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OEM KPM216HII User Manual

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USER MANUAL
KPM216HII
KPM216HII
77200000002000
Commands manual

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Summary of Contents for OEM KPM216HII

  • Page 1 USER MANUAL KPM216HII KPM216HII 77200000002000 Commands manual...
  • Page 3 CUSTOM ENGINEERING S.p.A. GENERAL SAFETY INFORMATION THE CE MARK AFFIXED TO Your attention is drawn to the following THE PRODUCT CERTIFY Str. Berettine 2 actions that could compromise the char- THAT THE PRODUCT SAT- 43010 Fontevivo (PARMA) - Italy acteristics of the product: ISFIES THE BASIC SAFETY Tel.

  • Page 5: Table Of Contents

    Specifi cations for ticket with black mark ..................... 67 Character sets in ESC/POS™ emulation ....................68 8 CONSUMABLES ..............................75 9 ACCESSORIES ..............................77 External paper roll holder ........................... 78 Kit for near paper end ..........................80 KPM216HII 5 User manual...
  • Page 6 TABLE OF CONTENTS 10 ALIGNMENT ................................ 81 10.1 Enable alignment ............................81 10.2 Calibration ..............................81 10.3 Alignment parameters ..........................83 10.4 Printing area ............................... 85 11 TECHNICAL SERVICE ............................87 6 KPM216HII User manual...

  • Page 7: Introduction

    Gives important information or suggestions relative to the use of the printer. ATTENTION: Gives information that must be carefully followed to guard against damaging the printer. DANGER: Gives information that must be carefully followed to guard against operator injury or damage. KPM216HII 7 User manual...
  • Page 8 1. INTRODUCTION 8 KPM216HII User manual...

  • Page 9: Description

    • Remove the packing frame content and remove the pack- ing frame. • Take out the printer. • Keep the box, trays and packing materials in the event the printer must be transported/shipped in the future. KPM216HII 9 User manual...

  • Page 10: Device Components

    7. Adjustable cursor for paper 8. Paper in 9. Tilting paper holder 10. Paper ejector rollers unit 11. Status led 12. FEED key 13. PRINT key 14. RESET key 15. External near paper end sen- sor connector 12 13 14 10 KPM216HII User manual...
  • Page 11 2. DESCRIPTION Internal view 1. ‘Paper in presence’ sensor 2. Printing head 3. ‘Printing head open’ sensor 4. ‘Paper under the cutter’ sensor 5. Cutter 6. ‘Paper out presence’ sensor 7. Sensor for notch detection KPM216HII 11 User manual...

  • Page 12: Device Components: Connectors View

    2. DESCRIPTION 2.3 Device components: connectors view 1. RS232 connector 2. USB connector 3. Power Supply connector 12 KPM216HII User manual...

  • Page 13: Key Functions

    POWER UP Hold down Hold down printing printing FONT TEST SETUP report Fast push Fast push skip the enter the SETUP MODE SETUP MODE for the printer parameters Fast push Fast push next modify parameter selected parameter KPM216HII 13 User manual...
  • Page 14 2. DESCRIPTION STANDBY Reset Fast push Fast push Advance the paper hardware reset (preset length) (power off/ power on) Is the “Notch Alignment” parameter set on “Disabled”? (see Setup) printing perform the demo ticket ticket alignment 14 KPM216HII User manual...

  • Page 15: Status Led Fl Ashes

    RECEPTION ERRORS (PARITY, FRAME ERROR, OVERRUN ERROR) GREEN COMMUNICATION STATUS COMMAND NOT RECOGNIZED COMMAND RECEPTION TIME OUT HEADING OVER TEMPERATURE PAPER END YELLOW PAPER JAM RECOVERABLE ERROR POWER SUPPLY VOLTAGE INCORRECT COVER OPEN RAM ERROR EEPROM ERROR UNRECOVERABLE ERROR CUTTER ERROR KPM216HII 15 User manual...
  • Page 16 2. DESCRIPTION 16 KPM216HII User manual...

