go to one of the following sections: If Installing one MDW 9010 phone, go to “Installing a Single Radio Module.” Otherwise, go to “Setting the Power Level.”...

  • Page 18: Installing A Single Radio Module

    Insert one end of the telephone line cord into an extension jack or terminal/station connector on your communications system switch/control unit (refer to your communications system manual for the proper location). Installing the MDW 9010...
  • Page 19 3-prong wall outlet that is not controlled by an on/off switch. CAUTION: Never connect or disconnect the telephone line cord while the radio module is plugged into the wall outlet. Go to “Installation Self-Test.” 2-10 Installing the MDW 9010...

  • Page 20: Setting The Power Level

    If you are installing one or more carriers in a strip mall, high-rise office building, or similar environment, the MDW 9010 phones may interfere with other wireless products in use. If this is the case, you may need to adjust the range of the carriers to prevent overlapping with the other wireless products;...
  • Page 21 Go to one of the following sections: If installing multiple carriers, go to “Setting the Control/Expansion DIP Switch.” Otherwise, go to “Installing a Single Carrier on a Shelf or Desk” or “Installing a Single Carrier on a Wall.” 2-12 Installing the MDW 9010...

  • Page 22: Setting The Control/Expansion Dip Switch

    Only one carrier can be the control carrier; the other carrier(s) must be expansion carriers. Use this setting for the DIP switch... To designate the carrier as a... control carrier (one carrier only) expansion carrier (one or two additional carriers) Go to “lnstalling Multiple Carriers.” 2-13 Installing the MDW 9010...

  • Page 23: Installing A Single Carrier On A Shelf Or Desk

    Slowly swing the radio module’s card edge into the card edge connector on the back of the carrier. When the card edge is fully seated, a snap lock on the bottom of the radio module will engage. 2-14 Installing the MDW 9010...
  • Page 24 (refer to your communications system manual for the proper location). Insert the carrier’s power cord into the left side of the carrier. Installing the MDW 9010 2-15...
  • Page 25 If the light is lit, power down and then repower the carrier. If the light is still lit, call for help as described on the inside front cover of this booklet. Go to “Installation Self-Test.” 2-16 Installing the MDW 9010...

  • Page 26: Installing A Single Carrier On A Wall

    Starting from the leftmost slot (#1), insert each radio module into the carrier by hooking it onto the radio module mounting rod. Slowly swing the radio module’s card edge into the card edge connector on the back of the carrier. Installing the MDW 9010 2-17...
  • Page 27 Insert the free end of the telephone line cord into the appropriate extension jack or terminal/ station connector on your communications system switch/control unit (refer to your communications system manual for the proper location). 2-18 Installing the MDW 9010...
  • Page 28 If the light is lit, power down and then repower the carrier. If the light is still lit, call for help as described on the inside front cover of this booklet. Go to “Installation Self-Test.” Installing the MDW 9010 2-19...

  • Page 29: Installing Multiple Carriers

    Be sure that the leftmost carrier is the control carrier. Tighten the screws. Repeat for each carrier. Connect an expansion cable to the OUT jack of the control carrier. 2-20 Installing the MDW 9010...
  • Page 30 Slowly swing the radio module’s card edge into the card edge con- nector on the back of the carrier. IMPORTANT: There must always be a radio module in slot 6 of the control carrier. Installing the MDW 9010 2-21...
  • Page 31 Fill all six slots of the current carrier before inserting radio modules into the next carrier. Insert a telephone line cord into the bottom of each radio module. Slide the telephone line cords through the cable manager slot on the left front of each carrier. 2-22 Installing the MDW 9010...
  • Page 32 Insert a power cord into the left side of each carrier. Insert each carrier’s power cord into its AC adapter. If appropriate, you can wall mount each AC adapter using its attached wall-mounting bracket. 2-23 Installing the MDW 9010...
  • Page 33 If a light is lit, power down and then repower the carriers as described in Step 18. If the light is still lit, call for help as described on the inside front cover of this booklet. Go to “Installation Self-Test.” 2-24 Installing the MDW 9010...

  • Page 34: Installation Self-Test

    The Radio LED indicates a connection between the handset and the radio module; it lights when the handset is being used as long as the battery pack in the handset is charged. Go to “Battery Charger.” 2-25 Installing the MDW 9010...

