In This Guide This Getting Started Guide provides instructions for basic installation and configuration of the SonicWall™ SuperMassive 9800 appliance in single‐unit or High Availability deployments. SonicWall SuperMassive 9800 appliances support: • 40 Gbps of high‐performance business firewall throughput • 10 Gbps of malware protection and 24 Gbps of application inspection with intrusion prevention • Gateway and client services, including Capture Advanced Threat Protection, application monitoring and control, deep packet inspection over SSL, content filtering, anti‐virus, anti‐spyware, intrusion prevention, SSL VPN and IPsec VPN access, stateful high availability and high availability clustering For more product information, see https://www.sonicwall.com/products/sonicwall‐supermassive‐9000. SonicWall SuperMassive 9800 Getting Started Guide...
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Contents Chapter 1 Topics In This Guide on page 3 • Contents on page 4 Chapter 2 Topics Hardware Overview on page 7 • SuperMassive 9800 Package Contents on page 8 • Front Panel on page 10 • Back Panel on page 11 • SuperMassive 9800 LED Usage on page 12 • Port Type and LED Usage on page 13 • Setup Process Overview on page 14 Chapter 3 Topics Setting Up the Appliance on page 15 • Determining the WAN Type on page 16 • System Requirements on page 16 • Recording Configuration Information on page 17 • Initial setup on page 19 • Connecting to the Internet on page 22 • Troubleshooting Your MGMT and LAN Connections on page 26 SonicWall SuperMassive 9800 Getting Started Guide...
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Chapter 4 Topics Registering, Licensing, and Upgrading on page 27 • Using MySonicWall on page 28 • Creating a MySonicWall Account on page 28 • Registration Overview on page 29 • Registering in SonicOS on page 29 • Licensing Security Services on page 31 • Activating and Managing Licenses using a Key on page 33 • Upgrading Firmware on page 33 Chapter 5 Topics Deployment Scenarios on page 37 • Deployment Scenarios on page 38 • Configuring NAT Mode Gateway on page 41 • Configuring a Stateful HA Pair on page 42 • Configuring Wire Mode on page 49 Chapter 6 Topics Support and Training Options on page 55 • Customer Support on page 56 • Knowledge Portal on page 56 • Training on page 56 • Related Documentation on page 57 SonicWall SuperMassive 9800 Getting Started Guide...
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Chapter 7 Topics Rack Mounting Instructions on page 59 • Instructions for Rack Mounting Your Appliance on page 60 Chapter 8 Topics Product Safety and Regulatory Information on page 65 • Safety and Regulatory Information on page 66 • Warranty Information on page 71 SonicWall SuperMassive 9800 Getting Started Guide...
Hardware Overview This section describes the items shipped with the SonicWall™ SuperMassive 9800 appliance and provides front and rear illustrations of the SuperMassive 9800. • SuperMassive 9800 Package Contents on page 8 • Front Panel on page 10 • Back Panel on page 11 • SuperMassive 9800 LED Usage on page 12 • Port Type and LED Usage on page 13 • Setup Process Overview on page 14 SonicWall SuperMassive 9800 Getting Started Guide...
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SuperMassive 9800 Package Contents Before you begin the setup process, verify that your package contains the following items (the items are depicted in Package contents): 1 One SonicWall SuperMassive 9800 appliance 2 One rack mounting kit 3 One serial CLI cable 4 One Ethernet cable 5 Two power cords NOTE: The included power cord(s) are approved for use only in specific countries or regions. Before using a power cord, verify that it is rated and approved for use in your location. The power cords are for AC mains installation only. A field conversion DC power cable is on page 65 different; for more information, see Product Safety and Regulatory Information 電気安全を確保する ために、 弊社製品にご使用いただ く 電源 コ ー ド は必ず製品同梱の電源コ ー ド を ご使用 く だ さ い。 こ の電 源 コ ー ド は他の製品では使用で き ません。...
Auto-throttling fans for system temperature control Expansion Module Expansion Module Bay Power Supplies (2) For SonicWall-approved expansion Dual power supplies for redundant AC power and added reliability modules Field conversion is available to convert to DC mains DC power supplies use different input connector and power cables WARNING: Potential hazard from fan ...
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Description PWR1 Power Supply 1 status Solid Blue System is powered on and Power Supply 1 is operating normally Solid Yellow Power Supply 1 is down or not detected in the chassis PWR2 Power Supply 2 status Solid Blue System is powered on and Power Supply 2 is operating normally Solid Yellow Power Supply 2 is down or not detected in the chassis TEST Test/boot status System is up and operational Solid Yellow System is starting up Blinking Yellow System is in SafeMode ALARM Alarm condition No alarms are present Blinking Yellow Minor system alarm, such as policy alert Blinking Red Major or critical system alarm, such as a thermal alert or fan alert Blade 1 status Blade is powered down Blinking Green Blade is powered on, but is not active Solid Green Blade is powered on and is operational Blade 2 status Blade is powered down Blinking Green Blade is powered on, but is not active Solid Green Blade is powered on and is operational SonicWall SuperMassive 9800 Getting Started Guide...
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Port Type and LED Usage This section describes the ports on the front bezel of the SuperMassive 9800 appliance and provides a description of the associated LED activity: Port Type Port Name / Interfaces LED Color Indicates Copper MGMT or X0 ‐ X7 Amber 1 Gbps Green 10 Gbps Blinking Yellow Data is transmitting and/or receiving No link or 10 Mbps X8 ‐ X19 Amber 1 Gbps Green 100 Mbps Blinking Yellow Data is transmitting and/or receiving No link or 10 Mbps SFP+ X20 ‐ X23 Amber 1 Gbps Green 10 Gbps Blinking Amber Data is transmitting and/or receiving No link SonicWall SuperMassive 9800 Getting Started Guide...
Setup Process Overview Setup process illustrates the necessary steps in the process of getting started with your new SonicWall SuperMassive 9800 appliance. Setup process Configuration Process Verify Start Up Perform Initial Pre-Configuration Management Setup Requirements Computer Registration, Licensing, and Deployment Process Create a Register Complete MySonicWall Appliance in Deployment Account SonicOS Configuration SonicWall SuperMassive 9800 Getting Started Guide...
Setting Up the Appliance This section provides an overview of available WAN types, a section to record configuration information, and initial setup information and procedures. • Determining the WAN Type on page 16 • System Requirements on page 16 • Recording Configuration Information on page 17 • Initial setup on page 19 • Connecting to the Internet on page 22 • Troubleshooting Your MGMT and LAN Connections on page 26 SonicWall SuperMassive 9800 Getting Started Guide...