  • Page 17: Installation

    0° 0° out model Vertical paper out model: 0° 0° • Horizontal (0°) • Vertical (-90°) vertical • All the positions between paper horizontal and vertical po- out model sitions. 90° 90° -90° -90° KPM216HII 17 User manual...

  • Page 18: Fastening

    The screw length (L) will be calculated according to the thickness of the panel (SP) on which the printer is fi xed, as follows L ≤ 10mm + Sp For example, if panel thickness is 10mm ( Sp = 10mm ) the max screw length will be 20mm. 18 KPM216HII User manual...

  • Page 19: Fixing Brackets

    The kit contains: 1. Two fi xing brackets; 2. No.4 fi xing screws. For the assembly procedure, proceed as follows: BUTTON IN LOCKED POSITION BUTTON IN UNLOCKED POSITION Remove the side cover by rotating the lock/unlock. KPM216HII 19 User manual...
  • Page 20 3. INSTALLATION Fix the brackets as shown in Fig. Observe the orientation of the slot A. The following fi gure shows the printer overall dimensions with the two additional brackets (dimensions in mm). 20 KPM216HII User manual...

  • Page 21: Near Paper End Sensor

    NPE sensor board Support 1÷6 mm Fix the near paper end sensor board to the support using two M3 screws not included. For the correct functioning of the near paper end sensor, comply with the measures specified KPM216HII 21 User manual...
  • Page 22 3. INSTALLATION NPE wiring Connect the wiring coming from the near paper end sensor board at the connector shown in figure 22 KPM216HII User manual...

  • Page 23: Connections

    3. INSTALLATION 3.5 Connections The following fi gure shows the possible connections for device. RS232 POWER SUPPLY ATTENTION: In some using conditions, we recommend the installation of a ferrite core on the power supply cable. KPM216HII 23 User manual...

  • Page 24: Pinout

    +24V not connected +24V +24V Power supply cable Black not connected Black USB INTERFACE Female USB type B connector 1 USB0-VBUS (in) 2 D0 - (in/out) 3 D0 + (in/out) 4 GND SH1 SHIELD SH2 SHIELD 24 KPM216HII User manual...

  • Page 25: Rs232 Serial Interface

    Note: Given the presence of the RS232 standard, logic value “0” corresponds to a voltage level of between +3Vdc and +15Vdc and logic value “1” corresponds to a voltage level of between -3Vdc and -15Vdc. Note: KPM216HII > PC connection The following pictures shows an example of connections between the printer and a personal computer using a 9...

  • Page 26: Driver

    Follow the instruction get back on the Linux README.TXT fi le you can fi nd it in the software package downloaded in advance. All drivers can be found in the DOWNLOAD section of the web site www.custom.biz. 26 KPM216HII User manual...

  • Page 27: Operation

    4. OPERATION OPERATION 4.1 Adjusting paper width Paper width may be adjusted from 194mm to 216mm by moving the mobile paper guides as shown in the following fi gure. KPM216HII 27 User manual...

  • Page 28: Turning On The Device

    POWER SUPPLY UNIT (OPTIONAL) Connect the power supply cable (supplied) to an external power supply unit (optional). Cavo di alimentazione (in dotazione) Connect the power supply cable to the connector of the printer (see par.3.6). 28 KPM216HII User manual...

  • Page 29: Paper Insertion

    Each time you change the paper, check inside the printer. To change the paper proceed as follows: Adjust the paper width (see previous paragraphs). ATTENTION: Make sure the cut is straight. Place the paper roll, so that it unrolls in the direction shown in figure. KPM216HII 29 User manual...
  • Page 30 The direction of the paper will always form a maximum angle of 20 ° or -20 ° with the insertion plane of paper inside the printer. max 1° max 1° 20° 20° 20° 20° 30 KPM216HII User manual...

