Avaya INDeX 11.0 User Manual
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Avaya INDeX 11.0 User Manual

Avaya INDeX 11.0 User Manual

Standard telephone
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INDeX 11.0
Standard Telephone User's Guide
38DHB0002UKHD Issue 1 (10/05/2004)

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Summary of Contents for Avaya INDeX 11.0

  • Page 1 INDeX 11.0 Standard Telephone User's Guide 38DHB0002UKHD Issue 1 (10/05/2004)

  • Page 2: Table Of Contents

    Leaving a Message........ 10 Making Calls .......... 21 Arrange a Callback ........ 11 Glossary ......... 22 Camp On and Wait ........ 11 Index ..........23 Page 2 - Contents INDeX 11.0 Standard Telephone User's Guide Using this Guide 38DHB0002UKHD Issue 1 (10/05/2004)

  • Page 3: Introduction

    Level 8.0+ INDeX software supports only one mode of operation (equivalent to the DT mode in previous INDeX software). Your System Manager will be able to tell which software release your INDeX is using. INDeX 11.0 Standard Telephone User's Guide Introduction – Page 3 38DHB0002UKHD Issue 1 (10/05/2004)

  • Page 4: Telephone Features

    (e.g. a phone and an answer machine) so long as their total REN does not exceed 2. Page 4 - Telephone Features INDeX 11.0 Standard Telephone User's Guide Which Telephone Can You Use? 38DHB0002UKHD Issue 1 (10/05/2004)

  • Page 5: Telephone Tones & Ringing

    30 seconds. Only you will hear this tone burst. You can Hold the existing call and answer the waiting call, see page 14 for detials. INDeX 11.0 Standard Telephone User's Guide Telephone Features – Page 5 38DHB0002UKHD Issue 1 (10/05/2004)

  • Page 6: Making Calls

    The Voice Manager may also instruct you to dial another number to be automatically transferred to the Operator or another. 5. To end the call, replace the handset. Page 6 - Making Calls INDeX 11.0 Standard Telephone User's Guide Notes on Making Calls 38DHB0002UKHD Issue 1 (10/05/2004)

  • Page 7: Making A Page Call

    Hotline operation allows the phone to automatically dial a number when left off-hook for a set period. Your System Manager or maintainer controls the settings for this feature. INDeX 11.0 Standard Telephone User's Guide Making Calls – Page 7 38DHB0002UKHD Issue 1 (10/05/2004)

  • Page 8: Speed Dials

    Three soft-tones: Number already set, dial to cancel. • Single soft tone: No number set, dial a number and #. Then replace the handset to finish. Page 8 - Speed Dials INDeX 11.0 Standard Telephone User's Guide Using Speed Dials 38DHB0002UKHD Issue 1 (10/05/2004)

  • Page 9: Pin's & Account Codes

    You will hear either:- • Continuous tone: Code not recognised, end the call. • Silence: Code accepted, continue the call as normal. INDeX 11.0 Standard Telephone User's Guide PIN's & Account Codes – Page 9 38DHB0002UKHD Issue 1 (10/05/2004) Forced Account Code Entry...

  • Page 10: Busy Or Unanswered

    2. Your call ends unless the extension called has already reached its limit of five stored messages. 3. Replace the handset. Page 10 - Busy or Unanswered INDeX 11.0 Standard Telephone User's Guide If Busy or Unanswered 38DHB0002UKHD Issue 1 (10/05/2004)

  • Page 11: Arrange A Callback

    To Camp On to a busy extension: 1. Dial 3. Do not replace the handset as this ends the call and the camp on. INDeX 11.0 Standard Telephone User's Guide Busy or Unanswered – Page 11 38DHB0002UKHD Issue 1 (10/05/2004)

  • Page 12: Answering Calls

    Dial a group number and then dial #. • Continuous tone: Invalid number, replace the handset. • Broken dial tone: Number okay, replace the handset. Page 12 - Answering Calls INDeX 11.0 Standard Telephone User's Guide Answering Normal Calls 38DHB0002UKHD Issue 1 (10/05/2004)

