AKCP sensorProbe8 User Manual page 32

SP2/SP8/SP8-X20 Manual
Question:
I have assigned the gateway IP, and when I click Save, it reverts back to the default IP?
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Answer:
This happens when the device is not able to find the IP entered. When the IP is entered the
device searches for the IP and will accept it if it is found, or else it will revert back to the default
IP.
Question:
I have an alert condition from one of my sensors attached to my sensorProbe unit, in that the
base unit (SP8) started to send e-mail alerts. Before I was able to fix the problem, my SMTP
server was clogged with several hundreds of messages waiting in the outbound queue to be sent.
Is there a way to add a parameter to the base units web interface that defines the interval
between successive e-mail alerts in order to limit the rate at which these alerts are being sent and
keep the SMTP server operational?
Answer:
Yes, we have the "Minimum time between each Trap/Email" feature in the Sensor Settings >
Sensor Status Filters button. This feature can limit the traps and e-mails that the unit will
send. A similar parameter also exists on the sensorProbe's web interface called "Resend
Intervals (secs)" and another one called "Maximum Times to Resend" which will also limit the
alerts being sent.
Question:
I am having trouble connecting the sensorProbe to my SMTP email server, what could be the
problem?
Answer:
Here is some things to check when having trouble with SMTP server connections and saving your
settings.
Try changing your SMTP server from the name to the IP address of the server.
The SMTP server is entered is wrong.
The send mail option is not enabled in the Mail settings page.
The timeout period entered is too low.
The gateway IP is not entered in the network page
The mail from address is not set
The mail server is not responding
The mail from address is not validated in the mail server
The mail server settings prohibit it from accepting connections form the device IP
The mail server is an SSL type, which is not supported by the sensorProbe units.
Question:
I am using Microsoft Exchange Server, but the Exchange server fails to receive the email alerts
from my sensorProbe unit, does my sensorProbe support MS Exchange Server?
Answer:
Yes, the units do support MS Exchange Server. However, the sensorProbe's only support basic
authentication. MS Exchange by default, when a connecter is set up uses TLS, then basic. You
have to uncheck this option.
Question:
Is there a way to download my sensor data, or push this out in real time to my PC?
Updated until firmware 413 - 32 -