  • Page 31: Issuing Ticket

    Paper input Printing head Ejector rollers Paper caught between rollers The ticket advances ahead to the ejector and is caught between the ejector rollers. The printed part of ticket is collected while the device continues printing KPM216HII 31 User manual...
  • Page 32 When printing ends, the device cuts the ticket and presents a portion of the ticket printed on the paper mouth Paper out Ticket in horizontal position withdrew Paper out in vertical position Ticket withdrew The user withdraw the ticket from the paper mouth 32 KPM216HII User manual...
  • Page 33 Paper input Printing head Ejector rollers Paper caught between rollers The ticket advances ahead to the ejector and is caught between the ejector rollers. The printed part of ticket is collected while the device continues printing KPM216HII 33 User manual...
  • Page 34 The ticket is waiting on the paper mouth for a preset period of time Paper out Ticket Ejector rollers in horizontal position ejected Paper out in vertical position Ticket ejected The device ejects the ticket (horizontally or vertically depending on the model used) 34 KPM216HII User manual...
  • Page 35 Paper input Printing head Ejector rollers Paper caught between rollers The ticket advances ahead to the ejector and is caught between the ejector rollers. The printed part of ticket is collected while the device continues printing KPM216HII 35 User manual...
  • Page 36 The ticket is waiting on the paper mouth for a preset period of time Ticket Ejector Paper out retracted rollers in horizontal position Paper out in vertical position The device retracts and collects the ticket from the mouth paper 36 KPM216HII User manual...

  • Page 37: Configuration

    EEPROM TEST........OK CUTTER TEST..........O .. O HEAD VOLT OLTAGE EMPER T UR TURE °C °C] °C] P WM EJEC ECTER PAPE PRINT NTED [ The device prints a SETUP report. KPM216HII 37 User manual...
  • Page 38 When the FORM FEED key is pressed, the printer enters parameter confi guration. When the LINE FEED key is pressed, the printer exits setup and terminates the Hexadecimal dump function. 38 KPM216HII User manual...

  • Page 39: Setup Report

    Paper Threshold ......: Notch Alignment ......: Enabled Notch/B.Mark Threshold....: Notch Distance [mm] ...... : +00.0 Short ticket (<150mm) ....: Disabled Print Density........: [FF] enter Setup KEYS FUNCTIONS [LF] enter skip Setup (see paragraph 2.4) KPM216HII 39 User manual...

  • Page 40: Printer Status

    CUT COUNTER is given the number of cuts made. RETRACT COUNTER is given the number of retract made. POWER ON COUNTER is given the number of power-ups made. 40 KPM216HII User manual...

  • Page 41: Printer Parameters

    It must be enabled only if the specifi c driver with status monitor has been installed: Disabled monitoring the status of the printer driver is not performed Enabled = monitoring the status of the printer driver is performed KPM216HII 41 User manual...
  • Page 42 DOT DAMAGE by special prints (eg, graphs or tables): PREVENTION Disabled Prevention disabled ±0.6mm(±7dots) ±1.3mm(±15dots) Management of the alignment notch NOTCH ALIGNMENT Disabled the notch alignment is not performed Enabled = the notch alignment is performed 42 KPM216HII User manual...
  • Page 43 Enabled = it is possible to manage tickets with length less than the distance between the notch sensor and the printing line (160mm) Adjusting the printing density: PRINT DENSITY -50% -12% +25% -37% +37% -25% +12% +50% KPM216HII 43 User manual...

  • Page 44: Hexadecimal Dump

    74 20 4C 69 6E 65 0A 50 72 69 6E 74 20 4C t Line·Print L 69 6E 65 0A 50 72 69 6E 74 20 4C 69 6E 65 ine·Print Line 0A 50 72 69 6E 74 20 4C 69 6E 65 0A 50 72 ·Print Line·Pr 44 KPM216HII User manual...

