YASKAWA motoman dx100 Instruction Manual page 8

MotoAdmin Program
1.3
1 Introduction
1.3 Customer Support Information
Customer Support Information
If you need assistance with any aspect of your MotoAdmin Program
system, please contact Yaskawa Motoman Customer Support at the
following
24-hour telephone number:
For routine technical inquiries, you can also contact Yaskawa Motoman
Customer Support at the following e-mail address:
techsupport@motoman.com
When using e-mail to contact Yaskawa Motoman Customer Support,
please provide a detailed description of your issue, along with complete
contact information. Please allow approximately 24 to 36 hours for a
response to your inquiry.
Please use e-mail for routine inquiries only. If you have an
urgent or emergency need for service, replacement parts,
NOTE
or information, you must contact Yaskawa Motoman
Customer Support at the telephone number shown above.
Please have the following information ready before you call:
• System
• Robots
• Positioner
• Primary Application
• Controller
• Software Version
• Robot Serial Number
• Robot Sales Order Number
1-2
(937) 847-3200
MotoAdmin Program
Access this information on the
Programming Pendant's LCD display
screen by selecting {MAIN MENU} -
{SYSTEM INFO} - {VERSION}
Located on the robot data plate
Located on the controller data plate
150880-1CD
150880-1CD
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