Determining the WAN Type can configure it later in the SonicOS management interface. NOTE: For more information regarding other supported Before configuring your SonicWall SuperMassive 9800 WAN types such as Wire Mode or Tap Mode, refer to the appliance, you will need to determine the type of WAN SonicOS Administration Guide. connection your setup will use. SonicWall supports the following types: • Static—Configures the appliance for a network that System Requirements uses static IP addresses. Recommended. • DHCP—Configures the appliance to request IP settings Before beginning the setup process, verify that you have: from a DHCP server in your network or on the Internet. • An Internet connection Recommended. • A Web browser supporting Java Script and HTTP • PPPoE—Point‐to‐Point Protocol over Ethernet (PPPoE) uploads: is typically used with a DSL modem. If your Internet Service Provider (ISP) requires desktop software with a Accepted browser Browser version username and password, select NAT with PPPoE mode. Internet Explorer 9.0 and higher • PPTP—Point‐to‐Point Tunneling Protocol (PPTP) is used to connect to a remote server. PPTP typically supports older Microsoft Windows implementations that require Chrome 18.0 and higher tunneling connectivity.
Recording Configuration Networking Information Information LAN IP Address: Select a static IP address for your SonicWall appliance that is within Use this section to record your configuration information. Be range of your local network. sure to keep it for future reference. (default is 10.10.10.10 for The default MGMT interface IP address is X0/LAN) 192.168.168.168. Subnet Mask: Record the subnet mask for the local network (default mask is 255.255.255.0). Client Registration Information devices connecting through the appliance LAN interface are Serial Number: Record the serial number found assigned IP addresses in this on the bottom panel of your network (default client addresses SonicWall appliance. assigned by the SonicOS DHCP server are on the Authentication Code: Record the authentication code 192.168.168.0/24 subnet). found on the System > Status page, showstatus from the Ethernet WAN IP Address: Select a static IP address for your CLI, or the bottom panel of your Ethernet WAN interface (X1). SuperMassive appliance. NOTE: This setting only applies if you are using an ISP that assigns a ...
Administrator Information Admin Name: Select an administrator account name. (default is admin) Admin Password: Select an administrator password. (default is password) Internet Service Provider (ISP) Information Record this information about your current Internet service: If you are No information is usually required. However, connecting some providers may require a host name. with DHCP Host Name: If you are IP Address: _____._____._____._____ connecting Subnet Mask: _____._____._____._____ with Static IP Default Gateway: _____._____._____.____ Primary DNS: _____._____._____._____ DNS 2 (optional): _____._____._____._____ DNS 3 (optional): _____._____._____._____ SonicWall SuperMassive 9800 Getting Started Guide...
Initial setup Connecting your computer to the SuperMassive 9800 illustrates how to connect your management computer to the SonicWall SuperMassive 9800 appliance for initial setup. Connecting your computer to the SuperMassive 9800 SonicWall Appliance 80GB 80GB 10GE 120V AC SDHC ALARM (U.S.) TEST SonicWall SuperMassive 9800 PWR 1 PWR 2 X X 2 X2 2 X2 2 X2 2 CONSOLE MGMT MGMT MGMT MGMT Management Computer Ethernet SonicWall SuperMassive 9800 Getting Started Guide...
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The following sections provide initial configuration information For further information regarding power requirements, refer and instructions for connecting your SonicWall SuperMassive to Product Safety and Regulatory Information on page 65 of 9800 appliance for initial setup. this document. • Connecting the MGMT Port on page 20 SuperMassive LED Activity • Applying Power to the Appliance on page 20 NOTE: See also SuperMassive 9800 LED Usage on page • Using the Setup Wizard on page 21 12 and Port Type and LED Usage on page 13. Connecting the MGMT Port The Power LEDs on the front panel illuminate blue when the appliance is powered on. The MGMT port is a dedicated 1 gigabit Ethernet interface for The Test LED or Alarm LED may illuminate and blink while the appliance management and SafeMode access. appliance performs a series of diagnostic tests. When these 1 Using the provided Ethernet cable, connect one end of LEDs are no longer illuminated and the Power LEDs remain the cable to the computer you are using to manage the steadily lit, the SuperMassive 9800 appliance is ready for SuperMassive 9800 appliance. configuration. This typically occurs within a few minutes of turning on the power. 2 Connect the other end of the Ethernet cable to the MGMT port on your SuperMassive 9800 appliance. If the Test or Alarm LEDs remain lit after the SuperMassive 9800 has completed powering on, restart the appliance by The default MGMT port IP address is: disconnecting the power, waiting 1 minute, and then http://192.168.168.168. connecting the power again. For a connected MGMT or X0 ‐ X7 port, the Link LED for the ...
• Green indicates 100 Mbps • An unlit left LED with the right LED lit indicates 10 Mbps Using the Setup Wizard When you are ready to begin initial setup, configure your management computer with a static IP address on the 192.168.168.0/24 subnet, such as 192.168.168.20. 2 Launch the SonicWall Setup Wizard by clicking the first This allows your computer to connect to SonicOS via the here link. This wizard helps you quickly configure the MGMT interface. SonicWall appliance to secure your Internet NOTE: Be sure to disable pop‐up blocking software, or connection. set your Web browser to allow pop‐ups and cookies. 3 Follow the on‐screen prompts to complete the admin password and network settings. To configure initial settings using the Setup Wizard: If a DHCP server is available on the network, the wizard 1 With your computer connected to the appliance MGMT requests IP settings from it. You can click Next to accept port, start your Web browser and navigate to the these or click Manual Config to enter a static IP address default MGMT interface IP address: and other network settings. http://192.168.168.168. In the Manual Configuration page, click Retry to revert The initial screen displays the options to launch the to DHCP, or enter your own settings, and then click Setup Wizard or configure the appliance manually. Next. SonicWall SuperMassive 9800 Getting Started Guide...
5 Click Done. 6 Continue to Connecting to the Internet on page 22 to 4 A Setup Wizard Summary page displays at the end of connect to the appliance for Internet access, and then the wizard. Verify the information you’ve entered is refer to Registering, Licensing, and Upgrading on page correct, then click Apply. 27 to begin the registration process. When completed, a Setup Wizard Completion notice displays showing the IP Configuration. Connecting to the Internet After initial setup is complete, physically connect the SuperMassive 9800 LAN and WAN interfaces to the appropriate network devices in your environment for access to external networks or the Internet. You cannot reach the Internet or other WAN destinations while connected to the MGMT interface. SonicWall SuperMassive 9800 Getting Started Guide...
