Technical Service - OEM VKP80III User Manual

11 TECHNICAL SERVICE

In case of failure, contact the Technical Service by sending an e-mail to support@custom.it detailing:
1. Product code
2. Serial number
3. Hardware release
4. Firmware release
To get the necessary data, proceed as follows:
1
XXXXXXXXXXXXXX
0000000000000000000
Write down the data printed
on the product label (see paragraph 2.2)
2
SCODE. <code>
DCODE. <code>
PRINTER SETTINGS
----------------------------------------------------------------------------
PRINTHEAD WORKING GOOD!
Barcode Reader ....................................Not present
LED bar RGB (hardware) ......................Not Present
INTERFACE ..........................................RS232
PROGRAM MEMORY TEST.................OK
DYNAMIC RAM TEST...........................OK
EXTERNAL MEMORY TEST ................OK
CUTTER TEST......................................OK
HEAD VOLTAGE
HEAD TEMPERATURE
POWER ON COUNTER
CUT COUNTER
Printer Emulation ............................. :
RS232 Baud Rate ........................... :
RS232 Data Length ......................... :
RS232 Parity ................................... :
RS232 Handshaking ....................... :
Busy Condition ................................ :
USB Mass Storage .......................... :
USB Address Number ..................... :
USB Virtual COM............................. :
Print Mode ....................................... :
Autofeed .......................................... :
Chars / inch ..................................... :
Speed / Quality................................ :
Print a Setup report
(see paragraph 5.2)
Rx
1
[V] = 23,37
[°C] = 25
= 4
= 1
VKP80 III
115200 bps
8 bits/chr
None
Hardware
RxFull
Disabled
0
Disabled
Normal
CR Disabled
A=15 B=20 cpi
Normal
11. TECHINCAL SERVICE
3
firmware release
SCODE. <code>
DCODE. <code>
PRINTER SETTINGS
1
----------------------------------------------------------------------------
PRINTHEAD WORKING GOOD!
Barcode Reader ....................................Not present
LED bar RGB (hardware)
The Setup report shows
the firmware release
4
support@custom.it support@custom.it
Customer Service Department Customer Service Department
Send an e-mail to the Technical Service,
with the data collected
User Manual
Not Present
VKP80III 93