Warranty Definition - Excel G3 Eco User Manual

9.2 Warranty definition

Your manual is also the warranty form, fill in the relevant details and store it carefully.
Warranty conditions
The warranty period commences upon the date of purchase. If within the warranty period, your wheelchair will be
defect, it will be repaired or replaced.
However you do need to provide to Van Os Medical UK Ltd a complete filled in warranty registration form or a copy
of the bill with date of purchase. Without a warranty registration form or a proof of the purchase date the warranty
will start at the date when Van Os Medical UK Ltd sent the invoice to the dealer.
Repairs and replacement must be performed by an authorized Van Os Medical UK Ltd service agent. To qualify for
the warranty, your wheelchair must require the care standards. Furthermore, if a problem occurs, you need to fully
inform the Van Os Medical UK Ltd service agent immediately. If you use the wheelchair outside the designated area
of the Van Os Medical UK Ltd service agent, you can repair your wheelchair by any other, by the factory approved,
service agent.
When parts of the wheelchair, within 24 months after the commence date, needs reparation or replacement, as a
result of a manufactory or material error and the wheelchair is with its first owner, the part or parts will be
repaired or replaced free of charge.
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Tip
This warranty is not transferrable.
This warranty does not include any labour charges incurred by replacements.
Replaced or repaired parts fall under the same warranty conditions as the original wheelchair. Worn parts are
normally not guaranteed, unless these parts are worn as a direct result of an original manufacturer defect. These
parts are for example upholstery, tyres, inner tubes and similar kinds of parts.
The warranty conditions above describe all wheelchair parts, and are applied for the models bought at the normal
end-user price.
Under normal circumstances no responsibility is accepted when the wheelchair needs replacement or repairs as a
direct result from:
1. Not maintaining the wheelchair and parts according to the recommendations of the manufacturer or not using
the specific original parts;
2. Damaging the wheelchair or parts by inattentive use, accident or wrong use;
3. Adjusting the wheelchair or parts, different from the specifications of the manufacturer or reparations done
before the service agent is warned.
4. If the product is not equipped with an original factory frame number and identification label as described in
the manual, see chapter 1.
The wheelchair that is described and showed in this manual can differ from your own model in details. However, all
instructions are relevant, independent of slightly different details. We reserve the right to change the product in
this manual without further notice. All drawings, measures and capacities showed in this manual, are
approximations and may be slightly different to your wheelchairs specifications.
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Warning:
Van Os Medical UK Ltd cannot be liable for any consequent or individual damage whatsoever. While this
manual is created with care it is not exclusive. If you are going to use the wheelchair not in accordance
with the guidelines in this manual you need to consult with an authorized Van Os Medical UK Ltd dealer.
The warranty is only valid during the indicated period. If adjustments are made to the wheelchair, who
have structural impact on the product, the warranty will expire completely. You can contact Van Os
Medical UK Ltd for an enlarged warranty and supply conditions and an address list of authorized
dealers.
For warranty service, contact your authorised dealer from where you bought your wheelchair. If it occurs that you
are not helped to your satisfaction concerning the warranty service, please contact Van Os Medical UK Ltd in
writing. You can find the address on back page of this manual.
Tel. +44(0)1904 720170, Fax +44(0)1904 720398, E-mail: sales@vanosmedical.com,
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© 2012 VAN OS MEDICAL UK LTD.
www.vanosmedical.com