Technical Support - Kanguru KCLONE-1HD-MBC User Manual

Technical Support

13. TECHNICAL SUPPORT
If you experience any problems using your Kanguru product or have any technical questions regarding
any of our products, please call our tech support department. Our tech support is free and available
Monday thru Friday, 9am to 5pm EST.
RMA Procedure
STEP ONE: Call for a RMA Number: 508-376-4245
Duplicators will not be accepted for repair without a valid RMA number. RMA numbers are valid for
30 days upon assignment. Any return without a valid RMA number will be returned to the customer
at their expense.
STEP TWO: Ship and Insure your Duplicator
Kanguru Solutions strongly recommends you fully insure the duplicator for shipping. Kanguru
Solutions is not responsible for if the package is lost or damaged in transit. We suggest using a
shipping company that utilizes a "tracking" feature to verify "proof of delivery." The customer is
responsible for shipping charges when returning a product. Shipping back to the customer is covered
by Kanguru Solutions during the first year of purchase. After 1 year of purchase the customer is
responsible for shipping both ways.
Call 1-508-376-4245
Or visit our website at www.Kanguru.com
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