Warranty; Two-Year Limited Warranty (Us And Canada) - Eaton 9155 User Manual

Chapter 11

Warranty

Two-Year Limited Warranty (USA and Canada)
Eaton UPS Models: 9155, 9170+, and FERRUPS 4.3–18 kVA
®
WARRANTOR:
The warrantor for the limited warranties set forth herein is Eaton ("Company").
LIMITED WARRANTY:
This limited warranty (this "Warranty") applies only to the original End-User (the
"End-User") of any Eaton 9155, 9170+, and FERRUPS 4.3–18 kVA Products (individually and collectively, the
"Product") purchased on or after June 1, 2004, and cannot be transferred. This Warranty applies even in the event
that the Product is initially sold by Company for resale to an End-User.
LIMITED WARRANTY PERIOD: The period covered by this Warranty for Product installed [and currently located] in
the fifty (50) United States, the District of Columbia, and Canada is twenty-four (24) months from the date of
purchase for parts, or thirty (30) months from the date of shipment for parts, and ninety (90) days from the date of
purchase for labor, as further clarified in the following sections.
WHAT THIS LIMITED WARRANTY COVERS: The warrantor warrants that the Product and battery (individually and
collectively, the "Warranted Items") are free from defects in material and workmanship. If, in the opinion of
Company, a Warranted Item is defective and the defect is within the terms of this Warranty, Company's sole
obligation will be to repair or replace such defective Warranted Items (including by providing service, parts and
labor, as applicable), at the option of Company, and such repair or replacement shall be at either the End-User's
location, Company's site, or such other location as determined by Company. All Warrantied Items returned to
Company and all parts replaced by Company shall become the property of Company. Expenses for any labor to
repair the Warranted Items beyond the initial ninety (90) days are the sole responsibility of the End-User.
PROCEDURES FOR REPAIR OR REPLACEMENT OF WARRANTED ITEMS:
When shipment is required of End-User:
When Company determines that the Warranted Item will be repaired or replaced at a Company site or such other
location, and the End-User must ship to Company the defective Warranted Item, the following procedures are
required.
If the Warranted Item is to be replaced by Company, and the End-User supplies a credit card number or purchase
order for the value of the replacement Product, Company will use commercially reasonable business efforts to ship
(via standard ground shipment and at no cost to the End-User) the replacement Warranted Item to the End-User
within one (1) business day after Company receives notice of the warranty claim. In such case, the End-User must
return (at Company's expense) the defective Warranted Item to Company in the same packaging as the
replacement Warranted Item received by the End-User or as otherwise instructed by Company. If Company does
not receive the defective Warranted Item, Company will either charge the End-User's credit card, or send the
End-User an invoice (which the End-User agrees to pay), for the value of the replacement Product.
If the Warranted Item is to be replaced by Company, but the End-User is unwilling or unable to supply a credit card
number or purchase order for the value of the replacement Product, Company will use commercially reasonable
business efforts to ship (via standard ground shipment and at no cost to the End-User) the replacement Warranted
Item to the End-User within one (1) business day after Company receives the defective Product from the End-User.
In any case, Company will provide shipping instructions and will pay its designated carrier for all shipping charges
for return of defective equipment and replacement of Warranted Items. Any returned Warranted Item or parts that
are replaced may be new or reconditioned. All Warranted Items returned to Company and all parts replaced by
Company shall become the property of Company.
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Eaton 9155 Parallel UPS (8–15 kVA) User's Guide