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OpenPhone 26, 27 on the OpenCom 100 and Aastra 800 Communications Systems User Guide...
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The following operating instructions will assist you in using your OpenPhone 26, 27 and answer most of the questions that may arise. If you require further technical support or information about other Aastra products, please refer to our website at http://www.aastra.de or...
OpenPhone 26/27 General Information The OpenPhone 26 and the OpenPhone 27 are cordless system terminals for use in conjunction with the OpenCom 100 / Aastra 800 communications system. The newly designed menus allow you to use and access your system's many features quickly and easily.
Refer also to the other documentation supplied with the components of your tele- phone system. This documentation is available on the OpenCom 100 product CD (on the USB stick that comes with an Aastra 800). 1.1.4 Safety Precautions Only use this product in countries where the relevant authorities have authorised its operation.
Research has shown that in certain cases mobile telephones (DECT) that are switched on can affect medical equipment. If you are using mobile telephones within a medical establishment, then please observe its regulations. 1.1.5 Scope of Delivery As a package, the OpenPhone 26 includes ■ a handset ■...
Using Your Telephone 2.1.1 General Information The OpenPhone 26/27 is a cordless telephone designed for operation in the OpenCom 100 / Aastra 800 communications system. In addition to convenient softkey control of system features, this telephone also offers a variety of features that allow you to make calls more easily.
Installation ground noise. For signalling between the communications system and the handset, the OpenPhone 26/27 uses the Generic Access Profile (GAP). The Generic Access Profile (GAP) and the DECT standard define processes used by digital cordless telephones to establish connections. The GAP standard is not man- ufacturer-specific so it is possible to combine the communication systems and handsets of different vendors.
Your Telephone's Features Installation ■ devices that produce strong magnetic fields, electrical devices, fluorescent lamps, computers, radios, television sets, fax machines and telephone ter- minals ■ areas where the equipment may be covered, penetrated by fluids and where its ventilation is impaired ■...
Your Telephone's Features Important Information About the Battery Battery polarity Observe the correct polarity when replacing the batteries. The +/- symbols in the battery compartment must correspond to the +/- symbols of the batteries. The batteries can be inserted without exerting force. Attempting to insert the batteries with incorrect polarity can cause the handset to be damaged.
2.4.2 Charging and Operating Times Charging time 5 - 6 hours (for fully discharged batteries) Talk time OpenPhone 26: up to 20 hours (fully charged) OpenPhone 27: up to 14 hours (fully charged)
Your Telephone's Features Charging the Battery Stand-by time OpenPhone 26: up to 200 hours (fully charged) OpenPhone 27: up to 140 hours (fully charged) Note: Batteries with an unknown charging status are fully charged in approx. 14 hours. 2.4.3 Charge Display The charging status of the battery is shown in the display as follows: OpenPhone 26’s Charge display...
Normally the check-in operation is performed when commissioning the handset. If you are operating your handset in the OpenCom 100 / Aastra 800 communica- tions system, checking in your handset will be done by your system administrator.
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“System” menu (see page 76); the AC can be obtained from your system administrator or read out from the Telephony: Devices: DECT Phones menu in the Configurator of the OpenCom 100 / Aastra 800 (Web console). Subscription The handset will store a subscription record for each communications system it has been checked into.
Your Telephone's Features Displays, Keys and Symbols Displays, Keys and Symbols Receiver on the back: Display Loudspeaker Arrow keys Softkey Softkey Info key Loudspeaker key Receiver key Keypad Signal key C-key (Cancel key) Microphone Operating Elements on the OpenPhone 26...
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Your Telephone's Features Displays, Keys and Symbols Receiver on the back: Display Loudspeaker Arrow keys Softkey Softkey Info key Loudspeaker key Receiver key Keypad C-key (Cancel key) Signal key Connector for Headset Connector for PC Microphone Operating Elements on the OpenPhone 27...
