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User Guide for Cisco 7911 Handsets
Where the instructions say, press the Resume, Answer or Hold softkeys and this
option is not available you can toggle between the two calls using the green up/down
arrows & select by pressing the flashing red button to the left of the arrows.

Making and receiving calls

To Make a Call
Using the Handset - Lift the handset and dial the desired number
Using the Monitor Speaker - Press the NewCall softkey and dial the desired number. When the party answers, lift
the handset
Using On-Hook Dialing - Dial the desired number and lift the handset.
While on an Existing Call - Press the NewCall softkey and dial the desired number. Toggle between the two calls
using the green up/down arrows & select by pressing the flashing red button to the left of the arrows.
Disconnecting a Call
Replace the handset on the cradle -or-
Press the EndCall softkey
Dialing
To Dial
An internal extension - Dial the extension
A local call - Dial 8 + the number
International - Dial 8 + 00 + Country Code + Area Code (removing the leading zero dependant on country) +
Number
To Redial the Last Number Called
Lift the handset and press the Redial softkey or dial *07
To Return a Call to the Last Caller
Lift the handset and dial *69
Verify the number and press 1 to return the call
Wait for the called party to answer

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   Summary of Contents for Cisco 7911

  • Page 1: Making And Receiving Calls

    User Guide for Cisco 7911 Handsets Where the instructions say, press the Resume, Answer or Hold softkeys and this option is not available you can toggle between the two calls using the green up/down arrows & select by pressing the flashing red button to the left of the arrows.

  • Page 2: Abbreviated Dialing

    Abbreviated Dialing Abbreviated Dialing lets you create up to 100 personal 2-digit speed dial codes.  To program an Abbreviated Dial Code- Lift the handset and dial 75*  Follow the voice prompts  To modify an Abbreviated Dial Code ...

  • Page 3: Call Features

    Transfer Transfer enables you to transfer an active call to another extension or telephone number. To transfer an active call:  Press the More softkey  Press the Trnsfer softkey  Dial the extension or telephone number to which you want to transfer the call ...

  • Page 4

    To enable/modify Call Forwarding from a remote location:  Dial the number for Remote Access to Call Forwarding specified by your Service Provider.  Enter your complete telephone number + #. If your phone is configured as an extension-only (i.e., non-DID) line, enter your company’s complete main telephone number + * + your extension number + ...

  • Page 5

    To cancel Call Forward (Busy)  Lift the handset and dial 77*  Hang up Call Forward (No Answer) Call Forward (No Answer) lets you forward calls to another number when you don’t answer.  To enable/modify Call Forward (No Answer) ...

  • Page 6

    Conferencing Conferencing lets you join multiple parties together on a single call. The maximum number of parties is determined by your service provider. To add a party to an existing call:  Press the Confirm softkey to place the existing call on Hold and provide dial tone ...

  • Page 7

    Group Pickup Group Pickup allows you to answer another phone within your Call Pickup Group.  To Pickup a Call from another phone using the menu:  Lift the handset  Press the More softkey until the GPickUp softkey is visible ...

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