  • Page 35: Battery Charger

    To wall mount, gently place the battery charger Wall Mounting Only upside down. Push in the wide end of the mounting base (1) and lift upwards (2) to separate the base from the battery charger. 2-26 Installing the MDW 9010...
  • Page 36 Wall Mounting Only charger. Slide the handset hook up out of its slot. Then turn the hook upside down and replace it in the slot with the top protruding so the handset can hang from it. 2-27 Installing the MDW 9010...
  • Page 37 Place the battery charger over the plate, then slide it downward to lock it into place. Screw Holes Plug the power cord/AC adapter into a properly grounded 3-prong wall outlet that is not controlled by an on/off switch. 2-28 Installing the MDW 9010...

  • Page 38: Inserting A Battery Pack Into The Fast Charge Compartment

    (2). The battery pack will be fully charged and ready to use in 2.5 to 6 hours, depending on its charge state. (See “Extending Battery Life” in Chapter 3 for more information.) Installing the MDW 9010 2-29...

  • Page 39: Removing A Battery Pack From The Fast Charge Compartment

    Insert your finger in the finger-hole under the battery pack, then gently pull the battery pack upward and out. The Spare Fast Charge LED will go off. Go to “Handset.” 2-30 Installing the MDW 9010...

  • Page 40: Handset

    “Battery Charger” earlier in this chapter for instruc- tions. To remove the battery pack, grasp the finger grips on both sides of the battery pack, then gently pull the battery pack upward and out. Finger Grip Installing the MDW 9010 2-31...

  • Page 41: Testing The Handset: Local Test Mode

    T (for Test) appears in the handset display. You hear two beeps, then simulated dial tone. 2. To determine sound clarity, listen to the simulated dial tone as you walk around. A clear, steady tone indicates good sound clarity. 2-32 Installing the MDW 9010...
  • Page 42 Errors, but not noticeable in normal speech Errors, but not noticeable in normal speech Noticeable noise Noticeable noise Noisy but intelligible speech Noisy but intelligible speech Garbled speech Unintelligible speech To exit Wireless Test Mode, press [ On/Off 2-33 Installing the MDW 9010...

  • Page 43: Filling Out Labels

    For more information, see Chapter 6, “MDW 9010 Compat- ibility.” NOTE: If you use a pencil or ballpoint pen on these labels, you will be able to erase the information later. Do not use felt-tip or other types of non-erasable markers. Also, do not remove the labels.

  • Page 44: Using The Mdw 9010

    Using the MDW 9010 Important Safety Instructions This booklet contains instructions related to safety labels on the product: WARNING indicates the presence of a hazard that can cause severe or fatal personal injury if the hazard is not avoided. CAUTION indicates the presence of a hazard that will or can cause minor personal injury or property damage if not avoided.
  • Page 45 (OSHA) as “explosive environments.” Only “Explosive Atmosphere Telephones” may be used in such hazardous environments. Unplug this product from wall outlets and telephone jacks before cleaning. Clean exposed parts with a soft, damp cloth. Do not use liquid or aerosol cleaners. Using the MDW 9010...
  • Page 46 If the product has been dropped and the housing has been damaged. This product should be serviced by (or taken to) a qualified service center when service or repair work is required. Do not open the product, there are no user serviceable components inside. Using the MDW 9010...

  • Page 47: The Handset

    Press to conference in (add) Extension Label another party to your call. Write the extension number Headset Jack on this label using a pencil or ballpoint pen only. Insert headset cord when using headset. Using the MDW 9010...

  • Page 48: Handset Display

    Call Alerter If a call comes in while the phone is idle, the handset rings. If you are already on a call, the handset chirps. Using the MDW 9010...

  • Page 49: Handset Range Indicators

    RANGE indicator two times; then the handset automatically turns off. To make the call, move back towards the radio module and try again. Refer to Chapter 5, “Troubleshooting,” for additional information about out-of-range conditions. Using the MDW 9010...

  • Page 50: Using The Carrying Holster

    Holster To easily remove the handset from the carrying holster, place one hand on the holster to hold it in place (as shown in the picture above) then pull the handset out with the other hand. Using the MDW 9010...

  • Page 51: Using A Headset

    This button will become active only when the headset cord is plugged into the headset jack. It is identical in function to the [ ] button to the left of the [ ] button. On/Off Hold Using the MDW 9010...
  • Page 52 ] button near the antenna to access an available line. On/Off 3. Dial the number as described in the user instructions that come with your communica- tions system. 4. Press the [ ] button to end the call. On/Off Using the MDW 9010...

  • Page 53: The Battery Charger

    – Slow charges the handset battery pack. The Handset LED, when lit, indicates that the handset battery pack is in charge mode. (The battery pack is installed in the handset, and the handset is on the battery charger.) 3-10 Using the MDW 9010...

