Table of Contents
Advertisement
11 TECHNICAL SERVICE
In case of failure, contact the Technical Service by sending
an e-mail to support@custom.it detailing:
1. Product code
2. Serial number
3. Hardware release
4. Firmware release
To get the necessary data, proceed as follows:
1
Find the product label located
on the side of the printer.
2
hardware release
XXXXXXXXXXXXXX
xxxxxx xxx xxxx xxxx
xxxxxx xxx xxxx xxxx
0000000000000000000
serial number
product code
(14 digits)
The label shows the product code,
the serial number and the hardware release.
T
U C
O D
P R
E L
L A B
Rx
11. TECHNICAL SERVICE
3
INTERFACE ........................................... RS232
PROGRAM MEMORY TEST.................. OK
DYNAMIC RAM TEST............................ OK
EEPROM TEST...................................... OK
CUTTER TEST.........................
HEAD VOLT
HEA
H EA
HEA
HEA
H
HEA
A
D T
D
D T
D T
D T
PWM
PWM
P
P WM
M
PAP
PAPER
P
ER
ER
Print a Setup report
(see paragraph 5.1)
4
firmware release
KPM216H
PRINTER SETUP
INTERFACE .........................................RS232
PROGRAM MEMORY TEST................OK
DYNAMIC RAM TEST..........................OK
The Setup report shows the firmware release.
5
support@custom.it
support@custom.it
Customer Service Department
Customer Service Department
Send an e-mail to the Technical Service,
with the data collected.
User manual
KPM216H
rel.1.00
PRINTER SETUP
.
...
......
......
.....
...
..
.. O
.. O
O
O
O
O
K
K
K
K
K
K
LTAGE
AGE
AGE
E
[V
[V
[V
[V]
[V
]
]
]
]
]
= 2
= 2
= 2
2
3 3
3 3
3,3
3,37
3
TEM
EMP
EMP
EMP
EMP
P
E
ERA
ERA
ERA
E R
RAT
TUR
TURE [
T UR
TUR
E [
E [
E [
[
°C]
°C]
°C]
C]
=
=
25
25
EJEC
E J
E
ECT
ECTER
ER
ER
[%]
[%]
=
=
R
PRINTE
PRI
PRI
NTE
NTE
TED [
D [
D [
[
cm]
cm]
cm]
cm]
=
=
=
rel 1.00
KPM216HII 87
7
7
7
Advertisement
Table of Contents