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Connecting WAN Port • A static IP address on the default LAN subnet (10.10.10.0/24) 1 Connect one end of an Ethernet cable to your Internet • A static IP address on the configured LAN subnet if you connection. changed it during initial setup. If you have a router, DSL modem, or cable modem, NOTE: Internet connectivity is needed for the connect the Ethernet cable to a LAN port on the router recommended product registration process. For initial or modem. Internet access, connect your computer to the LAN 2 Connect the other end of the Ethernet cable to the X1 subnet. (WAN) port on your SuperMassive 9800 appliance. You cannot reach the Internet or other external destinations while connected to the MGMT interface without first configuring a default gateway in its Testing Your Internet Connection interface settings. To test your Internet connection: Connecting the LAN Port 1 After you exit the Setup Wizard, connect your computer to the LAN subnet or directly to the X0 (LAN) 1 Connect one end of an Ethernet cable to your computer port. or to your local network switch or other networking device. 2 Point your browser to the X0 IP address configured during initial setup (default https://10.10.10.10). SonicWall SuperMassive 9800 Getting Started Guide...
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3 When the login page appears, log into the SonicOS • Check Troubleshooting Your MGMT and LAN Connections on page 26 for more suggestions. management interface as admin, using the configured password (default password). NOTE: WAN connectivity issues are unrelated to completion of the MySonicWall registration process. 4 Open a command prompt window on your computer and enter the command: ping sonicwall.com 5 Open another Web browser and navigate to http://www.sonicwall.com. If you can view the SonicWall home page, you have configured your SuperMassive 9800 correctly. If you cannot view the SonicWall home page, try one of these solutions: • Verify that the Local Area Connection settings on your computer are set to use either DHCP or a static IP on the LAN subnet. • Renew your management station DHCP address or restart your management station to accept new network settings from the DHCP server in the SonicWall appliance. • Restart your Internet router to communicate with the DHCP client in the SonicWall appliance. SonicWall SuperMassive 9800 Getting Started Guide...
Internet Access Connecting your SuperMassive 9800 to the internet illustrates how to connect your computer to the SonicWall SuperMassive 9800 appliance for Internet access. Connecting your SuperMassive 9800 to the internet SonicWall Appliance 80GB 80GB 120V AC 10GE SDHC (U.S.) ALARM TEST SonicWall SuperMassive 9800 PWR 1 PWR 2 CONSOLE MGMT X0 (LAN) X1 (WAN) Ethernet Internet SonicWall SuperMassive 9800 Getting Started Guide...
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Troubleshooting Your MGMT Troubleshooting Your LAN Connection and LAN Connections If you do not see the SonicOS login prompt when you point your browser to the X0 (LAN) IP address, consider the following: Troubleshooting Your MGMT • Did you correctly enter the IP address for the SonicWall SuperMassive 9800 X0 interface into your Web Connection browser, beginning with http:// or https://? If you cannot connect to the SonicWall SuperMassive 9800 or • Did you try restarting your management station while it the Setup Wizard does not display, consider the following: is connected to the SonicWall appliance? • Did you correctly enter the SonicWall SuperMassive • Are the Local Area Connection settings on your 9800 management IP address beginning with http:/ computer set to one of the following? / or https:// in your Web browser? • Obtain an IP address automatically using DHCP • Did you try restarting your management station while it • A static IP address on the default LAN subnet is connected to the SonicWall appliance? (10.10.10.0/24) • Are the Local Area Connection settings on your • A static IP address on the configured LAN subnet computer set to a static IP address on the if you changed it during initial setup 192.168.168.0/24 subnet? • Do you have the Ethernet cable connected to your ...
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Registering, Licensing, and Upgrading This section provides instructions for registering, licensing, and upgrading firmware on your SonicWall SuperMassive 9800 appliance. Registration is an important part of the setup process and is necessary to receive the benefits of SonicWall security services, firmware updates, and technical support. • Using MySonicWall on page 28 • Creating a MySonicWall Account on page 28 • Registration Overview on page 29 • Registering in SonicOS on page 29 • Licensing Security Services on page 31 • Activating and Managing Licenses using a Key on page 33 • Upgrading Firmware on page 33 SonicWall SuperMassive 9800 Getting Started Guide...
Using MySonicWall To create a MySonicWall account: 1 In your Web browser, navigate to: SonicWall requires a MySonicWall account prior to configuring http://www.mysonicwall.com. your appliance. If you already have a MySonicWall account, 2 In the Login screen, click the Register Now link. you can continue to Registration Overview on page 29. MySonicWall is used during registration of your SuperMassive 9800 appliance and to activate or purchase licenses for security services, support, or software specific to your SuperMassive 9800 device. For a High Availability configuration, MySonicWall provides a way to associate a secondary unit that can share security service licenses with your primary appliance. NOTE: MySonicWall registration information is not sold or shared with any other company. Creating a MySonicWall Account 3 Complete the Registration form, and then click Register. 4 Verify that the information is correct, and then click A MySonicWall account is required to register the SonicWall Submit. SuperMassive 9800 appliance. Create a new MySonicWall 5 To confirm your account was created, click Continue. account from any computer by navigating to: http://www.mysonicwall.com. SonicWall SuperMassive 9800 Getting Started Guide...
Registration Overview 3 A message displays at the top of the screen that your SonicWall appliance is not registered. Click the Register link. Although there are several ways to register your new SonicWall appliance, SonicWall recommends registering your appliance 4 Enter your MySonicWall username (your email address) through the SonicOS web‐based management interface. and password in the appropriate fields. Then, click Submit. This section describes how to register and license your NOTE: If you haven’t created a MySonicWall account, appliance through SonicOS, as well as the alternate options see Creating a MySonicWall Account on page 28. available on MySonicWall. NOTE: If you haven’t created a MySonicWall account, 5 The licensing server acquires the necessary information see Creating a MySonicWall Account on page 28. directly from the appliance. If asked, however, in the Licenses > License Management page, specify a Friendly Name or Product Group for the SonicWall Registering in SonicOS appliance. 6 Acknowledge the registration completion notification After you have completed the Setup Wizard and can by clicking Continue. The Licenses > License successfully connect to your SonicWall SuperMassive 9800 Management page now lists all the Security Services appliance, you are ready to register it. associated to your appliance. To register in SonicOS: Alternative Registration Options 1 Log into your SuperMassive 9800 appliance. Use the defaults https://10.10.10.10 and admin/ If you have registered your SuperMassive 9800 appliance ...