  • Page 13: Transfer, Park & Hold Calls

    5. If okay to transfer the call, replace the handset. 6. If not okay to transfer the caller, dial R to retrieve the held call. INDeX 11.0 Standard Telephone User's Guide Transfer, Park & Hold Calls – Page 13 38DHB0002UKHD Issue 1 (10/05/2004)

  • Page 14: Parking Calls

    (enquiry call) and either: • Switch between calls by dialling R. • Transfer the held call by replacing the handset. Page 14 - Transfer, Park & Hold Calls INDeX 11.0 Standard Telephone User's Guide Parking Calls 38DHB0002UKHD Issue 1 (10/05/2004)

  • Page 15: Diverting Calls

    • Broken dial tone: Dial 60 (no calls on) or 61 (no calls off). • Broken dial tone: Replace the handset to finish. INDeX 11.0 Standard Telephone User's Guide Diverting Calls – Page 15 38DHB0002UKHD Issue 1 (10/05/2004) Using Diverts...

  • Page 16: Setting Up A Divert

    0. You will hear the broken dial tone. To switch Divert OFF: 1. Lift the handset and immediately dial 7. You will hear the normal dial tone. Page 16 - Diverting Calls INDeX 11.0 Standard Telephone User's Guide Setting Up a Divert 38DHB0002UKHD Issue 1 (10/05/2004)

  • Page 17: Other Features

    No timeout set. Dial a new timeout (0 to 999 seconds where 10 seconds ≈ 3 rings) and then dial #. • Broken dial tone: Ringer timeout set. Replace the handset to finish. INDeX 11.0 Standard Telephone User's Guide Other Features – Page 17 38DHB0002UKHD Issue 1 (10/05/2004)

  • Page 18: Group

    Lift the handset and dial *8hhmm# where hhmm is the time in 24-hour clock format. • To clear an alarm before it occurs: Lift the handset and dial *8*#. Page 18 - Other Features INDeX 11.0 Standard Telephone User's Guide Group 38DHB0002UKHD Issue 1 (10/05/2004)

  • Page 19: Voice Manager

    • Personal Greetings: Dial 5. A personal greeting can be played according to the reason why the call was diverted to your mailbox. • Other Options: Dial . INDeX 11.0 Standard Telephone User's Guide Voice Manager – Page 19 38DHB0002UKHD Issue 1 (10/05/2004)

  • Page 20: Collecting Voice Messages

    • To record a reply in the senders mailbox: Dial 2. • To call the sender: Dial 3. • To finish actioning the message: Dial . Page 20 - Voice Manager INDeX 11.0 Standard Telephone User's Guide Collecting Voice Messages 38DHB0002UKHD Issue 1 (10/05/2004)

  • Page 21: Good Phone Usage

    • If cut-off, call back as soon as possible. • If the extension diverts to Voice Mail, leave a message. Do not hold for the operator unless urgent. INDeX 11.0 Standard Telephone User's Guide Good Phone Usage – Page 21 38DHB0002UKHD Issue 1 (10/05/2004)

  • Page 22: Glossary

    A group of phones within which you can pickup and answer tenancies are not normally allowed. Each tenancy sub- calls ringing at any of the other member extensions. divides into areas. Page 22 - Glossary INDeX 11.0 Standard Telephone User's Guide 38DHB0002UKHD Issue 1 (10/05/2004)

  • Page 23: Index

    Fax number ....19 Reply to message ..20 Greeting ..... 19 Rewind message ..20 Group Ringback....11 Joining/leaving ..18 Ringer timeout ... 17 INDeX 11.0 Standard Telephone User's Guide Index - Page 23 38DHB0002UKHD Issue 1 (10/05/2004)
  • Page 24 Lucent Technologies has been transferred or licensed to Avaya. All trademarks identified by ® or TM are registered marks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners. This document contains propriety information of Avaya and is not to be disclosed or used except in accordance with applicable agreements.

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