INTRODUCTION ..............................4 Only Cisco SPA302D Handsets are supported with the Cisco SPA232D Base..........4 ............................8 YPOGRAPHICAL CONVENTIONS ..............................8 PECIAL MESSAGES Note .................................. 8 ..............................8 ASIC EQUIREMENTS GETTING TO KNOW YOUR HOSTED PBX SYSTEM ..................9 .........................
ERFORMING A ACTORY ESET ..........................45 IEWING HONE NFORMATION ......................45 DVANCED ANDSET ONFIGURATION PTIONS TROUBLESHOOTING THE CISCO SPA302D ....................46 ............................46 ETWORK ESSAGE ............................46 NRESPONSIVE ANDSET ) ..................46 ANDSET WILL NOT CREEN WILL NOT LLUMINATE ........................47...
This Owner’s Manual will show you how to set up and use your new Hosted PBX phone system and service. This guide also explains how to register a Cisco SPA302D Mobility Enhanced Cordless Handset with the Cisco SPA232D Cordless Base, which has an integrated DECT Base Station. Cisco SPA302D Handsets registered to the Cisco SPA232D can make and receive calls through Intermedia’s Voice over IP (VoIP) service.
To prevent the ATA from overheating, do not operate it in an area that exceeds an ambient temperature of 104°F (40°C). Do not place anything on top of the Cisco Cordless Base; excessive weight could damage it. Insecure mounting might damage the Cisco Cordless Base or cause injury.
interference received, including interference that may cause undesired operation. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
accessories may not ensure compliance with FCC RF exposure guidelines. Owner’s Manual...
Using this Document Notational conventions Acronyms are defined the first time they appear in the text. The term LAN refers to a group of Ethernet-connected computers atone site. Typographical conventions Italic text is used for items you select from menus and drop-down lists and the names of displayed web pages.
GETTING TO KNOW YOUR Hosted PBX SYSTEM Before you Begin Your Installation The Hosted PBX phone system is designed to use your existing broadband data connection as well as the existing data wiring in your office. Where you don’t have data wiring, you may use the optional Wireless Transmitter and Wireless Adapters to connect Desk Phones to the Base Unit wirelessly.
Shared Lines: This diagram depicts the setup options for a Shared Line system. Shared Line systems require that all shared line phones are located in the same logical network or subnet. By purchasing the optional Wireless Adapters you may also connect Desk Phones wirelessly. Single Line Phones: This diagram depicts the setup options for Stand Alone Phones.
Cordless Handsets: This diagram depicts the setup options for Cordless Handsets. Cordless Handsets can be used in conjunction with Shared Line Phones or they can be installed as Stand Alone Phones. A single Cordless Base unit can support up to 3 Cordless Handsets. Multiple Base units can be used at a single location.
Setup Options that are not supported The following setup options ARE NOT supported: 1. Connecting a phone to a router that is connected to another router 2. Connecting one phone to another 3. Connecting a phone wirelessly and then connecting a PC 4.
INSTALLING YOUR Hosted PBX PHONE SYSTEM Installing Cordless Base and Handsets Cordless Handsets can be installed in the following ways • You may use up to 3 Cordless Handsets per Cordless Base. Connecting the Cordless Base: 1. Open the Cordless Base box and remove the cordless base, power clip, power adapter and blue Ethernet cable.
The ports labeled “PHONE” and “LINE” at the rear of the Cordless Base are not used. Do not connect anything to these connectors. Note The “RESET” button at the rear of the Cordless Base is not used. Pressing the RESET button will make your Cordless Base inoperable and require replacement.
Note 12. After handset is fully charged or while the handset is in the cradle do the following. 13. On the Cisco Cordless Handset, press and hold the End Call. button for 5 seconds. 14. Release the End Call button and wait up to 10 seconds for the screen to illuminate.
Do not incinerate batteries. WARNING Use only size AAA Ni-MH 800 mAh (1.2V) rechargeable batteries in the Cisco SPA302D Handset. Place the Handset in the charging cradle for a recommended initial charge of 10 hours before using the Handset for the first time.