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Synchronizing Licenses Manually Although SonicWall strongly recommends registering your appliance using the SonicOS interface, you can optionally use MySonicWall to register your appliance. To manually synchronize licenses with MySonicWall from the SonicOS interface: Registering on MySonicWall 1 Log into your appliance and navigate to the System > Licenses page. To register on MySonicWall: 2 Scroll to the Manage Security Services Online section. 1 Log into your MySonicWall account. If you do not have 3 Click the Synchronize button to synchronize licenses an account, create one at: with MySonicWall. http://www.mysonicwall.com. 2 Type the SuperMassive 9800 appliance serial number in Using the License Keys the Register a Product field. The serial number is displayed in the System > Status page and is also on the MySonicWall provides an encrypted license keyset for each bottom panel of your appliance. registered appliance. You can use the license keyset to 3 Click Next. manually apply all active licenses to your SonicWall appliance. 4 Type a Friendly Name for the appliance. To obtain and apply the license keyset: 5 Select the Product Group from the drop‐down menu, if 1 Log into your MySonicWall account and click the link for available. your appliance. ...
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6 When finished entering the keyset, click Submit. Management page displays updated information about the free trial service. Licensing Security Services • Purchase a Service—Click the Cart icon to purchase a security service. In the Buy Service page, specify the quantity of licenses, and then click Add to Cart. When To license a security service, first access the Service the item(s) have been added, click the Checkout Management page in MySonicWall. The Service Management button. Follow the instructions to complete your page is specific to your product and lists security services, purchase. support options, and software that you can purchase or try with a free trial. Applicable Services and Software To access the Service Management page, do one of the following: The Applicable Services section on the Service Management • Log into your appliance, navigate to System > Licenses, page in MySonicWall lists security services, support options, click the To Activate, Upgrade, or Renew services, click and software for your product that you can purchase or try here link, and then enter your MySonicWall credentials. with a free trial. For details, click the Name of the product. • Point your browser to https://www.mysonicwall.com, The Applicable Services section lists the services available. The enter your MySonicWall credentials, navigate to My Status of a service indicates whether the service is Licensed, Products > Product Management, and then click on Not Licensed, or Expired. The Action column lets you purchase your appliance name or serial number. or activate additional services. Next, scroll down to the Applicable Services section to select a SonicWall SuperMassive 9800 Getting Started Guide...
The following products and services are available for the Desktop and Server Software SonicWall SuperMassive 9800: • McAfee Enforced Client Anti‐Virus and Anti‐Spyware Service Bundles • Kaspersky: Enforced Client Anti‐Virus and Anti‐Spyware • Client Content Filtering • Advanced Gateway Security Suite (AGSS) • Global VPN Client Enterprise • Comprehensive Gateway Security Suite • SSL VPN Client License • McAfee: Client/Server Anti‐Virus Suite • Virtual Assist Gateway Services • Analyzer • Scrutinizer • Capture Advanced Threat Protection • WAN Acceleration Software • Gateway AV / Anti‐Spyware / Intrusion Prevention • WAN Acceleration Client • Application Visualization and Control • Deep Packet Inspection for SSL (DPI‐SSL) Support Services •...
3 Locate the service in the Applicable Services section and click the Key icon to activate the service. Licenses using a Key 4 Type or paste your key into the Activation Key field, and then click Submit. If you registered your appliance through SonicOS, all licensed 5 Click Synchronize. services are already activated. You can continue to Upgrading Firmware on page 33. After activating the service, you will see a Status and Expiration date in the respective columns when you If you purchased a service subscription or upgrade from a sales return to the Service Management page. representative separately, you will have an Activation Key for the service. This key is emailed to you after online purchases, or is on the front of the certificate that was included with your Upgrading Firmware purchase. SonicWall recommends that you run the latest available To activate your service licenses using a key: firmware on your SuperMassive 9800 appliance. You will need 1 Log in to your MySonicWall account. to upgrade the factory‐installed firmware to the latest version available on MySonicWall. 2 In the MySonicWall My Products page, and click the appliance Name. The Applicable Services table displays See these sections to upgrade an existing SonicOS firmware a list of services that are already licensed on your image to a newer version: SonicWall appliance. • Saving a Backup Copy of Your Preferences on page 34 NOTE: Your initial purchase may have included security services or other software bundled with the appliance. • Obtaining the Latest Firmware on page 34 These licenses are enabled on MySonicWall when the ...
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Saving a Backup Copy of Your 2 To export your settings to a local file, click Export Settings. A popup dialog displays the name of the saved Preferences file. 3 In the popup dialog, click Export. Before beginning the update process, make a system backup on your SonicWall appliance. The backup feature saves a copy of the current system state, firmware, and configuration Obtaining the Latest Firmware settings on your SuperMassive 9800 security appliance, protecting all your existing settings if it becomes necessary to return to a previous configuration state. To obtain a new SonicOS firmware image file: In addition to creating a system backup, you can export the 1 In a browser on your management computer, log into configuration preferences file to your local management your MySonicWall account at station. This file serves as an external backup of the http://www.mysonicwall.com. configuration settings, and can be imported back into the 2 In MySonicWall, click Downloads in the left navigation SuperMassive 9800 security appliance if it is necessary to pane to display the Download Center dialog. reboot the firmware with factory default settings. 3 Select SuperMassive 9800 Firmware in the Software To save a system backup on your appliance and export Type drop‐down menu to display available firmware configuration settings: versions. 4 Locate the firmware version you want, and then click 1 On the System > Settings page, click Create Backup. the link to download it to a convenient location on your ...
7 Enter your user name and password. Your new SonicOS can be upgraded. For how to register your appliance, see image version information is listed on the System > Registering in SonicOS on page 29. Status page. To upload new firmware and reboot with current Using SafeMode to Upgrade Firmware configuration settings: 1 Download the SonicOS firmware image file from If you are unable to connect to the SonicOS management MySonicWall and save it to a convenient location on interface, you can restart the security appliance in SafeMode. your local computer. The SafeMode feature allows you to recover quickly from 2 Point your browser to the appliance IP address, and uncertain configuration states with a simplified management login as an administrator. interface that includes the same settings available on the System > Settings page. 3 On the System > Settings page, click Upload New Firmware. You can view the ChassisOS and FailSafe versions in the SafeMode interface. 4 Browse to the location where you saved the SonicOS firmware image file, select the file and click the Upload For instructions on how to use SafeMode to upgrade firmware, button. see the SonicOS 6.2 Upgrade Guide. After the firmware finishes uploading, it will display in the Firmware Management table. 5 Click the Boot icon in the row for Uploaded Firmware ‐ New! to restart the appliance with the new firmware using your existing configuration settings. SonicWall SuperMassive 9800 Getting Started Guide...