¬ Menu OpenPhone 27’s Display 1 Symbol line (see page 18) 2 Text lines: one line on an OpenPhone 26, three lines on an OpenPhone 27 (see page 19) 3 Softkey line (see page 20) 2.6.2 Symbols in the Display Quality of the radio connection (four bars means a stable radio con- nection;...
OpenPhone 27 only: You have activated a feature which impairs your reachability: call forwarding immediately, call protection. 2.6.3 Text Lines The middle line on the OpenPhone 26 and the three middle lines on the OpenPhone 27 information on the current connection state or menu lists and texts are displayed.
PABX Menu Calls ¨ § Text line on an OpenPhone 26 OpenPhone 27 In the idle state you see the name of the communications system to which the handset is currently subscribed, the internal call number that you entered during enrolment (see page 77), the user name programmed for the handset (see page 80) and the current time.
Above the arrow keys you will see symbols that identify the individual func- tions of the arrow keys: OpenPhone 26 OpenPhone 27 Function The “up” arrow key allows you to select call numbers from the phone book of your communications system OpenCom 100 / Aastra 800.
Your Telephone's Features Softkeys and Other Keys Scrolling Use the arrow keys to scroll between menu entries. When the first entry in a menu is selected and you press the up arrow key you go to the last entry of this menu.
(e. g. call protection, call forwarding). If there are new calls, e-mails, short messages or voicebox messages, then on the … … OpenPhone 26 the Info symbol flashes slowly in the display … OpenPhone 27 the Info key flashes.
Your Telephone's Features Softkeys and Other Keys Note: In order to be able use the Info key, your communica- tions system must be using a software version of at least 5.22. 2.7.10 C-Key The C key (also known as the Cancel key) has several functions. Depending on the current state of the telephone it can be, e.
Your Telephone's Features Softkeys and Other Keys 2.7.12 Hash Key Long key press in the idle state switches the key lock on. An active keypad lock is displayed with a symbol in the symbol line. To unlock the keypad, press the softkey under this symbol and then the key.
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Your Telephone's Features Softkeys and Other Keys Upper-case letter Lower-case letter OpenPhone 26: OpenPhone 26: 0 (space) @ $ & * - + = ~ ^ % 0 (space) @ $ & * - + = ~ ^ % OpenPhone 27: OpenPhone 27: 0 (space) @ $ &...
Your Telephone's Features Softkeys and Other Keys 2.7.15 The Locking of Your Telephone Interface by the System Administrator The system administrator can lock your telephone’s interface via a setting for your user group. All keys of your telephone no longer function aside from a few excep- tions (e.
During a call you can adjust the speaker or loudspeaker volume (with an OpenPhone 27 also the headset volume) to one of a number of levels (three levels with an OpenPhone 26, seven levels with an OpenPhone 27). You can monitor the setting in the display.
3.1.7 Internal and External Telephone Numbers The internal and external telephone numbers at which you can be reached are assigned when your OpenCom 100 / Aastra 800 communications system is set up. 3.1.8 Multiple Trunk Keys There may be multiple configured trunk keys (max. of three with the OpenCom 100 / Aastra 800 communications system).
The last call numbers you dialled are stored in the redial list (with the most recent entry at the top). If a call number is also stored in the OpenCom 100 / Aastra 800 telephone book, you will see the name.
LCR off starting on page 36). This is only necessary if LCR has been configured for you in the OpenCom 100 / Aastra 800. Consult your system administrator about this. Note: Baby call and external call forwarding are not auto- matically routed via preferred connections.
This assumes that the network provider transmits this information with the connection. If the caller's number is listed in the OpenCom 100 / Aastra 800 telephone book, then this – local – entry is dis- played in preference.
The system administrator can configure and activate a call-waiting queue espe- cially for your telephone in the OpenCom 100 / Aastra 800 system. While you are making a call, new calls can be queued. These callers first hear an announcement (if the system administrator has preset an announcement) and then the ring tone.