Cordless Base instructions above for more information. Cordless Base SYSTEM and INTERNET lights should be lit. 2. On the Cisco Cordless Handset, press and hold the End Call button for 5 seconds. 3. Release the End Call button and wait up to 10 seconds for the screen to illuminate.
1. On the Cisco SPA302 Handset, press the Select button in the center of the 4-way navigation keypad. 2. Using the navigation arrow buttons, scroll to the Settings icon press the center Select button to select it. 3. Select Handset Registration.
Activating the Service Before you can make or receive calls, you need to activate your phone line(s). This also activates the billing for your phone line(s). To activate your phone line(s): 1. Go to https://exchange.intermedia.net enter your Administrator Portal login name and password NOTE- You will activate all of your lines at once, so if there is no “Activate Lines”...
USING CORDLESS HANDSETS Introduction The Hosted PBX phone system supports up to 3 Cordless Handsets per Cordless Base. The Cordless Base is used to connect the Cordless Handsets to the Intermedia Network. The Cordless Base can be plugged into any one of the 4 phone jacks on the back of the optional Base Unit or into your router or switch.
Three-way conferencing with local mixing • Call parking and un-parking DECT Base Station • Technical details • 3 Handset registrations on a Cisco SPA232D (DECT Base Station) • 3 simultaneous active calls • Page/Registration button Physical specifications • Off-hook button •...
Getting Started The Cordless Handsets and Cordless Base are shipped to you preconfigured. You do not have to do any configuring or program- ming of the Cordless Handset. Each Cordless Handset has been assigned a phone number and extension number. This section de- scribes the function of the lights on the Cordless Base and some of the initial phone startup screens.
To locate Handsets that may have been misplaced, you can have all Handsets registered to the Cisco SPA232D receive a ringing “locator call.” To page all Handsets, on the Cisco SPA232D, briefly press the Page/Registration button until the green status light flashes slowly.
Cordless Handset Key Descriptions The Cordless Handset has a front keypad as well as side keys. These keys can be used to customize your Cordless Handset as well as make and manage calls. The following table describes the keys on the key panel of your Cordless Handset. Components 1.
1. Date and time-The date and time are obtained from the Cis- coSPA232D, but can be updated manually from the Handset. 2. DECT signal strength-Reflects the Handset registration sta- tus to the Cisco SPA232D. 3. Battery indicator-Reflects the charge level and status of the batteries.
Display Screen Icons Icon Name Description Active call A call is in progress. Call forwarding Call forwarding is configured on the phone. See Configuring Call Forwarding. Conference call A conference call is in progress. See Plac- ing a Three-Way Conference Call. Do Not Disturb Incoming calls do not reach your Handset because the phone has been set to Do...
Entering Numbers and Text in Fields Some fields on the Cisco SPA302D require you to enter numbers and text by using the keypad. In general, the following guidelines apply: • Use the keypad to enter numbers and characters, pressing the key multiple times to select the correct number or letter.
These buttons also provide other options such as Cancel and Back, depending on the phone menu that you are viewing. • On the Cisco SPA302 Handset, press the Select button in the center of the 4-way navigation keypad to access additional phone functions.
The table below lists the Phone Menu functions and where to look for configuration information. Adjusting Handset Volume and Muting To adjust the audio volume during a call: 1. Press the Right Arrow button on the 4-way navigation keypad to increase the volume. 2.
You can store Private and Shared contacts on your Handset. Private contacts are specific to each Handset. Shared contacts are available on all Handsets registered to the Cisco SPA232D (Base). When a Shared contact is entered from a Handset, the contact is made available to all Handsets registered to the same Base station.
move the cursor in the number field, and the Back softkey to delete characters. • Edit: Edit the name and number for the contact. You can also assign a ringtone for the contact. Press Save to save your changes. • Delete: Deletes the selected contact.