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SonicWall SuperMassive 9800 Getting Started Guide...
Deployment Scenarios This section provides configuration overviews, as well as deployment scenarios for your SonicWall SuperMassive 9800 Version Number. • Deployment Scenarios on page 38 • Configuring NAT Mode Gateway on page 41 • Configuring a Stateful HA Pair on page 42 • Configuring Wire Mode on page 49 SonicWall SuperMassive 9800 Getting Started Guide...
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Scenario C: Wire Mode appliance. Existing SonicWall gateway SuperMassive appliance in addition to an existing Scenario B: Stateful HA Pair appliance SonicWall gateway appliance. 80GB 80GB 10GE 80GB SDHC 80GB ALARM TEST 10GE SonicWall SuperMassive 9800 PWR 1 PWR 2 CONSOLE MGMT SDHC ALARM TEST SonicWall SuperMassive 9800 CONSOLE PWR 1 PWR 2 MGMT 80GB 80GB 10GE...
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SonicWall 80GB 80GB 80GB 10GE HA/Failover Pair 10GE SDHC SDHC ALARM TEST ALARM TEST SonicWall SuperMassive 9800 PWR 1 PWR 2 CONSOLE MGMT ISP 1 SonicWall SuperMassive 9800 PWR 1 PWR 2 CONSOLE MGMT HA Data Link HA Control Link...
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DPI engine, providing passive inspection, classification, Internet and flow reporting. SonicWall SuperMassive • Secure Mode – Provides full Deep Packet Inspection™ 80GB 80GB (RF‐DPI) inspection and control of network traffic. Wire Link 10GE (WAN) SDHC ALARM TEST SonicWall SuperMassive 9800 Secure Mode affords the same level of visibility and CONSOLE PWR 1 PWR 2 MGMT enforcement as conventional NAT or L2 Bridged Mode deployments, but without any L3/L4 transformations, and with no alterations of ARP or routing behavior. Custom Zone • Tap Mode – A firewall interface that is configured in Tap Mode receives mirrored packets from an adjacent switch SPAN port. Similar to Inspect Mode, but with a For network installations where the SonicWall SuperMassive single port and not in the physical path of traffic. 9800 is running in tandem with an existing network gateway. ...
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About NAT Mode Network Address Translation (NAT) allows private IP addresses NAT mode gateway configuration on internal networks to be mapped to at least one public IP address on the WAN interface of the SonicWall SuperMassive SonicWall SuperMassive 9800 appliance. Outbound traffic from the internal network uses many‐to‐one NAT address mappings for their LANs, WLANs, and other internal networks. 80GB 80GB 10GE SDHC ALARM All traffic in SonicOS must go through both an access rule and a TEST SonicWall SuperMassive 9800 PWR 1 PWR 2 CONSOLE MGMT ISP 1 Internet NAT policy, a fundamental part of the NAT Mode architecture. The NAT policy is even used for traffic that needs no IP address translation, such as traffic traveling between two different LAN interfaces, traffic on the simplest types of VPNs, or through Layer 2 Bridged Mode / Transparent Mode configurations. The SonicWall SuperMassive 9800 ships with the internal LAN Zone DMZ Zone DHCP server active on the LAN port. However, if a DHCP server ...
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Configuring HA Monitoring Settings on page 44 SonicWall SuperMassive 2 • Configuring Optional HA Settings on page 45 SonicWall 80GB 80GB HA/Failover Pair 10GE SDHC • HA License Configuration Overview on page 47 ALARM TEST SonicWALL SuperMassive 9800 PWR 1 PWR 2 CONSOLE MGMT HA Data Link • Completing HA Pair Association on page 47 HA Control Link 80GB 80GB • Verifying High Availability Setup on page 48 10GE SDHC...
Initial High Availability Setup • Ensure the Primary and Secondary security appliances’ LAN, WAN, and other interfaces are properly connected for failover. Before you begin the configuration of HA on the Primary SuperMassive 9800 security appliance: • Connect the HA Control and Data Links on the Primary and Secondary appliances with appropriate cables. • Determine which interfaces should be used as the HA Control Interface and the HA Data Interface: • Turn on the Primary SonicWall security appliance first. TIP: Remember, they must be the same ports on each Then, turn on the Secondary SonicWall security appliance. appliance. • HA Control Interface—Can be a 1 Gbps interface Configuring High Availability Settings only. NOTE: Link Aggregation and Port Redundancy are not The first task in setting up HA after completing Initial setup on supported for the HA Control Interface. page 19 is configuring the High Availability > Settings page on the Primary SonicWall security appliance. After you configure • HA Data Interface—Can be a 1 Gbps or 10 Gbps HA on the Primary appliance, it communicates the settings to interface. 10 Gbps is recommended. the Secondary appliance. • Make a note of the serial number of the appliance that IMPORTANT: The SonicWall appliances must be will run as the Secondary device. You can find this on registered and licensed before completing the the bottom of the appliance or in the System > Status configuration procedures.
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3 On the General tab, select Active / Standby from the 2 Click the Configure icon of the Interface for which you Mode drop‐down menu. want to edit settings. The Edit HA Monitoring dialog displays. 4 Select the Enable Stateful Synchronization checkbox. 5 Next, navigate to the HA Devices tab and type in the Edit HA Monitoring dialog – IPv4 serial number for the Secondary appliance. 6 Navigate to the HA Interfaces tab and specify an HA Control Interface. 7 Click Apply to save these settings. All settings synchronize to the Secondary appliance, and the Secondary appliance reboots. Configuring HA Monitoring Settings After configuring the HA settings, you need to configure the Monitoring settings for the LAN or WAN. This includes configuring unique IP addresses for each appliance in the Stateful HA pair. You will need to log into the appliances using these IP addresses to complete the registration process from within SonicOS, which allows license sharing and synchronization. To configure HA monitoring: 1 Navigate to the High Availability > Monitoring page. SonicWall SuperMassive 9800 Getting Started Guide...
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NOTE: For information about configuring the other options on the High Availability > Settings page, see Configuring Optional HA Settings on page 45. For information about configuring advanced options on the High Availability > Advanced page, see Configuring HA Advanced Settings on page 46. 8 Click OK. You can repeat these steps to configure Monitoring on other interfaces. 3 Optionally, Enable Physical/Link Monitoring by selecting the checkbox. This option is not selected by default. Configuring Optional HA Settings 4 In the Primary IP Address field, enter the unique LAN or WAN management IP address of the Primary appliance. These optional settings are can configured on the High Availability > Settings page: 5 In the Secondary IP Address field, enter the unique LAN or WAN management IP address of the Secondary • To backup the firmware and settings when you upgrade appliance. the firmware version, select the Generate/Overwrite Backup Firmware and Settings When Upgrading 6 Select the Allow Management on Primary/Secondary Firmware checkbox. This option is not selected by IP Address checkbox. This option is not selected by default. default. • Select the Enable Virtual MAC checkbox to allow the Primary and Secondary appliances to share a single SonicWall SuperMassive 9800 Getting Started Guide...