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Immediately ority. Call forwarding to a voicebox If OpenVoice, the integrated voicemail system of the OpenCom 100 / Aastra 800, is installed, you can also forward your calls to a voicebox configured for you. Selective Call Forwarding Further, the system administrator can programme call forwarding where the call number of the caller is analysed (“SCF: Selective Call Forwarding”).
Telephoning General Information forwarding in the chain, or the call number of the first user in the chain. The number displayed is also saved to the caller list for missed calls. The system prevents call forwarding chains from forming a loop, e. g. when the call forwarding destination refers back to the call forwarding source.
: The list of the last dialled numbers is displayed and you can dial one of Redial these numbers again. This menu point is only displayed with an OpenPhone 26. : You open the OpenCom 100 / Aastra 800 telephone book. You can Phone book enter new entries, edit existing entries or call one of the stored subscribers.
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Telephoning General Information : After entering the device ID, you can initiate an announcement to a Intercom single system terminal. The microphone of the end terminal called will be switched on and the person you are calling can immediately answer your announcement.
For external calls you will have to enter the external line seizure digit (preset to “0”) before dialling the call number. Your system administrator con- figures this code digit for all subscribers on the OpenCom 100 / Aastra 800 system and will inform you of the current code.
ƒ 12345 ¨ § Menu OpenPhone 26’s Display Dialling directly press the receiver key and enter an internal or external call number (with prefixed code for seizure of external trunks if necessary, please refer to page 38 also). if there are several trunk keys configured on your telephone you...
■ : The number will be deleted from the list. Delete ■ : You can add the number to the OpenCom 100 / Aastra 800 Phone book phone book ( ) or to an existing entry ( ). See also Add Phone New Entry Numbers to Phone Book from Lists or During a Call starting on page 62.
3.2.4 Making a Call from the Phone Book Selecting: In the idle state, press the arrow key ■ up to open the OpenCom 100 / Aastra 800 telephone book ■ down to open the local phone book of your telephone. Phone book Smith, Peter ¨...
Telephoning Making External/Internal Calls Alternative: Press the OK softkey. Now you can select one of the call numbers ). Press OK again to see a list ena- stored in this entry ( Office Mobile Private bling you to dial the number of the selected phone book entry or to view more detailed information on the entry.
Note: For detailed information on the utilisation and opera- tion of OpenVoice, please refer to the add-on guide “OpenVoice 200 – The Voicemail System in the OpenCom 100 and Aastra 800 Communications Systems”. 3.2.7 Ending a Call Press to end a call.
Your system administrator configures these routes in the OpenCom 100 / Aastra 800 and specifies how each route is seized. In order to manually seize a specific route for a call, dial the routing code before dialling the (internal or external) call number.
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OpenCom 100 / Aastra 800 for further analysis. Booking numbers are useful, for example, for calcu- lating costs per client (fees and times) in an office. Select the menu item. Under enter the booking number (8 digits maximum) and confirm your entry with the OK softkey.
Making External/Internal Calls ■ Calls made with booking numbers can be analysed with the OpenCom 100 / Aastra 800 OpenCount web application. :* You pick up a call made to another telephone in your pick-up group. Pick-up Your first call is put on hold. “Pick-up” is not possible if there are already two active calls.
Telephoning Making External/Internal Calls : The call will be disconnected. Disconnect :* You leave your callback request with a busy subscriber (not possible Callback for hunt group numbers). :* Once you have entered the call number, you can pick up a Pick-up select.
Menu opens the “Call” menu (see page 50). Call for a virtual number (tele secretary) In the OpenCom 100 / Aastra 800, numbers can be configured to which no tele- phone and no subscriber are assigned (virtual numbers). The system administrator can forward a virtual number to another internal number, the number of your tele- phone for example.
These calls from authorised users are signalled even when call-waiting protection, call protection or call diversion have been activated. œ ¢ ƒ VIP call 24 Menu OpenPhone 26’s Display œ ¢ VIP call Brian Miller ‘ Menu OpenPhone 27’s Display You hear a discreet ring tone in this case.