1. Press the Left softkey to select Options. 2. Scroll to Transfer and press the Select button. 3. Enter the number to which to transfer. The Cisco SPA302D automatically dials the number. You can transfer before the called number answers, or you can wait to speak to the called number.
Ending a Call To end a call, press the red End Call button. Directed Call Pickup Directed Call Pickup allows you to answer a phone call which is ringing at another phone in your organization. There are three types of Directed Call Pickup: •...
Call Recording The Call Recording feature allows you to record calls whenever you wish via the *80 command. Intermedia Call Recording comes in two flavors; Automatic and On Demand. Only On Demand recording may be initiated from the desk phone. On Demand Call Recording On Demand call recording allows you to turn the recording of a conversation on and off at any time during a phone call.
Ending a Call not answered. Pressing any button on the Handset clears this message from the screen. Note: The missed call notification cannot be turned off, only cleared after the notification appears. To view and return a missed call: 1. Press the Up Arrow button to display the Call History, or press the center Select button and select Call History.
message. Each user can record his or her personal greeting for the voicemail box. Voicemail is automatically saved for 90 days. Similar to the Desk Phone, you may access voicemail through the phone, change your PIN and record your voicemail greeting. To access your voicemail messages: Method A: 1.
Forwarding Voicemail Messages via the Phone A user can forward a voicemail from his or her voicemail box to another voicemail box or group of voicemail boxes. Once logged in to your voicemail box, press 1 to listen to your message(s). 1.
Forwarding Voicemail Messages via the Web A user can forward a voicemail message from his or her voicemail box to another Intermedia voicemail box once logged into the personal website. Voicemail messages may be forwarded via email to anyone or forwarded directly into another person’s voicemail box (providing they are in your company and have an Intermedia phone) 1.
Setting Up Voicemail Notification via Email You may setup your voicemail box to send you an email alert whenever someone leaves you a voicemail message. 1. Go to https://www.intermedia.net/accesslinelogin/index.asp. 2. Enter your Desk Phone Number and PIN. 3. Click Login. 4.
Creating a Voicemail Group A Voicemail Group allows you to quickly forward a voicemail message to multiple other people without entering each person’s information individually. Voicemail groups are created through your web interface. 1. Once logged in, select the Personal Info Tab. 2.
Configuring Call Forwarding: 1. Press the center Select button to view the available prefer- ences. 2. Scroll to Call Settings and press the center Select button again. 3. Scroll to Call Forwarding and press the center Select button. 4. In one or more of the fields, enter the number to which you want to forward calls.
Configuring Network Settings: (Unsupported) For assistance, please call Customer Service. SIP Settings: (Unsupported) For assistance, please call Customer Service. Changing Your Ringtone To change your Handset ringtone: 1. From the Settings menu, choose Ringtones. 2. Press the Up and Down Arrow buttons to select a ringtone. A preview of the ringtone plays.
You can store private and shared contacts on your Handset. Private contacts are specific to each Handset. Shared contacts are available on all Handsets registered to the Cisco SPA232D. When a shared contact is entered from a Handset, the contact is...
A unique Handset name can be defined, which is reflected in the upper right corner of the display. The Handset name is used to identify the SPA302D with the Intercom and Handset deregistration. To change the Handset name, display language, or input language: 1.
Viewing Phone Information To view information about your Handset, including the software version, hardware version, and serial number: 1. From the Settings menu, scroll to Phone Info, and press the center Select button. 2. Press the Up and Down arrow buttons to scroll through the available phone information: •...
No Network Message If a “No Network” message is displayed on the phone screen, the WAN interface of the Cisco SPA232D is not connected to the network. This means that the Cisco SPA232D cannot connect to the Internet and some functions are unavailable. Try the following actions: 1.
3. If batteries are not charged, the Handset will turn on after plac- ing the Handset into the charging cradle 4. Verify that the correct power adapter is installed. Handset No Longer Holds a Charge 1. Verify that the Cordless charging cradle is plugged in and has power to it.
The Cordless Handset charging cradle uses a 1 Amp power adapter. Owner’s Manual...