  • Page 45: Maintenance

    Remove the damaged paper from the ejector rollers and check the presence for paper scraps inside the printer; carefully remove all scraps of paper. If necessary, use tweezers. KPM216HII 45 User manual...
  • Page 46 Do not perform any operation inside the printer immediately after printing because the head and motor tend to become very hot. Remove the damaged paper by pulling it in the direction shown in figure. Insert the new paper (see previous paragraphs). 46 KPM216HII User manual...

  • Page 47: Autocutter Paper Jam

    In case of paper jam proceed as follows: BUTTON IN LOCKED POSITION BUTTON IN UNLOCKED POSITION Remove the side cover by rotating the lock/unlock. Lift up the print head using the opening slot (A) located on the cover KPM216HII 47 User manual...
  • Page 48 Lift up the autocutter. Remove the damaged paper from the autocutter and check the presence for paper scraps inside the printer; carefully remove all scraps of paper. If necessary, use tweezers. 48 KPM216HII User manual...
  • Page 49 6. MAINTENANCE Insert the new paper (see previous paragraphs). KPM216HII 49 User manual...

  • Page 50: Planning Of Cleaning Operations

    EVERY 6 MONTHS OR AS NEEDED * Printer case Use compressed air or a soft cloth For specifi c procedures, see the following pages. NOTE: If you use the device in dusty environments, you must reduce the intervals between the cleaning operations. 50 KPM216HII User manual...

  • Page 51: Cleaning

    Do not perform any operation inside the printer immedi- ately after printing because the head and motor tend to become very hot. Remove the side cover by Lift up the autocutter. rotating the lock/unlock. KPM216HII 51 User manual...
  • Page 52 ATTENTION: Do not use alcohol, solvents, or hard brushes. Do not let water or other liquids get inside the machine. Alcohol, solvent cohol, solve Clean the paper output area by using compressed air. 52 KPM216HII User manual...
  • Page 53 ATTENTION: Do not use solvents, or hard brushes. Do not let water or other liquids get inside the machine. Clean the printing head by using Disconnect the a non-abrasive cloth moistened with isopropyl. power supply cable. KPM216HII 53 User manual...
  • Page 54 Do not use solvents, or hard brushes. Do not let water or other liquids get inside the machine. Remove the side cover by Clean the dragging roller rotating the lock/unlock. by using a soft cloth moistened with isopropyl. 54 KPM216HII User manual...
  • Page 55 Do not perform any operation inside the printer immedi- ately after printing because the head and motor tend to become very hot. Lift up the autocutter. Remove the side cover by rotating the lock/unlock. KPM216HII 55 User manual...
  • Page 56 ATTENTION: Do not use alcohol, solvents, or hard brushes. Do not let water or other liquids get inside the machine. Alcohol, solvent cohol, solve To clean the machine, use compressed air or a soft cloth. 56 KPM216HII User manual...
  • Page 57 Do not use alcohol, solvents, or hard brushes. Do not let water or other liquids get inside the machine. Alcohol, solvent cohol, solve Lift up the ejector cover (A). Clean the ejector roller by using a soft cloth moistened with isopropyl. KPM216HII 57 User manual...

  • Page 58: Upgrade Fi Rmware

    NOTE: For communication via USB you must install on PC the printer driver available in the download area of the web site www.custom.biz. Proceed as follows: 1. Print the SETUP report (see chapter 5). 2. Switch OFF the printer. 58 KPM216HII User manual...
  • Page 59 9. Print a new SETUP report to verify the new fi rmware release (see chapter 5). 7. Select item USB and then select the USB device among those proposed (ex. KPM216H): Custom KPM216H2 Custom KPM216H2 C:\VKP80III.PSW C:\KPM216H2.PSW KPM216HII 59 User manual...
  • Page 60 6. MAINTENANCE 60 KPM216HII User manual...