External or internal calls during a conversation are signalled acoustically and vis- ually. œ ¢ ƒ Int. call wait. Menu OpenPhone 26’s Display The display alternately indicates “Internal call waiting” and the call number or name of the calling subscriber. œ ¢ Int. call wait. Brian Miller ‘...
: You disconnect the current call and accept the waiting call. Disconnect : You can add the first party’s phone number to the OpenCom 100 / Phone book Aastra 800 telephone book as a new entry ( ) or you can add it to an New Entry existing entry ( ).
0, see page 38). œ ¢ ƒ R:Peter Smith Menu OpenPhone 26’s Display The display alternately indicates the current subscriber and the subscriber on hold (by their call number or name). œ ¢ R: Anne Johnson Brian Miller ‘...
Telephoning Enquiry, Toggling, Transfer and Conference 3.4.2 Transferring an Internal/External Call to an Internal Subscriber You have dialled an internal consultation call (see Enquiry/Toggling by Means of the R-Key starting on page 52). If the called subscriber accepts the call, announce the call transfer and press Or if you do not wish to wait for the called subscriber to answer: Press and the other subscriber will be called.
:* By means of a booking number you can record the call data of Booking number a connection to an external subscriber and save them in the OpenCom 100 / Aastra 800 for further analysis (see also “Calling …” Menu starting on page 44).
Telephoning Enquiry, Toggling, Transfer and Conference : You put your current caller on hold and then call another sub- Call Diversion scriber with whom you wish to connect your current caller. Enter the call number of the subscriber, announce the call and press the key.
(in this example an internal subscriber). : You can add the caller’s phone number to the OpenCom 100 / Phone book Aastra 800 telephone book as a new entry ( ) or you can add it to an New Entry existing entry ( ).
Your system administrator configures the baby call period from 0 to 20 seconds for all subscribers on the OpenCom 100 / Aastra 800, and will be able to tell you the current value. 3.5.3 Doorbell, Door Opener A doorbell appears on the display.
Telephoning Special Calls/Conversations To open the door, select the menu item in the menu displayed. Door opener … opening the door during a call If the doorbell signal is triggered during a call, you will hear the discreet call- waiting tone. To open the door, select the menu item in the menu displayed.
(e.g. to a voicebox). Your system administrator can configure the period in the OpenCom 100 / Aastra 800 from 30 to 300 seconds and will be able to tell you the current value. 3.5.5 Announcements (with and without Intercom) Announcements can only be made to system terminals.
3.5.6 Answering a Callback If you call another subscriber in your OpenCom 100 / Aastra 800 communications system and the line is busy, you can request an automatic callback using the corre- sponding menu item.
OpenCom 100 / Aastra 800, the entries in the companies’ telephone books. How many entries you can save in your personal telephone book is determined by your system administrator when configuring the OpenCom 100 / Aastra 800.
Telephoning Making Calls from the Telephone Book select the desired trunk key and then press the key.) If there is more than one call number under the selected name (e. g. an office number and a private number), the so-called default number will be dialled. If you press the OK softkey, you can select one of the numbers in the phone book entry ( ) before establishing the connection.
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Telephoning Making Calls from the Telephone Book Add phone number as new phone book entry and press OK. Select New Entry : You can add the entry to your personal phone Personal Central Company book. If your system administrator has authorised you (or the user group you are part of ) accordingly, you can also edit the central phone book and your company’s phone book.
3.6.5 Your OpenPhone 26/27’s Local Phone Book In addition to the phone book of your OpenCom 100 / Aastra 800 communications system, your OpenPhone 26/27 also has a local phone book with 50 entries that are saved in the telephone’s memory.
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Quick call speed-dialling number (0…9). The speed-dialling number programmed is dis- played to the left of the telephone book entry. When the OpenPhone 26 is in the idle state, you can press and hold the speed-dialling number (keys 0…9) to view the associated entry in the local telephone book.
