Product Safety And Regulatory Information; Troubleshooting Initial Setup - SonicWALL TZ 210 Series Getting Started Manual

TZ_210_GSG.book Page 7 Thursday, November 13, 2008 7:41 PM

Troubleshooting Initial Setup

This section provides troubleshooting tips for the following initial
setup topics:
Troubleshooting the Setup Wizard
•
Troubleshooting Internet Connection
•
Configuring DHCP IP Addressing
•
Troubleshooting the Setup Wizard
• If you see the login screen, but not the Setup Wizard:
• Configure your Web browser to allow pop-ups.
• Log into the security appliance using "admin" as the
user name and "password" as the password. After
you log in, click the Wizards button at the top right.
• If you do not see the login screen or the Setup Wizard,
verify the following:
• Did you correctly enter the SonicWALL TZ 210 series
appliance management IP address, 192.168.168.168,
in your Web browser?
• Is your computer set to accept DHCP addressing or
set to a static IP address within the 192.168.168.x
subnet range? If not, see the Configuring DHCP IP
Addressing section, on page 8 for instructions.
• Is the Ethernet cable connected between your
computer and the LAN (X0) port on your SonicWALL?
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Troubleshooting Internet Connection
If you can view the SonicWALL home page, you have
configured your SonicWALL TZ 210 series appliance correctly.
If you cannot view the SonicWALL home page, try the following:
• Do you need to add the SonicWALL appliance to your
list of trusted sites in your Web browser? Use the
default IP address (192.168.168.168) for this.
• Is the Test LED on the front panel of your
SonicWALL appliance lit? If the Test LED stays lit for
more than a few minutes after the initial power on
sequence, power cycle the SonicWALL appliance.
• Renew your management station DHCP address if
you changed the IP address/subnet of your network
during setup.
• Restart your management station to accept new
network settings from the DHCP server in the
SonicWALL appliance.
• Restart your Internet router or modem to
communicate with the DHCP client in the SonicWALL
appliance.
• Log into the SonicOS management interface and
launch the Setup Wizard again by clicking the Wizards
button in the top right corner of the interface. Ensure
that all of your settings are correct.
SonicWALL TZ 210 Series Getting Started Guide Page 7