  • Page 61: Specifications

    100 Km / 100M pulses Printing width 200 mm Printing mode Normal, 90°, 180°, 270° Printing format Height/Width from 1 to 8, bold, reverse, underlined, italic Character fonts PC437, PC850, PC860, PC863, PC865, PC858 (euro) ESC/POS™ emulation KPM216HII 61 User manual...
  • Page 62 300 000 cutter number PRINTER ELECTRICAL SPECIFICATIONS Power supply 24 Vdc ±10% (optional external power supply) Medium consumption 200 dpi models 300 dpi models Stand-by consumption 0,1 A 200 dpi models 0,1 A 300 dpi models 62 KPM216HII User manual...
  • Page 63 : For external rolls diameter higher to Ø100mm it’s recommended to use a paper pretensioning device. : If the “Short Ticket” parameter is enabled (see the paragraph 5.4), it’s possible to reach the minimum length of 110 mm. KPM216HII 63 User manual...

  • Page 64: Character Specifi Cations In Esc/Pos

    = 216 mm Length uscita carta verticale = 208 mm uscita carta orizzontale = 83 mm Height uscita carta verticale = 85 mm Width 274,5 mm Weight 4800 g NOTE: Dimensions referred to devices without paper roll. 64 KPM216HII User manual...
  • Page 65 7. SPECIFICATIONS KPM216HII 65 User manual...

  • Page 66: Power Supply Dimensions Cod.964Ge010000350 (Optional)

    7. SPECIFICATIONS 7.4 Power supply dimensions cod.964GE010000350 (optional) Length 198 mm Height 50 mm Width 99 mm 198.0 25.0 117.0 56.0 10.0 11.5 176.5 63.0 65.0 70.0 66 KPM216HII User manual...

  • Page 67: Specifi Cations For Ticket With Black Mark

    The following fi gure shows an example of paper roll with black mark, where: Dmin. = minimum notch to notch distance: min. 160mm (if the “Short Ticket” parameter is disabled) min. 110mm (if the “Short Ticket” parameter is enabled) 194 ÷ 216 Notch axis Ticket axis Notch KPM216HII 67 User manual...

  • Page 68: Character Sets In Esc/Pos™ Emulation

    00ED 00EE 00EF ≡ ± ≥ ≤ ⌠ ⌡ ÷ ≈ ° ∙ · √ ⁿ ² ■ Char NBSP 00F0 00F1 00F2 00F3 00F4 00F5 00F6 00F7 00F8 00F9 00FA 00FB 00FC 00FD 00FE 00FF 68 KPM216HII User manual...
  • Page 69 00EC 00ED 00EE 00EF ± ‗ ¾ ¶ § ÷ ¸ ° ¨ · ¹ ³ ² ■ Char NBSP 00F0 00F1 00F2 00F3 00F4 00F5 00F6 00F7 00F8 00F9 00FA 00FB 00FC 00FD 00FE 00FF KPM216HII 69 User manual...
  • Page 70 00ED 00EE 00EF ≡ ± ≥ ≤ ⌠ ⌡ ÷ ≈ ° ∙ · √ ⁿ ² ■ Char NBSP 00F0 00F1 00F2 00F3 00F4 00F5 00F6 00F7 00F8 00F9 00FA 00FB 00FC 00FD 00FE 00FF 70 KPM216HII User manual...
  • Page 71 00ED 00EE 00EF ≡ ± ≥ ≤ ⌠ ⌡ ÷ ≈ ° ∙ · √ ⁿ ² ■ Char NBSP 00F0 00F1 00F2 00F3 00F4 00F5 00F6 00F7 00F8 00F9 00FA 00FB 00FC 00FD 00FE 00FF KPM216HII 71 User manual...
  • Page 72 00ED 00EE 00EF ≡ ± ≥ ≤ ⌠ ⌡ ÷ ≈ ° ∙ · √ ⁿ ² ■ Char NBSP 00F0 00F1 00F2 00F3 00F4 00F5 00F6 00F7 00F8 00F9 00FA 00FB 00FC 00FD 00FE 00FF 72 KPM216HII User manual...
  • Page 73 Char NBSP 00F0 00F1 00F2 00F3 00F4 00F5 00F6 00F7 00F8 00F9 00FA 00FB 00FC 00FD 00FE 00FF NOTE: To print the Euro (€) symbol, the command sequence is: $1B, $74, $13, $D5 (see Command Reference). KPM216HII 73 User manual...
  • Page 74 7. SPECIFICATIONS 74 KPM216HII User manual...