Features and Menus How to Set Features Features and Menus How to Set Features There are different ways to set the features of your telephone and the system: 4.1.1 Using Menus Activate the menus with the corresponding softkey as described under Displays, Keys and Symbols starting on page 16 and make the appropriate setting.
Features and Menus The Menus 4.2.1 “Main” Menu This menu contains all available features. Some of the menu items can be found in other menus as well. For example, incoming e-mails are located under Messages in the main menu and can also be called up by way of the Info key (if it has been configured accordingly).
Features and Menus The Menus : Here you can make system settings. This is an optional menu Central settings item, it is only available if your system administrator has configured the appro- priate authorisation for your user group. 4.2.2 “Calls” Menu First select and then …...
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Messages that have not yet been played back are marked with a tick (“) on the OpenPhone 26, on the OpenPhone 27 with a “+”. Messages that have been played back are marked by a “-”. Select a message and one of the following options.
(e. g. L1: [internal call number] softkey. : You can view the charges of other OpenCom 100 / Aastra 800 Remote charges users by entering the other user’s internal number or by selecting a number from the telephone book.
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Features and Menus The Menus Internal Calls starting on page 38). : When programming call forwarding after Time time, enter the time in seconds after which a call is to be forwarded (10 … 120 seconds). If you do not enter a value, the default time interval provided by the system administrator at system configuration is used (default: 20 seconds).
: This function allows you to configure call forwarding for the Remote divert phone numbers of other OpenCom 100 / Aastra 800 users. Programming call for- warding for a virtual call number is also possible (please refer to Call for a virtual number (tele secretary) starting on page 48 also).
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OK. Messages can also be sent to system terminals from the OpenCTI 50Web appli- cation. You will find more information on this in the OpenCom 100 / Aastra 800 online help. : You will see the list (senders) of e-mails received. Select an entry: A...
The fax is saved as an image file in the communications system. Using the OpenCTI 50 Web application, you can view the fax and save it. Please refer to the online help of the OpenCom 100 / Aastra 800 communications system for more information.
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: In this menu you configure volume and ringing signals for Ringer Settings your telephone. This menu is only displayed with an OpenPhone 26. ■ : You can use different melodies to distinguish between four types of Melody incoming calls: internal calls, external calls, messages and VIP calls.
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In this menu you also administer the subscription records that have been set during check-in operation. You will find further information in the sections OpenPhone 26’s “Subscribe” menu on page 76 and OpenPhone 27’s “Subscription” menu on page 77.
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Note: With the OpenCom 100 / Aastra 800, you do not need to enter an internal phone number for the handset since the communications system manages internal numbers auto- matically.
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(also referred to as AC = Authentication Code). If you are using the simplified procedure, leave this field blank. For more information on checking in handsets, refer to the OpenCom 100 / Aastra 800 online help. and press Go on. Enter the...
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Phoneb. the arrow keys. Open 100 / Aastra 800 systems only: Always save the SOS emergency call number with the prefixed R key function (enquiry/hold). Then an emergency call can also be made during a call (depending on mobile unit – see above).
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It is not identical to the user name the administrator enters for a user when configur- ing the OpenCom 100 / Aastra 800 and which is used in the central phone book, for example.
The Menus ■ : Use this function to reset your handset to the factory set- Default setting tings. This menu is only displayed with an OpenPhone 26. – : After confirming a security prompt you can delete the Clear Phonebook local telephone book.
Features and Menus The Menus device so that unauthorised persons cannot read or change them. Dialling author- isation can also be restricted. Please contact your system administrator for infor- mation on the altered range of features when the telephone lock is activated. Access to the telephone lock is protected by your user PIN (default “0000”).
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Features and Menus The Menus ■ : This accepts a call for another telephone in your pick-up group. Pick-up If the called subscriber is a member of a user group for which pick-up pro- tection is active, then you cannot pick up calls to this subscriber’s number. ■...
