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Technical Support
10. TECHNICAL SUPPORT
If you experience any problems using your Kanguru product or have any technical questions regarding
any of our products, please call our tech support department. Our tech support is free and available
Monday thru Friday, 9am to 5pm EST.
Call 1-508-376-4245
Or visit our website at
www.Kanguru.com
RMA Procedure
All Duplicators being serviced MUST BE PACKED IN THE ORIGINAL PACKAGING. If
you do not have your original packaging, you can purchase replacement packaging for $25.00 from
Kanguru's Tech Support Department. Kanguru Solution's warranty will not be honored in the event
that a duplicator is received improperly packaged, altered, or physically damaged.
STEP ONE: Call 508-376-4245 or visit
support.kanguru.com
to receive an RMA number
Duplicators will not be accepted for repair without a valid RMA number. RMA numbers are valid for
30 days upon assignment. Any return without a valid RMA number will be returned to the customer
at their expense.
STEP TWO: Ship and Insure your Duplicator
Kanguru Solutions strongly recommends you fully insure the duplicator for shipping. Kanguru
Solutions is not responsible for if the package is lost or damaged in transit. We suggest using a
shipping company that utilizes a "tracking" feature to verify "proof of delivery." The customer is
responsible for shipping charges when returning a product. Shipping back to the customer is covered
by Kanguru Solutions during the first 90 days of purchase. After 90 days of purchase the customer is
responsible for shipping both ways.
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