Mul-t-lock ENTR User Manual page 43

Symptom
ENTR® has started double beeping
whenever I lock or unlock the door.
The unit has started to beep constantly.
Sliders aren't responding as expected.
The touch panel isn't responding as
expected.
The latch isn't moving fully into position.
When I lock or unlock the unit, an error
sound occurs.
The power adaptor is not charging the
door unit.
When i fully open the door the knob is
touching the wall
Symptom
I'm having trouble pairing with the wall
reader.
I'm having trouble pairing the wall reader
with the door unit.
The wall reader's blue LED is blinking, but
the door unit isn't responding.
The touchpad isn't accepting the PIN code
I'm entering.
44
Constant Usage
This is an indication your battery is low; it's time to charge
the door unit.
1. Place the knob in the zero position.
2. Please consult your locksmith or installer.
Turn the unit off, wait for 3 seconds, and then turn it back
on to reset it.
Turn the door unit off and wait for 3 seconds. When
turning the power back on, avoid touching the front panel
until the unit beeps.
1. Pull/push the door toward the frame and observe if
the problem is solved. If so, consult your locksmiths to
adjust the door or lock case.
2. Verify that the lock is operating smoothly when
manually using the key.
Please consult with your locksmith / installer to adjust the
door or lock case.
Make sure you are using the dedicated ENTR® power
adaptor that was supplied with your lock. Standard 5V
power adaptors WILL NOT charge the unit.
Place a doorstop at correct position to prevent the door
from opening too widely and damaging the knob or
nearby wall.
Fingerprint/Touchpad Reader
1. Repeat the pairing process until you hear double beep
from both the door unit and the wall reader.
2. In some cases, if there are electro-magnetic
interferences, there may be a need to repeat the pairing
process several times until pairing is completed.
Set the door unit to pair mode, by pressing Add+Code+1,
then immediately set the wall reader to pair mode. You'll
have a 30 second window until the door unit reverts back
to standby mode.
Verify that the wall reader is paired to the door unit by
redoing the pairing process -- you will hear double beeps
from both devices when completed.
1. This specific code already exists within the device's
memory.
2. Make sure that the PIN code is 4 - 10 digits.
Corrective action
Corrective action
ENTR® User Manual
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