  • Page 54: Low Battery Indicator

    The battery charger will charge both the handset battery pack and the battery pack in the fast charge compartment at the same time. NOTE: Before you use the MDW 9010 handset for the first time, the battery pack must be charged. Low Battery Indicator When the handset is on and the battery power is low, the handset will emit two beeps and the BATT indicator in the handset display will flash.
  • Page 55 It is not a substitute for the refreshing and quick charging capability of the fast charge compartment. With this in mind, use the battery charger’s fast charge compartment as the primary recharger. Follow these steps to ensure an uninterrupted supply of power to your MDW 9010 phone: Reason Action...

  • Page 56: Maintaining The Mdw 9010

    Maintaining the MDW 9010 Important Safety Instructions This booklet contains instructions related to safety labels on the product: WARNING indicates the presence of a hazard that can cause severe or fatal personal injury if the hazard is not avoided. CAUTION indicates the presence of a hazard that will or can cause minor personal injury or property damage if not avoided.
  • Page 57 Do not overload wall outlets as this can result in the risk of fire or electric shock. Do not staple or otherwise attach the power cord to building surfaces. Use only the type of battery pack shipped with this product. Maintaining the MDW 9010...
  • Page 58 Always unplug the carrier’s power cord/AC adapter from the wall outlet when: – Removing a radio module. – Moving a radio module to a new slot in the carrier. – Installing a new radio module. – Connecting or disconnecting telephone line cords. Maintaining the MDW 9010...

  • Page 59: Removing A Radio Module From The Carrier

    Unplug the carrier’s power cord/AC adapter from the wall outlet. Unplug the telephone line cord from the bottom of the radio module. Press up and hold the snap lock on the bottom rear of the radio module. Maintaining the MDW 9010...

  • Page 60: Swapping Extensions

    If you want to change your phone’s extension number assignment, make sure the radio module or carrier is unplugged before you unplug the telephone line cord from the communications system switch/control unit. Power down and then repower the carrier(s) after all extension changes are made. Maintaining the MDW 9010...

  • Page 61: Ordering Replacement & Optional Parts

    Adapter for Radio Module (11 foot (3.4 m)) 407156892 ® 3122-041A 3122-041A Supra 900 Headset 107586828 D-182866 D-182866 Kit of Parts (For Single MDW 9010 Installation) Outside the continental U.S., contact your AT&T Representative or local Authorized Dealer. Maintaining the MDW 9010...

  • Page 62: Troubleshooting

    Troubleshooting Procedures If you have a problem with your wireless phone, you may be able to solve it by following the procedures listed here. If you cannot resolve the problem, call for help as described on the inside front cover of this booklet. Installation Problems Symptom Possible Causes...

  • Page 63: Handset Problems

    Installation Problems (continued) Possible Causes Possible Solutions Symptom Expansion cable(s) are One or more Out Verify that all expansion cables of Sync lights are installed in the wrong IN or are installed in the correct IN lit, radio module OUT jacks, or are not fully and OUT jacks.
  • Page 64 Handset Problems (continued) Possible Causes Possible Solutions Symptom There is no battery Insert a battery pack in the handset. After pressing pack in the handset. ], dial tone is On/Off not heard and the Make sure the battery pack is inserted Battery pack is not RADIO LED on inserted properly in the...

  • Page 65: Battery Problems

    Handset Problems (continued) Symptom Possible Causes Possible Solutions While talking and waking, You are out of range of the Move back towards the radio the handset beeps and radio module. YOUR module. Press [ ], then proceed On/Off RANGE flashes in the CALL HAS NOT BEEN as you would for any call placed on handset display.

  • Page 66: Fast Charger Problems

    Battery Problems (continued) Possible Causes Possible Solutions Symptom When BATT flashes, insert the The handset battery The battery pack needs to handset battery pack into the be refreshed. pack does not last as fast charge compartment until long as it used to under the Spare Fast Charge LED is similar conditions.

  • Page 67: Voice Quality Problems

    Voice Quality Problems Symptom Possible Causes Possible Solutions A competing radio Place the handset in Wireless Test Mode Handset range device has been as described in Chapter 2. If the signal and voice quality installed in the area. strength and voice quality readings are are not as good low, look for a newly installed radio as they were...
  • Page 68 Voice Quality Problems (continued) Symptom Possible Causes Possible Solutions Refer to Chapter 6, “MDW 9010 Com- You are on a call System in key mode has all lines set to patibility,” to reset line ringing options. and you hear radio interference when ring.

  • Page 69: Mdw 9010 Compatibility

    Programming and Call Handling Instructions After you have installed your MDW 9010 phone and understand the controls and displays, use the programming and call handling instructions that come with your communications system; follow the user instructions for the phone type identified below: Use the instructions for a...