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This option is not selected by default. seconds. You set the Probe IP Address(es) on the High Availability > Monitoring page. Click Apply to save any of the settings on this page. • Set the Probe Count, which is the number of For more information regarding the optional settings, see the consecutive probes before the appliance considers the SonicOS Administration Guide. network path unreachable or broken. The default count is 3; the minimum is 3, and the maximum is 10. Configuring HA Advanced Settings • The Election Delay Time is the number of seconds allowed for internal processing between the two units These advanced optional settings are configured on the High in the HA pair before one of them takes the primary Availability > Advanced page. When finished, click Accept to role. SonicWall recommends leaving this field at its retain the settings. default setting of 3 seconds, then tuning later if needed. The minimum is 3, and the maximum is 255. • Adjust the Heartbeat Interval to control how often the two units communicate. The default and recommended • Enable the Active/Standby Failover only when ALL minimum is 1000 milliseconds; the minimum is 1000 aggregate links are down checkbox to treat the milliseconds and the maximum is 300000 milliseconds. aggregated link as down (causing a failover) only if all member links are down. This option is not selected by • The Failover Trigger Level sets the number of default. heartbeats that can be missed before failing over. SonicWall recommends leaving this field at its default • Select the Include Certificates/Keys checkbox to have ...
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• Click Synchronize Settings to synchronize the settings between the Primary and Secondary appliances. You need to associate the two appliances on MySonicWall. The • Click Synchronize Firmware if you previously uploaded second appliance share the Security Services licenses of the new firmware to your Primary appliance while the primary appliance automatically. Secondary appliance was offline. If the second appliance has not yet been registered, follow the • Click Force Active/Standby Failover to force a failover steps listed in Registering, Licensing, and Upgrading on page 27 between your Primary and Secondary appliances. to register it. This is necessary to make it available for HA association with the Primary. HA License Configuration Overview After both appliances are registered, associate the two SonicWall appliances. You can configure HA license synchronization by associating two SonicWall security appliances as HA Primary and HA To associate the two appliances: Secondary on MySonicWall. 1 Log in to your MySonicWall account. You must purchase a single set of security service licenses for the HA Primary appliance. To use Stateful HA, you must first 2 Click My Products from the left navigation bar. activate the Stateful High Availability Upgrade license for the 3 On the My Products page, scroll down to find the primary unit in SonicOS. This is automatic if your appliance is appliance that you want to use as the Primary connected to the Internet. See Registering, Licensing, and appliance. Click the product Name or Serial Number. Upgrading on page 27. 4 On the Service Management page, scroll down to the ...
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To verity HA setup: MySonicWall users who can upgrade or modify the appliance. 1 After you have configured the HA settings on the Primary SonicWall appliance, log in to the Primary 8 Click Associate. appliance’s unique LAN/WAN IP address. 9 Log in to the SonicOS management interface of the NOTE: The management interface displays Logged Into: Primary appliance using the unique IP address assigned Primary SonicWall Status: Active in the upper right‐ on the High Availability > Monitoring page. hand corner. 10 Navigate to the System > Status page. 2 To verify that the Primary and Secondary SonicWall 11 Click the registration link. This allows the unit to security appliances are functioning correctly, wait a few synchronize with the SonicWall license server and share minutes, then turn off the Primary device. The licenses with the associated appliance. Secondary security appliance should quickly take over. 12 Log in to the SonicOS management interface of the 3 From your management workstation, test connectivity Secondary appliance using its unique IP address. through the Secondary appliance by accessing a site on 13 Navigate to the System > Licenses page and scroll to the the public Internet. Manage Security Services Online section. NOTE: The Secondary appliance, when active, assumes the complete identity of the Primary, including its IP ...
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Into: Secondary SonicWall Status: Active in the upper right‐ • About Connections on page 52 hand corner. • Configuring Interfaces for Wire Mode on page 52 5 Turn the Primary appliance back on. 6 Wait a few minutes. Wire Mode Settings 7 Log back into the management interface. If stateful SonicOS supports Wire Mode on the SonicWall SuperMassive synchronization is enabled (automatically disabling 9800 appliance with these settings: preempt mode), the management GUI should still display Logged Into: Secondary SonicWall • Secure Mode on page 49 Status: Active in the upper‐right‐hand corner. • Inspect Mode on page 50 If you are using the Physical/Logical Monitoring feature, • Bypass Mode on page 50 experiment with disconnecting each monitored link to ensure correct configuration. Secure Mode Configuring Wire Mode Secure Mode unleashes the inspection and policy engines’ full set of capabilities: This section provides an overview of the different types of ...
Inspect Mode NOTE: Tap Mode is an alternative to using Wire Mode. This mode provides the same visibility as Inspect Mode, Inspect Mode allows packets to pass through the firewall’s but differs in that it ingests a mirrored packet stream switch fabric, but they are also mirrored to the multi‐core through a single switch port on the firewall. Tap Mode is Reassembly‐Free Deep Packet Inspection (RF DPI) engine for designed for use in environments employing network the purposes of passive inspection, classification, and flow taps, smart taps, port mirrors, or SPAN ports to deliver reporting. This reveals the firewall’s Application Intelligence packets to external devices for inspection or collection. and threat detection capabilities without any actual Tap Mode can operate on multiple concurrent port intermediate processing. instances, supporting discrete streams from multiple taps. Bypass Mode The following table summarizes the key functional differences between modes of interface configuration. Bypass Mode allows for the quick and non‐interruptive introduction of firewall hardware into a network. Upon selecting a point of insertion into a network (such as between a core switch and a perimeter firewall, in front of a server farm, or at a transition point between data classification domains), the firewall is inserted into the physical data path, requiring a very short maintenance window. One or more pairs SonicWall SuperMassive 9800 Getting Started Guide...