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: This activates the door opener. Door opener ■ : This opens the telephone book of the OpenCom 100 / Aastra 800. Phone book You can now call one of the stored subscriber numbers (see also Making Calls from the Telephone Book starting on page 61).
Information about company telephone books can be found in the “Mounting and Commissioning” user guide in the chapter entitled “Multi-Company Variant” and in the online help to the OpenCom 100 / Aastra 800. First select and then …...
… Central settings ■ : In the OpenCom 100 / Aastra 800 several time groups can be Time control configured. Depending on the activated time group, incoming calls are sig- nalled on different telephones. Switching between these time groups can be done manually or automatically, in this case according to a timetable con- figured by the system administrator.
: This menu item is only displayed if you are authorised to edit the Time control OpenCom 100 / Aastra 800 time control. It allows you to select a time group or activate automatic time control (see also “Time control” on page 87).
USB data cable for your OpenPhone 27 ■ and the USB driver installation programme. The installation programme is included on the OpenCom 100 product CD or on the Aastra 800 USB stick and can be downloaded on the Internet at http://www.aastra.de or http:// www.aastra.com.
USB Connection Updating the Software the Device Manager button. Make sure the entries highlighted in blue in the following screenshot are there. Windows Device Manager: USB driver components Updating the Software Use a USB data cable to update the software for your OpenPhone 27. Carry out the following steps to update the software for your OpenPhone 27: 1.
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USB Connection Updating the Software 4. Switch the device on again by keeping the arrow key pressed and then in addition, press the R key . Now the update of your telephone’s software is carried out.
Appendix Care and Maintenance Appendix Care and Maintenance Your telephone is a product that meets the highest standards of design and manu- facture. It should therefore be treated with care. Follow the advice below, and you will be able to enjoy using this product for a long time. Please follow all the Safety Precautions starting on page 6.
Appendix OpenPhone 27 with a MEM card OpenPhone 27 with a MEM card 6.2.1 General Information The OpenPhone 27 can be equipped with a memory card (MEM card) which is pro- vided. The MEM card stores the device’s local settings (including a local telephone book with 100 entries) and the device’s identification (IPEI).
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Appendix OpenPhone 27 with a MEM card 2. Open the battery compartment (see page 10) and remove the batteries (if these have already been inserted). 3. Slide the MEM card cover in the battery compartment in the arrow direction (OPEN). Softly pivot the cover upwards. Note: Never touch the now visible shiny gold contacts! Static discharge can cause the device to become defective.
Appendix OpenPhone 27 with a MEM card 7. Insert the batteries (see page 11) and close the battery compartment (see page 10). 6.2.4 Removing the MEM card It is only necessary to remove the MEM card if you pass on the handset or if you need the MEM card for a new handset.
Declaration of Conformity The OpenPhone 26 and the OpenPhone 27 conform to the requirements set down in the EU directive 99/5/EC. The declarations of conformity can be viewed at the Aastra Web site at http://www.aastra.de or http://www.aastra.com.
Appendix Notes on disposal Notes on disposal In order to avoid any possible effects resulting from the disposal of electrical and electronic equipment containing substances damaging to the environment and human health, the European Parliament and Council directives ■ 2002/96/EC on waste electrical and electronic equipment (WEEE) and ■...
Appendix OpenPhone 26’s Main Menu OpenPhone 26’s Main Menu Calls Call lists Missed calls Charges Accepted calls Remote charges Voicebox mess. Hunt group Received mail Call forwarding Call diversion Outgoing mail Divert MSN New message Divert door Remote divert Follow me...
Appendix OpenPhone 27’s Main Menu OpenPhone 27’s Main Menu Calls Call lists Missed calls Charges Accepted calls Remote charges Voicebox mess. Hunt group Received mail Call forwarding Call diversion Outgoing mail Divert MSN New message Divert door Remote divert Melody Follow me Type Device...
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