  • Page 75: Consumables

    67300000000321 THERMAL PAPER ROLL weight = 70g/m width = 210mm Ø external = 140mm Ø core = 25mm 67300000000327 THERMAL PAPER ROLL weight = 70g/m width = 216mm Ø external = 140mm Ø core = 25mm KPM216HII 75 User manual...
  • Page 76 8. CONSUMABLES 76 KPM216HII User manual...

  • Page 77: Accessories

    The following table shows the list of available accessories for device: DESCRIPTION CODE 964GE010000350 POWER SUPPLY (for technical specifi cations, see the paragraph 7.1) 974AS010000303 PAPER ROLL HOLDER (see paragraph 9.1) 26300000000602 KIT FOR NEAR PAPER END (see paragraph 9.2) KPM216HII 77 User manual...

  • Page 78: External Paper Roll Holder

    1. Paper holder support 2. Paper roll pin 3. Paper roll 210 d=140 To assemble the roll holder support, proceed as follows: Insert the pin in the paper roll and then put the assembled roll on the support. 78 KPM216HII User manual...
  • Page 79 To load paper refer to the instructions indicated in par. 4.3 of this manual PAPER ROLL HOLDER DIMENSIONS AND PAPER ROLL SPECIFICATIONS (in mm) Ø Max 180 Max 216 4 x ø4.5 NOTE: For external rolls diameter higher to 100mm it’s recommended to use a paper pre-tensioning device. KPM216HII 79 User manual...

  • Page 80: Kit For Near Paper End

    To assemble the near paper end sensor to roll holder support, proceed as follows: Fix the near paper end circuit as shown using the spacer and the screw Connect the near paper end cable with the printer. 80 KPM216HII User manual...

  • Page 81: Alignment

    This graphic representation is useful to set the most suitable value to assign to the “Notch Threshold” parameter and then to better identify the optimal threshold value which takes into account the variations of the signal and the small oscillations around zero. KPM216HII 81 User manual...
  • Page 82 “noise” at each barcode. In this case, the optimal value for the “Notch Threshold” parameter is located about halfway between the peak value and the maximum value of the “noise”. NON-THERMAL SIDE peak THERMAL SIDE “Notch Threshold” noise 82 KPM216HII User manual...

  • Page 83: Alignment Parameters

    “Notch Distance” The “Notch Distance” value can have a minimum value of 0mm and a maximum of 99,9mm. This maximum value is imposed by the mechanical distance between the notch sensor and the printing head. KPM216HII 83 User manual...
  • Page 84 The “Notch Distance” parameter, may be modifi ed as follows: • during the Setup procedure of the device (see chapter 5) • by using the $1D $E7 command (for more details, refer to the Commands Manual) • by driver (facility tool). 84 KPM216HII User manual...

  • Page 85: Printing Area

    To use all the notches on the card, you must comply with the following equation: H + A ≤ L The height of the printing area (H) can be increased to make no progress on alignment (D = 0) but no further. KPM216HII 85 User manual...
  • Page 86 10. ALIGNMENT 86 KPM216HII User manual...

  • Page 87: Technical Service

    (14 digits) Customer Service Department Customer Service Department The label shows the product code, Send an e-mail to the Technical Service, the serial number and the hardware release. with the data collected. KPM216HII 87 User manual...
  • Page 88 CUSTOM ENGINEERING S.p.A. World Headquarters Via Berettine, 2 - 43010 Fontevivo, Parma ITALY Tel. +39 0521 680111 - Fax +39 0521 610701 info@custom.biz - www.custom.biz All rights reserved www.custom.biz...

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