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L2 Bridged, Transparent, Service Secure Mode Inspect Mode Bypass Mode Tap Mode NAT, Route Modes Active/Active Clustering Application Control Application Visibility ARP / Routing / NAT Content Filtering DHCP Server DPI Detection DPI Prevention DPI‐SSL High Availability Link‐State Propagation TCP Handshake Enforcement Virtual Groups 1. These functions or services are not available on interfaces configured in some or all types of Wire Mode, but they remain available on a system‐wide level for any interfaces configured in other compatible modes of operation. 2. Link‐State Propagation is a feature whereby interfaces in a Wire Mode pair mirror the link‐state triggered by transitions of their partners. This is essential to proper operations in redundant path networks. 3. Disabled by design in Wire Mode to allow for failover events occurring elsewhere on the network to be supported when multiple Wire Mode paths or multiple firewall units are in use along redundant or asymmetric paths. SonicWall SuperMassive 9800 Getting Started Guide...
About Connections 2 Connect another interface on your SonicWall appliance to your WAN, LAN, DMZ, or custom zone resource. Wire Mode can be deployed on WAN, LAN, DMZ, and custom zones, except for wireless zones. Both interfaces must be of Configuring Interfaces for Wire Mode the same type, either 1 Gbps or 10 Gbps. Wire Mode can be configured on WAN, LAN, DMZ, and custom Third Party Gateway zones. Wire Mode is a simplified form of Layer 2 Bridged Mode, and is configured as a pair of interfaces. In Wire Mode, the destination zone is the Paired Interface zone. Access rules Internet SonicWall SuperMassive 9800 are applied to the Wire Mode pair based on the direction of traffic between the source zone and its paired interface zone. 80GB For example, if the source zone is WAN and the paired 80GB Wire Link 10GE interface zone is LAN, then WAN to LAN and LAN to WAN rules SDHC (WAN) ALARM TEST SonicWall SuperMassive 9800 PWR 1 PWR 2 are applied, depending on the direction of the traffic. ...
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For example, if you are configuring a WAN/LAN connections can be established without interface pair in Wire Mode, this field is your WAN enforcing a 3‐way TCP handshake. zone. • Enable Link State Propagation – If an interface 3 In the IP Assignment drop‐down menu, select Wire goes down, its paired interface is forced down to Mode (2‐Port Wire). mirror the link status of the first interface. Both 4 In the Wire Mode Type drop‐down menu, select the interfaces in a Wire Mode pair always have the appropriate mode: same link status. • Secure (Active DPI of Inline Traffic) • Restrict analysis at resource limit – With this option enabled, the appliance scans the • Inspect (Passive DPI of Mirrored Traffic) maximum number of packets it can process. The • Bypass (via Internal Switch / Relay) remaining packets are allowed to pass without inspection. Depending on the Wire Mode Type selected, several checkboxes are also available for configuration: 5 In the Paired Interface drop‐down menu, select an unassigned interface to pair with the Wire Mode • Bypass when SonicOS is restarting or down – interface. The Wire Mode interface and its paired With this option enabled, the appliance SonicWall SuperMassive 9800 Getting Started Guide...
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Here is an example of a Wire Mode WAN zone to LAN zone interfaces or two 10 Gbps interfaces). paired interface configuration: NOTE: Only unassigned interfaces are available in the Paired Interface drop down menu. To make an interface unassigned, click on the Configure button for it. In the Zone drop down menu, select Unassigned. 6 In the Paired Interface Zone drop‐down menu, select the zone for the paired interface: • LAN • WAN • DMZ • Custom Zone, if available In the example of a WAN/LAN interface pair in Wire Mode, this field is your LAN zone. 7 Click OK. SonicWall SuperMassive 9800 Getting Started Guide...
Support and Training Options This section provides overviews of customer support and training options for the SonicWall SuperMassive 9800. • Customer Support on page 56 • Knowledge Portal on page 56 • Training on page 56 • Related Documentation on page 57 SonicWall SuperMassive 9800 Getting Started Guide...
Customer Support • Full‐text search For further information, visit: Designed for customers with SonicWall SuperMassive 9800 https://www.sonicwall.com/en‐us/support/knowledge‐base solutions, SonicWall SuperMassive 9800 Support 24x7 delivers the enterprise‐class support features and quality of service Training that enterprise companies require to keep their networks running smoothly and efficiently. SonicWall Support 24x7 is an around‐the‐clock support service that includes phone, email SonicWall offers an extensive sales and technical training and Web‐based technical support, software and firmware curriculum for Network Administrators, Security Experts and updates and upgrades and Advance Exchange hardware SonicWall Medallion Partners who need to enhance their replacement. knowledge and maximize their investment in SonicWall IMPORTANT: Continuous support is required on all Products and Security Applications. SonicWall Training SuperMassive products. provides the following resources for its customers: • E‐Training For further information, visit: https://www.sonicwall.com/en‐us/support. • Instructor‐Led Training • Custom Training Knowledge Portal • Technical Certification • Authorized Training Partners The Knowledge Portal is a resource that allows users to search For further information, visit: for SonicWall documents based on the following types of https://www.sonicwall.com/en‐de/support/sonicwall‐training‐...
Rack Mounting Instructions This section provides illustrated rack mounting instructions for the SonicWall SuperMassive 9800. For more information on rack mounting requirements, see Product Safety and Regulatory Information on page 65. • Instructions for Rack Mounting Your Appliance SonicWall SuperMassive 9800 Getting Started Guide...
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Instructions for Rack Mounting Your Appliance Assemble the Slide Rail Extend the slide rails. Then, remove the chassis member from the slide rails. SonicWall SuperMassive 9800 Getting Started Guide...
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Mount Chassis Member Mount chassis with eight (8) M4 screws. SonicWall SuperMassive 9800 Getting Started Guide...
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Attach Bracket to Rails Insert the barb on the bracket into the square hole. Then, allow the plastic inserts to fit into the square holes. SonicWall SuperMassive 9800 Getting Started Guide...
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Insert Chassis to Frame Install the chassis by sliding it into the frame. Press lever down to release the slide. SonicWall SuperMassive 9800 Getting Started Guide...
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Product Safety and Regulatory Information This section provides safety and regulatory, along with trademark and copyright information. • Safety and Regulatory Information on page 66 台灣 RoHS / 限用物質含有情況標示資訊 on page 70 • • Declaration of Conformity on page 71 • Warranty Information on page 71 SonicWall SuperMassive 9800 Getting Started Guide...
