Transfer, Park & Hold Calls; Using Transfer, Park & Hold; Transferring Calls - Avaya INDeX 11.0 User Manual

Using Transfer, Park & Hold
Transfer, Park & Hold Calls
Using Transfer, Park & Hold

Transferring Calls

INDeX 11.0 Standard Telephone User's Guide
38DHB0002UKHD Issue 1 (10/05/2004)
After answering a call, you can hold it or transfer it. You can also make an enquiry
call and then switch between calls. You can hold a call (where only you can retrieve
it) or park the call (where other extensions can retrieve it). Remember that calls
transferred to an extension with diverts set, follow those diverts just like normal calls.
You can transfer a call to an extension that is ringing or giving busy tone. If the call
waits unanswered for too long it may recall to your extension.
To do an unannounced transfer:
1. Dial R to hold your current call. Do not replace the handset as this parks the call
(see page 14).
2. Dial the extension to which you want to transfer the call.
3. Replace the handset (you can do this even if you hear ringing or busy tone).
To do an announced transfer:
1. Dial R to hold your current call. Do not replace the handset as this parks the call
(see page 14).
2. Dial the extension to which you want to transfer the call.
3. If unanswered, dial R to retrieve the held call.
4. If answered, ask if they wish to accept the transfer.
5. If okay to transfer the call, replace the handset.
6. If not okay to transfer the caller, dial R to retrieve the held call.
Transfer, Park & Hold Calls – Page 13
Transfer, Park & Hold Calls – Page 13
Using Transfer, Park & Hold