  • Page 70: Programming System Features

    NOTE: For PARTNER II hybrid systems that use pooled lines, set the Line Ringing options as described in the above table if more than six MDW 9010 handsets have the same pooled line appearance. MDW 9010 Compatibility...

  • Page 71: Merlin Systems

    It does not work when using MERLIN LEGEND system features. MERLIN 1030/3070, MERLIN II, and MERLIN LEGEND system buttons should be assigned as follows; 3, 4, and 5 are line or feature buttons: PMUTE BATT RANGE MDW 9010 Compatibility...
  • Page 72 NOTE: For MERLIN LEGEND systems that use pooled lines, set the Line Ringing options as described in the above table if more than six MDW 9010 handsets have the same pooled line appearance. MDW 9010 Compatibility...

  • Page 73: System 25

    BATT NOTE: For System 25 systems that use pooled lines, set the Line Ringing options as described in the following table if more than six MDW 9010 handsets have the same pooled line appearance. System with Three Carriers System with Two Carriers AT&T Phone...

  • Page 74: System 75, System 85, And Definity Systems

    On the older switch types that do not accommodate Universal modules (System 85 - R2V1, R2V2, R2V3, and R2V4), an ANN17B Hybrid pack in conjunction with a DS-1 carrier must be used to connect the switch and the MDW 9010 telephone. On the newer switches that accommodate Universal modules:...
  • Page 75 NOTE: For System 75, System 85, and DEFINITY systems that use pooled lines, set the Line Ringing options as described in the following table if more than six MDW 9010 hand- sets have the same pooled line appearance. System with Three Carriers System with Two Carriers AT&T Phone...

  • Page 76: Warranty And Repair Information

    Warranty and Repair Information AT&T Limited Warranty and Limitation of Liability AT&T warrants to you, the customer, that your wireless telephone system will be in good working order on the date AT&T or its Authorized Dealer delivers or installs the system whichever is later (“Warranty Date”).

  • Page 77: Regulatory Information

    Industry Canada. FCC Part 15 Rules The AT&T MDW 9010 Wireless Pocketphone has been tested and has been found to comply with FCC Part 15 Rules. These specifications are designed to provide reasonable protection against harmful interference in a commercial or residential installation. This wireless telephone gener- ates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

  • Page 78: Specifications

    Specifications GENERAL Model: MDW 9010 10.0"(L) x 2.43"(H) x 1.5"(W) 0.75 lbs Dimensions Handset and Weights: 25.4 x 6.17 x 3.8 cm 0.34 kgs 10.0"(L) x 2.43"(H) x 1.5"(W) 1.25 lbs Handset w/Battery Pack 25.4 x 6.17 x 3.8 cm 0.57 kgs...
  • Page 79 In-Range Out-of-Building (IROB) protectors to protect the switch/control unit and telephone device from Extensions: electrical surges: MDW 9010 phone: two AT&T 503A1 protectors (ETR) two AT&T 343B protectors (ATL) ® MDW 9010 phone: AT&T SYSTIMAX or at least 2-pair (4-wire) star Wiring: (“home run”...
  • Page 80 Index Carrying holster 1-3, 3-7, 4-6 Control carrier 2-13, 2-20 Control/expansion DIP switch 2-13 Backplane. See Carrier Battery charger about 1-1 extension label 2-34 illustration 1-3, 3-10 DEFINITY systems 6-6 installation 2-26 DIP switch, carrier positioning 2-26 control/expansion 2-13 refreshing battery pack 3-10, 3-11, power 2-11 3-12 removing the spare battery 2-30...
  • Page 81 Power 2-5, 2-25, 5-1 Handset (continued) Radio 2-5, 2-25, 5-3 Handset LED 3-10, 5-5 Spare Fast Charge 2-29, 2-30, illustration 1-3, 3-4 3-10, 3-11, 5-5 inserting/removing battery Local test mode 2-32 pack 2-31 line status indicators 3-5 local test mode 2-32 problems 5-2 range indicators 3-5, 3-6 wireless test mode 2-32...
  • Page 82 Troubleshooting battery problems 5-4 fast charger problems 5-5 handset problems 5-2 Radio LED 2-5, 2-25, 5-3 installation problems 5-1 Radio module overview 5-1 about 1-1 voice quality problems 5-6 illustration 1-3, 2-5 installation in carrier 2-14, 2-17, 2-21 installation of a single module 2-9 positioning 2-7 removing from carrier 4-4 Range 2-7, 2-32, 3-6, 5-6...
  • Page 83 AT&T 503-801-141 Comcode 107723710 Issue 1 Graphics © AT&T 1988 January 1996...

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