Safety and Regulatory • Mount the SonicWall appliances evenly in the rack in order to prevent a hazardous condition caused by uneven mechanical loading. • Four mounting screws, compatible with the rack design, must be used and Information hand‐tightened to ensure secure installation. Choose a mounting location where all four mounting holes line up with those of the mounting bars of the 19‐inch rack mount cabinet. Regulatory Model/Type Product Name • A suitably rated and approved branch circuit breaker shall be provided as part of the building installation. Follow local code when purchasing materials or 2RK04‐0AD SuperMassive 9800 components. • Consideration must be given to the connection of the equipment to the supply circuit. Appropriate consideration of equipment nameplate ratings must be used when addressing this concern. Do not overload the circuit. Safety Instructions • Reliable grounding of rack‐mounted equipment must be maintained. Particular attention must be given to power supply connections other than direct The following conditions are required for proper installation: connections to the branch circuits, such as power strips. • The SonicWall appliance is designed to be mounted in a standard 19‐inch rack • As shipped from the factory this SonicWall product includes two power supplies mount cabinet. for redundant AC power and added reliability. A field conversion is available to convert to DC mains. • Use the mounting hardware recommended by the rack manufacturer and ensure that the rack is adequate for the application. • To disconnect AC power, both power cords must be removed.
Lüftungsschlitze an der Seite des Gehäuses frei sind. Hier ist ein Belüftungsabstand von mindestens 26 mm einzuhalten. • Achten Sie darauf, das sich die Netzwerkkabel nicht in der unmittelbaren Nähe WARNING: Potential Hazard from Fan. von Stromleitungen, Leuchtstoffröhren und Störquellen wie Funksendern oder Breitbandverstärkern befinden • Dieses Produkt ist nicht dafür entwickelt, um in Bereichen mit öffentlichem • Before replacing the fan unit, carefully read and follow the instructions provided Zugang betrieben zu werden. Wenn es in Schulen betrieben wird, stellen Sie with the unit. sicher, dass das Gerät in einem abgeschlossenen Raum installiert wird, der nur von speziell ausgebildetem Personal betreten werden kann. • Wählen Sie für die Montage einen Ort, der keinem direkten Sonnenlicht Lithium Battery Warning ausgesetzt ist und sich nicht in der Nähe von Wärmequellen befindet. Die Umgebungstemperatur darf nicht mehr als 40 °C betragen. The Lithium Battery used in the SonicWall Internet security appliance may not be replaced • Wenn das Gerät in einem geschlossenen 19"‐Gehäuse oder mit mehreren by the user. The appliance must be returned to a SonicWall authorized service center for anderen Geräten eingesetzt ist, wird die Temperatur in der Gehäuse höher sein replacement with the same or equivalent type recommended by the manufacturer. If, for als die Umgebungstemperatur. Achten Sie darauf, daß die Umgebungstemperatur nicht mehr als 40° C beträgt. any reason, the battery or SonicWall Internet security appliance must be disposed of, do so following the battery manufacturer's instructions. • Bringen Sie die SonicWall waagerecht im Rack an, um mögliche Gefahren durch ungleiche mechanische Belastung zu vermeiden. • Verwenden Sie für eine sichere Montage vier passende Befestigungsschrauben, Cable Connections und ziehen Sie diese mit der Hand an. Wählen Sie einen Ort im 19‐Zoll‐Rack, wo alle vier Befestigungen der Montageschien verwendet werden. All Ethernet and RS232 (Console) cables are designed for intra‐building connection to •...
Schließen Sie kein Wechselstrom konfiguriertes Produkt an Gleichstrom an. Und Gebäude in dem sich das Gerät befindet herausgeführt werden. schließen Sie kein Gleichstrom konfiguriertes Produkt an Wechselstrom an. Das Umbaukit beinhaltet eine detaillierte Beschreibung. Das Gerät muss komplett mit Gleichstrom oder Wechselstrom konfiguriert sein. 安全說明 • Gleichstrom akzeptiert Toleranzen. Betreiben Sie das Gerät nicht außerhalb des Bereiches, der auf dem Aufkleber des Gerätes angegeben ist. 需要滿足以下條件以進行正確安裝: • Die Gleichstrom Konfiguration beinhaltet einen Anschlusskabel mit Erdung (Grün‐Gelbes Kabel). Diese Kabel muss an den Erdungsschaltkreis • SonicWall 設備被設計成安裝在一個標準的 19 吋機架安裝櫃。需 angeschlossen werden. 要滿足以下條件以進行正確安裝: • Vergewissern Sie sich, dass die Schrauben nach dem Austausch mit entsprechendem Werkzeug fest angezogen werden. • 使用機架製造商推薦的裝載硬體,確認機架足夠裝置所需 • 請確認裝置內不會滲入水分或過多的濕氣。 ACHTUNG: Lüfter Potentielle Gefahrenquelle • 裝置週邊請保持通風,特別是裝置通風口側。建議裝置與牆壁間 至少要有 1 英吋 (25.44 公釐 ) 的淨空。 • 纜線的路徑應遠離電源線、日光燈,以及會產生雜訊的來源,如 •...
Declaration of Conformity A “Declaration of Conformity” in accordance with the directives and standards has been made and is on file at: SonicWall International Limited, City Gate Park, Mahon, Cork, Ireland. CE declarations can be found online at: https://www.sonicwall.com/en‐us/legal/ environmental‐regulatory‐affairs NOTE: Additional regulatory notifications and information for this product can be found online at: https://www.sonicwall.com/en‐us/legal/ environmental‐regulatory‐affairs Warranty Information All SonicWall appliances come with a 1‐year Limited Hardware Warranty which provides delivery of critical replacement parts for defective parts under warranty. Visit the Warranty Information page for your product’s warranty: https://www.sonicwall.com/en‐us/support/support‐services SonicWall SuperMassive 9800 Getting Started Guide...
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SonicWall Support Technical support is available to customers who have purchased SonicWall products with a valid maintenance contract and to customers who have trial versions. The Support Portal provides self‐help tools you can use to solve problems quickly and independently, 24 hours a day, 365 days a year. To access the Support Portal, go to https://support.sonicwall.com. The Support Portal provides self‐help tools you can use to solve problems quickly and independently, 24 hours a day, 365 days a year. In addition, the Support Portal provides direct access to product support engineers through an online Service Request system. The Support Portal enables you to: • View knowledge base articles and technical documentation • Download software • View video tutorials • Collaborate with peers and experts in user forums • Get licensing assistance • Access MySonicWall SonicWall SuperMassive 9800 Getting Started Guide...
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• Learn about SonicWall professional services • Register for training and certification To contact SonicWall Support, refer to https://support.sonicwall.com/contact‐support. To view the SonicWall End User Product Agreement (EUPA), see https://www.sonicwall.com/legal/eupa.aspx. Select the language based on your geographic location to see the EUPA that applies to your region. SonicWall SuperMassive 9800 Getting Started Guide...
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SuperMassive 9800 Getting Started Guide Updated ‐ July 2017 232‐003430‐50 Rev A ...
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